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Privilege Aluxes Isla Mujeres Hotel

4.0 out of 5.0

Recent guest reviews

What a pleasant surprise. Took a shuttle to the ferry to the beautiful Isla Mujeres. The hotel was beautiful, nice big rooms with a jacuzzi on the balcony. The beach was so relaxing, it was roped off and drinks were served on request. Everyone is super friendly and the food at the Beach Club was delicious. Valentine's Day was really nice. Dinner on the beach, with roses and a band. Everything was decorated so nice. I left my bag at the buffet restaurant and it was returned with everything inside (iPad, money, sunglasses) . It was a wonderful week

More than we expected. Clean, lovely rooms. Great food, Great drinks, reasonable prices. All in all great experience.

Great location on the island, close to downtown shopping and restaurants. The staff is fabulous, the food at the beach restaurant was excellent. We loved sitting on the beach and having lunch served right to our beach chairs! The view from building three cant be beat! The room was very clean and comfortable. I had an amazing massage at the spa. If there was anything negative I could say it would be that the room was sparcly decorated and slightly dated, but the size and view from the room made up for it. We will deffinatly come back to the island and this hotel!!

Nice pools and good location. Rooms are good and maid service daily. Food and drinks average and wouldn't recommend all inclusive. Also lots of great restaurants in Isla.

Was good but I wish the chairs were closer to the water on the beach

I got to the hotel on Monday all the way till Thursday ! The hotel room is super clean and I had the all inclusive service , as soon as I got thier the staff was amazing , very attentive and welcoming to take any room service order. The staff at the hotel makes it feel like home. The beach is a 2 mintue walk from the hotel and the hotel is right inside the hotel. I would recommend coming here 100%!!! Can't wait to come back in August. It's beautiful

This hotel was amazing and truly lived up to all inclusive category, from the mini bar to room service to restaurants in the hotel. Everything was just as expected and advertised. The beaxh was clean and the water was heavenly!! Already planning our next trip back, the staff was friendly and very pleasant. Thank you for a great time!!

We have usually stayed at big chain hotels and this hotel was a welcome change. We loved the very manageable size. We never had a problem finding a lounge chair at the pool or the beach. Only problem with the pool is it is not heated and it was FREEZING! The beach area is roped off, so vendors are not a problem. The sand is white sugar... just beautiful. Our room was a suite, very nice and very clean!! Pool view, with just a glimpse of the ocean.

Best beach option on island. Staff was great from check in to poolside to spa. Suites are huge, clean and comfortable though couches not so much. Best location for town and market as well.

The staff are great. Hermes kept our room clean and the room service staff were excellent. Great location and views.

The standard room is quite small but given that we were in it very little that was not a huge deal. The next time we go back, and we will certainly return, we will upgrade to a room with an ocean view and a deck. Satay is an excellent restaurant as is the Beach Club. The amenities are excellent, the service outstanding and this is a destination where you can really relax. My only suggestion to travelers is to get a lot of pesos upon your arrival. Many of the restaurants and shops around this hotel don't take credit cards and give suspect exchange rates for US dollars simply because they can. Have dinner at Olivia (about a block's walk from the hotel) at least one evening for an outstanding and delicious change of pace to the traditional Mexican fare served at most places. Brunch at Lola Valentino is pretty darn good too. Overall we truly enjoyed our stay at Privileges and we WILL be back next year.

We had a wonderful stay at this hotel! We did the All enclusive and ate all week from the three restaurants located at the hotel. One resturant being a buffet with a large selection. And another located right on the beach! They also have a wonderful pool and swim up bar! You are also within a couple blocks to shops, bars and other types of entertainment! The staff is also excellent, super friendly, and always willing to help!

My husband and I had a great stay in Isla Mujeres at Privilege Aluxes! We had phenomenal service, great food, and a relaxing time. Recommended to all planning to stay there!

Already scheming for a return trip. Loved the hotel, the island has a very cool, laid back vibe.

Second time at this resort , at check in we mentioned that me and wife were celebrating our 25th wedding anniversary and Cecilia at front desk immediately gave us an upgrade to a suit deluxe, the food is the best at the beach club during the day and at night , in general the service is excellent at the pool bar and restaurants and this place is super clean you always see someone clean up,we will return again next year with our family

We love Isla Mujeres, and loved being spoiled at an all inclusive property! This hotel is on the smaller side with 6 buildings, but was the perfect size for us. There are three restaurants on property and we enjoyed them all. The Asian restaurant required reservations, but we called a couple of hours before we wanted to go and got a reservation easily. The beach cannot be seen from the pool, but just a short walk across the property and you are there. There is a section of beach that is private for the hotel guests with showers and restrooms that are clean and well maintained. We did get massages on the beach because they were a third of the cost of the spa at the hotel. We got the first ones of the day since they do not appear to change the sheets after every client and we were grossed out by that. The massage was okay, we wouldn't do it again. The beds on the beach are comfortable, but locals will come up to you to try and sell you local items. It didn't bother us, just something to be aware of. There are golf carts that the hotel can reserve for you to explore the island, or there is a place around the corner from the hotel that you can rent them. We paid $50/24 hour use. We only rented a golf cart for one day and spent the day exploring the island which was plently. The rest of our trip, we stayed at the resort with the exception of an amazing whale shark dive which I highly recommend if you visit during season. We can't wait to return and will stay here again!

From beautiful amenities to exceptional service, this was an amazing vacation! This was our second visit to Privilege Aluxes and we are already looking forward to our next! A special thank you to Marcos at the Beach Club, he really went above and beyond and always had a smile on his face!

You looking to party or get wild this is not the place! It's nice and quite and you have it all to yourself! Near shopping and golf car rentals. Breakfast was excellent every morning. The Japan stake house was great! Beaches were clean and empty and roped off just for hotel guest! The pool bartender Eban was the man!!! Best staff I have seen In Mexico.

Privilege Aluxes was more than accommodating for our stay. They have great restaurants, great ambiance on a private beach! Staff was friendly and amazing!

Adolfo Lopez Mateos Sm 1 Isla Mujeres QROO

Privilege Aluxes Isla Mujeres Hotel places you within a 10-minute stroll of Norte Beach and Secreto Beach. This 124-room, 4-star resort has 2 outdoor pools along with a full-service spa and 3 restaurants. On the beach, the resort is also close to Crayola House and Dolphin Discovery.


Dining

Start your day off right with a free hot/cold buffet breakfast. There are ample dining options with 3 onsite restaurants, including Satay, which specializes in Asian cuisine. Satisfy your hunger from the comfort of your room with 24-hour room service.


Rooms

All 124 air-conditioned rooms feature iPod docks, refrigerators, and free minibar items. Guests can expect free WiFi and plasma TVs with satellite channels and DVD players. Beds are dressed in premium bedding and bathrooms offer hair dryers and free toiletries. Coffee makers, free bottled water, and laptop-compatible safes are also standard.


Property features

Guests of Privilege Aluxes Isla Mujeres Hotel have access to a full-service spa, 2 outdoor pools, and a fitness center. There's free parking, and an airport shuttle (available on request) for MXN 1120 per person roundtrip. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this beach resort include 3 spa tubs, free WiFi in public areas, and a meeting room.

Room options

Run of the House

King 1 | Sleeps 2

Superior Room, 1 King Bed, with Whirlpool Bath

King 1 | Sleeps 2

Suite Deluxe Pool View

King 1 | Sleeps 3

Honeymoon Suite, 1 King Bed, with Whirlpool Bath , Pool View

King 1 | Sleeps 3

Guest reviews for Privilege Aluxes Isla Mujeres Hotel

Everyone (19) Couples (269) Family (20) Other (31) Friends (31)
5

wonderful relaxing vacation

Everyone
Pool, with swim up bar Breakfast Beach 🌞🌞

What a pleasant surprise. Took a shuttle to the ferry to the beautiful Isla Mujeres. The hotel was beautiful, nice big rooms with a jacuzzi on the balcony. The beach was so relaxing, it was roped off and drinks were served on request. Everyone is super friendly and the food at the Beach Club was delicious. Valentine's Day was really nice. Dinner on the beach, with roses and a band. Everything was decorated so nice. I left my bag at the buffet restaurant and it was returned with everything inside (iPad, money, sunglasses) . It was a wonderful week

By , from NY on Feb 18, 2017

Review comment responded on Feb 21, 2017

Thank you for your valuable time, we want you to know that your satisfaction is our greatest commitment and we are very happy to learn that you had a great and relaxing stay. We hope to see you soon, where we will always be at your service to offer another memorable vacation.

5

awesome!

Everyone

More than we expected. Clean, lovely rooms. Great food, Great drinks, reasonable prices. All in all great experience.

By on Feb 18, 2017

Review comment responded on Feb 21, 2017

Get good opinions about our services, facilities and care provided during your stay is the best prize we can receive. It is a pleasure to read that we exceeded your expectations, we will always try our best to fulfill your needs.

4

will deffinatly be back!

Everyone

Great location on the island, close to downtown shopping and restaurants. The staff is fabulous, the food at the beach restaurant was excellent. We loved sitting on the beach and having lunch served right to our beach chairs! The view from building three cant be beat! The room was very clean and comfortable. I had an amazing massage at the spa. If there was anything negative I could say it would be that the room was sparcly decorated and slightly dated, but the size and view from the room made up for it. We will deffinatly come back to the island and this hotel!!

By , from Michigan on Feb 9, 2017

Review comment responded on Feb 16, 2017

Thank you for your valuable time, we want you to know that your satisfaction is our greatest commitment and we are very happy to learn that you had a great and relaxing stay. We hope to see you soon, where we will always be at your service to offer another memorable vacation.

4

good location

Everyone

Nice pools and good location. Rooms are good and maid service daily. Food and drinks average and wouldn't recommend all inclusive. Also lots of great restaurants in Isla.

By , from F on Feb 2, 2017

Review comment responded on Feb 7, 2017

Thank you for your opinion, at Privilege we are always working to improve our services and facilities and the best way is listening to you. Thanks to opinions like yours we are in constantly improvement and growth. It's always a pleasure having you.

4
Everyone

Was good but I wish the chairs were closer to the water on the beach

By on Jan 29, 2017

Review comment responded on Jan 31, 2017

Thank you for posting a review for us, we are glad you enjoyed your stay with us!

5

one word excellent hotel !!!!

Everyone

I got to the hotel on Monday all the way till Thursday ! The hotel room is super clean and I had the all inclusive service , as soon as I got thier the staff was amazing , very attentive and welcoming to take any room service order. The staff at the hotel makes it feel like home. The beach is a 2 mintue walk from the hotel and the hotel is right inside the hotel. I would recommend coming here 100%!!! Can't wait to come back in August. It's beautiful

By on Jan 17, 2017

Review comment responded on Feb 21, 2017

We are specially glad that the service provided by our staff made your stay memorable It is great to hear that our team made you feel right at home, which is always our goal for all our guests. Looking forward to welcome you back soon!

5

exceeds expectations

Everyone

This hotel was amazing and truly lived up to all inclusive category, from the mini bar to room service to restaurants in the hotel. Everything was just as expected and advertised. The beaxh was clean and the water was heavenly!! Already planning our next trip back, the staff was friendly and very pleasant. Thank you for a great time!!

By , from Pawtucket, RI on Jan 15, 2017

Review comment responded on Jan 31, 2017

Thank you for your valuable time, we want you to know that your satisfaction is our greatest commitment and we are very happy to learn that you had a pleasant stay with us. We hope to see you soon, where we will always be at your service to offer another memorable vacation.

4

nice smaller hotel

Everyone

We have usually stayed at big chain hotels and this hotel was a welcome change. We loved the very manageable size. We never had a problem finding a lounge chair at the pool or the beach. Only problem with the pool is it is not heated and it was FREEZING! The beach area is roped off, so vendors are not a problem. The sand is white sugar... just beautiful. Our room was a suite, very nice and very clean!! Pool view, with just a glimpse of the ocean.

By , from Minnesota on Jan 15, 2017

Review comment responded on Jan 31, 2017

Thank you for sharing your comments we value your feedback to help us improve the service we are offering. We were delighted to see you found the hotel clean and the staff friendly. We would agree we are in a fantastic location to enjoy the best beach and local life on Isla. We look forward to welcoming you back soon!

4

hotel is great, food avg

Everyone

Best beach option on island. Staff was great from check in to poolside to spa. Suites are huge, clean and comfortable though couches not so much. Best location for town and market as well.

By on Jan 13, 2017

Review comment responded on Jan 31, 2017

Thank you for posting a great review for us, we really value your feedback. We are delighted to see you mention our great customer service, we will forward your compliments to our staff. It was a great pleasure for us to welcome you at Privilege.

4

wonderful visit

Everyone

The staff are great. Hermes kept our room clean and the room service staff were excellent. Great location and views.

By , from Washington state on Dec 14, 2016

Review comment responded on Dec 22, 2016

Sincerely thanks for your kind words. We are glad that you enjoyed your stay at Privilege Aluxes. We hope you visit us again and we also hope that your next stay with us will always be as pleasant as this one.