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Hideaway at Royalton Saint Lucia - Adults Only - All Inclusive

4.5 out of 5.0

Hideaway at Royalton Saint Lucia - Adults Only - All Inclusive

4.5 out of 5.0

Recent guest reviews

The rooms are excellent. The problem is getting the room that you picked. Both times at a Royalton they initially gave us the wrong room! Disappointing! Once this was straightened out the rest was exactly what we expected! Maids work very hard to make your stay wonderful!! Cleaning, stalking fridges, turn down service, extra towels, etc. All a la carte restaurants were very good! Give them a try, we did! No matter. Your likes or dislikes you can always get something else at another restaurant that you will like. Nightly shows very good. If y97 like your frozen drinks with a STRAW take with you!! They are going green and do not have many at all.... I wish I knew to take mine!!!

Property was maintained very well but that’s where it stops. Every restaurant had terrible food and the service was very slow. Drinks from the bar were either made incorrectly or with barely any alcohol. The first night there some overly intoxicated man tried getting into our room, which I called and asked for security to come up to assist. They never showed up! I definitely won’t be going to any Royalton property after this trip!

We stayed at the Hideaway (adults only) Royalton with Diamond Club and we had a swim-out room over the ocean. It was an absolutely gorgeous room and our butler was wonderful. However, we had a leak in our room on night one. A man came at midnight to try and see what was going on, left a bigger mess claiming tomorrow they'd have to cut open the ceiling, "but you don't mind, do you?" We had to make it very clear the following day, that we needed to switch rooms. The woman we worked with to do so, was less than pleasant and understanding. The only thing they offered us as compensation was a 25 minute massage if and only if we signed our rights away to review the hotel. It seemed incredibly sketchy so we clearly did not do that. The main pool also had a sewage smell the first day and it was difficult to stay in it. Although the smell got tremendously better as the days went on, you still got a whiff of it randomly. Pools also weren't full 4 out of the 5 days, which was a bummer since it did not give the infinity pool illusion. The food was absolutely delicious. It was rare to find an eager/conscientious waiter or waitress but when we did, it made the dinning experience that much better. Overall, we were disappointed in Royalton's customer service but we know there is room for improvement.

Food was great, drinks were awesome! Only big complaint was the beach had a lot of seaweed.

Loved my stay .... it was wonderful. Going back in the fall. Food , drink , staff and vibe team excellent!

The food was simply terrible, made me sick after day 3. The bars are ridiculously under-staffed and under-trained, and if you don't tip them good luck getting a drink on time

It was a good experience, clean and comfortable... at the hideaway it’s all couples and EVRYONE is friendly. The only bad thing about Saint Lucia is everyone on the beach (locals) or when you go outside of the resort tries to hustle you.

Staff fully eager to meet your needs!! I will say that elevator in building 2 needs some SERIOUS work!! Also the bedroom doors could close quieter! Slamming doors in the wee hours of the morning is not very nice! But other than that it was wonderful!

Concierge staff needs better training. Customer Service left a lot to be desired. Hideaway side is adult only, but tons of kids on resort ruin the romance of it all. Wouldn't go back despite how beautiful St Lucia as an island is....

Don't be swayed by the photos- this hotel, although built beautifully, has by far the worst food I've ever had at any resort. Sub par to say the least. EVERY piece of bread you'll ever get in any restaurant will be stale, chips included. frozen french fries, frozen everything. It was also just overall the weirdest experience ever. My husband and I just wanted to be left alone!! The amount of vendors on the beach was APPALLING. As in, one vendor leaves you, another bothers you. ALL. DAY. Your best bet is to stay at the pool, if anything. Then, don't go back to your room, because the housekeeping will incessantly bother you too. Tell them no? No way? They barge in anyways (while you are in bed) and demand to "count the towels". Weirdest place EVER. This was at 5PM, after a long day in the sun, just looking for privacy. Or, your power in your room will go out, right as you come from the beach, or, they'll be hammering on the roof for hours of your day... I could go on and on. My husband and I travel a lot, and are pretty forgiving for a lot of things... this was out of hand. For the experience we had, we could have gone to a super saver all inclusive and felt better.

We just stayed here for our honeymoon and we could not have picked a better resort on the Island. All of the staff was so nice and the food was very good. From previous reviews we were concerned with how long it took to get our food after we ordered it. So we timed it once and found that we were able to enjoy our meals after sitting down within 25 minutes and felt that was really reasonable. Our only downside was that the desserts in the lobby were too close to our room. Luckily they have a gym on the resort.

Had a wonderful trip. Hotel and staff were great!!

So nice to have everything you need when you want it. Beach and pools are fantastic. Staff very friendly. Only bad parts were too loud crappy techno music or bad karaoke and then last dinner there I got food poisoning and I was not alone. But the medical staff saved the day for my flight now. They were excellent.

Despite the fact that the Royalton Hide Away opened February 17th and construction and cosmetic trappings were still being done the property is absolutely beautiful. From the time we walked into the private reception/check-in area of the Hide Away until we left the service was impeccable. The staff from front desk, restaurants, beach or just walking around everyone was so friendly and accommodating. The Marche Buffet was fabulous. The food was delicious and well prepared. We ate in most of the specialty restaurants and the food was excellent as well. We really enjoyed the food at Dorado the restaurant for Hide Away guests. We plan to return to the Royalton Hide Away in St. Lucia next year.

Friendly staff, great room with a view, beach was beautiful. Few minor things they need to sort out for being a new resort and new staff, but great experience overall. The hotel capacity was not completely full so we got drinks and food right away, and sit anywhere on the beach.

It is a very nice hotel! Construction is still going on but it did not bother us. It bothered some people. The staff is great and very friendly. Service was hit or miss. The food was ok. But to be expected from an all inclusive.

Gros Islet Cap Estate Gros Islet

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free valet and self parking
  • Onsite dining
  • Spa

Hideaway at Royalton Saint Lucia - Adults Only - All Inclusive places you within 3 miles (5 km) of popular attractions like Pigeon Island National Park and Rodney Bay Marina. This 104-room, 4.5-star property has 3 outdoor pools along with a full-service spa and 8 restaurants.


Dining

There are ample dining options with 8 onsite restaurants, including Gourmet Marche, which specializes in international cuisine. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café.


Rooms

Guests can expect to find free WiFi and 42-inch a flat-screen TV with satellite channels. Memory foam beds sport premium bedding and the bathroom offers a jetted tub, a hair dryer, and free toiletries. Other standard amenities include a balcony or patio, a sofa bed, and a minibar.


Property features

Guests of Hideaway at Royalton Saint Lucia - Adults Only - All Inclusive have access to a full-service spa, 3 outdoor pools, and a nightclub. Free valet parking is available if you drive. The 24-hour front desk has multilingual staff ready to assist with concierge services, dry cleaning/laundry, and luggage storage. Other amenities at this all-inclusive property include a 24-hour health club, a sauna, and an outdoor tennis court.

Room options

Luxury Junior Suite Ocean View Diamond Club

King 1 | Queen 2 | Sleeps 4

Luxury Presidential One Bedroom Ocean View Diamond Club

King 1 | Sleeps 3

Luxury Penthouse One Bedroom Suite Ocean View Terrace Jacuzzi Diamond Club

King 1 | Sleeps 3

Luxury Junior Suite Diamond Club

King 1 | Queen 2 | Sleeps 4

Guest reviews for Hideaway at Royalton Saint Lucia - Adults Only - All Inclusive

Everyone (15) Couples (3)
4
Partner Couples

The rooms are excellent. The problem is getting the room that you picked. Both times at a Royalton they initially gave us the wrong room! Disappointing! Once this was straightened out the rest was exactly what we expected! Maids work very hard to make your stay wonderful!! Cleaning, stalking fridges, turn down service, extra towels, etc. All a la carte restaurants were very good! Give them a try, we did! No matter. Your likes or dislikes you can always get something else at another restaurant that you will like. Nightly shows very good. If y97 like your frozen drinks with a STRAW take with you!! They are going green and do not have many at all.... I wish I knew to take mine!!!

By on May 13, 2019

Review comment responded on May 14, 2019

Dear Valued Guest, Thank you for choosing Hideaway at Royalton Saint Lucia for your your recent vacation and taking the time to share your experience with us. We appreciate your comments highlighting our excellent rooms, selection of restaurants, efficient housekeeping service and entertainment activities. Please accept our sincerest apology for the inconvenience you encountered upon arrival; this is certainly not the typical guest experience and your comments were noted and shared with the relevant managers for further review. It was certainly a pleasure hosting you and we look forward to your return. Regards, Rudy Richardson General Manager

1
Partner Couples

Property was maintained very well but that’s where it stops. Every restaurant had terrible food and the service was very slow. Drinks from the bar were either made incorrectly or with barely any alcohol. The first night there some overly intoxicated man tried getting into our room, which I called and asked for security to come up to assist. They never showed up! I definitely won’t be going to any Royalton property after this trip!

By , from Boston, MA on Apr 28, 2019

Review comment responded on May 4, 2019

Dear Jules, Thank you for choosing our resort for your recent vacation and taking the time to share your experience with us. Our team appreciates your feedback as this information will allow us to identify areas of opportunities and implement the necessary measures in an effort to enhance the quality of our services. Please accept our sincerest apology for the inconsistent services you received during your stay, this is certainly not the typical circumstance and we would like to learn more about your experience. Kindly reach out to our Post Travel Specialist with the relevant details. Regards, Rudy Richardson General Manager Hideaway at Royalton Saint Lucia

2
Everyone

By on Mar 17, 2019

Review comment responded on Apr 4, 2019

Dear Valued Guest, Thank you for choosing our resort for your recent vacation and taking the time to share your experience with us. It saddens us that we were unable to exceed your expectations this trip; your comments were noted and shared with our management team for further review. It is our sincerest hope that you will grant us the opportunity of serving you to an experience which will surpass your last. Regards, Hideaway at Saint Lucia Management Team

4
Everyone

By on Jan 22, 2019

Review comment responded on Jan 25, 2019

Dear Valued Guest, Thank you for choosing Hideaway at Royalton Saint Lucia for your recent vacation and taking the time to share your experience with us. It was certainly a pleasure hosting you and we look forward to your return. Regards, Hideaway at Royalton Saint Lucia Management Team

3

beautiful resort with lots of room for improvement

Everyone

We stayed at the Hideaway (adults only) Royalton with Diamond Club and we had a swim-out room over the ocean. It was an absolutely gorgeous room and our butler was wonderful. However, we had a leak in our room on night one. A man came at midnight to try and see what was going on, left a bigger mess claiming tomorrow they'd have to cut open the ceiling, "but you don't mind, do you?" We had to make it very clear the following day, that we needed to switch rooms. The woman we worked with to do so, was less than pleasant and understanding. The only thing they offered us as compensation was a 25 minute massage if and only if we signed our rights away to review the hotel. It seemed incredibly sketchy so we clearly did not do that. The main pool also had a sewage smell the first day and it was difficult to stay in it. Although the smell got tremendously better as the days went on, you still got a whiff of it randomly. Pools also weren't full 4 out of the 5 days, which was a bummer since it did not give the infinity pool illusion. The food was absolutely delicious. It was rare to find an eager/conscientious waiter or waitress but when we did, it made the dinning experience that much better. Overall, we were disappointed in Royalton's customer service but we know there is room for improvement.

By , from New York on Aug 26, 2018

Review comment responded on Sep 19, 2018

Dear Samantha, Thank you for visiting Hideaway at Royalton Saint Lucia Resort & Spa. We sincerely regret the inconveniences you experienced, as well as your disappointment in the customer service at the resort. As it relates to your feedback on the pools, our Maintenance Team has since addressed the matter. We sincerely appreciate your feedback and will use it as a means to improve moving forward.

4
Everyone

Food was great, drinks were awesome! Only big complaint was the beach had a lot of seaweed.

By on Aug 16, 2018

Review comment responded on Dec 28, 2018

Dear Guest, Thank you for visiting Hideaway at Royalton Saint Lucia. We're happy you found the food and drinks great but sincerely regret your disappointment with the beach. Since your visit, we've taken measures to reduce the seaweed build up at the beach and hopefully we have it permanently under control. Thank you for sharing your feedback with us.

5

very nice!!!!!

Everyone

Loved my stay .... it was wonderful. Going back in the fall. Food , drink , staff and vibe team excellent!

By on May 15, 2018

Review comment responded on Jun 6, 2018

Thank you for visiting Hideaway at Royalton Saint Lucia and taking time to share your feedback with us. We're happy you had an amazing time here and we hope you visit to make more memories soon!

1

horrible food, bar tenders are rude af

Everyone

The food was simply terrible, made me sick after day 3. The bars are ridiculously under-staffed and under-trained, and if you don't tip them good luck getting a drink on time

By on Feb 26, 2018

Review comment responded on Apr 19, 2018

Dear Guest, Thank you for choosing our resort as your home away from home. We sincerely regret we did not meet or exceed your expectations. Your experience has been noted and we shall ensure our Management Team and Hosts work collectively to ensure this is remedied immediately. We do hope you visit again and we're given a second chance to impress you.

5

clean resort and right on the beach

Everyone

It was a good experience, clean and comfortable... at the hideaway it’s all couples and EVRYONE is friendly. The only bad thing about Saint Lucia is everyone on the beach (locals) or when you go outside of the resort tries to hustle you.

By , from New York on Dec 5, 2017

Review comment responded on Dec 11, 2017

Dear Mohammed, Thank you for visiting Hideaway at Royalton Saint Lucia. We're beyond happy you had such an amazing experience at our resort, but sincerely regret any less than perfect encounters you may have had off property. We appreciate your feedback and look forward to welcoming you again.

4

nice hotel and fantastic staff!

Everyone

Staff fully eager to meet your needs!! I will say that elevator in building 2 needs some SERIOUS work!! Also the bedroom doors could close quieter! Slamming doors in the wee hours of the morning is not very nice! But other than that it was wonderful!

By , from biloxi, ms on Sep 9, 2017

Review comment responded on Oct 10, 2017

We appreciate this feedback Angela and have noted your concerns. We love hearing about your experience and look forward to welcoming you again at the Royalton.

Hideaway at Royalton Saint Lucia - Adults Only - All Inclusive

Gros Islet, Cap Estate, Gros Islet LC01101