Sunset Resorts Canmore and Spa

Our unit came with a bedroom that has no windows. So much for the 'mountain view' for which we paid extra. Due to the lack of ventilation, the room got very warm. It was too hot to sleep in even without blankets. This wouldn't be such an issue if you could turn on the aircon, but management have deemed it too cold outside at night to activate it. Their suggestion to deal with this issue? Open a window. Genius. On top of this, you get a chorus of toilet, tap and fan noise from the neighbouring units to help you get to sleep.

This property has been semi-converted into permanent housing, and was a little sketchy from the outside, but we found the rooms large, clean, and comfortable. There was no A/C, but we had a fan to draw in cool air from the window. The pool was really nice, although it is in the property next door. The waters slide was a blast - and I am 62!! Jacuzzi also was very large with an outdoor section as well. Location is away from downtown Canmore, but within easy walking distance. 20 minutes to Banff, about 50 to Lake Louise. We were very pleased - found a lot of local awesome hikes by talking to the locals, but also did the big ones at Lake Louise and Moraine Lake. Other than checking in, did not have any interaction with the front desk. Canmore has plenty of shops, restaurants, and a couple large groceries. Can't wait to go back and ride the trail between Can more and Banff.

I always stay at Sunset now when I come to stay in the mountains from Calgary. This hotel is BY FAR the best value in the Bow Valley. Comfortable clean bed, large spacious kitchen, some of the furnishings could use an upgrade but for the price it’s a steal! I’ve stayed and most of the other hotels at one time or another to name a few: Basecamp- beautiful but rooms are he size of a coffin and the train next door will keep you up all night, Falcon Crest as very nice but the location sucks and the prices don’t compare, Windtower is cheaper but it’s basically hostel - at least they upgraded their sheets and comforters but nothing else has been updated for 20 years. I also pick this place because they have pet friendly rooms which are super hard to get in the summer. Can’t really vouch for the staff one way or the other. They have always been polite and my room has always been spotless. I read some of the other reviews saying the pull out couch was uncomfortable- lol- when has anyone in the history of the world said “oh this pull out was very comfortable”. Don’t judge this gem on the review of a pull out couch.

The front desk clerk, Ben, did nothing to resolve the music blaring through our walls and the 2nd day when asked to please help he was absolutely belligerent and hung up on me after yelling at me for bothering him last night and then tonight when he was off hours (although his number is listed for help in this situation). Hotel walls are made of paper and there is no front desk support. You literally have to call someone's cell phone to try and get the neighbor to stop blasting their TV at 1 am. After 1.5h of back and forth with the clerk I found that he isn't comfortable knocking on the door or calling him to ask to turn the volume down, and that it's not loud enough to call the police either so the best thing is for us to just not sleep and struggle through our wknd of hiking. It was like this all wknd. Absolutely horrible place with no management.

This place is equal to Motel 6 but with price of Marriott in downtown Chicago. First thing first there is no one on site after 9 pm! So if you have issue with loud neighbors, which we struggled for two nights in a row, no one is there to follow up. Check-in process was difficult. The lady was super looking forward to hold deposit rather than explaining the amenities of the hotel. Room is clean but poorly designed and everything is super old and bad shape. Beds and pillows are super uncomfortable. Walls are pretty thin and trust me you can hear every single noise!! It’s not actually a hotel. It’s bunch of rooms in a building that couple of them are belonging to this company ... super weird. I will never recommend this place to anyone specially with the price they are charging you

Location is excellent close to shops and pubs. We stayed in a3 bedroom apartment. The main bedroom was large with its own onsuite and great views of the mountains, the second room was also big with great views of the mountains, but the third room had no windows or wardrobe we called it the inside cabin. The living area was large and had a table set for 6 people, second bathroom and a washing machine and dryer. The kitchen had everything you need. There was a TV and it has air conditioning . You had to type a code in to enter everywhere.

Will start with the good. It seemed clean. There was a games room and a lounge area which I used with my kids. The bad: If you book any time before the summer prepare to roast! It was 23 degrees outside and when we got to our room the heat was blasting.......it was 28 degrees in the room. We tried to turn on the AC but it doesnt work until summer. Instead we were told to open our super small window and they would send a maintnence guy. Well, the maintenance guy brought a blow dryer to help......ok...... We told him what was happening, he came back with the cheapest fan for us to use. We went to the front desk. We were told to wait an hour to see if the fan helped. An hour later it was still the same temp in the room I went back and they said wait a few more hours and then let them know.......well by that time my baby had to go to bed. It was a terrible sleep because of this. Next the hotel says 2 queen beds. They are actually doubles. They will swear up and down they are queen, but they most definitely are not. To prove a point I measured them....They are doubles. The pool was nice but it is actaully in the Grand Rockies hotel. So if you want to enjoy your stay just book the grand rockies for the few extra bucks!

I really don't have anything terribly bad to say about this place. I also don't have anything great to say about this place. We stayed here as a mini-vacation, with a child playing in a local hockey tournament, and didn't really want to commute between Canmore and Calgary. The room we had was reasonably clean, but the bathroom setup with two vanity sinks meant there was very little room for putting your toiletries anywhere. There weren't many lamps in the room, so the room tended to be on the dark side for the most part. There was a good sized fridge though. Wifi was somewhat spotty at times. Garage parking wasn't the greatest. This is also a condo building, so many of the better parking spots were reserved for permanent residents in the complex, and there is no logic to which spots you can use as a hotel guest. The front desk clerk wasn't very clear on parking outside, as we had two vehicles, and only one garage spot was allocated to a suite. I wound up parking for a day in the Georgetown Inn lot, and thankful they didn't do anything to have my car towed. The thing that my kids loved was the indoor pool in the associated building across the way from our building. While we had to go outside to access the pool, the kids appreciated the high waterslide and hot tub. For basic accommodations, this place was fine.

Location is good . Not far from store, elevation Place, and short walk to main part of town. The resort was adequate for family of 4, although the bed in the spare room is just a full-not a queen. Fortunately my daughters didn't mind, but it would have been small for my spouse and I. Kitchen minimally stocked. Just 6 of everything, so you had to wash dishes all the time. It got very warm in the room when cooking and out of all the windows, only one small one opens in living room and one in bedroom. I can see where in the summer it could get very hot. Master bedroom has huge spa tub in the room that takes up tons of space in bedroom. We didn't use it- it took up a lot of space and made the bedroom barely big enough for a nice king size bed. Kind of dated and furniture kind of old for the price of the place. The pool and hot tubs were fine, but are in separate building. No change area in the pool areas, which would have been nice considering you have to walk outside to another building.