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African Pride 15 On Orange Hotel

5.0 out of 5.0

Recent guest reviews

Good situation, reception staff are very much willing to help but Atrium rooms are far too noisy. Those rooms are situated above the breakfast room and from 6.30 am the music runs... We addressed the point twice to the reception and they say they would moderate it but it was not done. So the music runs from 6.30 to 11 pm as it is also the restaurant .... Breakfast is nice but the same every morning (no small changes) but on not really not well organize.. It takes 25 minutes to have Money eggs. Most of the time no plates available we always needed to ask for some. Same for smoothie... An evident lack of training... We stayed one week and we did not see any improvement. Shame as the hotel could be nice . Due to water shortage the pool is out of service but it's not mentioned anywhere. SPA is terrible. We had an appointment and mentioned it to the Manager. Not at all from a 4* hotel

I stayed at the African Pride for 2 days for business meetings and I was pleasantly pleased. My room was clean and comfortable. Restaurants and shops within walking distance. The waterfront is a quick 15 minute drive. The WIFI was great and pretty fast. I was especially impressed with Nadine working the front desk. She went out of her way to recommend restaurants and answer all my questions. She was very helpful and professional. I will definitely stay her again.

Stayed here 4 nights for my 50th birthday celebrations. Safe a secure parking below the hotel, with security shutters during the small hours. The hotel is immaculate as are the entire staff. Check in was both informative and efficient. Our room, a deluxe with city view was enormous and incredibly comfortable. Couldn’t use the bath due to cape towns severe water shortage but shower etc excellent. The full buffet breakfast was outstanding and ‘yes’ I ate way more than I should have. Hotel is positioned perfectly for access to all link roads and town. Good to have a car to get around quickly and safely. A small gym to burn off that breakfast and a top floor spa to pamper yourself. The pool is on the top floor with amazing views of Table mountain but unfortunately out of commission, again due to the severe drought. If you are looking for a stylish, well appointed, comfortable hotel in a great location. You need look no further. This place is great and added to the magic of our amazing trip to South Africa.

A prestigious hotel at first glance. Beware, read between the lines, or in better words, small notice in safe box..."use the in room safe box or hotel's safe deposit facility BUT at your own risk, hotel authorities are not responsible for any damage, loss or theft of your belongings from room safe box or even hotel's safe deposit facility!!!!!" WHY???? Nobody knows...I recommend the hotel's authorities to change the name of their "SAFE" box and "SAFE" deposit facility to "OPEN" or "ACCESSIBLE" box and facility. We hanged the "Do Not Disturb" sign at the door to prevent any intruder to our room for four days in order to avoid any possible loss of our money from "SAFE" box. One more thing, since the city had its worst drought ever, they gave us only one bath towel and one pair of slippers..!!!! Enjoy your stay.

My wife and I kicked off our honeymoon with a 5 night stay here and could not have asked for more. Slightly concerned about security in Cape Town as first-timers, we opted for a well known brand and somewhere recommended to us. Each and every member of staff went out of their way to look after us, build a rapport with us... we felt like we had people looking after us at every stage. Special shout out to Yusuf, who practically adopted us and made sure our every need was looked after (arranging chauffeured tour guides, travel advice, recommendations, what not to do - he was so worried about us visiting Langa he waited until we were back before clocking off of his shift!). The rooms were spacious, bright and super comfortable. There was a superb breakfast buffet, which we enjoyed each morning. The were even kind enough to pack us a big breakfast when we had an early morning start to climb Table Mountain. Halal options were plentiful (something my wife and I loved about Cape Town). I’m really surprised to see the comments here about service, as I really could not have asked for much more. Would happily return here next time in Cape Town!

Remember to put a credit card at the desk...for credit...meaning you cannot charge to your room unless you have the right amount of credit for the charge....huh? Confused...should we put a deposit and then get get charged at the end of the trip?... I got a call at 9am to see how I was on a Saturday...good or bad? Buffet so average. Safety ok...lock everything. So much money for what you get. Omg. Have paid half in other countries. What the? I had a wake up call....30 minutes later there call...totally how I see this hotel. Don't bother.

The management and staff were very liberal with apologies. We must’ve received on average 5 per day and we were out most time of the days we stayed. The check in was pretentious. Marriott elite gold member get no benefit. I asked for a room upgrade, one facing the mountain and was told there was no availability. I challenged them as the hotel occupancy was very Low. The finally upgraded my room. We were pleased but at the same time upset that they lied and we were inconvenienced moving room. As we settled in we had problems. The heater was not working and we had literally cold showers.It was autumn. Everyone was apologetic. Staff came to our room and turned on the tap wasting precious water when the country is facing severe water shortage. This problem persisted throughout our five nights stay. Each time we complained they did the same, apologised profusely and came to the room to run off precious water but unable to solve the problem. They didn’t suggest a room change so we can only surmised it was affecting other rooms too. Again they were not honest , not letting us know what was the problem. Service during breakfast was poor.staff energy was Low and they were inattentive. They rather chat amongst themselves which seems to be a common trait. It was somewhat better during dinner. Food presentation were good but quality fell short. We decided to dine away most time. The bar was impressive and attracted many noisy local loitering there but spending little. It was not a good impression for guests of the hotel. The hotel is very revenue oriented. Booking of tours and transfers ( quite pricy) were executed efficiently. Conclusion: Marriott reward members are better off staying at category 2/3 Protea hotel by the waterfront area. This hotel doesn’t merit an upgrade to category 6 this month.

The room sizes are generous with good ventilation. I stayed at the hotel during spring so it was still cool. The service at the bar and the restaurant are above average, although the selection on the menu is a bit limited, especially for a vegetarian and in terms of types of cuisines offered. I was surprised with the selection of wine and food, considering most of the guests are generally international guests and business travelers. Ask for hotel parking when booking because this is a separate charge.

This is part of the Marriott chain. I'm giving a 4 because it was clean, safe, comfortable enough in the room, and the people who worked there were polite and seemed to be trying. But the rooms have an odd configuration, with an open bathtub right next to the bed. You could fall over it in the night. And the breakfast was fine, but pricey by US standards and outrageously expensive by local standards. For a similar business-hotel experience in the central business district, I would prefer a return to the Hilton, where there were some cute coffee shops and restaurants within a quick walk. African Pride 15 on Orange was previously Marriott reward category 5, but it jumped to category 6 in early March 2018.

This property does not meet Marriott standards. The whole stay was a comedy of errors. Instead of relaxing on vacation, I spent my time in the hotel stressing out about what would go wrong next. Starting with check in as a platinum elite member - as other guests have mentioned, there is zero acknowledgement / expression of gratitude for loyalty. Instead, I was made to feel like a second class guest for having booked with Marriott points. No breakfast or lounge access, etc., and the message delivered with surly attitude. Normally points vs cash does not make a difference if you have status. There is ONE iron in this predominantly business hotel — what a joke. It was never available when I needed it. Housekeeping offered to press shirts gratis but took forever (promised turnaround time of 20 minutes and took closer to 40, making us late for dinner) and was clearly not skilled in how to make a shirt look crisp. I would have done a much better job myself. The hotel offers guests an unlimited supply of bottled water given the drought conditions, which was nice in principle, but they kept running out of bottles...? On our last day, we tried to order breakfast to the room. The pamphlet in the room clearly states that breakfast can be delivered in the window of your choosing should it be left outside by 3 am. Given the hotel’s track record to this point, I had a sick feeling the staff would fail to collect the order overnight, so I got up 30 minutes early to check, and of course I was right. Called room service to complain and they immediately accused me of not having left the pamphlet on the door — excuse me? You think I left it on my desk and expected it to be magically picked up? Insult to my intelligence. She promised to rush the breakfast and have it up in 15 minutes, but it took closer to 30, jeopardizing our timely departure. The (very overpriced) order was also fulfilled incorrectly but no time to get it rectified. Finally, one of the staff sold us a wine tour through his “friend”, and it turned out to be a total ripoff. It was advertised as all day driver to Stellenbosch / Franschhoek as well as some entry fees to vineyards, and seemed like a reasonable deal. Ended up just being a driver (with a healthy dose of attitude) who had no connections and had no clue about the entry fee stipulation but certainly expected the amount we had agreed on. I would really expect Marriott staff to be honest about tours they are selling. Lesson learned - Marriott standards have not made it to the Protea brand beyond the name. Extremely disappointed and want my points back.

Corner Of Greys Pass and Cape Town Western Cape

Hotel highlights

  • Walking distance to South African National Gallery and Greenmarket Square
  • Free breakfast
  • Free WiFi in rooms and public areas
  • Onsite dining

Located in Cape Town City Centre, African Pride 15 On Orange Hotel is a leisurely stroll from popular sights such as South African National Gallery and Greenmarket Square. This 129-room, 5-star hotel has a full-service spa along with an outdoor pool and free in-room WiFi. In the historical district, it's also near Table Mountain and Castle of Good Hope.


Dining

Free breakfast is included with your stay. Enjoy a leisurely bite to eat at the onsite restaurant, or have a drink at the bar/lounge. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café.


Rooms

All 129 soundproofed accommodations feature kitchens and space to spread out with sitting areas. LCD TVs come with satellite channels and DVD players, and guests can stay connected with free WiFi. Bathrooms offer deep soaking tubs, hair dryers, and free toiletries. IPod docks, sofa beds, and minibars are also standard.


Property features

Guests of African Pride 15 On Orange Hotel enjoy a full-service spa, an outdoor pool, and a health club. Parking is ZAR 65.00 per night (ZAR 65 per day for valet parking)—but if you prefer not to drive, catch a ride in the airport shuttle (available 24 hours). Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include a rooftop terrace, free WiFi in public areas, and 13 meeting rooms.

Reviews from Trip Advisor

Trip Advisor aggregated rating

91.0% of guests recommend this hotel

Total of 761 reviews