The staff was exceptionally nice, friendly a d helpful except the photo shop. Concierge services and room cleaning were the best. Need to improve resort dining reservation experience, but overall it was great!
The staff we're amazing. Especially Abdullah, Miguel, Donna, Richard , Sam and Samuel - they went out of their way to make my birthday special. During this covid time great service and awesome staff are so important.
Beautiful bay cove on the beach with wonderful snorkeling. The food was very good. Room was great for the money spent.
This is not an all adult resort! it shares the ground with a family side; however, the staff allows kids coming from the family side to the adult side. If you book and pay for an all adult you don't expect to have kids in the swimming pool nor have kids screaming while you are dining, very misleading. Service was hit or miss, a very disappointing stay.
Bar staff was wonderful! Food was decent. Pools had allege. Beach unswimmable due to rough water.
Royalton St Lucia is a beautiful property. All of the staff is extremely friendly and welcoming. My only complaint would be our last day there, we noticed a ton of ants in the bedroom and living room of our suite.
I liked that there were plenty of options and plenty of helpful staff that made everything enjoyable
The property was nice but I have a random charge from them on my credit card statement and I never had a card on file at the hotel. The only time I gave them any card information was as a “way to id you” for the timeshare presentation which I didn’t attend and immediately told the I wasn’t attending. I’m still don’t know what the charge is as the hotel said they didn’t charge it.
The rooms, pool, property within itself was nice. The hot tub was barely warm. I was supposed to receive a room credit and every day I asked, know one delivered it and kept acting surprised upon my request and kept apologizing but still never received. The quality of the food was not great, and especially the steak houses was horribly, I could not cut or chew my steak. Some staff was Not knowledgeable of simple request of where abouts of pool towels. The water excursion crew were lovely. My room attendant never restocked the fridge of any of our rooms. Also if u want a good drink, this unlimited alcohol is not the place. Not interested in returning!
The rooms are excellent. The problem is getting the room that you picked. Both times at a Royalton they initially gave us the wrong room! Disappointing! Once this was straightened out the rest was exactly what we expected! Maids work very hard to make your stay wonderful!! Cleaning, stalking fridges, turn down service, extra towels, etc. All a la carte restaurants were very good! Give them a try, we did! No matter. Your likes or dislikes you can always get something else at another restaurant that you will like. Nightly shows very good. If y97 like your frozen drinks with a STRAW take with you!! They are going green and do not have many at all.... I wish I knew to take mine!!!
Property was maintained very well but that’s where it stops. Every restaurant had terrible food and the service was very slow. Drinks from the bar were either made incorrectly or with barely any alcohol. The first night there some overly intoxicated man tried getting into our room, which I called and asked for security to come up to assist. They never showed up! I definitely won’t be going to any Royalton property after this trip!
We stayed at the Hideaway (adults only) Royalton with Diamond Club and we had a swim-out room over the ocean. It was an absolutely gorgeous room and our butler was wonderful. However, we had a leak in our room on night one. A man came at midnight to try and see what was going on, left a bigger mess claiming tomorrow they'd have to cut open the ceiling, "but you don't mind, do you?" We had to make it very clear the following day, that we needed to switch rooms. The woman we worked with to do so, was less than pleasant and understanding. The only thing they offered us as compensation was a 25 minute massage if and only if we signed our rights away to review the hotel. It seemed incredibly sketchy so we clearly did not do that. The main pool also had a sewage smell the first day and it was difficult to stay in it. Although the smell got tremendously better as the days went on, you still got a whiff of it randomly. Pools also weren't full 4 out of the 5 days, which was a bummer since it did not give the infinity pool illusion. The food was absolutely delicious. It was rare to find an eager/conscientious waiter or waitress but when we did, it made the dinning experience that much better. Overall, we were disappointed in Royalton's customer service but we know there is room for improvement.
Food was great, drinks were awesome! Only big complaint was the beach had a lot of seaweed.
Loved my stay .... it was wonderful. Going back in the fall. Food , drink , staff and vibe team excellent!
The food was simply terrible, made me sick after day 3. The bars are ridiculously under-staffed and under-trained, and if you don't tip them good luck getting a drink on time
It was a good experience, clean and comfortable... at the hideaway it’s all couples and EVRYONE is friendly. The only bad thing about Saint Lucia is everyone on the beach (locals) or when you go outside of the resort tries to hustle you.
Staff fully eager to meet your needs!! I will say that elevator in building 2 needs some SERIOUS work!! Also the bedroom doors could close quieter! Slamming doors in the wee hours of the morning is not very nice! But other than that it was wonderful!
Located in Cap Estate, Hideaway at Royalton Saint Lucia - Adults Only - All Inclusive is within a few miles (5 km) of popular sights such as Reduit Beach and Rodney Bay Marina. This 166-room, 4.5-star property welcomes business and leisure travelers with 3 outdoor pools, a full-service spa, and 8 restaurants.
There are ample dining options with 8 onsite restaurants, including Gourmet Marche, which specializes in international cuisine. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café.
Hideaway at Royalton Saint Lucia - Adults Only - All Inclusive's 166 rooms are air-conditioned and provide balconies or patios, minibars, and coffee makers. Guests can expect free WiFi and 42-inch flat-screen TVs with satellite channels. Memory foam beds sport premium bedding and bathrooms offer jetted tubs, hair dryers, and free toiletries. Other amenities include ceiling fans, safes, and ironing boards.
Guests of Hideaway at Royalton Saint Lucia - Adults Only - All Inclusive have access to a full-service spa, 3 outdoor pools, and a nightclub. Free parking is included with your stay. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, luggage storage, and concierge services. Other amenities at this adults-only property include a health club, a sauna, and an outdoor tennis court.
The staff was exceptionally nice, friendly a d helpful except the photo shop. Concierge services and room cleaning were the best. Need to improve resort dining reservation experience, but overall it was great!
The staff we're amazing. Especially Abdullah, Miguel, Donna, Richard , Sam and Samuel - they went out of their way to make my birthday special. During this covid time great service and awesome staff are so important.
Dear Valued Guest, Thank you for taking time to share feedback regarding your recent stay! We absolutely love that your stay was extraordinary and wish to serve you again the near future. Regards
Beautiful bay cove on the beach with wonderful snorkeling. The food was very good. Room was great for the money spent.
Dear Valued Guest, Thank you for choosing Hideaway at Royalton Saint Lucia for your recent vacation and taking the time to share your experience with us. We appreciate your comments highlighting our modern rooms, beautiful cove and delicious food. It was certainly a pleasure hosting you and we look forward to your return. Regards, Rudy Richardson General Manager
This is not an all adult resort! it shares the ground with a family side; however, the staff allows kids coming from the family side to the adult side. If you book and pay for an all adult you don't expect to have kids in the swimming pool nor have kids screaming while you are dining, very misleading. Service was hit or miss, a very disappointing stay.
Dear Valued Guest, Thank you for sharing your review on your recent stay.Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We are extremely concerned to note your dissatisfaction in the area mentioned and understand how this may have resulted in your vacation being less than what you anticipated. It is important to highlight that Hideaway is advertised as an adult oasis at Royalton Saint Lucia. This therefore translates into full access to Royalton amenities and exclusive access to the Hideaway. Your concerns will be shared with the relevant Managers for review. Regards
Dear Valued Guest, Thank you for staying with us and rating the experience 5 stars. We look forward to serving you in the near future. Regards
Bar staff was wonderful! Food was decent. Pools had allege. Beach unswimmable due to rough water.
Dear Valued Guest, Thank you for your review and your kind compliments regarding the level of service received by our hosts and cuisine. We are extremely concerned to note your dissatisfaction in the highlighted areas and understand how this may have resulted in your vacation being less than what you anticipated. It is important to note that our pools are cleaned and treated daily. Additionally, it is very likely for sea swells to occur as we are currently in the rainy season which runs from June to November. We trust that this experience does not taint your view of our brand and we invite you to rejoin us in the future. Regards
Royalton St Lucia is a beautiful property. All of the staff is extremely friendly and welcoming. My only complaint would be our last day there, we noticed a ton of ants in the bedroom and living room of our suite.
Dear Valued Guest, Thank you for choosing Hideaway at Royalton Saint Lucia for your recent vacation and taking the time to share your experience with us. We appreciate your kind compliments highlighting our beautiful resort and friendly staff. Your comments about the ants have been noted and shared with the relevant managers for further review. We are humbled to have hosted you and sincerely hope you will grant us another opportunity of serving you to an experience which will surpass your last. Regards.
I liked that there were plenty of options and plenty of helpful staff that made everything enjoyable
Dear Valued Guest, Thank you for your review and for staying with us at our Hideaway at Royalton Saint Lucia. We are pleased that our resort and staff were instrumental in ensuring your vacation was amazing. Looking forward to serving you in the near future.Regards
The property was nice but I have a random charge from them on my credit card statement and I never had a card on file at the hotel. The only time I gave them any card information was as a “way to id you” for the timeshare presentation which I didn’t attend and immediately told the I wasn’t attending. I’m still don’t know what the charge is as the hotel said they didn’t charge it.
The rooms, pool, property within itself was nice. The hot tub was barely warm. I was supposed to receive a room credit and every day I asked, know one delivered it and kept acting surprised upon my request and kept apologizing but still never received. The quality of the food was not great, and especially the steak houses was horribly, I could not cut or chew my steak. Some staff was Not knowledgeable of simple request of where abouts of pool towels. The water excursion crew were lovely. My room attendant never restocked the fridge of any of our rooms. Also if u want a good drink, this unlimited alcohol is not the place. Not interested in returning!
Dear Valued Guest, Thank you for leaving us this review. We are saddened that you did not have a perfect experience with us. Please accept our apologies for the shortfalls. This feedback will be shared with the various teams as we look to remedying the highlighted concerns. We hope that you may reconsider your decision and visit us in the near future. Warmest Regards Rudy Richardson General Manager
Dear Valued Guest, Thank you for rating your experience with us and we appreciate your review. We sincerely regret that we did not meet your dining expectations. In keeping with the Covid guidelines, our restaurants have reduced seating capacities to adhere to sanitization and social distancing measures. Your concerns have not been ignored and have been shared with the relevant teams.Thank you for your trust in our brand and we look forward in welcoming you with us.