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Recent guest reviews

Beautiful bay cove on the beach with wonderful snorkeling. The food was very good. Room was great for the money spent.

This is not an all adult resort! it shares the ground with a family side; however, the staff allows kids coming from the family side to the adult side. If you book and pay for an all adult you don't expect to have kids in the swimming pool nor have kids screaming while you are dining, very misleading. Service was hit or miss, a very disappointing stay.

Bar staff was wonderful! Food was decent. Pools had allege. Beach unswimmable due to rough water.

Royalton St Lucia is a beautiful property. All of the staff is extremely friendly and welcoming. My only complaint would be our last day there, we noticed a ton of ants in the bedroom and living room of our suite.

I liked that there were plenty of options and plenty of helpful staff that made everything enjoyable

The property was nice but I have a random charge from them on my credit card statement and I never had a card on file at the hotel. The only time I gave them any card information was as a “way to id you” for the timeshare presentation which I didn’t attend and immediately told the I wasn’t attending. I’m still don’t know what the charge is as the hotel said they didn’t charge it.

The rooms, pool, property within itself was nice. The hot tub was barely warm. I was supposed to receive a room credit and every day I asked, know one delivered it and kept acting surprised upon my request and kept apologizing but still never received. The quality of the food was not great, and especially the steak houses was horribly, I could not cut or chew my steak. Some staff was Not knowledgeable of simple request of where abouts of pool towels. The water excursion crew were lovely. My room attendant never restocked the fridge of any of our rooms. Also if u want a good drink, this unlimited alcohol is not the place. Not interested in returning!

The rooms are excellent. The problem is getting the room that you picked. Both times at a Royalton they initially gave us the wrong room! Disappointing! Once this was straightened out the rest was exactly what we expected! Maids work very hard to make your stay wonderful!! Cleaning, stalking fridges, turn down service, extra towels, etc. All a la carte restaurants were very good! Give them a try, we did! No matter. Your likes or dislikes you can always get something else at another restaurant that you will like. Nightly shows very good. If y97 like your frozen drinks with a STRAW take with you!! They are going green and do not have many at all.... I wish I knew to take mine!!!

Property was maintained very well but that’s where it stops. Every restaurant had terrible food and the service was very slow. Drinks from the bar were either made incorrectly or with barely any alcohol. The first night there some overly intoxicated man tried getting into our room, which I called and asked for security to come up to assist. They never showed up! I definitely won’t be going to any Royalton property after this trip!

We stayed at the Hideaway (adults only) Royalton with Diamond Club and we had a swim-out room over the ocean. It was an absolutely gorgeous room and our butler was wonderful. However, we had a leak in our room on night one. A man came at midnight to try and see what was going on, left a bigger mess claiming tomorrow they'd have to cut open the ceiling, "but you don't mind, do you?" We had to make it very clear the following day, that we needed to switch rooms. The woman we worked with to do so, was less than pleasant and understanding. The only thing they offered us as compensation was a 25 minute massage if and only if we signed our rights away to review the hotel. It seemed incredibly sketchy so we clearly did not do that. The main pool also had a sewage smell the first day and it was difficult to stay in it. Although the smell got tremendously better as the days went on, you still got a whiff of it randomly. Pools also weren't full 4 out of the 5 days, which was a bummer since it did not give the infinity pool illusion. The food was absolutely delicious. It was rare to find an eager/conscientious waiter or waitress but when we did, it made the dinning experience that much better. Overall, we were disappointed in Royalton's customer service but we know there is room for improvement.

Food was great, drinks were awesome! Only big complaint was the beach had a lot of seaweed.

Loved my stay .... it was wonderful. Going back in the fall. Food , drink , staff and vibe team excellent!

The food was simply terrible, made me sick after day 3. The bars are ridiculously under-staffed and under-trained, and if you don't tip them good luck getting a drink on time

It was a good experience, clean and comfortable... at the hideaway it’s all couples and EVRYONE is friendly. The only bad thing about Saint Lucia is everyone on the beach (locals) or when you go outside of the resort tries to hustle you.

Staff fully eager to meet your needs!! I will say that elevator in building 2 needs some SERIOUS work!! Also the bedroom doors could close quieter! Slamming doors in the wee hours of the morning is not very nice! But other than that it was wonderful!

Concierge staff needs better training. Customer Service left a lot to be desired. Hideaway side is adult only, but tons of kids on resort ruin the romance of it all. Wouldn't go back despite how beautiful St Lucia as an island is....

Don't be swayed by the photos- this hotel, although built beautifully, has by far the worst food I've ever had at any resort. Sub par to say the least. EVERY piece of bread you'll ever get in any restaurant will be stale, chips included. frozen french fries, frozen everything. It was also just overall the weirdest experience ever. My husband and I just wanted to be left alone!! The amount of vendors on the beach was APPALLING. As in, one vendor leaves you, another bothers you. ALL. DAY. Your best bet is to stay at the pool, if anything. Then, don't go back to your room, because the housekeeping will incessantly bother you too. Tell them no? No way? They barge in anyways (while you are in bed) and demand to "count the towels". Weirdest place EVER. This was at 5PM, after a long day in the sun, just looking for privacy. Or, your power in your room will go out, right as you come from the beach, or, they'll be hammering on the roof for hours of your day... I could go on and on. My husband and I travel a lot, and are pretty forgiving for a lot of things... this was out of hand. For the experience we had, we could have gone to a super saver all inclusive and felt better.

Gros Islet Cap Estate Gros Islet

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Spa

Hideaway at Royalton Saint Lucia - Adults Only - All Inclusive places you within 3 miles (5 km) of popular attractions like Reduit Beach and Rodney Bay Marina. This 166-room, 4.5-star property welcomes business and leisure travelers with 3 outdoor pools, a full-service spa, and 8 restaurants.


Dining

There are ample dining options with 8 onsite restaurants, including Gourmet Marche, which specializes in international cuisine. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café.


Rooms

Hideaway at Royalton Saint Lucia - Adults Only - All Inclusive's 166 rooms are air-conditioned and provide balconies or patios, minibars, and coffee makers. Guests can expect free WiFi and 42-inch flat-screen TVs with satellite channels. Memory foam beds sport premium bedding and bathrooms offer jetted tubs, hair dryers, and free toiletries. Other amenities include free bottled water, ceiling fans, and safes.


Property features

Guests of Hideaway at Royalton Saint Lucia - Adults Only - All Inclusive have access to a full-service spa, 3 outdoor pools, and a nightclub. Free parking is included with your stay. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, luggage storage, and concierge services. Other amenities at this all-inclusive property include a health club, a sauna, and an outdoor tennis court.

Room options

Executive Suite, 1 King Bed with Sofa bed, Ocean View

1 King Bed and 1 Double Sofa Bed | Sleeps 3

Standard Suite, 2 Queen Beds, Garden View

2 Queen Beds | Sleeps 4

Standard Suite, 1 King Bed, Ocean View

1 King Bed | Sleeps 4

Superior Room, 1 King Bed with Sofa bed, Ocean View

1 King Bed and 1 Double Sofa Bed | Sleeps 3

Guest reviews for Hideaway at Royalton Saint Lucia - Adults Only - All Inclusive

Everyone (16) Couples (8) Family (2)
4
Partner Couples

Beautiful bay cove on the beach with wonderful snorkeling. The food was very good. Room was great for the money spent.

By on Feb 9, 2020

Review comment responded on Feb 10, 2020

Dear Valued Guest, Thank you for choosing Hideaway at Royalton Saint Lucia for your recent vacation and taking the time to share your experience with us. We appreciate your comments highlighting our modern rooms, beautiful cove and delicious food. It was certainly a pleasure hosting you and we look forward to your return. Regards, Rudy Richardson General Manager

3
Partner Couples

This is not an all adult resort! it shares the ground with a family side; however, the staff allows kids coming from the family side to the adult side. If you book and pay for an all adult you don't expect to have kids in the swimming pool nor have kids screaming while you are dining, very misleading. Service was hit or miss, a very disappointing stay.

By on Jan 12, 2020

Review comment responded on Jan 13, 2020

Dear Valued Guest, Thank you for sharing your review on your recent stay.Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We are extremely concerned to note your dissatisfaction in the area mentioned and understand how this may have resulted in your vacation being less than what you anticipated. It is important to highlight that Hideaway is advertised as an adult oasis at Royalton Saint Lucia. This therefore translates into full access to Royalton amenities and exclusive access to the Hideaway. Your concerns will be shared with the relevant Managers for review. Regards

5
Everyone

By on Nov 13, 2019

Review comment responded on Nov 14, 2019

Dear Valued Guest, Thank you for staying with us and rating the experience 5 stars. We look forward to serving you in the near future. Regards

3
Partner Couples

Bar staff was wonderful! Food was decent. Pools had allege. Beach unswimmable due to rough water.

By on Nov 3, 2019

Review comment responded on Nov 5, 2019

Dear Valued Guest, Thank you for your review and your kind compliments regarding the level of service received by our hosts and cuisine. We are extremely concerned to note your dissatisfaction in the highlighted areas and understand how this may have resulted in your vacation being less than what you anticipated. It is important to note that our pools are cleaned and treated daily. Additionally, it is very likely for sea swells to occur as we are currently in the rainy season which runs from June to November. We trust that this experience does not taint your view of our brand and we invite you to rejoin us in the future. Regards

3
Partner Couples Friends Family

Royalton St Lucia is a beautiful property. All of the staff is extremely friendly and welcoming. My only complaint would be our last day there, we noticed a ton of ants in the bedroom and living room of our suite.

By on Aug 6, 2019

Review comment responded on Aug 7, 2019

Dear Valued Guest, Thank you for choosing Hideaway at Royalton Saint Lucia for your recent vacation and taking the time to share your experience with us. We appreciate your kind compliments highlighting our beautiful resort and friendly staff. Your comments about the ants have been noted and shared with the relevant managers for further review. We are humbled to have hosted you and sincerely hope you will grant us another opportunity of serving you to an experience which will surpass your last. Regards.

5
Partner Couples

I liked that there were plenty of options and plenty of helpful staff that made everything enjoyable

By on Aug 3, 2019

Review comment responded on Aug 5, 2019

Dear Valued Guest, Thank you for your review and for staying with us at our Hideaway at Royalton Saint Lucia. We are pleased that our resort and staff were instrumental in ensuring your vacation was amazing. Looking forward to serving you in the near future.Regards

1
Friends

The property was nice but I have a random charge from them on my credit card statement and I never had a card on file at the hotel. The only time I gave them any card information was as a “way to id you” for the timeshare presentation which I didn’t attend and immediately told the I wasn’t attending. I’m still don’t know what the charge is as the hotel said they didn’t charge it.

By on Jul 8, 2019

3
Family Friends

The rooms, pool, property within itself was nice. The hot tub was barely warm. I was supposed to receive a room credit and every day I asked, know one delivered it and kept acting surprised upon my request and kept apologizing but still never received. The quality of the food was not great, and especially the steak houses was horribly, I could not cut or chew my steak. Some staff was Not knowledgeable of simple request of where abouts of pool towels. The water excursion crew were lovely. My room attendant never restocked the fridge of any of our rooms. Also if u want a good drink, this unlimited alcohol is not the place. Not interested in returning!

By on Jun 30, 2019

Review comment responded on Jul 1, 2019

Dear Valued Guest, Thank you for leaving us this review. We are saddened that you did not have a perfect experience with us. Please accept our apologies for the shortfalls. This feedback will be shared with the various teams as we look to remedying the highlighted concerns. We hope that you may reconsider your decision and visit us in the near future. Warmest Regards Rudy Richardson General Manager

4
Partner Couples

The rooms are excellent. The problem is getting the room that you picked. Both times at a Royalton they initially gave us the wrong room! Disappointing! Once this was straightened out the rest was exactly what we expected! Maids work very hard to make your stay wonderful!! Cleaning, stalking fridges, turn down service, extra towels, etc. All a la carte restaurants were very good! Give them a try, we did! No matter. Your likes or dislikes you can always get something else at another restaurant that you will like. Nightly shows very good. If y97 like your frozen drinks with a STRAW take with you!! They are going green and do not have many at all.... I wish I knew to take mine!!!

By on May 13, 2019

Review comment responded on May 14, 2019

Dear Valued Guest, Thank you for choosing Hideaway at Royalton Saint Lucia for your your recent vacation and taking the time to share your experience with us. We appreciate your comments highlighting our excellent rooms, selection of restaurants, efficient housekeeping service and entertainment activities. Please accept our sincerest apology for the inconvenience you encountered upon arrival; this is certainly not the typical guest experience and your comments were noted and shared with the relevant managers for further review. It was certainly a pleasure hosting you and we look forward to your return. Regards, Rudy Richardson General Manager

1
Partner Couples

Property was maintained very well but that’s where it stops. Every restaurant had terrible food and the service was very slow. Drinks from the bar were either made incorrectly or with barely any alcohol. The first night there some overly intoxicated man tried getting into our room, which I called and asked for security to come up to assist. They never showed up! I definitely won’t be going to any Royalton property after this trip!

By , from Boston, MA on Apr 28, 2019

Review comment responded on May 4, 2019

Dear Jules, Thank you for choosing our resort for your recent vacation and taking the time to share your experience with us. Our team appreciates your feedback as this information will allow us to identify areas of opportunities and implement the necessary measures in an effort to enhance the quality of our services. Please accept our sincerest apology for the inconsistent services you received during your stay, this is certainly not the typical circumstance and we would like to learn more about your experience. Kindly reach out to our Post Travel Specialist with the relevant details. Regards, Rudy Richardson General Manager Hideaway at Royalton Saint Lucia

Hideaway at Royalton Saint Lucia - Adults Only - All Inclusive

Gros Islet, Cap Estate, Gros Islet LC01101
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