Sofitel Chengdu Taihe5.0 out of 5.0
Recent guest reviews
Great hotel, breakfast and service. Pros: overall staying experience Cons: Single bed instead of super single - Uncomfortable when turning Great location - nearby to pub street / shopping district. Definitely worth your money!
We stayed in the Sofitel Chengdu as a family of 3 for 2 nights. It was in a good location. Close to the airport, just a 10-15 minute walk from IFS a huge shopping centre and only about 10-30 minutes from the main tourist attractions. It has a lovely little river opposite which you can walk along at night where you can find the locals dancing. Comfortable room, nothing special but absolutely perfect for a couple nights stay. Didn't try the restaurants but had the breakfast. Like all hotels we have stayed in in China, they had a array of cereals, pastries, hot Asian and western foods so certainly something for everyone. Out of all the hotels I've stayed in during my China travels this hotel doesn't have many staff that speak any English. Now I'm not the type of person to complain at that as I truly believe if you go to another country you should at least try to speak some of their language. However just pointing out it was quite difficult to communicate with most members of staff.
Was there for 5 days with my parents, spouse and daughter. Was really impressed with the service staff especially the restaurant captain Winney and her staff. They were friendly, welcoming, attentive and proactive. Even the chef at the noodle station was endearing and very accommodating. From check-in to checkout, the service experience was professional and polite. The front lobby was majestic and we also enjoyed the breakfast. Definitely enjoyed my stay. Keep it up!
Location is fine, not far from the city center. Metro station is 5 minutes away but taxis are cheap in Chengdu. Honestly I never expected Sofitel to be so inexpensive. This is indeed a luxury hotel though with Chinese flavor. Nice spacious room, large and comfortable bed. Well designed bathroom with bathtub and separate shower. Working air conditioning. View from my room on 19th floor wasn’t as breathtaking as advertised – a building site for a new skyscraper. Staff did they best to help but with limited English that wasn’t efficient. Didn’t have time to use restaurant, gym or swimming pool. WiFi stopped working in my room on the second day; wired LAN connection was still working fine. I wasn’t aware that hotel requires you to pay 1000 RMB deposit upon arrival, they supposedly return it to your credit card after you leave. Seems this is common practice with hotels in China. Price/quality ratio is very good though.
I booked the SOFITEL for easiness and consistency, I arrived very early morning and the welcome was not the usual SOFITEL welcome but anyways that's not important. Sadly when checking in the language constraints made it extremely long winded and frustrating to say the least. I understand I was in China however in a 5* international hotel I was expecting a little more English proficiency. Over all the hotel was ok, break has a lot of choice but although it was hot food it was cold, the coffee and tea were also slightly warm. The staff are very friendly although as mentioned their ability to speak English is very limited and this can cause an issue, particularly if you are ordering room service😬. Overall it was a present stay although I think I would select a different location if I returned back to Chengdu.
Congiengerie : nobody speak English, impossible to provide any services Poor service for the breakfast : after 45mn and 3 reminders the coffe was still not provided. Furthermore staff does'nt speak English.
Well situated hotel, close to most transport. Hotel is "old Charm" in appearance, while the staff are pleasant and helpful. Booking in was a breeze and were very quick to provide information on some location that we needed. The housekeeper that serviced our room (Li Rongxiang) was very good, kept the room clean with replenishing of the tea and coffee etc. We chose not to book with breakfast included, which is due to our dietary requirements (light breakfast), and thus to eat at the hotel would not be value for money. We chose instead to have breakfast with our son over at Mrs Panda, (Backpackers), which was a short walk away to the opposite side of the river. The hotel has good amenities - swimming pool (don't forget a swim cap - male or female). All in all, good value we would stay here again. The only problem we encountered with the area, is that the maps provided are not clearly marked in relation to the street names and you have to use land marks to navigate your way around the city. As and example, if you'd like to pop into a Catholic church, catch the mrt to Tianfu Sq, and walk up on the left hand side of Mao statue (Xihuamen street). Recommend the map from Mrs Panda - which at least has land marks. Reasonable places to eat, Penghuo, Mrs Panda, and a Tibetan style restaurant to the right of the Penghuo restaurant (it looks like a wooden shack under a few trees), situated on E - Linjiang middle road W-. Another attraction would be a visit to Wen Shu Monastery, take mrt, purple line to Wen Shu Monastery, but note that not many of the street signs refer to it by this name... Advisable to take an umbrella with you, either for shade from the sun or shelter from the rain, and comfortable shoes.. Good places around the monastery for buying nik-naks such as tea cups and tea's.
Situated by a river and close to a subway station. Good size rooms with an excellent buffet breakfast. The catering staff went out of their way to ensure we had a breakfast box for our early flight. Lots of amenities within walking distance.
I visited for three nights with a friend. Our flight was seven hours late so when we arrived at 5 am in the morning we were pretty tired. It took 40 minutes to check in despite the lobby being empty. I believe there was a computer glitch. The desk clerk did her best but had to keep,referring to the duty manager by phone. Given he wasn't busy, it would have speeded up the process if he could have just come to the front desk. Anyway; finally got our rooms; which were spacious and comfortable. The amenities were good . However do note that when they say there is a coffee making machine; they Are just referring to a kettle and sachets of instant coffee and coffee mate. The location was good - plenty to see within walking distance and we were able to see some great traditional Chinese activities. And, of course, we visited the pandas, which are 30 mins drive. There was not much in the area for dining so we chose the buffet one night. The wine was fine as were the desserts; the appetitisers and mains were revolting. We really wanted to relax in the bar but found there wasn't one! So we sat in the lobby by coffee shop and had our drinks there. Again, charming service; although the waiter was desperate for us to fill out a tourism firm. It was in French. Although we tried to explain w did not speak French, we gave up and just put in random answers. We are glad that we chose to take a taxi from the airport to the hotel. It is easy to do and only costs RMB 80. The hotel car would have been RMB 100. Overall, it was good value for the money but it felt almost uninhabited when we were there; and needed a decent bar and more dining choices. The staff made up for everything though - they could not have been nicer!
The location is very good the staff very friendly. Great reception area. Two comments, basically the fact that for an international hotel there is very little understanding of foreign language but that is a problem in general in China, and the second that the concierge doesn't have any information about possible tours and trips
Reviews from Trip Advisor
81% of guests recommend this hotelTotal of 923 reviews