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Holiday Inn Chengdu Century City - West Tower

4.0 out of 5.0

Recent guest reviews

First of all, the service was great! All the staffs encountered were professional and polite. They try to help to the best as they can. But great staffs cannot save the old building and bad design. Have you been to the old building with bad drainage so you can smell the sewage? Yes, it's like that. The room I first checked in was bad, so I requested the change. The staffs were helpful and found me a new room in the same floor but in a different direction. Unfortunately, it didn't help. The smell was worse. I had to use the wet towels to try to block the drainage and to close the bathroom to minimize the smell. It comes and goes -- mostly ok in the daytime; but just image you come back to you hotel room after a long day work and "enjoy" the smell from the toilet... Besides that, the age of the facility is simply visible. Worn about switch, crack on the sink. It's clean (if you don't mind the smell) but you won't feel comfortable. Given all the options in the area with reasonable prices, I won't not recommend this hotel in this case.

We booked a club room with access to the lounge. The service we have received in the lounge has been first class On our first visit we were warmly welcomed with a smile and Kaimi, Luck Li, Lucy Lu and July could not have been more helpful. July was excellent in helping to plan our visit itinerary, advising us on places to visit and providing suggestions for a daily schedule, she even went that extra mile talking to our niece in Hong Kong to organise our day Kaimi and Lucky Li have been invaluable, ensuring that we have received excellent service throughout our stay My friend celebrated his 60th birthday during our visit to China and was absolutely delighted when the hotel surprised us with a birthday cake to mark the occasion. Kaimi , Lucky Li and Lucy Lu presented the cake and enthusiastically sang Happy Birthday , even presenting a box of Godiva chocolates to celebrate We have really been spoilt by their generosity of spirit The team have really provided a very special professional first class service, warm and friendly with a perfect smile Holiday Inn should be very proud as they have excellent staff We have really enjoyed our business lounge experience made extra special by Kaimi, Lucky Li, Lucy Lu and July Service with a smile and absolutely perfect experience which we will always fondly remember

So this time I am in „panda city“ Chengdu hosting a workshop for a Tier1 Automotive Supplier.. Check in process and room were ok. What surprised me however was lack of English the staff spoke. Anyhow, it all worked out somehow. Breakfast was good.. however the tables weren’t the cleanest. My room had a big walk in shower yet the bathroom itself was kinda small. The bed was great and I had a choice of pillows (firm/soft) The seminar room was a 10min to the continental complex. Room was great and spacious and staff was very attentive. So overall a good stay but would of been better if staff were better trained in English. Would of saved me a lot of time and energy.

The buffet was ok(if you're ok with Chinese food..) and the room was clean enough when I entered. However, I had a very bad experience on the 3rd day of my stay here in Holiday Inn. I was resting for work then there was a extremely LOUD evacuation command that there's a fire in this building. I went all the way to downstairs from the 16th floor by using steps and ran very quickly. When I reached the ground floor, there was a reception lady smiling to me and said "why are you in a hurry? and why are you wearing slippers?" I replied, "Excuse me? Where's fire?" She said "no no, there was a test. You didn't receive a memo?" First of all, they don't apologize for this mistake. Secondly, no one speaks English except only one duty manager at this time and there's no way we can communicate. At last, they disturb my sleep before my work and I couldn't have a proper sleep because of this. I thought everything was fine until the second night, but only one mistake and their bad customer services changed my mind. I'm really disappointed at this place.

i stayed in this hotel during an exhibition (the exhibition centre is just next to it) thus it was very convenient. the breakfast was really good (choose from chinese, japanese, european cuisine) and the lunch for 88RMB was really good too. the room was ok. when i checked-in the floor next to the bathroom was wet (because during the shower the water is accumulated). during my stay the door lock electricity was damaged and the lock had to be changed. the receptionists are friendly and ready to help. there is a big queue at the reception. and the worst: they let me block a deposit of 5000 from my card.

The Holiday Inn Chengdu Century City - West Tower is a great location for business meetings. Close to the convention center, the hotel is convenient and can accommodate very large groups. The hotel front desk staff were very friendly and worked hard to provide good service. My room was clean and I appreciate the efforts of the housekeeping staff. Internet access was very good. The large restaurant has buffet-style service, giving many options for breakfast, lunch or dinner. Waiting times and table availability were a challenge when large groups arrived, but the waitstaff were diligent in ensuring that the food was replaced and fresh. Well done! I had difficulty in getting a taxi; ask the front desk for help in calling a taxi for you. Luckily, another rider allowed me to ride with them to the airport and the kindness of a stranger only endeared me to the people of Chengdu. The Holiday Inn Chengdu Century City hotel gave me a great experience and I look forward to staying there again! Highly recommended!

Been here many times. The reason I stay here is location and price. Went with two colleagues, both of them got really good service, but my experience was different. From check-in, not so well maintained room, not very good breakfast experience...and lobby bar experience was just rude. Not sure I stay here next time.

Didn't like the hotel, the ambience and the staff. Service was not even an iota of what they claim. Not asy to get a taxi from there to anywhere. No concern for customer convenience, no one even spoke English, was very tough to communicate.

Great location close to the Tianfu software park and the Century City convention centre. All the business necessities were available, along with 24 hour dining and a good Chinese restaurant. The breakfast buffet was international and substantial.

A three-night stay as part of an organised group business event in Chengdu. The hotel is large, centrally located, adjacent to an exhibition venue, and adjoins another hotel internally giving access to spacious event / meeting halls and rooms. The Sun did not break through the all pervasive "fog" during my stay but this didn't matter as I was fully occupied with meetings inside the hotel complex. The hotel is 10 ten years old and is undergoing a rolling upgrade. My room was spacious, well equipped, but a little "tired." A few minor problems caused me to call housekeeping which resulted in staff appearing promptly to resolve the issues. I was very impressed by the staff who came to the room: courteous, friendly and determined. The common areas of the hotel are open and spacious and I liked the main restaurant which provided a wide range of well cooked and presented Western and Chinese-style food at multiple service points. On the morning of my departure a meeting overran and packing and check-out was rushed so as to reach the airport in time. In my haste some important personal items were left in my room and I informed the General Manager of the Holiday Inn as soon as I reached my next hotel in Qingdao. It was a pleasure and relief to have a response saying that the items had been found and kept by housekeeping, had been packed up and were in transit already to my new hotel by express courier. The two hotels had been in contact and at check-out in Qingdao they enquired politely if I had packed all of my belongings! In my busy travels I rate the professionalism of hotel staff and the level of service they provide very highly. I am very grateful to the management and staff at the Holiday Inn Chengdu for making my stay enjoyable and for solving my self-created problems. I will return to the Hotel in December when next in Chengdu.

208 West Tower, Century City Blvd. Chengdu Sichuan

Hotel highlights

  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Onsite dining
  • Health club

Located in Gaoxin, Holiday Inn Chengdu Century City - West Tower is 1.3 mi (2 km) from New Century Global Center and within a 15-minute drive of Chengdu United States Consulate. This 780-room, 4-star hotel has 7 restaurants along with conveniences like free in-room WiFi and free self parking. It's near the airport and also within a 30-minute drive of Sichuan University and Sichuan Normal University.


This hotel is home to 7 onsite restaurants, perfect for a quick bite to eat. Satisfy your hunger without leaving your room with 24-hour room service, or quench your thirst with a beverage at the bar/lounge or 2 coffee shops/cafés. Start each morning with breakfast, served for a fee from 6 AM to 10 AM.


All of Holiday Inn Chengdu Century City - West Tower's 780 rooms are soundproofed and have an array of amenities, including refrigerators, minibars, and coffee makers. Guests can expect flat-screen TVs with satellite channels, along with free WiFi and wired Internet. Beds sport pillow menus and bathrooms offer rainfall showers, hair dryers, and free toiletries. Free newspapers, free bottled water, and safes are also available.

Property features

Holiday Inn Chengdu Century City - West Tower features a health club, free WiFi in public areas, and 2 meeting rooms. You can take advantage of free parking, along with an airport shuttle for CNY 350 per vehicle one way. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include a conference center, a business center, and coffee/tea in a common area.

Room options

Deluxe Room, 1 King Bed, Non Smoking

King 1 | Sleeps 3

Standard Room, 2 Twin Beds, Non Smoking

Twin 2 | Sleeps 3

Standard Room, 1 King Bed, Non Smoking

King 1 | Sleeps 3

Deluxe Room

Full 1 | King 1 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

80% of guests recommend this hotel

Total of 327 reviews