Excellently located hotel, connected to the mall and not too far from the Airport! My check-in was a breeze, Agent was so efficient! Hotel restaurant is top notch, can rival most international set-ups & food stations were very well curated (love the souvenir touches thats open to buy!) and staff were so nice and eager to please.
My comments:
1) Hotel is fairly new but there were stains on the mini couch/foot stool in our room (1017) which can easily be cleaned by an upholstery cleaner & brush. As an international traveller, this hotel has so much potential for return customers like me.
2) My sister & I had an early flight and were asked to select our boxed breakfast, which we did, only to find out that it was not what we selected---disappointing! They should not even have guests filled these options since there's only one selection (ham, pancake, bottled water & 6 pcs. of sliced fruit!)
3) As mentioned, we had an early flight but my teenage niece stayed (3 guests in the Family Suite) and room was already prepaid. Staff whom I dealt with & gave the boxed breakfasts failed to mention my boutique charges at the restaurant (I accidentally forgot!) which should have come up upon looking at my room records. But tried to get my niece's name on file before I get into the airport taxi; I only remembered at the airport and had to send an email & attach all my personal info (not preferred for security reasons) but everything was settled immediately.
By Cyndy, from Miami/Fort Lauderdale on Sep 11, 2018
