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Recent guest reviews

This hotel is dated. Friendly and helpful staff. Old linens so worn there were practically holes in them. Did not eat in the restaurant. Good location close to dining, shopping, nightlife and transportation. All in all it was good for the lower cost.

Great hotel , great staff , great room service , but the cleanliness of the room was not good .

Having a refrigerator Is Very Nice, I like ice cold water in the AM and this is the only place that I have found that has this .

The good........ Nice A/C and fridge in the room. The hotel held my bag while we took a trip to southern Cebu and spent the night there before returning to the Diplomat at no charge. The bad..... the room is a little outdated. not much of a view. Bed has a thin mattress and not very comfortable but not too bad. The room was cean but not very clean. The hotel is near plenty of stuff.

Been there 4 times now and if I return to Cebu I will stay there again.

far from center, but value for money , friendly staffs,

Very good hotel for the price. Wifi was slow in the room but pretty good in the lobby. Near a mall made it a plus

Diplomat is an older hotel in deteriorating neighborhood and neither is aging well. Do not advise leaving hotel at night as the area teams with unsavory characters. Best to take taxis wherever one goes. Staff is friendly and competent but speaks very limited English. Hotel has no plans for emergencies such as a guest being robbed or injured and international calls are blocked so one is on their own.

stayed for 2 days and for the money you cant beat the stay....... the staff was very good i would stay again for the same price.

I travel to Philippines 3 -4 times a year and always stay in this hotel. It's clean, decent and not too expensive and very convenient location.

Great resturaunt, too far from The hotel though, everything was ok. The only thing that was missing here is a microwave in the room and a coffee pot and a ice machine on each floor would have been a huge plus as long as it was treated water that the ice was made from. Other than than that the cheapest hotel here in the states far exceeds any hotel that ive stayed at in the phil.

THE ROOMS WERE VERY CLEAN , STAFF FRONT DESK , RESTAURANT STAFF ,SECURITY STAFF , ROOM SERVICE AND CLEANING ROOM PERSONNEL WERE EXTREMELY POLITE AND MADE EVRY EFFORT TO INSURE YOUR STAY WAS TO BE REMENBERED BY YOU . STRONGLY RECOMMENDED FOR FUTURE FAMILYS TO STAY AT THE DIPLOMAT . IF YOU WANT THE TRUE FILIPINO WELCOME AND FEEL WANTED , WELL BY ALL MEANS THE "DIPLOMAT HOTEL IS FOR YOU " . THANK YOU DIPLOMAT HOTEL FOR MAKING MY STAY A REWARDING AND MEMORABLE ONE WILL SEE YOU AGAIN NEXT YEAR .

It was really better than my original expectation. The mattress might be not so conferable but I wont judge a 3-star hotel for that.

The Staff was courteous and helpful, although we found the Hotel Coffee shop to be over priced. Just down the street was a Thia restaurant that was excellent.

THE HOTEL PROVED TO BE LOCATED CLOSE TO MALLS AS WELL AS TO LOCAL BANKS AND RESTAURANTS ALL WITHIN WALKING DISTANCE . TRANSPORTATION WAS READILLY AVAILABLE . HOTEL HAS EXCELLENT PERSONEL READY TO ASSIST IN ANY WAY THEY COULD . THEY WERE POLITE AND VERY WELL INFORMED AS TO YOUR NEEDS . RESTAURANT HAD A GOOD VARIETY OF FOOD AND DRINKS AT AFFORDABLE PRICES . SECURITY WAS PARAMOUNT AND VERY COURTEOUS . FRONT DESK PERSONEL WERE VERY ATTENTIVE TO YOUR NEEDS AND VERY RESPECTFULL AS WELL AS COURTEOUS. ROOMS WERE CLEAN AND KEPT CLEAN BY THE MAINTENANCE STAFF .OVERALL AN EXCELLENT, CONFORTABLE STAY . NO PROBLEMS WERE ENCOUNTERED. GOOD JOB DIPLOMAT , THANK YOU FOR A MEMORABLE STAY . RECOMMENDED FOR REASONABLE PRICED HOTEL WITH VERY GOOD SERVICE , I LL BE BACK.

there is no clock in theroom

The Hotel staffs are friendly and the location is accesible to transportation, shopping mall and businesses.We tour the city during our stay.This is our first time in Cebu and we did enjoy our stay.

I went to the Philippines on vacation with my best friend [we are English teachers in South Korea and only get 9 vacation days...we wanted a break from the harsh winter!] We stayed at the Diplomat Hotel in Cebu and it was the biggest disappointment. First of all, it's not at all close to the airport OR the beach. This wouldn't be a problem, what with the plentiful amount of taxis in the area....except that each taxi seemed bound and determined to rip us off. Normally, travelling to the beach by a metered cab would cost 250pesos. However, even the guard at the hotel [who we were told was to ensure that guests are NOT ripped of by taxi drivers] was more than willing to let the drivers try to give us sky-high prices [the guard even suggested to one driver that he charge us 1,000pesos to get to the closest beach--ridiculous!!]. Additionally, the guard was not polite in any way [as was the rest of hotel staff...everytime we had a problem/question/etc. they acted reluctant to help us...] I feel like the hotel is NOT in a safe area; we were awakened to the sound of sirens every night. It's not close to ANYTHING [by walking] except for a "mall". [I hesistate to even call it that...] There is no airport shuttle, and a high charge for internet use. Our room was on the 7th floor, which is apparently where hotel staff/random other people live. So that was kind of awkward. Also, the were really loud, shouting in the halls at all hours of day and night. The worst part, however, was that our room was INFESTED with ants and cockroaches. It was completely and utterly disgusting, and hotel staff refused to do anything to remedy the problem. [It was like that when we first arrived...we kept NO food or drinks in our room, apart from what was in the refrigerator]. It was so awful that we were unable to stay there [quite frankly, I'm surprised that we were able of staying there for as long as we did...] so we took the loss, packed up and moved to a different, INFINITELY nicer hotel [Costabella Beach Hotel--I would most definitely recommend staying there!!] on Mactan Island, right on the beach [I found an amazing deal for that particular hotel on Agoda.com] Anyways, I absolutely would NOT recommend that anyone stay at Diplomat Hotel. Search the internet to find a good deal and spend a little extra money to stay in a nicer hotel with kind staff [and most of all, no insect infestation]. This will make your trip to Cebu MUCH MUCH MUCH more relaxing and enjoyable!!

good location.Good helpful staff.very secure.simple but nice clean & comfortable.Good simple restaurant which caters well.

just spent the day with friends. it was ok

90 F Ramos St. Cebu Cebu

Hotel highlights

  • Walking distance to Fuente Osmena Circle and Mango Square
  • Free in-room WiFi
  • Free parking
  • Onsite dining

Located in Santa Cruz, Diplomat Hotel is within a 10-minute walk of popular sights such as Fuente Osmena Circle and Mango Square. This 3-star hotel has 130 guestrooms and offers conveniences like a restaurant, free in-room WiFi, and free self parking.


Dining

Start your day off with breakfast, available for a fee. Savor a meal from the comfort of your room with room service, or grab a bite to eat at the onsite restaurant.


Rooms

All 130 air-conditioned rooms provide free local calls, safes, and desks. TVs come with satellite channels, and free WiFi keeps guests connected. Bathrooms offer free toiletries and slippers. In-room massages are available.


Property features

Guests of Diplomat Hotel enjoy access to WiFi in public areas, conference space, and a business center. If you plan to drive, free parking is available. Multilingual staff at the front desk are standing by 24/7 to help with luggage storage, securing valuables, and tours or tickets. Additional amenities include laundry facilities, wedding services, and a porter/bellhop.

Room options

Guest reviews for Diplomat Hotel

Everyone (2) Couples (3) Business (1) Family (10) Other (9) Friends (3)
3
Families Families

This hotel is dated. Friendly and helpful staff. Old linens so worn there were practically holes in them. Did not eat in the restaurant. Good location close to dining, shopping, nightlife and transportation. All in all it was good for the lower cost.

By on Oct 22, 2019

Review comment responded on Oct 23, 2019

Dear Guest, Thank you for having taken your time to provide us with your valuable feedback relating to your stay with us.we are sincerely concerned and apologize that we fell short on your expectations in some area.Your helpful comments are much appreciated,and your feedback will help us to continually improve the standard of facilities and services offered to all our guests. We'll work hard to fix the issue you experienced. Thanks for letting us know.

4
Partner Couples Families

Great hotel , great staff , great room service , but the cleanliness of the room was not good .

By on Oct 15, 2019

Review comment responded on Oct 16, 2019

Dear Guest, Thank you for having taken your time to provide us with your valuable feedback relating to your stay with us.we are sincerely concerned and apologize that we fell short on your expectations in some area.Your helpful comments are much appreciated,and your feedback will help us to continually improve the standard of facilities and services offered to all our guests. We'll work hard to fix the issue you experienced. Thanks for letting us know.

5
Families

Having a refrigerator Is Very Nice, I like ice cold water in the AM and this is the only place that I have found that has this .

By on May 15, 2019

Review comment responded on Oct 23, 2019

Thank you for staying with us. We appreciate your feedback and we hope you stay with us again in the future.

3

just ok

Everyone

The good........ Nice A/C and fridge in the room. The hotel held my bag while we took a trip to southern Cebu and spent the night there before returning to the Diplomat at no charge. The bad..... the room is a little outdated. not much of a view. Bed has a thin mattress and not very comfortable but not too bad. The room was cean but not very clean. The hotel is near plenty of stuff.

By , from Florida on Jun 10, 2016

4

i would stay there again...

Everyone

Been there 4 times now and if I return to Cebu I will stay there again.

By on Jun 4, 2016

3

cebu trip

Families

far from center, but value for money , friendly staffs,

By on Jul 13, 2015

4

great trip

Singles

Very good hotel for the price. Wifi was slow in the room but pretty good in the lobby. Near a mall made it a plus

By on Mar 2, 2015

2

my stay at the diplomat

Singles

Diplomat is an older hotel in deteriorating neighborhood and neither is aging well. Do not advise leaving hotel at night as the area teams with unsavory characters. Best to take taxis wherever one goes. Staff is friendly and competent but speaks very limited English. Hotel has no plans for emergencies such as a guest being robbed or injured and international calls are blocked so one is on their own.

By on Apr 5, 2014

3

2 day stay

Families

stayed for 2 days and for the money you cant beat the stay....... the staff was very good i would stay again for the same price.

By on Mar 10, 2014

4

great value for money

BusinessTravelers

I travel to Philippines 3 -4 times a year and always stay in this hotel. It's clean, decent and not too expensive and very convenient location.

By on May 8, 2013

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