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Heritage Park Pontypridd, Trademark Collection by Wyndham

4.0 star property
Hotel in Pontypridd with a fitness center and a 24-hour front desk

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Photo gallery for Heritage Park Pontypridd, Trademark Collection by Wyndham

Daily cooked-to-order breakfast (GBP 10.00 per person)
Exterior
Executive Suite | Desk, iron/ironing board, free WiFi, bed sheets
Bar (on property)
Lobby

Reviews

7.6 out of 10
Good

Popular amenities

  • Free WiFi
  • Gym
  • Business services

Explore the area

View in a map
Trehafod, Pontypridd, Wales, CF37 2NP
  • Place, Rhondda Valley
    ‪1 min walk‬
  • Place, A Welsh Coal Mining Experience
    ‪5 min walk‬
  • Place, Principality Stadium
    ‪29 min drive‬
  • Airport, Cardiff (CWL-Cardiff Intl.)
    ‪39 min drive‬

Room options

View all photos for Classic Room, 1 King Bed

Classic Room, 1 King Bed | Desk, iron/ironing board, free WiFi, bed sheets

Classic Room, 1 King Bed

7.0 out of 10
Good
(17 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Double Room, 1 King Bed

Superior Double Room, 1 King Bed | Desk, iron/ironing board, free WiFi, bed sheets

Superior Double Room, 1 King Bed

  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite

Executive Suite | Desk, iron/ironing board, free WiFi, bed sheets

Executive Suite

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 3
  • 1 King Bed

View all photos for Room, Accessible (Mobility)

Room, Accessible (Mobility) | Desk, iron/ironing board, free WiFi, bed sheets

Room, Accessible (Mobility)

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 1 Twin Bed

Classic Room, 1 Twin Bed | Desk, iron/ironing board, free WiFi, bed sheets

Classic Room, 1 Twin Bed

  • Sleeps 1
  • 1 Twin Bed

View all photos for Classic Twin Room, 2 Twin Beds

Classic Twin Room, 2 Twin Beds | Desk, iron/ironing board, free WiFi, bed sheets

Classic Twin Room, 2 Twin Beds

7.6 out of 10
Good
(11 reviews)
  • Sleeps 2
  • 2 Twin Beds

View all photos for Family Room, Multiple Beds (Classic)

Family Room, Multiple Beds (Classic) | Desk, iron/ironing board, free WiFi, bed sheets

Family Room, Multiple Beds (Classic)

7.6 out of 10
Good
(7 reviews)
  • Sleeps 4
  • 1 King Bed and 1 Twin Bed

Classic King Room

  • Sleeps 2

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About the neighborhood

Pontypridd

Heritage Park Pontypridd, Trademark Collection by Wyndham places you next to Rhondda Valley and within a 5-minute walk of A Welsh Coal Mining Experience. This 43-room, 4-star hotel has free in-room WiFi along with free self parking and a gym.

What's nearby

  • Rhondda Valley - 1 min walk - 0.0 miles
  • A Welsh Coal Mining Experience - 5 min walk - 0.3 miles
  • Cardiff Castle - 27 min drive - 16.4 miles
  • Principality Stadium - 29 min drive - 16.8 miles
  • Cardiff Bay - 31 min drive - 25.6 miles

Getting around

  • Trehafod Station - 9 min walk
  • Cardiff International Airport (CWL) - 52 min drive

Restaurants

  • ‪Black Diamond - ‬3 min drive
  • ‪KFC - ‬3 min drive
  • ‪Wattstown Rugby Club - ‬5 min drive
  • ‪The Rheola - ‬3 min drive
  • ‪Colliers Arms - ‬15 min walk

About this property

Heritage Park Pontypridd, Trademark Collection by Wyndham

Hotel in Pontypridd with a fitness center and a 24-hour front desk
Guests of Heritage Park Pontypridd, Trademark Collection by Wyndham enjoy features like a gym, free WiFi in public areas, and free newspapers. A stay here includes free parking. Front-desk staff are standing by 24/7 to assist with any requests. Additional amenities include a banquet hall, a garden, and a picnic area.
Guests can expect to find free WiFi and flat-screen TVs with digital channels. Other standard amenities include electric kettles, phones, and desks. Change of towels is available on request.
Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 9:30 AM for a fee: GBP 10 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • The Heritage Park

Things to do

  • Gym

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)

Business services

  • 4 meeting rooms

Outdoors

  • Garden
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Low-height counter and sink
  • Stair-free path to entrance
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways

More

  • At least 80% lighting from LEDs
  • Banquet hall
  • Local culture and ecosystem education
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Limited room service

More

  • Desk
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Recycling

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for cooked-to-order breakfast: approximately GBP 10.00 per person

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
  • Check-in: 3 PM—-anytime
  • Check-out: 11 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 

Additional information about polices, regulations, and more:

  • There are no elevators.

National rating

This property has received its official star rating from Visit Wales.

Property is also known as

Heritage Park Pontypridd, Trademark Collection by Wyndham Hotel

Frequently asked questions

Is a free cancellation option available at Heritage Park Pontypridd, Trademark Collection by Wyndham?

Heritage Park Pontypridd, Trademark Collection by Wyndham provides free cancellation on certain room rates. For specific requirements, review the cancellation policy on Orbitz.

What is there to do close to Heritage Park Pontypridd, Trademark Collection by Wyndham?

This hotel is located in Pontypridd and just steps from Rhondda Valley and A Welsh Coal Mining Experience. Falconry UK is also within a driving distance of 2.6 mi.

Is there parking available at Heritage Park Pontypridd, Trademark Collection by Wyndham?

Yes, self parking is offered for free at the hotel. Accessible parking is also available for guests.

Does Heritage Park Pontypridd, Trademark Collection by Wyndham include a casino on the premises?

No, Heritage Park Pontypridd, Trademark Collection by Wyndham doesn't have a casino.

Is there an indoor pool at Heritage Park Pontypridd, Trademark Collection by Wyndham?

No, there is no indoor pool at this hotel.

Is Heritage Park Pontypridd, Trademark Collection by Wyndham a good place to stay for couples?

Couples staying at this hotel will appreciate amenities like a bar plus some guestrooms include soaking tubs and valley views.

Are there hot tubs at Heritage Park Pontypridd, Trademark Collection by Wyndham?

No, this hotel doesn't have a spa tub.

Does Heritage Park Pontypridd, Trademark Collection by Wyndham have a restaurant that serves breakfast?

Yes, Heritage Park Pontypridd, Trademark Collection by Wyndham serves a cooked-to-order breakfast for a surcharge each morning at The Heritage Park.

Does Heritage Park Pontypridd, Trademark Collection by Wyndham allow pets to stay free of charge?

No, pets aren't allowed at Heritage Park Pontypridd, Trademark Collection by Wyndham.

Does Heritage Park Pontypridd, Trademark Collection by Wyndham have connecting rooms?

No, there aren't connecting guestrooms at this hotel.

What is the closest airport to Heritage Park Pontypridd, Trademark Collection by Wyndham?

The closest major airport to Heritage Park Pontypridd, Trademark Collection by Wyndham is Cardiff International Airport (CWL), which is 19.7 mi away (52 minutes by car).

Are there rooms with balconies that I can book at Heritage Park Pontypridd, Trademark Collection by Wyndham?

No, at Heritage Park Pontypridd, Trademark Collection by Wyndham, there aren't any guestrooms that list a balcony.

Heritage Park Pontypridd, Trademark Collection by Wyndham Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 294 out of 790 reviews
Rating 8 - Good. 236 out of 790 reviews
Rating 6 - Okay. 121 out of 790 reviews
Rating 4 - Poor. 74 out of 790 reviews
Rating 2 - Terrible. 65 out of 790 reviews

7.8/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet friendly
Stayed 3 nights in Sep 2025

4/10 Poor

Paul

Stayed 1 night in Sep 2025

8/10 Good

Stuart

Business traveler
Liked: Room comfort
Disliked: Property conditions & facilities

Noisiest hotel ever

Food in the Bar wasn’t great and the room was by far the noisiest room I have ever stayed in. I think it must be next to the laundry and the extractor in the bathroom is faulty and wouldn’t shut off. 4.30 am and awake not a restful nights sleep I’ll be glad to get home tomorrow.
Stayed 1 night in Sep 2025

10/10 Excellent

Matt

Stayed 1 night in Sep 2025

8/10 Good

Julia

Stayed 9 nights in Sep 2025

10/10 Excellent

Luke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

6/10 Okay

Linsey

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Potential to be a lovely hotel but it’s a bit tired… positives - hot shower, big towels and good breakfast
Stayed 1 night in Sep 2025

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
O
Stayed 1 night in Sep 2025

4/10 Poor

Deborah

Business traveler
Disliked: Cleanliness, property conditions & facilities

Far from 4*

This hotel was very underwhelming and nowhere near the 4* standard it claims. The hotel was not what I had expected at all. Even by the photos. It was fine for a quick overnight stay, but calling it 4* is definitely a reach.
Stayed 1 night in Sep 2025

6/10 Okay

Jainish

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Mixed bag

I had mixed experience of my stay. Good things are Location, brilliant surroundings and plenty of parking space. Breakfast choices limited for vegetarians. Quality was poor. The lady on the counter felt overwhelmed and quite rude when we asked for a warm milk for little one. Her reply was “I am bit busy atm”. I found they were under staffed while hotel was fully blocked.
Stayed 1 night in Sep 2025

4/10 Poor

Carl

Disliked: Cleanliness, staff & service, property conditions & facilities
Rooms outdated with old wooden rotten dirty windows frames. Bath side panel held on with wood screws which had a sharp edge. Told that breakfast wasnt included but im sure it was when booked
Stayed 1 night in Sep 2025

10/10 Excellent

Mike

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Part of the Wyndham chain, this hotel is situated just off a roundabout on some main roads with a good sized car park nice and close to the entrance which was fortunate due to the monsoon weather. I was greeted warmly on check-in . The room was smart and clean although the window was quite an old wooden frame. The hotel had a decently equipped gym which I made full use of. The shower was so good that I had to turn down the pressure which is a first for a hotel shower. I slept well in a very comfy king sized bed. Breakfast was on a buffet basis with plenty of options available and was delicious. Outside of tired décor in the corridors and some mold on the bathroom sealant, everything ensured I have a fantastic overnight stay and I would look to stay here again given the chance.
Stayed 1 night in Sep 2025

4/10 Poor

Kevin

Business traveler
Disliked: Property conditions & facilities
Stayed 1 night in Sep 2025

8/10 Good

Debra

Stayed 3 nights in Aug 2025

2/10 Terrible

Joshua

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Honest review

Upgraded on arrival from a double room to a superior double. The room I was upgraded to was in absolutely disgusting state. I have no idea what bodily fluids were on this chair but it doesn’t bare thinking about. Went to the restaurant for food and that has gone massively downhill. I’ve stayed in this hotel a few times on business but it just shows how much something can deteriorate in such a short space of time. It does make you wonder if it has been used as a migrant hotel.
Stayed 1 night in Sep 2025

10/10 Excellent

andrew

Stayed 1 night in Aug 2025

10/10 Excellent

Lesley

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wedding

Attended a family wedding staff were very helpful food was lovely rooms were clean and comfortable and the breakfast was excellent plenty of options to choose from.
Stayed 1 night in Aug 2025

10/10 Excellent

Kaleb

Stayed 1 night in Aug 2025

4/10 Poor

Phillip

Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

4/10 Poor

Brian

Disliked: Staff & service, property conditions & facilities, room comfort

no hot water, no apology, no follow-up

We stayed at this hotel from 18–20 July. Unfortunately, our experience fell well short of what you would expect from a four-star property. Our shower had no hot water. On the first day we had to be given access to a different room just to wash. By the second day the problem still hadn’t been fixed, no one had updated us, and the staff on duty weren’t aware of the ongoing issue. We had to explain everything again and ended up trying two more rooms before we could finally shower. To be clear, the staff we dealt with during our stay – including housekeeping – were lovely, apologetic and genuinely tried to help. The real disappointment came afterwards: despite emailing the hotel (as instructed by reception staff) three times, the only reply I ever received was a brief message saying the manager will deal with it next week. That never happened, and all further contact was ignored. Even when Hotels.com chased the matter up on my behalf, the hotel flatly refused to offer so much as an apology, let alone a refund or gesture of goodwill. The lack of hot water was inconvenient enough, but the complete refusal to engage with my complaint afterwards was what really left a bad impression. A four-star hotel should be able to manage basic facilities and, at the very least, communicate with its guests when something goes wrong. Sadly, this hotel failed on both counts.
Stayed 2 nights in Jul 2025

10/10 Excellent

Vinod

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property. Very helpful staff and nice restaurant. Highly recommend. Easy to drive to most locations mid Wales and Cardiff.
Stayed 4 nights in Jul 2025

10/10 Excellent

valerie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2025

4/10 Poor

Nicola

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort

Average at bedt

Quite run down. No window in my room. I don’t think I would stay again. Parking good though.
Stayed 2 nights in Aug 2025

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really dated hotel Not clean or comfy There was a wedding on and it was utter chaos- delayed service staff were stressed
Stayed 1 night in Aug 2025

8/10 Good

Guy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A good hotel in the area we wanted. Check was slow due to staff being busy with a School Leavers Prom. Room was clean and comfortable.
Stayed 1 night in Jun 2025

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