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Rainell Dolomites Retreat

Property class: 4

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Photo gallery for Rainell Dolomites Retreat

A person in a pool with a view of a snowy mountain town and buildings.
A modern interior with large windows offering a snowy mountain view.
A modern reception desk with a dark wood finish, a glass partition, and a view of the outdoors through large windows.
A wooden building with large windows and a stone facade.
An outdoor patio with wicker furniture and a table, overlooking a green landscape and houses in the background.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Breakfast included
  • Spa
  • Parking included
  • Free WiFi

Explore the area

View in a map
Vidalong 19, Castelrotto, BZ, 39046
  • Place, Alpe di Siusi Ski Area
    ‪1 min walk‬
  • Place, Dolomites
    ‪1 min walk‬
  • Place, Val Gardena
    ‪1 min walk‬
  • Airport, Bolzano (BZO)
    ‪38 min drive‬

Room options

View all photos for Single Room

A hotel room with a bed, a bedside table with a phone, a TV mounted on the wall, and a view of a snowy landscape through a window.

Single Room

  • 194 sq ft
  • 1 bedroom
  • Sleeps 1
  • 1 Large Twin Bed

View all photos for Double Room

A hotel room with two beds, a wooden floor, a mirror, a shelf with decorative items, and a window with a snowy view.

Double Room

10.0 out of 10
Exceptional
(1 review)
  • 226 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room

A hotel room with a bed, desk, chair, and a large mirror.

Superior Room

8.0 out of 10
Very good
(1 review)
  • 269 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Junior Suite

A room with a bed, a desk with a computer, a chair, a small table with a glass and a bottle, and a sofa.

Junior Suite

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Panoramic Suite, Mountain View

A modern hotel room with a large bed, a desk with a chair, a sofa, and a TV mounted on the wall.

Panoramic Suite, Mountain View

  • Mountain view
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Suite, Mountain View

A modern hotel room with a large bed, a desk, a sofa, and a TV.

Deluxe Suite, Mountain View

8.0 out of 10
Very good
(1 review)
  • Mountain view
  • 323 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Comfort Double Room, Mountain View

A hotel room with a large bed, a desk with two chairs, a small table with a lamp, and a nightstand with a lamp.

Comfort Double Room, Mountain View

  • Mountain view
  • 323 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Double Room, Mountain View

A modern hotel room with a wooden headboard, a desk with a chair, a round side table, and a flat-screen TV mounted on the wall.

Deluxe Double Room, Mountain View

  • Mountain view
  • 269 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Chalet, Mountain View

A rustic room with a wooden bed, a sofa, a small table, and a stone fireplace.

Deluxe Chalet, Mountain View

  • Mountain view
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

About the neighborhood

Castelrotto

Rainell Dolomites Retreat is adjacent to popular attractions such as Dolomites and Val Gardena. This 32-room, 4-star hotel has ski-in/ski-out access, a full-service spa, and free breakfast.

What's nearby

  • Alpe di Siusi Ski Area - 1 min walk - 0.0 miles
  • Dolomites - 1 min walk - 0.0 miles
  • Val Gardena - 1 min walk - 0.0 miles
  • Isarco Valley - 1 min walk - 0.0 miles
  • Ortisei-Furnes Gondola - 16 min walk - 0.9 miles

Getting around

  • Ponte Gardena-Laion/Waidbruck-Lajen Station - 25 min drive
  • Bolzano Airport (BZO) - 62 min drive

Restaurants

  • ‪Turonda PIZZA-Bistrot-Drinks - ‬7 min walk
  • ‪Vedl Mulin - ‬7 min walk
  • ‪Caffe Adler - ‬6 min walk
  • ‪Sotriffer - ‬6 min walk
  • ‪Ristorante Pizzeria Cascade - ‬7 min walk

About this property

Rainell Dolomites Retreat

Guests of Rainell Dolomites Retreat have access to ski-in/ski-out access, a full-service spa, and an indoor pool. You can take advantage of free parking, along with an airport shuttle for a fee (available on request). The front desk has multilingual staff that can help with tours or tickets, securing valuables, and luggage storage. Other amenities at this ski hotel include an outdoor pool, a 24-hour gym, and a sauna.
50-inch TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers, free toiletries, bathrobes, and bidets. Other standard amenities include minibars, electric kettles, and ceiling fans.
An indoor pool and an outdoor pool are on site. Other recreational amenities include ski-in/ski-out access, a sauna, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves with a trip to the onsite spa, which has 1 treatment room. Services include facials and body treatments. A variety of treatment therapies are provided, including Ayurvedic. The spa is equipped with a sauna and a steam room.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Roundtrip airport shuttle (surcharge) during limited hours on request
  • Ski shuttle nearby
  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:30 AM to 10:30 AM
  • A bar/lounge
  • A restaurant

Things to do

  • 24-hour gym
  • Full-service spa
  • Indoor pool
  • Outdoor pool
  • Sauna
  • Ski passes
  • Ski storage
  • Ski-in/ski-out access
  • Steam room

Family friendly

  • Indoor pool
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • Free newspapers in lobby
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Garden
  • In a nature reserve
  • In the mountains
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Ayurvedic treatments
  • Facials
  • Massage
  • Sauna
  • Spa open daily
  • Steam room
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Hardwood flooring in room
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible path to elevator

More

  • 1 building
  • 4 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hair dryer
  • Heated bathroom floor
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch TV with cable channels

Food and drink

  • Electric kettle
  • Limited room service
  • Minibar

More

  • Ceiling fan
  • Desk
  • Heated floor
  • Heating
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 8:00 PM
Contactless check-in available
Late check-in subject to availability

Check-out

Check-out before 10 AM
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 8 AM - 10:00 PM
Guests will receive an email within 72 hours before arrival with check-in instructions; front desk staffed during limited hours
Prior to arrival, you must complete online registration via a secure link
If you are planning to arrive after 6 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • This property doesn't allow pets

Property payment types

  • Diners Club
  • Discover
  • Mastercard
  • Visa

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: EUR 3.50 per person, per night. This tax does not apply to children under 14 years of age.

These are all of the charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and mobile payments; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
  • Check-in: 3:00 PM—-8:00 PM
  • Check-out: 10 AM
The front desk is available during limited hours. For convenient arrivals and departures, you can take advantage of the airport shuttle (available during limited hours), which is offered for a fee. Driving? This property offers free parking, along with a car charging station.
Property Registration Number IT021019A1RK2NHQAH

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and mobile payments. Cash is not accepted. 
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Upon check-in, all guests, including children, must be present to show their passport or government-issued photo ID.
  • Due to national regulations, cash transactions can't exceed EUR 5000 at this property. For additional details, contact the property using the contact information on your booking confirmation.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property class

This property has received its official star rating from the local rating authority.

Property is also known as

Alpenhotel Rainell
Alpenhotel Rainell Hotel
Alpenhotel Rainell Hotel Ortisei
Alpenhotel Rainell Ortisei
AlpenHotel Rainell Ortisei, Italy - Val Gardena
Alpenhotel Rainell
Rainell Dolomites Retreat Hotel
Rainell Dolomites Retreat Castelrotto
Rainell Dolomites Retreat Hotel Castelrotto

Frequently asked questions

What can I see near Rainell Dolomites Retreat?

This hotel is located in Castelrotto, just steps from Dolomites and Val Gardena. You'll also find Ortisei-Furnes Gondola and Seceda Ski Area less than a mile away.

How much does it cost to stay at Rainell Dolomites Retreat?

As of Oct 5, 2026, prices found for a 1-night stay for 2 adults at Rainell Dolomites Retreat on Oct 16, 2026 start from $465, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Will I be able to park at Rainell Dolomites Retreat?

Yes, self parking is offered for free at the hotel. An electric car charging station is also available for guests.

Is there a spa available at Rainell Dolomites Retreat?

There is a full-service spa available for guests to enjoy and services include Ayurvedic treatments, body treatments, and massages.

Does Rainell Dolomites Retreat have a casino?

No, Rainell Dolomites Retreat doesn't have a casino.

Is there an indoor pool at Rainell Dolomites Retreat?

Yes, this hotel has an indoor pool along with an outdoor pool.

What will couples enjoy most about a stay at Rainell Dolomites Retreat?

There are plenty of amenities for couples at this hotel, including a restaurant, an outdoor pool, and a full-service spa.

Are there hot tubs at Rainell Dolomites Retreat?

No, but this hotel does have a sauna.

Does Rainell Dolomites Retreat have a restaurant that serves breakfast?

Yes, Rainell Dolomites Retreat serves free buffet breakfast each morning from its restaurant.

Does Rainell Dolomites Retreat allow pets to stay free of charge?

No, pets aren't allowed at Rainell Dolomites Retreat.

Are there connecting rooms at Rainell Dolomites Retreat?

No, there aren't connecting guestrooms at this hotel.

How far is the airport from Rainell Dolomites Retreat?

The closest major airport to Rainell Dolomites Retreat is Bolzano Airport (BZO), which is 27.5 mi away (62 minutes by car).

Can I book a room with a balcony at Rainell Dolomites Retreat?

No, there aren't any guestrooms at Rainell Dolomites Retreat that offer a balcony.

Rainell Dolomites Retreat Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 53 out of 66 reviews
Rating 8 - Good. 7 out of 66 reviews
Rating 6 - Okay. 4 out of 66 reviews
Rating 4 - Poor. 1 out of 66 reviews
Rating 2 - Terrible. 1 out of 66 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Absolutely wonderful stay in the Dolomites!

This hotel was amazing in every way! From the impeccable service, the kind and helpful staff, the beautiful rooms, delicious food—the Rainell is in a league of its own. Be sure to check out the gorgeous pool/spa area.
Stayed 3 nights in Sep 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent Hotel

We highly recommend this hotel. Only issue is it is 10 minutes by walk frrom center of ortisie.
Breakfast with a view
View from room
Stayed 4 nights in Jul 2022
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Stuff are really friendly and helpful
Stayed 1 night in Jun 2025
Verified review

10/10 Excellent

Liked: Staff & service, amenities, property conditions & facilities
This was a beautifully maintained property. All the staff were friendly and helpful and went out of their way to assist the guests. Lots of ammenities too! We were given some great hiking advice from the front desk. The town was so cute and we were able to take the gondolas/lifts to the top for some spectacular hiking. Highly recommend this family owned hotel!
Stayed 3 nights in Jun 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The family and staff of Rainelle are so welcoming and delightful. The Silent Room with the incredible view of the mountains was a special experience that sets this hotel above the rest. The rooms are especially large and comfortable. There is a taxi stand in town that we took one evening after dinner since the bus had stopped running, to avoid the long walk up the hill. We walked the hill twice and it is challenging but totally doable if you are in decent shape. We are in our early 60s and in the area to hike so it didn't bother us too much.
Stayed 3 nights in Sep 2024
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I am writing to share my recent experience at Rainell Dolomites Retreat and advise against staying there. The cost of the room was disproportionately high given its quality and the extremely poor amenities. The actual condition of the property and rooms bears no resemblance to the images displayed on their website. Furthermore, the owners, who also operate the business, demonstrated a complete lack of customer service throughout my stay. The room itself had several issues, including a leaking shower and no body wash provided. The location is also incredibly inconvenient, making it difficult to access. There are many better alternatives available nearby, offering superior accommodations and more convenient access to local restaurants and the town. I strongly recommend choosing a different establishment for your stay.
Stayed 3 nights in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente hotel, vista maravilhosa, staff perfeito
Stayed 3 nights in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
O hotel tem uma vista linda da cidade e montanhas, piscina agradável, muito bom para relaxar. Estilo montanha. O quarto bem grande, tudo confortável. Apenas senti falta do ar-condicionado, em junho é quente, quarto fica abafado, abrir janelas é uma opção, mas tem possibilidade de entrada de bichinhos. A equipe funcionários muito atenciosa, o café da manhã bom. Atentar para a caminhada até o centro, perto, mas é ladeira, então decidimos ir de carro. No geral tudo bom.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
With both Seceda and Alpe di Suisi cable cars with min walking distance to hotel it was the perfect location. The hotel offers an easy location to get to both while not in the heart of downtown Ortisei. The hotel offers a nice mix of relaxation (pool, silent room, and patio areas) with the access to summer hiking in the area. Great place to stay and really enjoyed our few days there.
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tolles Hotel, ein tolles Familienunternehmen mit sehr freundlichem und aufmerksamem Personal. Sehr schöner Wellnessbereich. Eine phänomenale Aussicht. Auch die leise vorbeischwebenden Gondeln der Seiser-Alm-Seilbahn sind ein Hingucker. Super Frühstück, saubere, komfortable Zimmer. Es fehlt an nichts.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

El mejor hotel

Hermoso hotel. La limpieza excelente, el personal muy amable y el hotel en muy buenas condiciones. De las mejores experiencias!
Stayed 2 nights in Oct 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing location and freindly hosts

Loved the place, the hosts were amazing. Thank you.
Stayed 4 nights in Aug 2021
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a great traditional hotel in the area. The view from our room is excellent. You can oversee the whole valley. The meal they offered is more than great. I love the hotel. Job well done.
Stayed 1 night in Sep 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ok.

Ok.
Stayed 1 night in Jul 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing hotel, amazing view, would stay again!

We stayed here for two nights and I only wish we had stayed longer!! The local area is fantastic for scenery and hiking and the town of Ortisei is so charming! We picked this hotel because of the location, ease of parking and the spectacular views and I can only say that we made a fantastic choice! There is a spacious parking lot, and the top area fills up so check down below if there aren't any spaces up top. Our room was beautiful, we were upgraded to a room with a balcony and an amazing view of town so we could sit out on our balcony and enjoy the view and fresh mountain air! The bed was super comfy too! The main downside was the shower. There is a glass partition to help keep the water in, but it doesn't do a great job so the floor gets all covered in water, so be careful, don't leave clothes on the floor. The amenities at this hotel are fantastic! They have a pool, a sauna and various other spa features, including you can book massages. They really cater to people who stay longer, offering guided group hikes in the nearby mountains (one reason I wish we had stayed longer). The breakfast spread offered by the hotel is fantastic! Hot and cold food, cheeses, cold cut meats, pastries, fruit and veggies, yogurt, eggs, juice, everything! We also ate dinner at the hotel one night and the food was amazing, definitely worth it, and after a long day of hiking in the mountains, it was nice not to have to leave the hotel in the evening. I loved this hotel!!
Stayed 2 nights in Jun 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Son derece şık, güzel ve konforlu bir otel. Güleryüzlü servis var. Kahvaltı dağ oteli için bol seçenekli ve lezzetli. Yer restoranlara ve liftlere uzak olduğu için akşam araçla dönmek gerekiyor.
Stayed 3 nights in Feb 2019
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and facilities. Informational meeting unfortunately was only in German
Stayed 3 nights in Oct 2018
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Glimrende sted!!

Meget flott hotell med meget god service, god mat og veldig god beliggenhet. Anbefales veldig. Lett å komme seg opp til Seiser Alm platået med taubanen rett ved siden av hotellet.
Stayed 5 nights in Sep 2018
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect Hotel in a Great Town

The hotel was a true resort hotel. From the moment we walked in they led us to our room and explained our dinner options, transportation, and other activities. Because Ortesei is not a large town and there is plenty of space the room itself is very large. It was great having the extra space after the tiny rooms in Venice. The pool is kept to a nice 87 degrees so you can use it even when it's chilly outside. Dont forget your pool towels and robes when you go. As far as location Ortesei is a great home base in the Dolomites. The gondolas go right over this hotel and if you plan on hiking to Compatsch it's mostly downhill. The town had numerous little shops and restaurants. One cool thing was they gave us weekly bus passes so we were able to go up the lifts in Ortesei, go down at Suisi, and bus through the other small towns. At a minimum it's a free ride back to Balzano where the train station is.
Stayed 2 nights in Sep 2018
Verified review

6/10 Okay

Liked: Cleanliness
Disliked: Room comfort
Very nice hotel but the room is very poor, like in a two stars hotel
Stayed 1 night in Sep 2018
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ottima esperienza in una Ortisei sempre bellissima con le sue Dolomiti. Hotel perfetto per me, ci ritornerò.
Stayed 12 nights in Jul 2018
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a wonderful place to stay. Rooms, pool and spa area are relaxing.
Stayed 3 nights in Jul 2018
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice

오르티세이중심가에서 언덕위로 꽤올라가야한다. 우리는 렌트카가있어 별문제는 아니었지만 기차나 버스를 이용하는 분들은 불편할수있을것같다. 숙소는 언덕위에 위치하여 뷰도좋고 특히 사우나에서 보는 뷰가 아름답다. 조식도 맛있음
Stayed 1 night in Jun 2018
Verified review

8/10 Good

Bem localizado

Pelo valor cobrado o quarto e o banheiro sao super simples. O Box de banho e' super pequeno e apertado.
Stayed 1 night in Mar 2018
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great view of mountains around St. Ulrich.

Wonderful location, although tough walk into the town when you have to walk up the steep hill to get back to the hotel. Dinner in the in-house restaurant was imaginative and well prepared. Staff was extremely attentive.
Stayed 4 nights in Aug 2017

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