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Recent guest reviews

Classic bait and switch. I paid for river view room but got an eyeful of the parking lot. Staff didn’t want to bother resolving my issue even though the place was nearly empty.

Lived having the river right outside the door to the room with benches and rocking chairs accessable. It was a little farther from Great Smoky Mountain park than we expected.

It was nicely decorated inside . Lovely sitting areas with fireplaces. Nice rooms. Beautiful scenery on the back decks and balcony with beautiful rushing river water.

We drove 2.5 hours specifically to a hotel with a hot tub in the room (where we live no public hot tubs are open). We paid for a room with a hot tub (in the photo set for the room we chose) and then didn’t get a room with a hot tub. The room we had was clean. The view was nice. But we drove for the hot tub. Ironically, their hotel wide hot tub was open. The hotel blamed orbitz. Orbitz blamed the hotel. It was really lame.

Great amenities. Staff was great as well as their customer service. I would definitely stay here again.

Check in was smooth as I wished, the staff was kind and friendly and the room was really nice and clean😊

It was in a beautiful setting next to a river. It was peaceful.

We chose this hotel because we had stayed in the past and enjoyed the convenience. w We were in town for our Grandsons 1st Birthday and wanted to bring him to the hotel to swim in the pool. When we arrived we were told that the pool was out of service because the heater wasn't working. If we knew this when we reserved the room we would have made different arrangements.

Let me preface this by saying I am one of those "I don't write reviews" guys. However, I feel obligated to pass along my experience to others.....My wife and I first stayed here in Summer of 2013. Loved this place. We made a pledge to come back again for a date weekend. Fast forward 6 yrs and two kids later. Our first trip back, sadly not for a date weekend but The Polar Express. This place hasn't changed, and that's a good thing! Very nice exterior grounds. Famous deck w/ rocking chairs overlooking the river. Fire pit and heated lamps for enjoying the evenings by the river. Inside, the lobby, at the time, was wonderfully decorated for Christmas complete w/ train circling overhead on 2nd floor. Front desk personnel were cordial and friendly. Rooms were clean and roomy enough for a pack-n-play w/ plenty of walking room. Continental breakfast as always was a nice touch. Waffle AND pancake maker. Here is where the hotel staff took it up a notch. The day we left it was pouring rain. Pouring. About 30 mins after we left, phone rings and its the front desk informing us we left our ipad in the room. I am in no mood to backtrack 30 mins on these roads to get this thing. I was ready to write it off. My last thought was to greedily ask if they'd mail it to us. Josh, was working front desk said "of course". Really?? Sure enough a week later the ipad arrives. I swore I'd write a review once I got it back. So here it is. Still our secret slice of heaven.

The property was just as advertised on the website. Even the breakfast was great...bacon, omelets, waffles, fruit...even the juices were full-flavored...not watered down...great variety.

It was quiet and we enjoyed the atmosphere of being next to the river.

Absolutely fantastic hotel. Beautiful location. Huge room. Good water pressure. Hot breakfast of eggs, biscuits and sausage (along with the normal pastries, fruit, yogurt, etc). Tucked away so the only noise you hear is the river behind it. We loved sitting on the balcony watching to see if the occasional rafters and kayakers would make it through the light rapids right in front of the hotel. I CANNOT wait to come back.

Love the river view. It was very quiet and serene. I would go back in a heartbeat.

Really nice hotel. I had a river facing room, and that was very relaxing. I enjoyed the pool and jacuzzi, and the breakfast buffet was pretty tasty. I would go back.

WBI Drive Dillsboro NC

Hotel highlights

  • Free full breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Indoor pool

Best Western Plus River Escape Inn & Suites places you next to Nantahala National Forest and within a 15-minute walk of Oaks Gallery. This 65-room hotel has free breakfast along with conveniences like an indoor pool and free in-room WiFi.


Dining

Free full breakfast is served each morning from 6 AM to 9:30 AM.


Rooms

Best Western Plus River Escape Inn & Suites's 65 rooms are air-conditioned and provide microwaves, refrigerators, and coffee makers. Guests can expect 42-inch LED TVs with cable channels, along with free WiFi and wired Internet. Bathrooms have hair dryers and free toiletries. Other standard amenities include free newspapers, free local calls, and safes.


Property features

Guests of Best Western Plus River Escape Inn & Suites have access to an indoor pool, a fitness center, and a spa tub. Free parking is included with your stay. The 24-hour front desk has staff standing by to help secure valuables, and answer any questions about the accommodations. Additional amenities include free WiFi in public areas, conference space, and a business center.

Room options

Suite, 1 King Bed with Sofa bed, Refrigerator & Microwave, River View (with Sofabed)

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Suite, 1 King Bed with Sofa bed, Jetted Tub, River View (with Sofabed)

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Standard Room, 1 King Bed, Accessible, Non Smoking

1 King Bed | Sleeps 2

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

2 Queen Beds | Sleeps 4

Guest reviews for Best Western Plus River Escape Inn & Suites

Everyone (20) Couples (10) Business (1) Family (10) Other (2) Friends (1)
1
Family

Classic bait and switch. I paid for river view room but got an eyeful of the parking lot. Staff didn’t want to bother resolving my issue even though the place was nearly empty.

By on May 9, 2021

4
Everyone

Lived having the river right outside the door to the room with benches and rocking chairs accessable. It was a little farther from Great Smoky Mountain park than we expected.

By on Apr 17, 2021

4
Everyone

By on Apr 2, 2021

5
Everyone

By on Feb 28, 2021

Review comment responded on Mar 12, 2021

Thank you for your bussiness. We hope you choose to stay with us in the future.

5
Friends

It was nicely decorated inside . Lovely sitting areas with fireplaces. Nice rooms. Beautiful scenery on the back decks and balcony with beautiful rushing river water.

By on Feb 23, 2021

Review comment responded on Feb 23, 2021

Thank you for staying with us. Any future visits if you need anything please reach out to me or my staff.

2
Partner Couples

We drove 2.5 hours specifically to a hotel with a hot tub in the room (where we live no public hot tubs are open). We paid for a room with a hot tub (in the photo set for the room we chose) and then didn’t get a room with a hot tub. The room we had was clean. The view was nice. But we drove for the hot tub. Ironically, their hotel wide hot tub was open. The hotel blamed orbitz. Orbitz blamed the hotel. It was really lame.

By on Feb 7, 2021

Review comment responded on Feb 22, 2021

I apologize for the misunderstanding. We have to go by the reservation and cannot change the room when it was setup by a third party. We would have offered to upgrade it at no charge but both hot tub rooms were already booked at that time.

5
Partner Couples

Great amenities. Staff was great as well as their customer service. I would definitely stay here again.

By , from Concord NC on Jan 8, 2021

Review comment responded on Feb 22, 2021

Thank you for the nice comments. When you stay with us in the future please ask for Rob if you need anything.

5
Partner Couples

Check in was smooth as I wished, the staff was kind and friendly and the room was really nice and clean😊

By on Dec 6, 2020

5
Everyone

By on Nov 7, 2020

Review comment responded on Nov 18, 2020

Thanks for staying with us.

5
Everyone

By on Oct 13, 2020

Best Western Plus River Escape Inn & Suites

248 WBI Drive, Dillsboro, NC 28725
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