For my Aug23-26 stay, i booked a suite with a king-sized bed & bathtub. I was told i was “upgraded” but when i got in, it was a smaller room, with a queen-sized bed, and no bathtub. I asked to be moved. Then I was made to wait 2 hours. And in the end, i still had to stay in the same room. Disappointing.
Ayala Center is a short stroll from Mezzo Hotel, and other popular attractions like SM City Cebu are within a mile (2 km). This 4-star hotel has 186 guestrooms and offers an indoor pool, free in-room WiFi, and free self parking.
This hotel serves as home to a bar, along with a restaurant that specializes in local and international cuisine. Savor a meal from the comfort of your room with room service. Start each morning with local cuisine breakfast, available for a fee from 6 AM to 10 AM.
32-inch LCD TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms have free toiletries and slippers. Refrigerators, minibars, and electric kettles are other standard amenities.
Guests staying at Mezzo Hotel enjoy an indoor pool, a gym, and free WiFi in public areas. If you decide to drive, there's free parking. The front desk is staffed 24/7 to help with dry cleaning/laundry, concierge services, and securing valuables. Additional amenities include meeting rooms, a business center, and laundry facilities.
For my Aug23-26 stay, i booked a suite with a king-sized bed & bathtub. I was told i was “upgraded” but when i got in, it was a smaller room, with a queen-sized bed, and no bathtub. I asked to be moved. Then I was made to wait 2 hours. And in the end, i still had to stay in the same room. Disappointing.
Thank you for choosing our hotel and for your positive review! We appreciate your feedback; we will strive to work in improving our services. At our hotel, we strive to provide exceptional service and a memorable stay for all our guests. It's rewarding to know that we were able to meet your expectations and create a positive impression. Should you or your friends plan to visit again, we would be more than happy to welcome you back and make your stay even more enjoyable.We look forward to serving you and your friends in the future. If there is anything else we can assist you with, please feel free to let us know.Glad To Be Of Service,Cherry Joy PepitoFront Office Manager