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SpringHill Suites Charlotte Lake Norman/Mooresville

3.0 out of 5.0

Recent guest reviews

We have stayed at many Marriott suite properties (Residence, Fairfield, Springhill, Towneplace) on our travel between Florida and Boston. This was one of the best. Spotless, quiet, great bedding, in-house bar, and in room jacuzzi. A shout out to Shakesa for outstanding service. RECOMMMEND: room 512.

I have stayed here twice in the last three years.The staff was polite, my room was in good shape and the other guests were pretty quiet considering the fact there was a high school or college event going on. The hotel is located close to several restaurants providing better than average meal options. This location is very convenient.

Whoever was on the front desk from 11/17 evening - till 11/18/17 am is a very kind person. At the time, there was a chance I was going to have to cancel our trip and this person was very help. We did end up making the trip and as always everything at this went well. I like the room layout in that the bathroom sink is outside the bathroom and there is also this built in shelf we use for random items we leave out. Everything went smoothly. I must say Marriott recently changed their cancellation window to 48 hours. I understand why they have done this but it may alter my hotel choices in the future.

I'm not a Springhill suites guy - I'm not sure whether I've ever stayed at one before. It's a low end Marriott like the Hamptons are for the Hilton chain. But in some ways this was nicer than your typical Hampton. The entrance and parking are similar - the basic "side of an interstate" set up. But inside the sitting area is a little nicer and they have - wait for it - a bar with a bartender. That's a step up. The rooms have an interesting layout. they are actually quite small - but the walls curve and the layout creates the illusion of more space. The sink is outside the shower so that makes it a little easier for two people to get ready at the same time. The A/C worked well as did the wifi. The breakfast was typical for a low-end chain. Overall, I wouldn't rush to stay here again - but I wouldn't mind staying here again it I'm in the area.

We are a family of five (including our three children, ages 11-19) who were traveling with a grandparent on this trip making us a group of six. We stopped here for one night en-route from north-east Pennsylvania to Charleston, SC. We had planned in advance to stop here, and had reserved two rooms. We got connecting rooms which is something that it seems few hotels offer, but was extremely helpful to us! Typical for Springhill Suites, the rooms are large, and the rooms here seemed to have even a little more floor-space than most. It was very clean, and there were plenty of towels. The breakfast selection was great. It is just off I-81, and the check-in and out were very efficient. We highly recommend it!

I would like to tell the management of this hotel to be more sensitive and logical when talking to there guests. I stayed in this property for almost 5 weeks and seriously saying it is not a hotel it is wedding venue/pub to do party and they are running there hotel as a corporate office (9-5 PM) as you won’t find any housekeeping staff working before 9 AM and after 5 PM in the evening. Only 2 people work in this property one is receptionist and other bartender. I used to have a meeting most of the time in morning and whenever I called guest service to collect laundary from my room, they never had any staff and I had to go personally to handover. Housekeeping that works to clean my room, they clean once in 5 Days Of your stay. I want to report incident happened last night, while working in my room, suddenly a big black bee entered my room through AC unit and I called room service to send someone but as I mentioned there was no staff working after 5 pm, so I got the same reply that nobody is there. I went downstairs to speak to receptionist about this incident and asked her to change the room or let someone remove the bee from my room. She replied that we are out of rooms and there is nobody to help you out. I said what ??? I asked her should I go out and look for other places to stay, she told me you are most welcome to go..!! I asked her to call manager and supervisor, she said they won’t be available as it is too late. I asked her for some solution since it was 9.30 PM. She went to the bartender and made fun of me and laughed at me. I was watching her and she came back and told me that once she will close her bar, she will replace another guy who comes around 11pm and then he can help you out. I literally waited till 11 pm and she closed her bar at 11 because behind there was wedding party going on and people were boozing and literally jumping on the chairs and tables where we eat our breakfast in Morning. I’m surprised that guest like me are least important but other guests who are breaking the rules are more important. Big shame. Next Day morning when I was checking out, I talked to the manager of this hotel. She said it’s bee season so be prepared for your next stay and we can’t do anything. I asked about the staff she said we can’t hire nor do we have anyone because this is remote location.. Wow when this hotel is always booked for wedding, other events and there is big corporate offices like lowes around, how come they can’t hire anyone. Then I asked that people were literally jumping on tables and chairs where we eat out breakfast in morning, she said it is wedding so no rules. Shame on the Management and receptionist who works over there and insulted me, made fun of me and treated me like a nobody. I would like someone from Mariott executive Management to please look into this matter seriously. Guys please avoid this property while making a booking. Lifts are smelly, corridors are smelly and rooms are untidy. They need a big makeover in their behavior and hotel too.

I have hosted many of our top executives from our company and we have always been extremely pleased! The staff is courteous and professional! Everything is as it should be with a Marriott hotel. We will always stay at this hotel.

Had to use two rooms for 5 adults 1 child and a small dog. Both rooms had two queen beds and plenty of room. Hotel had no pet rule, but manager adjusted it for this emergency. Everyone bent over backwards to see to our needs. Rooms were kept clean and linens changed promptly. Breakfast buffet was edible and had a fair amount of choices. Overall it was a pleasant stay in unpleasant circumstances.

Stayed there with my family on our way back to Florida! Given a suite on the 3rd floor. Hotel was slow right after busy Labor Day Weekend! Room was spacious, clean and well equipped with 2 TV sets, a coffee maker and a micro-fridge! Staff were king to store some stuff for us in their freezer over night! Breakfast was great and complementary. Were able to hope back on I-77 really quick the following morning. Plenty of shops around! Would stay there again!

We stayed for one night on our way to Florida. The hotel is right off the Highway and located in a nice area. There are a couple nice restaurants within walking distance. The rooms were clean with comfortable beds. We didn't hear any noise from our neighbours next door or above, which was nice. The only area for improvement was the breakfast. There was no meat offered at all. It was very basic with limited fruit options.

121 Gateway Blvd Mooresville NC

Hotel highlights

  • Free full breakfast
  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Indoor pool

Located within a mile (2 km) of Lowe's Corporate Headquarters, SpringHill Suites Charlotte Lake Norman/Mooresville is within 3 miles (5 km) of Mooresville Golf Course. This 107-room, 3-star hotel has an indoor pool along with free in-room WiFi and free self parking. Mallard Head Country Club and North Carolina Auto Racing Hall of Fame are also near this Mooresville hotel.


Dining

Start your day off right with a free full breakfast.


Rooms

All 107 individually furnished accommodations feature sitting areas. 32-inch flat-screen TVs come with digital channels and first-run movies, and guests can stay connected with free WiFi and wired Internet. Select Comfort beds sport premium bedding and down comforters, and bathrooms offer hair dryers and free toiletries. Sofa beds, microwaves, and refrigerators are other standard amenities.


Property features

At SpringHill Suites Charlotte Lake Norman/Mooresville, guests enjoy an indoor pool, a fitness center, and a spa tub. There's free parking if you drive. The front desk is staffed 24 hours a day to help with dry cleaning/laundry and securing valuables. Additional amenities include free WiFi in public areas, a 24-hour business center, and coffee/tea in a common area.

Room options

Suite, 2 Queen Beds

Queen 2 | Sleeps 5

Reviews from Trip Advisor

Trip Advisor aggregated rating

84% of guests recommend this hotel

Total of 237 reviews