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Longchamp Garden Hotel Changsha

5.0 out of 5.0

Recent guest reviews

The hotel is modern and comfortable. Very large and comfortable beds in spacious rooms. I got the impression that the hotel was a government owned hotel - it had none of the finesse you expect and experience at a hotel run by one of the big hotel groups. The breakfast was dreadful.

For a local hotel, this was high quality, especially the concierge desk. It's not just one person; they're clearly well trained, because three different guys helped us plenty at different times. One guy gave us great advice about how best to get to Mt. Hengshan (taxi to high-speed train station, then 30 min comfortable, non stop ride at 300km per hour) and even biked to station to source and deliver us the tickets with only 30 CNY service fee. The breakfast buffet is one of the best I've ever had at a local Chinese hotel, lots of different choices and well-presented. Problem is location-- it's about 30 min from the city center/20 min from train station and 30-40 min from airport, in a busy mixed commercial/residential urban area. So not convenient nor charming/quiet.

After getting tired of low/medium hotels in other cities, I took this hotel. Rooms are perfect with wide bed and clean/neat atmosphere. The bed was bigger than King size. Wifi was available per request. Shops nearby.

Stayed 2 nights for work at the beginning of December, group of 7 of us. We were travelling for business so wanting convenience. General The hotel is HUGE. Changsha is currently having money spent on it by the government to encourage international business etc and I think this hotel is aimed at that clientele. On the ground floor are high end shops such as Prada, Fendi, Armani etc. Rooms The rooms were a good size and very clean, the whole hotel sparkles inside - everything is fairly new. Only things that surprised me was an out of place very moudly anti-slip mat in the shower?! The rooms are suitable for either a single person or a couple, definitely not 2 friends sharing unless you want to know each other intimately by the end of the stay. The bathroom is not in a separate room and there is no space for changing if you are with a friend. The bathroom area is open with a toilet cubicle on one side, the shower cubicle on the other and a sink inbetween. Both the toilet and shower doors aren't floor to ceiling and are only frosted in a middle section - hence knowing someone intimately! The shower has a floor to ceiling glass window into the bedroom with an electric blind that is operated from outside the cubicle. There is a 32" flat screen TV with a few English channels including news and HBO. Internet access is included and there is wired access in the rooms. If you want wifi you have to call reception who then come up with a box that plugs into the wall with the cable plugged in. Why this can't be like this all the time I don't know? Breakfast The breakfast is aimed at Chinese (being in China this is fine). However, they have tried to cater for international travellers but haven't quite got it right. One morning there was cold milk, the next there was only hot or soy and the staff didn't understand what I was asking for. Though I did eventually get a mug of milk for my Cheerios delivered with a smile. Dinner Due to work we ate late (about 8pm), the majority of the food was cold and the selection was quite poor. The man in charge was very friendly and helpful. Bar The bar was empty each night and drinks expensive. Location Walk over the gardens at the front of the hotel (accessed from stairs either side of the car park in front of the main doors), down the stairs at the end and there are shops and access to the hypermarket you see advertised (it is literally under the hotel gardens / fountain). A subway will get you across the road. Staff The staff are all very friendly, though the English is quite poor patience will see you through :) Due to the location of our work we need to stay south of the express way and next time we will be trying a different hotel.

This was a great hotel and I enjoyed staying there. The staff mostly understood english especially the front desk girls. Were very helpful to help me find my way around. The food in the included breakfast was quite good. The exception to a total great stay was the first room they assigned me to did not have working A.C., the staff opened the window and it was still hot. The booming music from next door building did not allow me to sleep for 3 hours. I finally went down and complaint and they put me in another room which was quiet, gave me a fan which allowed me to sleep that night. Otherwise, this would have been great. I would stay again and would recommend this hotel for about 3-1/2 to 4 star rating. AN from Hawaii, April 2013

The rooms and services inside the Longchamp Hotel are ok so far. I visited the Western style Restaurant at the ground floor for diner and payed 500 RMB for two person. On first view the Buffett choice was huge, but also disappointed for foreigners who like to have western food as well. 40% are chinese style food, 40% are fish, 15% are salads and 5% are Western food. They offering yust a kind of beef steak for foreigners to try to make them satisfied- thats it. Further I have seen some potatoe salad. I ordered a dish with Pommes Frites and got them after about 30 minutes. Soaked in oil and absolutely a no go for a 5 star Hotel! May better you try the Japanese Restaurant inside the Hotel at the 1st floor.

Отель хороший, старенький, но хороший. На завтрак шведский китайский стол) мяса нет, иногда бекон жарят. На обед и ужин китайская кухня, ну а как по другому, Китай всё-таки) есть спорт зал, бассейн, массаж. Номера просторные. Рядом супермаркет, торговые центры и рынок. По- английски только на ресепшене разговаривают и то кое-как.

10月份的时候住过一次,跑到五楼,说是健身房还没好。这次记得了,在前台办理入住的时候就留了个心眼儿,问了句:能游泳了么? 前台服务生答:可以,不过我们是外包的,一个房间只能有一个人去游,而且一天只能游一次。 我记下了。 晚上7点半,我下楼了,像每次入住酒店一样,换好了泳衣,裹好了浴袍。前台让我出示房卡,我给了。接着问我要身份证,我说,谁下来游泳还带身份证的啊! “没办法,我们是酒店外包的,必须要”,我心想,外不外包关我什么事。 然而我忍住了,对她说:“你查一下系统,或者打电话到酒店前台,能核对上就是了”。 对方说不行,他们是外包的,这是规定。 好吧,我又等了两次死慢的电梯重新回到房间,拿了身份证。 回到前台,两个人对我的身份证和房卡反复查看,又抡起电话向前台核对。我有点生气了,说:“都给了你身份证了,你还要打电话,明显是对人不信任,要不是住店客人,我能穿个浴袍出来么!” “这是规定,我们是外包的”,前台居然还白了我一眼。然后继续打电话,“啊,是男的?不对啊,来的是个女的啊!” 我彻底晕了,好像我下来游个泳蹭了它多大便宜似的。 终于放我进去了,突然想起,更衣柜钥匙呢?前台派了个小妹带我去。一路上对我千叮嘱万嘱咐,不要穿自己的拖鞋进去,要戴浴帽,要先洗澡……我也就不联想了,毕竟这是她工作。 一到更衣柜我就傻了,没钥匙的啊? 可是你也知道,我被迫拿了身份证在手上的呀! “那你再放回房间去吧!”被派来的小妹居然这么说。 “哪有健身房更衣柜是没钥匙的啊!就算没有,你也应该刚刚在前台时跟我说的啊。”我说。 “我们有规定的,这又不属于酒店,我们是外包的”她说。 “我管你是不是外包的啊,我是酒店客人啊!”我终于忍不住了。 “我们这是向酒店租用的场地,要是单次消费要168呢!”她说。 这下我傻了,你怎么不说年卡才2000,我入住一晚就1000多可以游好几百次了呢!再说了,有这样对待客人的么! “好,你告诉我,该怎么办?我的身份证放哪里?”我只想快点去游泳。 “你可以租用一个带锁的柜子,要押金。”她说。 哇靠,返回上楼拿身份证不够,再上楼一次拿钱? “没办法的,我们是外包的,和酒店有协议的”她继续说。 得,我握着身份证游泳总行了吧。 回到客房,我反复看桌上的单子,五星级融程啊,你至少写个提示吧。 我还没抱怨作为五星级酒店客人没法享受该有的权益,如安静地游泳,和受到起码的尊重和信任,反倒被一个外包健身房各种刁难。

双人房的床有些小,而且两床相邻太近,自助晚餐特别棒。酒店所处位置也挺好,附件商场林立,还有很便宜的烧烤小吃。酒店外观比较气派,大堂和房间都比较干净。

应该说,根本就不算五星级酒店,因为本来也没挂星了 房间虽然很大,但是大床发是两张床拼起来的,中间一条大缝,很奇怪。 冬天的时候房间空调非常吵,而且无法调节温度,窗户也无法打开,还好没有热死,我才能回来写评价。 最奇葩的是,房间没有无线网络,只有有线的连接。 我离开酒店时告诉我如果没有消费预授权会直接撤销,结果,被收取了69元的避孕套费用,问题是,我根本没见过这个东西,几经交涉,前台同意退款到支付宝。 不过,已经过去了快一周了依旧没有看到退款。 当然了,酒店的外面看起来是很气派的,除此之外,别的地方看起来都很糟糕。 总体,非常不推荐

No 9 Xiangfu Road Yuhua District Changsha Hunan

Hotel highlights

  • Free WiFi and wired Internet in rooms and public areas
  • Free valet and self parking
  • Onsite dining
  • Marina

Located within a mile (2 km) of Hunan Forest Botanical Garden, Longchamp Garden Hotel Changsha is within 2 miles (3 km) of Hongxing International Convention Center. This 5-star hotel has 447 rooms and welcomes guests with 3 restaurants, a marina, and an indoor pool. Helong Stadium and South Central University are also within a 30-minute drive of this Changsha hotel.


Dining

Enjoy the garden views at Cafe On The Park, one of 3 onsite restaurants. Savor a meal from the comfort of your room with 24-hour room service, entertain your taste buds with a beverage at the bar/lounge or 2 coffee shops/cafés, and mingle with other guests at the free daily manager's reception. Start each morning with buffet breakfast, available for a fee from 6:30 AM to 10 AM.


Rooms

All 447 soundproofed accommodations feature sitting areas. Guests can expect 37-inch LCD TVs with satellite channels, along with free WiFi and wired Internet. Pillowtop beds sport premium bedding and pillow menus, and bathrooms offer deep soaking tubs, rainfall showers, hair dryers, and designer toiletries. Sofa beds, minibars, and coffee makers are also standard. Housekeeping is available once per stay.


Property features

Guests of Longchamp Garden Hotel Changsha enjoy a marina, an indoor pool, and a health club. Free valet and self parking are available—or if you're not driving, take the airport shuttle (available 24 hours). Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, tours or tickets, and luggage storage. Other amenities at this luxury hotel include a sauna, an outdoor tennis court, and free WiFi in public areas.

Room options

Deluxe King Room

Full 1 | Sleeps 2

Executive Business Room

Full 1 | Sleeps 2

Deluxe Twin Room

Twin 2 | Sleeps 2

Royal Twin Room

Full 1 | Twin 2 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

50% of guests recommend this hotel

Total of 12 reviews