Best Western Abbots Barton Hotel

Not a great hotel arrived Friday night booked online couple of days before paid with my visa debit card lost my card next day , when I checked in they wanted to see my card which I didn’t have they wanted to see i.d which I didn’t have travelled there on the train had I’d known I would have bought my driving licence . The room had no air conditioning and couldn’t open the windows so it was like a Furness so hot felt I couldn’t breath . Next morning no hot water so couldn’t shower . Did complain but all I got was a fan for the room and a apology. Next night had the fan made no difference. I would say avoid this hotel at all costs

The hotel was in a good location. The staff were friendly and the room was bright, airy, spacious and clean. The price we paid for the room was good. However, we choose to add breakfast and while the food was plentiful and well cooked I felt that it was over priced. We have had equally good breakfast at a more realistic price in lots of hotels. Canterbury has lots of cafes within a short walk of this hotel and if we stayed again I would look at getting breakfast in one of them

Lovely old hotel with the extensions decorated in the same old fashioned style. Love it. Small but pleasant garden. Ample off street parking in quiet location. Haven't been into town yet but it is supposed to be a short walk. Large comfortable room and bathroom. There could be more tea/coffee available. We ended up using our own supplies. Complimentary fruit at reception. Nice area for sitting and another for using the desk area if required. Great towels, water pressure & places to put things in the bathroom. Did not use the bar or restaurant facilities. Haven't had the breakfast yet but if it's bad I'll come back to comment. Can't imagine any issues. So pleased with this hotel (& other Best Western hotels) that we are going to join the rewards club

Stayed here one night to attend a party outside Canterbury. Friendly staff, helpful and the room was decent for the money. The best thing was quiet a/c on a sticky night. The shower was powerful and so it very much did what it said on the tin. Good location too as quiet but not too far from the centre.

I arrived late on a Wednesday night for a business stay. The choice of hotels was limited and this one was booked on my behalf. I stayed on the 3rd floor maybe room 324 or similar. Welcome was pleasant and I was asked to pay for the stay upon arrival which I found a bit off. The price charged is excessive for what you get and didn’t include breakfast. Breakfast was £12 I think if pre booked - I thought that this was expensive even for the best all you can eat breakfast so chose not to stay for breakfast. I wasn’t inclined to eat on arrival although that was my plan. The menu didn’t look good value nor tempting. Upon arrival in my room it was nicely made up but smelt stale. I opened the velux windows to air the room. The decor of the room was awful and dated. Perhaps the most off putting thing about the hotel. There is no air conditioning but a random box on the wall. The town centre was down the road so I headed out to eat. When I came back I asked for another room but was told that they’re all pretty much the same in keeping with the hotel. The corridors are dated and dark with dusty silk flowers dotted about! When I got to my room I discovered that the curtains didn’t cover the window and noticed the dust on the windows. The room was otherwise clean. I could hear creaking from the other guests in the next room and talking - but not loud talking. I guess the other guests were pretty quiet but if they were rowdy I can imagine this waking you up in the night. Had the price of the room been about 1/3 cheaper I wouldn’t be quite so disappointed (even though I wasn’t paying for the room personally) but I think it is over priced for what you get. Would I stay here again - probably but only if there was nowhere else to stay!

A 3 night stay with meals a party of around 20 No complaints i think a fair price for the accommodation everyone seemed happy. Food was good, Very small plates for the buffet breakfast ?? Found it a bit odd, but i guess it cuts down on waste. Good location for the town 10 minute walk. Parking is ok, has a lift, found all the staff friendly and helpful What more do you need

We spent the weekend here as part of a coach trip. Beautiful house, lovely room but glad I wasn’t the coach driver a bit tight to get through the gates. Would be no problem in a car. Superb location for walking into town

The location of this property is ideally located to tour Canterbury. Close to town, but offers a serene night's sleep. The staff was friendly and helpful. Our room exactly matched the room shown online. Highly recommend!

One night stay .. AA3 star hotel Good size family room with 4 single beds, comfortable beds, lovely bed linen, nice thick pillows, good size en-suite with big fluffy towels & toiletries. Tea & coffee in room. Good breakfast value for money. Only negative hotel bar unmanned in afternoon, had to ask at reception for service, & completely understaffed in evening, one member of staff for 80 guests! Long wait for a drink.