Novotel Lugano Paradiso4.0 out of 5.0
Recent guest reviews
Very nice Hotel that must be brand new as you get the feeling everything is new and you are the first guest to use it. Very friendly and helpful staff. Rooms are very nice and really top. Breakfast also very good and can be highly recommended. Location close to lake and a short walk to reach downtown Lugano. Also easy to reach from train station or by car. Will for sure stay here again when going to Lugano.
Nice hotel - great rooms - buffet breakfast was very nice 👍 staff very friendly - hotel was very big Would recommended this hotel good for couple of nights while moving from place to place - local restaurants good
The receptionists and restaurant staff are very friendly and professional. However the management must be changed. I have stayed there numerous times in anticipation of some sort of change, but have been very disappointed. They never honor Accor Fidelity members benefits and push the guests out the door even before noon. Never a late check out, never an upgrade. Not even for a Platinum member while the hotel is noticibly empty. A housekeeper entered my room on the day of check out without knocking while I was in the shower at 11:30 AM even with the DO NOT DISTURB on the door. I will not stay there any more. There are much better hotels in Lugano for the price.
We had 2 of our grandchildren with us (5 & 11) and found the Hotel to be very child friendly, and even the standard room was just about OK with 2 kids. A bit cool for the pool in October, but the dinner was fine and the breakfasts very good, with a lot of choice. The Müsli left a little to be desired and making your own is obviously the better way to go at the moment. The garage fees I found very expensive especially as the spaces are not easy to access, but you have no choice if you have a car, as there is absolutely no street parking. One of the better Novotel's IMHO in spite of my comments - and very recommendable to people travelling with children.
The entire stay at the hotel was as expected. most of the services provided were as contracted. The rooms were clean and Breakfast Buffet was great. However on the checkout an unusual situation occurred by the Reception Manager: It is customary in Switzerland for Hotel Guests to store their luggage in the hotel after checkout till the end of day. This enable guests to spend the last day touring around without worrying or towing their luggage around. This practice is performed by 3,4 as well as 5 stars hotels in Switzerland. it is rather a known "Customary rule". However on Checkout, the Reception Manager refused to carry out this rule and insisted I collect my luggage before 12:00 O'Clock . this made me shift my plans to leave Lugano earlier and hence completely scrambled my schedule for the last day as well as made me lose my train seats reservation at 15:43. The excuse was they had : A batch of 50+ Guests showing up this afternoon and they will fill their storage room. Add to this is when I emailed my feed-back, I got the answer "this happens from time to time" from the General Manager ! I was expecting the receptionists and Management of the 4 stars hotel to be more Customer-Oriented as to understand their customer's requirements and act upon them. And to be flexible enough to come up with solutions for their paying-customers. not to expect the customer to be flexible and adapt to their situations. I was Also expecting them to respect the known rules of the hospitality business in Switzerland. if you intend to visit this hotel, make sure this doesn't happen to you and your family.
The best summer Novotel hotel from my experience. The swimming pool and area around are just perfect. Breakfast was also at the highest standards. At the same time, we were disappointed with the fact, that reception refused to keep our baggage for a couple of hours in the storage room after check-out, which is a very normal practice in all hotels. Ladies from the desk referred to overbooking and lack of space in the storage room.
We only stayed for one night and did not eat in the hotel. The staff on the reception desk were very helpful. Breakfast was good and the staff attentive. I prefer to be given a pot of coffee rather than to have to chase up a second cup.
These hotels are so standarts you never disapointed with this hotel. You have what you think Breakfast was good room was spacious ,good decorated and very clean It was a little bit far from city center
Quality of standard room was excellent, bathroom and amenities were good. Location was perfect due to proximity to promenade area with all cafes and restaurants. Cafe in the lobby serviced excellent food. Breakfast was very very good - excellent. Staff was friendly. For runners - run from hotel to boat station where small park is located - equals 5 km in total. I was disappointed with one thing, but that concerns Accor loyalty program and isn't relevant to all readers.
We ended up travelling to Paradiso totally last minute, seeking some sunshine and a pool vacation. We didnt know what to expect of this hotel. We were positively surprised at the friendliness, cleanliness and welcoming feeling at the hotel. The staff were super friendly. Even the manager cared about the well being of her customers, which made us feel understood, appreciated and welcome. The fact the kids dont pay for the stay makes it even more fitting for families. The lobby has a huge touch screen on which our kid played "Angry Birds" quite a lot to say the least. There is an outside XBox and a small/tiny baby toy area in the lobby. The rooms are clean and the bathrooms fitted with modern showers. The pool is nice and totally sufficient for the type of hotel and its guests. Only the Food service is a little slow at times (under manned). But the food itself is good for the price. The location is awesome and very close to the lake. The tourist sightseeing train ride is literally adjacent to the hotel. With the tourism card which you receive upon arrival you are able to take public transport for free as well. Only the parking is a bit expensive.. but still good for the region. Overall we are happy with the decision of choosing this destination and look forward to return again soon.
- Free buffet breakfast
- Free WiFi in rooms and public areas
- Onsite dining
- Fitness center
Novotel Lugano Paradiso places you within a leisurely stroll of Museum of Modern Art and Giancarlo and Danna Olgiati Collection. This 96-room, 4-star hotel welcomes guests with free breakfast, free in-room WiFi, and a fitness center. MASILugano Museum of Art of Italian Switzerland and LAC Lugano Arte e Cultura are a short walk away.
Free buffet breakfast is included with your stay and awaits you each morning from 7 AM to 10 AM. Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Savor a meal from the comfort of your room with room service.
All 96 soundproofed accommodations feature sitting areas. Guests can expect free WiFi and 32-inch LCD TVs with cable channels. Beds are dressed in premium bedding and pillow menus, and bathrooms offer hair dryers and free toiletries. Coffee makers, free bottled water, and laptop-compatible safes are other standard amenities.
At Novotel Lugano Paradiso, guests have access to a fitness center, free WiFi in public areas, and conference space. Self parking is available for CHF 20 per night. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, tours or tickets, and luggage storage. Additional amenities include a seasonal outdoor pool, a computer station, and free newspapers.
Reviews from Trip Advisor
78% of guests recommend this hotelTotal of 606 reviews