Concierge Jamie was not trustworthy and lied about tours and what was promised . Front desk at checkout fraudulently charged more than agreed fees and did NOT give receipt of services . An inquire of fraud will be investigated
Beautiful room and facility, pool was nice and closest resort to playa Norte. Our 4th stay at this resort, food quality was poor and service was slow.
The food was amazing! The wifi was ok, but a bit intermittent.
Everything was perfect
We loved just about everything. More night dining options (perhaps opening Sabor for dinner) would be great.
Customer service was amazing!
This was our 3rd time staying at Aluxes. It’s always fantastic.
The location is good, walking distance to Norte Beach and all the downtown shops and restaurants. Rooms were nice and clean and housekeeping did a fantastic job! The service in both restaurants was beyond great. The food was good but a little repetitive after a few days. Cons: The service on the beach is hit or miss. They do not seem as happy as the rest of the staff. The mixed drinks were terrible and we tried a lot of different ones! My husband felt they had a chemical taste but to me was like toilet water. The mixed drinks at the restaurants were fine so I'm thinking their ice is off. My suggestion is to only order beer on the beach. There is absolutely no entertainment or games. No volleyball, no ping pong, no evening shows, not even a deck of cards. It rained a lot and we got bored.
Love the place so much. Very friendly staff. Amazing hotel & beaches. Would love to come back.
Rooms are huge and great but was hoping for lobster options with my meals.
This was our 10th time to PA since 2013. Each time we have gone it's been great. They take excellent care of us each time and it's so nice to see the same staff each year. They are the main reason we keep coming back every year. Yes, the beach, pool, food and drinks are great. But the staff is what makes it so special. This is the perfect location for us to relax each year. Already looking forward to September when we go back.
Perfect location, wonderful staff, delicious food and great cocktails. From check in until we left the staff went above and beyond to make our stay perfect.
THE ROOMS ARE VERY LARGE AND LOVED THAT THERE WAS A JACUZZI TUB ON THE BALCONY. WE HAD A PARTIAL VIEW OF THE CITY AND OCEAN. EVERY STAFF MEMBER GREETED YOU WHEN EVER WALKING PASSED. THE FOOD WAS GREAT, I PERSONALLY RATHER A BUFFET FOR ALL INCLUSIVE. YOU CAN GO BACK TO WHAT YOU LIKE OFTEN. THE MAIN STREETS WERE ALL WALKABLE DISTANCES, INCLUDING THE FERRY. THIS WAS BY FAR THE BEST HOTEL STAY I'VE HAD IN A WHILE.
Best hotel I’ve ever stayed at. Jesus at the front seat was great! And very friendly! Rooms were gorgeous, clean, and the beach was perfect right in front of the hotel. This is prime location for isla mujeres just a couple steps away from most restaurants and shops, and walking distance from the ferry
Great location, great beach, very friendly and helpful staff. Loved the poolside music! We had breakfast included and it was very good. Would return in a heartbeat
Had a good experience. Staff were helpful, covid test available and quick results.
Privilege Aluxes Isla Mujeres Adults Only places you next to Norte Beach and within a 5-minute walk of other popular sights like Costa Occidental de Isla Mujeres National Park. This 124-room, 4.5-star resort welcomes business and leisure travelers with 2 outdoor pools, a full-service spa, and 3 restaurants.
Free buffet breakfast is served each morning from 7:00 AM to 11:00 AM. Have a drink at the bar or enjoy dining at one of 3 onsite restaurants, such as Satay, which specializes in Asian cuisine and serves dinner. Savor a meal from the comfort of your room with 24-hour room service.
All 124 rooms feature iPod docks, free minibar items, and coffee makers. 40-inch plasma TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries, and beds sport premium bedding. Laptop-compatible safes, phones, and ironing boards are also available.
Guests of Privilege Aluxes Isla Mujeres Adults Only have access to a full-service spa, 2 outdoor pools, and a fitness center. Airport transportation is made easy with an airport shuttle (available 24 hours) for MXN 1800 per person roundtrip. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, tours or tickets, and luggage storage. Other amenities at this adults-only resort include 3 spa tubs, free WiFi in public areas, and a meeting room.
Concierge Jamie was not trustworthy and lied about tours and what was promised . Front desk at checkout fraudulently charged more than agreed fees and did NOT give receipt of services . An inquire of fraud will be investigated
Beautiful room and facility, pool was nice and closest resort to playa Norte. Our 4th stay at this resort, food quality was poor and service was slow.
The food was amazing! The wifi was ok, but a bit intermittent.
Hi, thank you for the excellent rating!. We care about the satisfaction of our guests so we appreciate you letting us know what we can do to make your stay perfect. We'll make sure to communicate your feedback to our team. Best regards from paradise,
Everything was perfect
Hi, thank you for the excellent rating!. We're elated knowing you had such an incredible time at Privilege Aluxes Isla Mujeres. We look forward to seeing you again soon!!! Warm island wishes,
Hi, thank you for staying at Privilege Aluxes. We look forward to welcoming you back soon!!! Best wishes from paradise,
Hi! Thank you for staying at Privilege Aluxes. Hope to welcome you back soon!! Besh wishes from Paradise,
We loved just about everything. More night dining options (perhaps opening Sabor for dinner) would be great.
Hi, Thank you for taking the time to share your review with us. We're glad to hear you had such a great experience with us. We care about the satisfaction of our guests so we appreciate you letting us know what we can do to make your stay perfect. We'll make sure to communicate your feedback to our team. We're looking forward to sharing an even more pleasant experience with you soon. Thank you again and have a wonderful day! Warm regards,
Customer service was amazing!
Hi! Thank you for staying at Privilege Aluxes. Hope to see you back soon!!
This was our 3rd time staying at Aluxes. It’s always fantastic.
Hi, thanks for the great comment and appreciate you taking the time to share it. Have a great day!
The location is good, walking distance to Norte Beach and all the downtown shops and restaurants. Rooms were nice and clean and housekeeping did a fantastic job! The service in both restaurants was beyond great. The food was good but a little repetitive after a few days. Cons: The service on the beach is hit or miss. They do not seem as happy as the rest of the staff. The mixed drinks were terrible and we tried a lot of different ones! My husband felt they had a chemical taste but to me was like toilet water. The mixed drinks at the restaurants were fine so I'm thinking their ice is off. My suggestion is to only order beer on the beach. There is absolutely no entertainment or games. No volleyball, no ping pong, no evening shows, not even a deck of cards. It rained a lot and we got bored.
Hi! Thank you for taking the time to share your feedback. We're disappointed to hear that your experience was tarnished by your interactions with some members of our team. Please know that we are dedicated to providing only the most attentive and courteous service to each individual staying in our hotel so we'll be sure to discuss your concerns moving forward. We hope you'll give us another opportunity to host you in the future for a more positive experience. Warm regards,
Hi, thank you for taking the time to share your comments with us. We care deeply about the happiness and satisfaction of our guests so it's excellent you appreciated our prime location. We are surprised to hear your comments about the food, normally our guests are very happy with the variety and the quality. Anyway all comments are welcome because this helps us improve. So thank you so much for your review, and we really hope to see you very soon!!!