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Crowne Plaza Chengdu Panda Garden

5.0 out of 5.0

Recent guest reviews

I had the good fortune to spend some time here recently. It's fantastic. It's perfectly located if you wish to spend time at the Panda park and well connected with the new tube line to central Chengdu. The staff are fantastic and the Manager is not only very friendly but also very helpful with large groups. The breakfast buffet has something for everyone and the coffee excellent. The in house Chinese resto is also superb. The rooms are excellent and have the most comfortable beds anywhere I've been. Very friendly and comfortable hotel. Highly recommended.

We just spent about 3 weeks (Aug-Sept) at the Crowne Plaza Panda Garden on a recent trip to Chengdu and had a great time there. We opted for a room on the 19th floor with access to the lounge upstairs (beautiful and a great value all around). The hotel is very close to the Panda Base with a panda theme (including two really big "giant pandas" in the main lobby). We found the staff friendly and helpful. The service in both restaurants was very good and the food delicious. Everything from bananas at breakfast to panda lattes and lamb chops made to order (talk to Brian, the chef, if you've got any special requests). Plus great Sichuan food of course. The management staff asked for our suggestions on how to make our stay more enjoyable and seemed very responsive in all respects. They do get some big Chinese groups from time to time, but it was never an issue for us and never disrupted our stay. The fitness room is pretty good and there's a great indoor swimming pool. Even a beautiful area in the back to take an evening stroll after dinner. The hotel has a free shuttle to and from the Panda Base. It's easy to get to the downtown area if you want to check it out, but if you're coming to see the pandas this is the place to be.

My friend and I stayed for one night in end July and selected the hotel based on its proximity to the panda reserve. It was a very beautiful hotel but the concierge desk was just not interested to provide any services. We enquired about shuttle bus and taxis but got the feeling that we are troubling them and really weren't interested to help. Instead of helping us to get a taxi, he asked that try to book it ourselves on line.

Did my research and opted to stay out of town and near the panda base, smart move ! We stayed for four nights at the Crowne Plaza and loved every minute. Special mention to Rusty the concierge, who met us at the subway station making sure we got back safely ( easily negotiated) Every thing about this hotel is firstly class - service, food, swimming pool and beautiful surroundings a perfect ending to our China vacation. King room allowing us to use the lounge facilities once again impeccable friendly hospitality, even giving us a panda keepsake. The view was amazing from our room ( 19th ) floor and while sipping cocktails in the lounge at night. Had pre arranged a panda keeper's day via hotel with George, what a truly wonderful experience. We travel worldwide and this hotel I rate highly. Please do not be put of by the location or distance from Chengdu central, for the independent traveller + shuttle bus it's so easy.

Hotel is decent, location is way out of the way, and the hotel staff are unwilling to remove noisy guests. It's ridiculous how drunk people can just walk up and down the halls without being asked to leave the hotel premises. We complained, called the front desk, security was sent up, but until 3am, drunk people were ridiculously noisy. My kids kept being woke up, and we had a horrible vacation at the Crowne Plaza. We paid a lot of money for the two rooms we booked, but again, at the end of the day, when the hotel staff have to choose about supporting a Chinese person who is drunk and a foreigner who has nowhere else to go, they support the Chinese person. I go to Chengdu frequently. I'll never stay there again. THEY NEED A POLICY ON REMOVING GUESTS FROM THE PREMISES WHO PERSIST IN BEING DISRUPTIVE AT 2AM IN THE MORNING!!

Can't get enough of Pandas? Well, stay in the Panda Room, worth 200rmb extra. This was perfect place after roughing it for a couple of weeks. All the western amenities you expect, separate shower (good pressure and hot water) tub, big towels and soft bed. Breakfast buffet (one of the largest we have seen) included and large number of staff speak good English. Located down the street from Pandas so kinda like staying at a Disney hotel in Disneyland.

We stayed here because it was close to the Panda Base, however, we ended up booking a tour that took us from this hotel to another Panda Center about 1 and 1/2 hours a way from the hotel. The hotel itself is very nice, feels new and frequented by Chinese tourists. Nice to stay at a hotel without a lot of Western tourists, We only stayed two nights, breakfast was very good as was dinner one night. The second night we walked across the street to a nice restaurant recommended by our tour guide and we enjoyed that as well. This is nice play to stay unless you are looking for city life.

We had a refreshing stay here with our kids. Enjoyed the swimming pool and beach. Breakfast was delicious. Dinner buffet was also worth the cost. Unfortunately the jacuzzi was not functional. But I enjoyed the sauna very much.

We knew we wouldn't have much time in Chengdu so we chose to stay at this hotel given its very close to the panda base research station - the main purpose for us coming. The hotel was good value and had a gym,pool and day spa. Be aware it's about 45 minutes from Chengdu town. We arrived on a late flight - no problem getting a reasonable taxi or checking in at the hotel. The staff were courteous and friendly with some English speakers. Handy being able to catch their free shuttle to panda base next morning and a return later in the day.

This hotel is over an hour away from City Center. The shuttle is very limited. It goes to the Panda Base regularly but downtown only once. We ended up needing to use taxis and the subway instead of the shuttle - which meant we were enroute over 2 hours a day. Staff had limited English skills. We discovered we could not interact with staff over the phone because of their limited English. The concierge department was young, friendly and had almost no English. We have spent time in China and are used to using translator apps etc but when your AC isn't working it would be nice to have people who can help you. The hotel is clean, breakfast was good and the grounds are quite lovely. If you only want to go to the Panda Base and are comfortable with basic Chinese - this is your place. If you want to see more of Chengdu and would like greater English support you might want to look elsewhere.

Poly Park 198, 1980 S. Shu Long Blvd. Chengdu Sichuan

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Spa

Crowne Plaza Chengdu Panda Garden places you 5.6 mi (9.1 km) from Sichuan Conservatory of Music and 6.7 mi (10.7 km) from Southwest Petroleum University. This 345-room, 5-star hotel welcomes guests with 3 restaurants, a full-service spa, and an outdoor pool. Chengdu University of Technology and Sheng'an Gui Lake are also within a 30-minute drive.


Dining

Relish the Chinese cuisine at Canal Luna, one of 3 onsite restaurants. Satisfy your hunger without leaving your room with 24-hour room service, or quench your thirst with a beverage at the bar/lounge or coffee shop/café. Start your day off with breakfast, available for a fee.


Rooms

Crowne Plaza Chengdu Panda Garden's 345 air-conditioned rooms provide refrigerators, minibars, and coffee makers. TVs come with satellite channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer free toiletries, bathrobes, and slippers. Other standard amenities include free newspapers, free local calls, and free bottled water.


Property features

Guests of Crowne Plaza Chengdu Panda Garden enjoy a full-service spa, a nightclub, and an indoor pool. There's free parking and a free area shuttle. Staff members are on hand to provide dry cleaning/laundry services and tour or ticket assistance. Other amenities at this luxury hotel include an outdoor pool, a fitness center, and a sauna.

Room options

Deluxe Room, 1 King Bed, Non Smoking

King 1 | Sleeps 3

Deluxe Room, 1 King Bed, Smoking

King 1 | Sleeps 3

Superior Room

Full 1 | King 1 | Sleeps 3

Superior Room, 2 Twin Beds, Non Smoking

Twin 2 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

94% of guests recommend this hotel

Total of 278 reviews