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Privilege Aluxes Isla Mujeres Hotel

4.0 out of 5.0

Recent guest reviews

Wonderful food, service, hotel personnel, very clean and lovely amenities. The beach, while right there, was not the best for swimming. It dropped off pretty quickly and it seemed few people were actually in the water. Although there were other beaches within a few hundred feet that were much nicer which made this hardly a problem. But would still highly recommend this hotel for adults especially.

Seems that they provide "better" rooms to first timers. After 8 years our room has been getting less & less. Friends that were with us had "ocean view" but not us... Said they were full BUT I do not believe (possible...maintenance on rooms? but why not say that if that was the case). Still love the hotel and yes have seen much improvement over the last 2-years, but really, we have sent MANY people to this hotel so I feel we should have been provided a better room than our other friends after them coming 2x.

I was hunted down at the pool area to be offered the honeymoon suite due to the small leak in my bathroom. I had only 2 nights left after staying 5, so i declined, but I did look at it and it was beautiful. I may upgrade next time to that...as I am definitely coming back. Waiters had my drink ready for me as they saw me approach the cabana aftwr day 3. You dont get better than that. Beachside service slower, but good natured.

Great place to stay! The only downside was that, i was asked to change rooms the day before I left.

Great hotel with exceptional food, impeccable service, and fantastic private beach

This is a perfect location and hotel for a couple to relax, have great food, and be near the fun shops, restaurants and bars downtown. Friendly and accommodating staff are always willing to help with what you need. We have traveled in the past to this same location and without saying anything, some even recognized us and told us hello again. Amazing. We will be back.

We loved our time at the resort. Service and staff are excellent. Food was great and eating beach side daily makes it even better. Our room was clean and well maintained as well as having an ocean view. There is a slight musty smell but opening the front and back windows cleared it. That would be the only reason for a 4 instead of 5 rating. It is understandable when you consider the humidity and proximity to the water. There was always room for our group of 6 to find beach or pool chairs. There was food and drink service to the beach. It may have been the time of year but there were very few children around so it had more of an adult feel. We would highly recommend this hotel to our friends.

Everything about this facility is awesome! Great friendly staff that bend over backwards to ensure you are fully taken care of to inclide wait staff, bartenders, House keeping and even services attached to the hotel. Rooms were spacious and held a beautiful view. Food was fantastic and served amounts wer ample. Had a great vacation!

It was my first stay in Isla Mujeres and this hotel was recommended to me by a friend. For the most part it did not disappoint. I only noticed a few items in disrepair. But they barely tipped the scale compared to all the good. Free breakfast buffet, close to the beach, the hotel grounds, swim up bar, and very friendly and helpful staff... it was great! Already making plans for a return visit!

We returned from our second stay at PA, and had a great time. Great view of the pool area from 622. Enjoyed walking downtown every night. Will be back soon I hope.

This hotel is lovely. The staff is just excellent, the location is perfect and we truly enjoyed our week there. We will be back to this hotel in the future and are already looking forward to that next trip!!

My husband and I booked this hotel for our 15th anniversary. We wanted something all-inclusive on the beach, but not loud and wild. This was PERFECT! Isla Mujeres has some of the most amazing ocean and coastal views I have ever seen! We had the honeymoon suite with a double balcony & whirlpool tub, used the pools, the lounge beds and chairs right on the beach (first come, first serve), the couple's massage, all three restaurants, went swimming in the ocean, and booked the whale shark excursion and rented a golf cart with the concierge. We felt very safe with the layout of the hotel, the hotel security guards, and the local police presence on the island. All the staff was pleasant, accommodating, and happy to help. We would definitely book again - hopefully we won't have to wait 15 years!

Nice hotel close to the beach and good service Goooooooooooooodddddddddddd

Beautiful beach! Nice rooms. Fabulous wait staff.

We had a very wonderful stay for our 10th anniversary! The staff was very thoughtful to send up a congratulatory gift and the room had an amazing view. Thanks for taking such great care of us. We will be back again!

The staff was very accommodating . The private beach and beach club was very enjoyable . We really enjoyed the satay restaurant .

We just finished a 6 day stay at Privilege Aluxes for a late honeymoon trip, and we cannot wait to return! The staff, room, pool, beach, access, spa, and restaurants were all excellent! It was the perfect all-inclusive experience for us, and just what we wanted for a vacation of relaxation! All of the staff were so welcoming, helpful, and friendly to us for the duration of our stay. The beach was by far the best beach we have ever traveled to, and it's great to have such close access during your stay as well as beachside meal and drink service to your cabana. We have already recommended Privilege Aluxes to all of our friends and family members! We also highly recommend the Superior Room. The only thing we wish the hotel would improve is to provide some more details about your stay, specifically regarding the dining options. For example, we did not know until one of our last days at the resort that you had to call the restaurant Satay 1 day ahead to make a reservation as it was not on any of the paperwork they provide when you check in. We also were a little disappointed by room service a day we had to take the ferry by 6:30 AM before the restaurants opened. I called beginning at 5 AM about 7 times total and could not get anyone to answer, and also called the front desk but was just told to keep trying. Other than these very minor hiccups, we really enjoyed our stay and look forward to our next vacation here! The servers Ivan, Sergio, Gonzalez, and Alex are all incredible!

Small boutique resort. Great service. Very friendly hard working staff...TIP THEM... Room cleanliness was amongst the best I have ever seen in Mexico. This is NOT a party resort with loud banging night club scene and drunks puking in the pool. It is a relaxing laid back experience. The nightly entertainment at the beach is relaxing. Beach area is perfect, clean, large and comfortable. The beach beds are free to use for all guests. Food is great especially at Satay and The Beach Club. Nota tremendous food variety but what is offered is excellent. WiFi is spotty at best. The "gym" needs help.

We have stayed here many times now and will continue to return there. Such a beautiful and comfortable place. Everyone is super helpful and friendly there. Beach is wonderful and the service there is awesome.

Our Superior room was excellent with a large balcony and a great view. Resort is a short walk across a non busy street to the beach and close to shopping and restaurants. Staff is friendly and rooms are kept exceptionally clean, although our included bar was not restocked during our stay.

Adolfo Lopez Mateos Sm 1 Isla Mujeres QROO

Hotel highlights

  • Free continental breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

Norte Beach is a short stroll from Privilege Aluxes Isla Mujeres Hotel, and other popular attractions like Crayola House are within a few miles (5 km). This 124-room, 4-star resort has 2 outdoor pools along with a full-service spa and 3 restaurants. On the beach, it's also near Dolphin Discovery and Joysxee Floating Bottle Island.


Dining

Start your day off right with a free continental breakfast. There are ample dining options with 3 onsite restaurants, including Satay, which specializes in Asian cuisine. Satisfy your hunger from the comfort of your room with 24-hour room service.


Rooms

All 124 air-conditioned rooms feature iPod docks, refrigerators, and free minibar items. Guests can expect free WiFi and plasma TVs with satellite channels and DVD players. Beds are dressed in premium bedding and bathrooms offer hair dryers and free toiletries. Coffee makers, free bottled water, and laptop-compatible safes are also standard.


Property features

Guests of Privilege Aluxes Isla Mujeres Hotel have access to a full-service spa, 2 outdoor pools, and a fitness center. There's free parking, and an airport shuttle (available on request) for MXN 1300 per person roundtrip. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this beach resort include 3 spa tubs, free WiFi in public areas, and a meeting room.

Room options

Run of the House

King 1 | Sleeps 2

Superior Room, 1 King Bed, with Whirlpool Bath

King 1 | Sleeps 2

Suite Deluxe Pool View

King 1 | Sleeps 3

Honeymoon Suite, 1 King Bed, with Whirlpool Bath , Pool View

King 1 | Sleeps 3

Guest reviews for Privilege Aluxes Isla Mujeres Hotel

Everyone (48) Couples (275) Family (20) Other (31) Friends (31)
5

great hotel practically on the beach

Everyone

Wonderful food, service, hotel personnel, very clean and lovely amenities. The beach, while right there, was not the best for swimming. It dropped off pretty quickly and it seemed few people were actually in the water. Although there were other beaches within a few hundred feet that were much nicer which made this hardly a problem. But would still highly recommend this hotel for adults especially.

By , from Fort Collins, CO on Dec 11, 2017

4

one unfortunate thing

Everyone

Seems that they provide "better" rooms to first timers. After 8 years our room has been getting less & less. Friends that were with us had "ocean view" but not us... Said they were full BUT I do not believe (possible...maintenance on rooms? but why not say that if that was the case). Still love the hotel and yes have seen much improvement over the last 2-years, but really, we have sent MANY people to this hotel so I feel we should have been provided a better room than our other friends after them coming 2x.

By , from Wisconsin on Dec 7, 2017

5

slight leak in bathroom but they handled it well

Everyone

I was hunted down at the pool area to be offered the honeymoon suite due to the small leak in my bathroom. I had only 2 nights left after staying 5, so i declined, but I did look at it and it was beautiful. I may upgrade next time to that...as I am definitely coming back. Waiters had my drink ready for me as they saw me approach the cabana aftwr day 3. You dont get better than that. Beachside service slower, but good natured.

By , from las vegas on Nov 30, 2017

Review comment responded on Dec 8, 2017

We are glad to know that you enjoyed our hotel and its facilities. Thank you for the compliment about our staff. Providing a high level of hospitality is one of our key elements and it will be a pleasure to share your opinions with them. We would be happy to welcome you again at Privilege Aluxes

5

nice hotel, friendly staff, close to a great beach

Everyone

Great place to stay! The only downside was that, i was asked to change rooms the day before I left.

By , from chicago on Nov 6, 2017

Review comment responded on Nov 8, 2017

Thank your for choosing Privilege Aluxes Hotel for your recent stay in Isla Mujeres. We really appreciate that you took the time to post your feedback, we are delighted to hear that you loved your stay with us and appreciated the services provided by our staff. Thank you again! We look forward to welcoming you back soon!

5

excellent vacation

Everyone

Great hotel with exceptional food, impeccable service, and fantastic private beach

By , from Springfield Missouri on Oct 30, 2017

Review comment responded on Nov 7, 2017

Thank you for taking the time to provide us with your feedback. We are glad we were able to satisfy all your expectations regarding the room and especially our staff as that is our key element.

5

relaxing trip with friends.

Couples

This is a perfect location and hotel for a couple to relax, have great food, and be near the fun shops, restaurants and bars downtown. Friendly and accommodating staff are always willing to help with what you need. We have traveled in the past to this same location and without saying anything, some even recognized us and told us hello again. Amazing. We will be back.

By , from Cedar Rapids on Oct 24, 2017

Review comment responded on Oct 30, 2017

Thank you for choosing Privilege Aluxes for your second visit to this beautiful island. We are delighted to have offered so many good moments at this beautiful destination as your satisfaction is our main objective. Looking forward to your next visit!

5

great place to enjoy isla

Everyone

We loved our time at the resort. Service and staff are excellent. Food was great and eating beach side daily makes it even better. Our room was clean and well maintained as well as having an ocean view. There is a slight musty smell but opening the front and back windows cleared it. That would be the only reason for a 4 instead of 5 rating. It is understandable when you consider the humidity and proximity to the water. There was always room for our group of 6 to find beach or pool chairs. There was food and drink service to the beach. It may have been the time of year but there were very few children around so it had more of an adult feel. We would highly recommend this hotel to our friends.

By , from Midwest on Oct 20, 2017

Review comment responded on Oct 24, 2017

Thank you very much for choosing us to enjoy this beautiful island. We wish to express our sincere appreciation for your contribution with your comments. The consistent feedback and support we get from you help us to scale new heights improving the quality of our service. We really appreciate you enjoyed your stay with us, our oustanding location and the services provided by our staff. Thank you for your visit we are really, looking forward to welcome you back!

5

great stay

Everyone

Everything about this facility is awesome! Great friendly staff that bend over backwards to ensure you are fully taken care of to inclide wait staff, bartenders, House keeping and even services attached to the hotel. Rooms were spacious and held a beautiful view. Food was fantastic and served amounts wer ample. Had a great vacation!

By , from Palm Bay Fl on Oct 15, 2017

Review comment responded on Oct 18, 2017

Thank you for your wonderful and kind words. It is a pleasure for us to know that our team made you feel very taken care of and comfortable. The whole team sends their warm regards to you and we hope that we will have the pleasure to host you soon again in the near future.

5

first visit to isla mujeres

Everyone

It was my first stay in Isla Mujeres and this hotel was recommended to me by a friend. For the most part it did not disappoint. I only noticed a few items in disrepair. But they barely tipped the scale compared to all the good. Free breakfast buffet, close to the beach, the hotel grounds, swim up bar, and very friendly and helpful staff... it was great! Already making plans for a return visit!

By , from Fort Worth, Texas on Oct 15, 2017

Review comment responded on Oct 30, 2017

We really appreciate when one of our guests spend some minutes letting know their good experiences in our property to the readers. It is a pleasure to know that you enjoyed your first visit to Isla Mujeres and we would love to welcome you back again in the near future!

5

close to everything.

Everyone
View from room.

We returned from our second stay at PA, and had a great time. Great view of the pool area from 622. Enjoyed walking downtown every night. Will be back soon I hope.

By , from Ohio on Oct 6, 2017

Review comment responded on Oct 8, 2017

Thank you for choosing Privilege Aluxes for your second visit to this beautiful island. We are delighted to have offered so many good moments at this beautiful destination as your satisfaction is our main objective. We would agree we are in a fantastic location to enjoy the best beach and local life on Isla. Looking forward to see you!