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Empark Grand Hotel Changsha

5.0 out of 5.0

Recent guest reviews

The value equation with the Empark Grand is outstanding. A very large well appointed room including breakfast for, in my case, about US$100 per night. Some patience is needed if you are English speaking, the language skills of the staff are limited, but for comfort in a second or perhaps third tier city, this is a great hotel. While the hotel seems a bit isolated, a short walk up the road is a shopping mall with a wide range of restaurants. As well taxis out to local sites are easy to come by and not that expensive.

We were in Hunan for 8 days, spent many nights at 4 hotels, I like this hotel the best, not like the other hotels, just keep reminding you, this is China, we in room 1610, very spacious and comfortable bed, bathtub or shower stall of your choice, very clean without smoking smell in the room, wi-fi lock in very simple, for breakfast is plentiful, dinner at the Chinese restaurant is exceptionally delicious, taxi to shopping area about 20 minute away, app. $40 RMB each way, the area is for local people shopping, not much fashionable selection, maybe just to walk around and find something to eat, word of warning, crossing street at cross walk with caution, best to follow a group of people when you walk, otherwise be very careful.

Hotel seems to be quite recent and facilities are comprehensive. Empark is located North of Changsha city in a residential area, so not sure it is the best place for visiting the city. I was upgraded to executive room which was huge and comfortable with a nice view on the river and surroundings. We ate twice in the Chinese restaurant located on the second floor: Hunan food was delicious, but service was too slow the first time. Breakfast is on ground floor and it is buffet-style: you have large choice of both western and Chinese food. Check-out was definitively too slow. Overall, it is a very nice place to stay that needs to improve its service.

I will preface the review by saying Changsha is a second city and Empark a Chinese hotel chain, seasoned China Travellers should stop reading now as they probably could guess the rest. The hotel is about a 40 minute taxi ride from the train station and 1.5 hours when the traffic is bad. It is located in an upmarket residential area and surrounded by high-rise apartment blocks. Fortunately for us most were empty as the blind in the bathroom of our room was broken and quite exposed to the outside World. The hotel is not near the business district so you would need a taxi, which are fairly scarce. If you book a car expect to be ripped off, that said relative to what people would pay in there home country it is not that big a deal i.e. A 25 RMB ride (USD 4) would cost 80 RMB (USD 12). Very little English is spoken by staff at the hotel plus they are generally quite abrupt to the point of rudeness. The clientele are mainly Chinese business people or delegates/guests for the multiple conferences and wedding dinners that are held there. Look out for people lurching around drunk later in the evening vomiting everywhere! The hotel is rated 5 stars, not sure by whose definition as it would not be that level in Europe or the US. The room was fairly large but there are signs of a lot of 'wear and tear' with the carpet a beige mustard colour covered in multiple dirty marks. In the bathroom besides the blind being broken, there was a fancy set of bathroom scales that were rusted solid. The hotel provides two small complimentary bottles of water and if you buy any extra expect to pay dearly for it. My advice is to walk about 10 minutes up the road to a shopping mall that has a large supermarket in the basement and stock up on provisions there. Breakfast had a large selection of items but of very varied quality I thought perhaps it was just the Western food, but my wife found the local cuisine equally disappointing, even more so as Changsha is famed for its food. On the second morning I saw a waitress pick up two items off the floor and put them back on the tray next to where I was taking some food from the buffet and walk off as if all quite normal. As the local food is generally quite spicy we struggled a bit finding meals for our son. We ordered room service a couple of times for him and even though my wife is a fluent Mandarin speaker even she was totally confused by the person taking the order. We'd ordered a sandwich and she had asked whether it came with fries, what turned up was two lots of fries and a sandwich with fries all wrapped in cling film so quite soggy! One lot of fries were so undercooked that they were basically raw potato. Another was about right but very soggy and the third very overcooked. Also we had been provided chop sticks as eating utensils this also happened when we ordered a burger, which actually was what the Americans would call a minute steak. All-in-all not a great experience, if I return to Changsha hear that the Intercontinental is good so will give that a try next time.

We staid there for one night only. It is a huge Chinese hotel. We had a suite and I have to say it was great. Bathroom just perfect, bed quality also perfect. We booked without breakfast. The checkout service could be better and also the English level of the staff. Otherwise it is a great place to stay for a very good price.

Very nice Hotel, modern, clean, very nice rooms with the most beautifull bath room I ever saw. The breakfast is very reach but it is very much Chinees oriantal so not much to eat of you are western. The staff including in the resption does not speak English which is wuite enoying

Very good accommodation and big rooms. We had 2 toilets and aseparate saloon. Lovely views and luxurious bathroom in our room. Nice bed. We spent 4 nights. Minor points were the language skills and friendliness of the reception staff. Seems everything is done for Locals but not for international travellers. You cannot find a good bar to relax in the hotel. We were refused to enter the CLUB downstairs (tv center karaoke) because staff didn't speak English. No coffee at the breakfast. :(

Nice views - very good room (we had a suit) correct break fast! Personel speaks very little english and has no 'you are welcome' mentality! There is a bar at the groundfloor but there is no 'sphere' - but a 5 minutes taxi drive brings you to the Intercontinental.

I stayed at Empark Grand Hotel for two nights during a business trip to Changsha. The hotel has very nice, well maintained and clean rooms. The service is fine. The breakfast and dinner buffets offer a wide selection of Chinese and Western dishes. The hotel is well located close to the city center.

It has 2 rooms which have living room and bed room. Room is very clean and gorgeous. Bath room has shower corner and bathtub. Bath room has a delightful outlook. Desk has enough space and sofa is comfortable. Breakfast location is grand floor which is served both Western and Chinese dishes buffet style. If it is good weather it has excellent outlook from room.

No 199 Jintai Road, Kaifu District Changsha Hunan

Hotel highlights

  • Free WiFi and wired Internet in rooms and public areas
  • Onsite dining
  • Nightclub
  • Indoor pool

Located 3.1 mi (5 km) from Xiangjiang River in Changsha, Empark Grand Hotel Changsha is within a 10-minute drive of Hunan Provincial Museum. This 539-room, 5-star hotel has private in-room spa tubs along with an indoor pool and free in-room WiFi. It's on the riverwalk and also near Martyrs' Park and Laodao River.


Enjoy dining at Yujingyuan Lobby Lounge, one of 4 onsite restaurants. Savor a meal from the comfort of your room with 24-hour room service, or make new friends over drinks at the bar/lounge. Start your day right with breakfast, served for a fee from 6:30 AM to 10 AM.


The 539 soundproofed accommodations afford space to spread out with dining areas and sitting areas. LCD TVs come with satellite channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Select Comfort beds with premium bedding and down comforters ensure a restful night, and bathrooms offer deep soaking tubs, rainfall showers, hair dryers, and designer toiletries. Private spa tubs, refrigerators, and minibars are other standard amenities.

Property features

Empark Grand Hotel Changsha features a nightclub, an indoor pool, and a health club. You can take advantage of extended parking, along with limo/town car service. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, tours or tickets, and luggage storage. Other amenities at this luxury hotel include free WiFi in public areas, a conference center, and a business center.

Room options

Superior Room, 1 King Bed

King 1 | Sleeps 3

Superior Room, River View,1 King Bed

King 1 | Sleeps 3

Executive Room, 1 King Bed

King 1 | Sleeps 3

Executive Room, River View,1 King Bed

King 1 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

90% of guests recommend this hotel

Total of 97 reviews