The property is near the beach,only a walking distance to the beach
Never go there it’s a waste of your time and money
Carpet in bad condition , power keeps tripping out Room door don’t look properly, both room floor Dirty , bath chipped lots of other items
Was OK will not blow your mind. Food is also just OK
Overall experience rating 3.5 Food rating 3: The hotel food at the Beach Tavern was ok. We had the pizza, fries and chicken wrap. Wasn’t amazing but it did the job. The service at the restaurant was terrible though. We asked for ketchup 3 times and never got it. They didn’t have crushed red pepper to go with the pizza either. The Thai restaurant, Wang Thai, that’s attached to the hotel is pretty good though. I would give that a 4.5. Service rating 4.5 The staff was very friendly and accommodating to everything we needed. When we called downstairs to have the shower fixed because it kept clogging up, they sent someone right away. The only reason I didn’t give them a 5 is because they seemed overwhelmed at times (need more staff) and because the restaurant service at the Beach Tavern was terrible Cleanliness 2: Overall the hotel was grounds were decently clean. The room is a different story. There was several dirty towels when we first walked in. The floors in the bathroom, the bathtub and the shower floor also had water spots and looked dirty. I didn’t complain to the staff but if I did call, I’m sure the staff would’ve come up right away and cleaned up for us but I just didn’t have the time to call and complain. Towards the end of the night I show a cockroach around the toliet. Also once again I didn’t call and complain since we were only there for 1 night.
Hotel has good WIFI 5 stars for that, very good customer service 5 stars, good breakfast 5 stars buffet lots of options and convinient location to the beach 5 stars for that too. My only issues were : 1. Poor security after house keeping my wife realized R200.00 missing from purse reported to manager nothing happened. So always use the safe for your valuables especially cash. 2. I found a big cockroach on the hall way. 3. As i stayed longer service and attention to detail deteriorated, I would get 1 towel sometimes, 1cup for coffee when there is two people in the room. 4. There was construction in the room below so lots of drilling, harmer and loud people working so resting in the afternoons was a challenge. 5. Lastly if u r a person of color and or maybe local you may feel more attention is given to tourists and your requests are taken likely. I asked for menu manager was walking around asking others if they need anything more detail and attention was given to the white couple couple next to me who where attempting to order lunch and thier lunch was delivered few mins later i never received the menu i had to make a second request from the waitress :)
Hotel is in nice condition with secluded beach. The beach is secluded for a reason, it's about a 15-20 minute drive from the waterfront, but it does provide shuttles to and from the waterfront daily. Check in time was 2pm which I thought was a bit late. Breakfast is included which was buffet style, wasn't bad but I wouldn't pay R200 for it. The bar was nice a dinner was good. If the bar gets packed the wait increases exponentially. The view from the pool looking at table mountain is priceless, especially at sunset.
Lagoon Beach Hotel & Spa places you within 3 miles (5 km) of popular attractions like Sunset Beach and Canal Walk Shopping Centre. This 232-room, 4-star hotel welcomes guests with 3 outdoor pools, 3 restaurants, and a fitness center.
There are multiple options for onsite dining with 3 restaurants, including The Brasserie Restaurant, which has ocean views. At the end of the day, the bar/lounge is a great place to grab a drink.
The 232 rooms have an array of amenities, including balconies, refrigerators, and coffee makers. Guests can expect to find 42-inch LCD TVs. Bathrooms offer hair dryers, and pillowtop beds with premium bedding and pillow menus ensure a restful night. Other amenities include laptop-compatible safes, phones, and ironing boards.
Guests staying at Lagoon Beach Hotel & Spa enjoy access to 3 outdoor pools, a fitness center, and a steam room. RV, bus, and truck parking is available. Front-desk staff can answer questions 24/7, and assist with luggage storage, dry cleaning/laundry, and securing valuables. Other amenities at this beach hotel include free WiFi in public areas, a conference center, and coffee/tea in a common area.
The property is near the beach,only a walking distance to the beach
Never go there it’s a waste of your time and money
Dear Valued Guest. Thank you for the feedback received and for bringing your experience to our attention, We do apologize for the inconvenience caused with your recent stay with us at Lagoon Beach Hotel and Spa, We trust that we will be afforded the opportunity to Welcome you back in the future and have the opportunity to correct the wrongs of the previous stay. Warm Regards Aaron-Guest Relations Manager.
Carpet in bad condition , power keeps tripping out Room door don’t look properly, both room floor Dirty , bath chipped lots of other items
Dear Valued Guest Thank you for taking the time to review your recent stay with us at Lagoon Beach Hotel and Spa, We do apologize for the inconvenience caused during your stay with regards to the concerns raised, i can confirm that we do have a planned face lift to areas in the hotel for this year. We trust that we will be able to Welcome you back in the future. Warm Regards Aaron-Guest Relations Manager.
Was OK will not blow your mind. Food is also just OK
Dear Valued Guest Thank you for taking the time to provide us feedback and for bringing your experience to our attention. i have noticed that the stay was not as pleasant as we both would have, we wold like to take the opportunity to apologize for any inconvenience caused during your stay, We trust that we will be able to Welcome you back in the future. Warm Regards Aaron-Guest Relations Manager.
Overall experience rating 3.5 Food rating 3: The hotel food at the Beach Tavern was ok. We had the pizza, fries and chicken wrap. Wasn’t amazing but it did the job. The service at the restaurant was terrible though. We asked for ketchup 3 times and never got it. They didn’t have crushed red pepper to go with the pizza either. The Thai restaurant, Wang Thai, that’s attached to the hotel is pretty good though. I would give that a 4.5. Service rating 4.5 The staff was very friendly and accommodating to everything we needed. When we called downstairs to have the shower fixed because it kept clogging up, they sent someone right away. The only reason I didn’t give them a 5 is because they seemed overwhelmed at times (need more staff) and because the restaurant service at the Beach Tavern was terrible Cleanliness 2: Overall the hotel was grounds were decently clean. The room is a different story. There was several dirty towels when we first walked in. The floors in the bathroom, the bathtub and the shower floor also had water spots and looked dirty. I didn’t complain to the staff but if I did call, I’m sure the staff would’ve come up right away and cleaned up for us but I just didn’t have the time to call and complain. Towards the end of the night I show a cockroach around the toliet. Also once again I didn’t call and complain since we were only there for 1 night.
Good Evening Pri Thank you for the feedback received and for bringing your experience to our attention, i would like to take the opportunity to apologize for the inconvenience caused during your stay, if these concerns were brought to our attention myself or the manager on duty would have had all these issues corrected immediately. i will be addressing the concerns regarding the service in the Beach Bar with the Food and Beverage Manager directly, as this service or rather the lack thereof is unacceptable. i will also be addressing the towels situation with the Housekeeping manager. On the concern with regards to the Cockroach, i would like to state that the Hotel does not have a issue nor is it infested, due to the Hot and humid conditions that we have been experiencing, and the lack of water outside, these cockroaches are seeking the water and cooler areas, and unfortunately come in when the Room windows or sliding doors are left open, and i can confirm that the situation is well under control. Warm Regards Aaron-Guest Relations Manager.
Hotel has good WIFI 5 stars for that, very good customer service 5 stars, good breakfast 5 stars buffet lots of options and convinient location to the beach 5 stars for that too. My only issues were : 1. Poor security after house keeping my wife realized R200.00 missing from purse reported to manager nothing happened. So always use the safe for your valuables especially cash. 2. I found a big cockroach on the hall way. 3. As i stayed longer service and attention to detail deteriorated, I would get 1 towel sometimes, 1cup for coffee when there is two people in the room. 4. There was construction in the room below so lots of drilling, harmer and loud people working so resting in the afternoons was a challenge. 5. Lastly if u r a person of color and or maybe local you may feel more attention is given to tourists and your requests are taken likely. I asked for menu manager was walking around asking others if they need anything more detail and attention was given to the white couple couple next to me who where attempting to order lunch and thier lunch was delivered few mins later i never received the menu i had to make a second request from the waitress :)
Good Evening Makhiye Thank you so much for your feedback provided and bringing your experience to our attention. We always strive to give our guests the best service and accommodation - we have obviously on this occasion dropped the ball and not lived up to the expectation and our standards, We do apologize for the inconvenience caused during your stay. Warm Regards Aaron-Guest Relations Manager
Hotel is in nice condition with secluded beach. The beach is secluded for a reason, it's about a 15-20 minute drive from the waterfront, but it does provide shuttles to and from the waterfront daily. Check in time was 2pm which I thought was a bit late. Breakfast is included which was buffet style, wasn't bad but I wouldn't pay R200 for it. The bar was nice a dinner was good. If the bar gets packed the wait increases exponentially. The view from the pool looking at table mountain is priceless, especially at sunset.
Dear Ella. Thank you for supporting Lagoon Beach Hotel & Spa, and for your a great review. Warm Regards