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Privilege Aluxes Isla Mujeres Hotel

4.0 out of 5.0

Recent guest reviews

My husband and I booked this hotel for our 15th anniversary. We wanted something all-inclusive on the beach, but not loud and wild. This was PERFECT! Isla Mujeres has some of the most amazing ocean and coastal views I have ever seen! We had the honeymoon suite with a double balcony & whirlpool tub, used the pools, the lounge beds and chairs right on the beach (first come, first serve), the couple's massage, all three restaurants, went swimming in the ocean, and booked the whale shark excursion and rented a golf cart with the concierge. We felt very safe with the layout of the hotel, the hotel security guards, and the local police presence on the island. All the staff was pleasant, accommodating, and happy to help. We would definitely book again - hopefully we won't have to wait 15 years!

Nice hotel close to the beach and good service Goooooooooooooodddddddddddd

Beautiful beach! Nice rooms. Fabulous wait staff.

We had a very wonderful stay for our 10th anniversary! The staff was very thoughtful to send up a congratulatory gift and the room had an amazing view. Thanks for taking such great care of us. We will be back again!

The staff was very accommodating . The private beach and beach club was very enjoyable . We really enjoyed the satay restaurant .

We just finished a 6 day stay at Privilege Aluxes for a late honeymoon trip, and we cannot wait to return! The staff, room, pool, beach, access, spa, and restaurants were all excellent! It was the perfect all-inclusive experience for us, and just what we wanted for a vacation of relaxation! All of the staff were so welcoming, helpful, and friendly to us for the duration of our stay. The beach was by far the best beach we have ever traveled to, and it's great to have such close access during your stay as well as beachside meal and drink service to your cabana. We have already recommended Privilege Aluxes to all of our friends and family members! We also highly recommend the Superior Room. The only thing we wish the hotel would improve is to provide some more details about your stay, specifically regarding the dining options. For example, we did not know until one of our last days at the resort that you had to call the restaurant Satay 1 day ahead to make a reservation as it was not on any of the paperwork they provide when you check in. We also were a little disappointed by room service a day we had to take the ferry by 6:30 AM before the restaurants opened. I called beginning at 5 AM about 7 times total and could not get anyone to answer, and also called the front desk but was just told to keep trying. Other than these very minor hiccups, we really enjoyed our stay and look forward to our next vacation here! The servers Ivan, Sergio, Gonzalez, and Alex are all incredible!

Small boutique resort. Great service. Very friendly hard working staff...TIP THEM... Room cleanliness was amongst the best I have ever seen in Mexico. This is NOT a party resort with loud banging night club scene and drunks puking in the pool. It is a relaxing laid back experience. The nightly entertainment at the beach is relaxing. Beach area is perfect, clean, large and comfortable. The beach beds are free to use for all guests. Food is great especially at Satay and The Beach Club. Nota tremendous food variety but what is offered is excellent. WiFi is spotty at best. The "gym" needs help.

We have stayed here many times now and will continue to return there. Such a beautiful and comfortable place. Everyone is super helpful and friendly there. Beach is wonderful and the service there is awesome.

Our Superior room was excellent with a large balcony and a great view. Resort is a short walk across a non busy street to the beach and close to shopping and restaurants. Staff is friendly and rooms are kept exceptionally clean, although our included bar was not restocked during our stay.

Great experience at Privilege Aluxes. Room was spacious, clean & comfortable. However, the walls are thin which means we heard every door close, other guests conversions, and even the housekeeping were loud in the morning. Food overall was average. Good selection and Satay was absolutely delicious every time. Customer service was good and friendly with security guards anyways on duty so you felt safe. Front desk staff are great but are sales people that make commission for excursions (don't book through hotel) and paid services (photos, currency exchange) so keep in mind they are looking to make money off you. Beach location was amazing. Crystal blue water and white sand just for guests. Great selection of seating, beds, and dining tables with nightly music entertainment (guy with guitar, small band, etc.). However, no other activities offered (kayaks, SUPs, volleyball, etc.). Pool was wonderful! Great bar service, plenty of seating, and clean.

The front desk staff was rude and if you needed something from them they seem to act like it bothered them. Having said that this that the other staff was always pleasant and willing to do whatever you asked ESP when you tipped :).

This was by far the best vacation my husband and I have taken. The room was clean and cool. The view was wonderful. The staff was helpful and accommodating! We had 7 nights all-inclusive. The food was not the best ever, but it was better than many places. They had 24 hour room service and the friendliness of the staff made up for any small imperfections from the room or menu. Loved it!! Making it a yearly occurrence!

The only thing that needs improvement is the front desk needs to speak and understand English.

We received the hotel exactly as promised on your website.

Rooms where smelly and I believe they had bed bugs. We went for an All Inclusive. Totally worth it. Did not find out about the bed bugs until the last day of the trip. We did rent a golf cart to explore the Island and it broke down on the other end of the Island. The golf cart people did not do anything for us, did not give us our money back nor did they give us a free day. I don't recommend renting a cart. The hotel did not help us out either, and they booked it for us.

love the beach and the palapas. the beach service is so special. food was good. Loved our room. Had booked a superior room but was upgraded to an outstanding ocean front suite -spectacular views and room and balcony was spacious. As a cat lover I love the stray cats that roam around - they are so friendly and seek affection - almost heartbreaking. breakfast buffet is perfect. lots of choices. made to order omelettes can't go wrong. double expresso and cappacino highly recommend. also the mimosas! Banos are extra nice can clean too. You need to sign for everything you eat and drink even tough all inclusive. it gets annoying actually but go with the flow. tip well!

Privilege Aluxes is AMAZING! Modern and clean. The staff does a remarkable job of keeping the entire resort in pristine condition. We traveled with another couple and were fortunate to have wonderful weather and no seaweed. The beach is wide with the softest sand and amazing water. The location and the staff are what make this resort a 5. The service you receive while at the beach is incredible and very much appreciated! We ate at all restaurants and the food variety was always great. The beach BBQ on Tuesdays with entertainment also was very nice. If you have a favorite top shelf alcohol just ask and they will get it for you. The pools are beautiful and clean although we spent most of our time at the beach. The resort is very tranquil and peaceful. We liked the fact that it is a family resort but primarily visited by "adults". We have very active grandchildren back home and relished the tranquility. Most of all we thought the staff and the service they provide is simply remarkable! Privilege Aluxes keep up the good work and the GREAT staff of employees. We will definitely be back!

We had a great time. The hotel staff are very friendly. The jacuzzi is great.

Great Food, lunch at the Beach was great and the service very attentive. The Satay restaurant is excellent. Just make sure that you reserve in advance. Our room was very comfortable and spacious. The pool had ample amount of chairs and the hotel was sold out I believe.

We spent five nights. Unbeknownst to us, we were upgraded to a fifth floor and got to enjoy a second spacious deck and a private pool with a view of the ocean on two sides. Our other view from the bedroom was of the cemetery which I loved. The room was perfect, roomy and clean with nice amenities. The minibar was always restocked which was nice for lounging in the pool to watch the evening sunset.

Room options

Run of the House

King 1 | Sleeps 2

Superior Room, 1 King Bed, with Whirlpool Bath

King 1 | Sleeps 2

Suite Deluxe Pool View

King 1 | Sleeps 3

Honeymoon Suite, 1 King Bed, with Whirlpool Bath , Pool View

King 1 | Sleeps 3

Guest reviews for Privilege Aluxes Isla Mujeres Hotel

Everyone (38) Couples (274) Family (20) Other (31) Friends (31)
5

luxury, all-inclusive hotel for non-party people!

Couples

My husband and I booked this hotel for our 15th anniversary. We wanted something all-inclusive on the beach, but not loud and wild. This was PERFECT! Isla Mujeres has some of the most amazing ocean and coastal views I have ever seen! We had the honeymoon suite with a double balcony & whirlpool tub, used the pools, the lounge beds and chairs right on the beach (first come, first serve), the couple's massage, all three restaurants, went swimming in the ocean, and booked the whale shark excursion and rented a golf cart with the concierge. We felt very safe with the layout of the hotel, the hotel security guards, and the local police presence on the island. All the staff was pleasant, accommodating, and happy to help. We would definitely book again - hopefully we won't have to wait 15 years!

By , from Oklahoma on Sep 11, 2017

Review comment responded on Sep 14, 2017

Thank your for choosing Privilege Aluxes Hotel for your recent stay in Isla Mujeres. We really appreciate that you took the time to post your feedback, we are delighted to hear that you loved your stay with us and appreciated the services provided by our staff. Thank you again! We look forward to welcoming you back soon!

5
Everyone

Nice hotel close to the beach and good service Goooooooooooooodddddddddddd

By on Sep 4, 2017

5

great !

Everyone

Beautiful beach! Nice rooms. Fabulous wait staff.

By , from Dallas,Tx on Aug 2, 2017

Review comment responded on Aug 4, 2017

Thank you for posting a great review for us, we really value your feedback. We are delighted to see you mention our great customer service, we will forward your compliments to our staff. It was a great pleasure for us to welcome you at Privilege.

5

great hotel on wonderful beach!

Everyone

We had a very wonderful stay for our 10th anniversary! The staff was very thoughtful to send up a congratulatory gift and the room had an amazing view. Thanks for taking such great care of us. We will be back again!

By on Jul 17, 2017

Review comment responded on Jul 21, 2017

Thank you for posting a review for us! We are pleased to know that you enjoyed your stay with us, we will share the comments with the team that made such a wonderful experience.

4
Everyone

The staff was very accommodating . The private beach and beach club was very enjoyable . We really enjoyed the satay restaurant .

By on Jul 9, 2017

Review comment responded on Jul 11, 2017

Thank you for posting a great review for us, we really value your feedback. We are delighted to see you mention our great customer service, we will forward your compliments to our staff. It was a great pleasure for us to welcome you at Privilege.

5

perfect all-inclusive experience

Couples
View out bathroom window View from balcony Beach Club Beach Cabanas

We just finished a 6 day stay at Privilege Aluxes for a late honeymoon trip, and we cannot wait to return! The staff, room, pool, beach, access, spa, and restaurants were all excellent! It was the perfect all-inclusive experience for us, and just what we wanted for a vacation of relaxation! All of the staff were so welcoming, helpful, and friendly to us for the duration of our stay. The beach was by far the best beach we have ever traveled to, and it's great to have such close access during your stay as well as beachside meal and drink service to your cabana. We have already recommended Privilege Aluxes to all of our friends and family members! We also highly recommend the Superior Room. The only thing we wish the hotel would improve is to provide some more details about your stay, specifically regarding the dining options. For example, we did not know until one of our last days at the resort that you had to call the restaurant Satay 1 day ahead to make a reservation as it was not on any of the paperwork they provide when you check in. We also were a little disappointed by room service a day we had to take the ferry by 6:30 AM before the restaurants opened. I called beginning at 5 AM about 7 times total and could not get anyone to answer, and also called the front desk but was just told to keep trying. Other than these very minor hiccups, we really enjoyed our stay and look forward to our next vacation here! The servers Ivan, Sergio, Gonzalez, and Alex are all incredible!

By , from Evanston, IL on Jul 1, 2017

Review comment responded on Jul 7, 2017

Thank you for taking the time to post your kind comments, since your opinion is of great help to us in our efforts to improve and achieve our main objective, which is the full satisfaction of our customers. We are glad that you enjoyed your stay with us. We would love to have the opportunity to welcome you again to offer another flawless vacation.

4

excellent friendly service. small relaxing resort.

Everyone

Small boutique resort. Great service. Very friendly hard working staff...TIP THEM... Room cleanliness was amongst the best I have ever seen in Mexico. This is NOT a party resort with loud banging night club scene and drunks puking in the pool. It is a relaxing laid back experience. The nightly entertainment at the beach is relaxing. Beach area is perfect, clean, large and comfortable. The beach beds are free to use for all guests. Food is great especially at Satay and The Beach Club. Nota tremendous food variety but what is offered is excellent. WiFi is spotty at best. The "gym" needs help.

By , from marietta, GA on May 31, 2017

Review comment responded on Jun 6, 2017

Thank you for your review. We were delighted to learn you found the hotel to be clean- our housekeeping team are very passionate about keeping the hotel "tip-top" so it's great to see their efforts recognized. We are proud to have such a fantastic team of staff at the hotel offering great service to our valued guests so thank you for taking the time to mention them. Looking forward to welcome you again and offer you another flawless vacation.

5

home away from home

Everyone

We have stayed here many times now and will continue to return there. Such a beautiful and comfortable place. Everyone is super helpful and friendly there. Beach is wonderful and the service there is awesome.

By , from St. Louis on May 28, 2017

Review comment responded on May 30, 2017

We are pleased to greet you and at the same time we would like to convey our gratitude for your preference in our hotel and your contribution with your comments. Thanks to reviews like yours we reiterate our ongoing commitment to improve.

4

very nice resort.

Everyone

Our Superior room was excellent with a large balcony and a great view. Resort is a short walk across a non busy street to the beach and close to shopping and restaurants. Staff is friendly and rooms are kept exceptionally clean, although our included bar was not restocked during our stay.

By on May 24, 2017

Review comment responded on May 30, 2017

Thank your for choosing Privilege Aluxes Hotel for your recent stay in Isla Mujeres. We really appreciate that you took the time to post your feedback, we are delighted to hear that you loved your stay with us and appreciated the location of our property as well as the services provided by our staff. Thank you again! We look forward to welcoming you back soon!

4

good rooms, pool, location. average food & service

Everyone

Great experience at Privilege Aluxes. Room was spacious, clean & comfortable. However, the walls are thin which means we heard every door close, other guests conversions, and even the housekeeping were loud in the morning. Food overall was average. Good selection and Satay was absolutely delicious every time. Customer service was good and friendly with security guards anyways on duty so you felt safe. Front desk staff are great but are sales people that make commission for excursions (don't book through hotel) and paid services (photos, currency exchange) so keep in mind they are looking to make money off you. Beach location was amazing. Crystal blue water and white sand just for guests. Great selection of seating, beds, and dining tables with nightly music entertainment (guy with guitar, small band, etc.). However, no other activities offered (kayaks, SUPs, volleyball, etc.). Pool was wonderful! Great bar service, plenty of seating, and clean.

By , from Tennessee on May 24, 2017

Review comment responded on May 30, 2017

Thank you for taking the time to provide your feedback regarding Privilege. It is a pleasure to read that you enjoyed your stay. We are looking forward to a new opportunity to welcome you to Privilege Aluxes, Isla Mujeres and the desire to give you the best of our attention.