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The staff really made this a great experience. They provided great service and made my family and I feel like VIPs. That said, I do encourage caution for people who have mobility issues. The main buffet area has a ramp to go to the dining tables, but the primary way to be able to access the food is using stairs. Noticing that made me notice that the doors on the bathrooms across from the cafe are round knobs that could be hard for people to push open. None of these were deal breakers for us, but I do think people with mobility issues may want to be intentional about requesting rooms closer to elevators and create a plan that lets them maximize eating in places that are more accessible.

Great open but food was average at best

Beautiful property. Plenty of dining options, service is exceptional. Travelled with a toddler. Felt safe as a family. Room was dated, but mostly comfortable. Several different pools around the property. All were easy to access except the main pool which was challenging/near impossible to get seats at unless you claimed some before 10am. Beach was beautiful. Entertainment was fun.

Great open but food was average at best

This was the best all inclusive repeat I’ve ever visited. The food was phenomenal for all inclusive. The scuba diving was on site and PADI certified charters. The DJ situation needed a little improvement but nonetheless satisfactory. The staff was friendly and fun. This is now my flagship resort and I can’t find better for the price

The resort was clean, pleasing, and plenty of space. The food however left something to be desired. I feel that quality was sacrificed for quantity. Even the "nicer" dining areas were somewhat of a disappointment. The Flame was a total disappointment. The grilled chicken wasn't grilled and was very dry. The Strip steak wasn't what a Strip steak should be and was mostly fat and gristle. The food at the grills at the pool and the party were fantastic. The staff was great.

This property has the perfect mix of rustic, quiet and tropical Carribean setting. The staff is extremely accommodating and friendly. My sister and I brought my mother here for her 80th birthday. We were able to adventure some with snorkeling right at the resort and good recommendations for a monkey sanctuary tour. We were also able to enjoy quiet, slow times with sipping coffee on our front porch, delivered every moring by the staff. Overall, the only thing that I can suggest that the resort imrpves, is to to have an enclosed area for dining, ifncase the weather is inclimate. We had a day or two of blowing wind, and it was unpleasant to eat while the sand blew into our food and faces!

Pros: We stayed in one of the beachfront bungalows and had our own private beach access, lounge chairs, even hammocks. THUMP THUMP THUMP My spouse is AFAB non-binary, post-chest surgery and was able to lie in the sun without a top -- something hard to do in a lot of beach spaces. The room looked nice and the bed was comfortable; toilet was separate from sinks and shower, which always helps with 2 people. THUMP THUMP THUMP Cons: The hotel next door plays really loud music from mid-afternoon until midnight or 2am, depending on the night. It's not Maya's fault, but the sound carries over the beach. We chose to go to Tulum because we heard it was quieter than Cancun, but this is unfortunately in the party district. THUMP THUMP THUMP I was able to tune out the music with ear plugs, but this meant that there was no falling asleep to the sound of the waves. My spouse had a harder time with it and had to take sleep aids because the THUMP THUMP THUMP was driving them insane. The lighting in the room is very ambient and relaxing at night, but there is almost no light by the bathroom mirror. THUMP THUMP THUMP If you want to put on makeup or shave, leave the room and find one of the random mirrors gracing the grounds around the hotel. At night, forget it. The restaurant turned us away at 5pm when they close at 6, told us to come back at 8. When we got food at 9 it was cold and underwhelming. If the THUMP THUMP THUMP in this review drives you nuts, look for a different hotel.

This is our 5th visit and we had an amazing visit as always. The staff is so accommodating and friendly! Room service was super fast with our morning orders. The food is excellent. We love the fillet minion at the French restaurant, chef specials at Ginger and everything at Mar Tierra breakfast, Lunch and dinner! The pool was beautiful and entertainment staff works very well with guests. The grounds are beautiful and the evening walks with lights along pathways along with soft music was a romantic.