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Privilege Aluxes Isla Mujeres Hotel

4.0 out of 5.0

Recent guest reviews

We spent five nights. Unbeknownst to us, we were upgraded to a fifth floor and got to enjoy a second spacious deck and a private pool with a view of the ocean on two sides. Our other view from the bedroom was of the cemetery which I loved. The room was perfect, roomy and clean with nice amenities. The minibar was always restocked which was nice for lounging in the pool to watch the evening sunset.

This is a beautifully appointed hotel on the beach adjacent to Playa Norte, a few minutes' walk from dozens of restaurants, bars and shops. The staff were friendly and helpful, eager to assist in any way possible. Our suite was spacious and well sound-proofed, in spite of being in close proximity to a bar across the street. The outside deck was fantastic, facing west for amazing sunset views over the water.

Beautiful, clean resort. Close to down town where there are many shops and excellent restaurants. You feel safe out and about at night. Gorgeous beach just steps from the resort. The staff very attentive and helpful. They go out of there way to accommodate you.

Our experience was great, food, drinks and staff were great will definitely be going back.

My husband and I just returned from a 5 day stay at Privileges Aluxes. Upon arrival we received two glasses of Rosato champagne, a welcoming atmosphere and a room with an ocean view room directly on the beach. The room was a superior deluxe suite, more than enough room for two people with a huge deck complete with a love seat, and two lounge chairs. The bed was very comfortable. The only caution I would give is when booking a superior deluxe suite, the description on Orbitz and on the direct website states the room has partial ocean views but upon arrival, we were told that there were no rooms with "partial" ocean views and therefore there was a chance we could get a room on a lower level with no ocean view. Having a balcony and an ocean view was critical to us and after some discussion about this, we did receive a room with the view. We purchased the all inclusive option which we were very happy with. We enjoyed the 24 hour room service for breakfast, and ate on the balcony. Lunch and dinners were spent at the beach club directly on the beach with live music nightly. The food was good with many options to choose from. The beach was absolutely beautiful. Calm waters, chairs and plenty of palapas for everyone, but get there early as many people would go down a reserve chairs with beach towels. We were there on a busy weekend and the hotel was full. We never had trouble getting a table at the restaurants and even though the hotel was booked, it still felt quiet.

What a pleasant surprise. Took a shuttle to the ferry to the beautiful Isla Mujeres. The hotel was beautiful, nice big rooms with a jacuzzi on the balcony. The beach was so relaxing, it was roped off and drinks were served on request. Everyone is super friendly and the food at the Beach Club was delicious. Valentine's Day was really nice. Dinner on the beach, with roses and a band. Everything was decorated so nice. I left my bag at the buffet restaurant and it was returned with everything inside (iPad, money, sunglasses) . It was a wonderful week

More than we expected. Clean, lovely rooms. Great food, Great drinks, reasonable prices. All in all great experience.

Great location on the island, close to downtown shopping and restaurants. The staff is fabulous, the food at the beach restaurant was excellent. We loved sitting on the beach and having lunch served right to our beach chairs! The view from building three cant be beat! The room was very clean and comfortable. I had an amazing massage at the spa. If there was anything negative I could say it would be that the room was sparcly decorated and slightly dated, but the size and view from the room made up for it. We will deffinatly come back to the island and this hotel!!

Nice pools and good location. Rooms are good and maid service daily. Food and drinks average and wouldn't recommend all inclusive. Also lots of great restaurants in Isla.

Was good but I wish the chairs were closer to the water on the beach

I got to the hotel on Monday all the way till Thursday ! The hotel room is super clean and I had the all inclusive service , as soon as I got thier the staff was amazing , very attentive and welcoming to take any room service order. The staff at the hotel makes it feel like home. The beach is a 2 mintue walk from the hotel and the hotel is right inside the hotel. I would recommend coming here 100%!!! Can't wait to come back in August. It's beautiful

This hotel was amazing and truly lived up to all inclusive category, from the mini bar to room service to restaurants in the hotel. Everything was just as expected and advertised. The beaxh was clean and the water was heavenly!! Already planning our next trip back, the staff was friendly and very pleasant. Thank you for a great time!!

We have usually stayed at big chain hotels and this hotel was a welcome change. We loved the very manageable size. We never had a problem finding a lounge chair at the pool or the beach. Only problem with the pool is it is not heated and it was FREEZING! The beach area is roped off, so vendors are not a problem. The sand is white sugar... just beautiful. Our room was a suite, very nice and very clean!! Pool view, with just a glimpse of the ocean.

Best beach option on island. Staff was great from check in to poolside to spa. Suites are huge, clean and comfortable though couches not so much. Best location for town and market as well.

The staff are great. Hermes kept our room clean and the room service staff were excellent. Great location and views.

The standard room is quite small but given that we were in it very little that was not a huge deal. The next time we go back, and we will certainly return, we will upgrade to a room with an ocean view and a deck. Satay is an excellent restaurant as is the Beach Club. The amenities are excellent, the service outstanding and this is a destination where you can really relax. My only suggestion to travelers is to get a lot of pesos upon your arrival. Many of the restaurants and shops around this hotel don't take credit cards and give suspect exchange rates for US dollars simply because they can. Have dinner at Olivia (about a block's walk from the hotel) at least one evening for an outstanding and delicious change of pace to the traditional Mexican fare served at most places. Brunch at Lola Valentino is pretty darn good too. Overall we truly enjoyed our stay at Privileges and we WILL be back next year.

We had a wonderful stay at this hotel! We did the All enclusive and ate all week from the three restaurants located at the hotel. One resturant being a buffet with a large selection. And another located right on the beach! They also have a wonderful pool and swim up bar! You are also within a couple blocks to shops, bars and other types of entertainment! The staff is also excellent, super friendly, and always willing to help!

My husband and I had a great stay in Isla Mujeres at Privilege Aluxes! We had phenomenal service, great food, and a relaxing time. Recommended to all planning to stay there!

Already scheming for a return trip. Loved the hotel, the island has a very cool, laid back vibe.

Adolfo Lopez Mateos Sm 1 Isla Mujeres QROO

Privilege Aluxes Isla Mujeres Hotel places you within a 10-minute stroll of Norte Beach and Secreto Beach. This 124-room, 4-star resort has 2 outdoor pools along with a full-service spa and 3 restaurants. On the beach, the resort is also close to Crayola House and Dolphin Discovery.


Dining

Start your day off right with a free hot/cold buffet breakfast. There are ample dining options with 3 onsite restaurants, including Satay, which specializes in Asian cuisine. Satisfy your hunger from the comfort of your room with 24-hour room service.


Rooms

All 124 air-conditioned rooms feature iPod docks, refrigerators, and free minibar items. Guests can expect free WiFi and plasma TVs with satellite channels and DVD players. Beds are dressed in premium bedding and bathrooms offer hair dryers and free toiletries. Coffee makers, free bottled water, and laptop-compatible safes are also standard.


Property features

Guests of Privilege Aluxes Isla Mujeres Hotel have access to a full-service spa, 2 outdoor pools, and a fitness center. There's free parking, and an airport shuttle (available on request) for MXN 1120 per person roundtrip. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this beach resort include 3 spa tubs, free WiFi in public areas, and a meeting room.

Room options

Run of the House

King 1 | Sleeps 2

Superior Room, 1 King Bed, with Whirlpool Bath

King 1 | Sleeps 2

Suite Deluxe Pool View

King 1 | Sleeps 3

Honeymoon Suite, 1 King Bed, with Whirlpool Bath , Pool View

King 1 | Sleeps 3

Guest reviews for Privilege Aluxes Isla Mujeres Hotel

Everyone (24) Couples (269) Family (20) Other (31) Friends (31)
5

wonderful trip in paradise!

Everyone

We spent five nights. Unbeknownst to us, we were upgraded to a fifth floor and got to enjoy a second spacious deck and a private pool with a view of the ocean on two sides. Our other view from the bedroom was of the cemetery which I loved. The room was perfect, roomy and clean with nice amenities. The minibar was always restocked which was nice for lounging in the pool to watch the evening sunset.

By , from Denver on Mar 15, 2017

Review comment responded on Mar 17, 2017

It is a pleasure to know that you had a great time with us and you will keep good memories of our stay with us. Your satisfaction is the best reward we can receive from our guests. Just remember that here in Privilege Aluxes Hotel you will find your home where we look forward to seeing you on your next visit

5

sprawling beachfront hotel in isla mujeres

Everyone

This is a beautifully appointed hotel on the beach adjacent to Playa Norte, a few minutes' walk from dozens of restaurants, bars and shops. The staff were friendly and helpful, eager to assist in any way possible. Our suite was spacious and well sound-proofed, in spite of being in close proximity to a bar across the street. The outside deck was fantastic, facing west for amazing sunset views over the water.

By , from Maryland on Mar 6, 2017

Review comment responded on Mar 16, 2017

Thank you for your comments from the location to the facilities. Privilege constantly strives to improve the level of service and quality that we provide to each of our clients. Looking forward to welcoming you back.

5

going back next year

Everyone

Beautiful, clean resort. Close to down town where there are many shops and excellent restaurants. You feel safe out and about at night. Gorgeous beach just steps from the resort. The staff very attentive and helpful. They go out of there way to accommodate you.

By , from Wisconsin on Mar 6, 2017

Review comment responded on Mar 16, 2017

We are very happy that you had received the best service. This comment will motivate the staff to be every day better and better and they will get your congratulations. We remain at your service and we will be very pleased to welcome you in your next visit.

5

great hotel and location

Everyone
Beach

Our experience was great, food, drinks and staff were great will definitely be going back.

By , from Redlands, CA on Mar 5, 2017

Review comment responded on Mar 16, 2017

It is a pleasure for us to know that your stay at Privilege Aluxes was an incredible experience. Your positive comments will help us with our continuing effort to improve the service quality

5

peaceful and relaxing getaway

Everyone

My husband and I just returned from a 5 day stay at Privileges Aluxes. Upon arrival we received two glasses of Rosato champagne, a welcoming atmosphere and a room with an ocean view room directly on the beach. The room was a superior deluxe suite, more than enough room for two people with a huge deck complete with a love seat, and two lounge chairs. The bed was very comfortable. The only caution I would give is when booking a superior deluxe suite, the description on Orbitz and on the direct website states the room has partial ocean views but upon arrival, we were told that there were no rooms with "partial" ocean views and therefore there was a chance we could get a room on a lower level with no ocean view. Having a balcony and an ocean view was critical to us and after some discussion about this, we did receive a room with the view. We purchased the all inclusive option which we were very happy with. We enjoyed the 24 hour room service for breakfast, and ate on the balcony. Lunch and dinners were spent at the beach club directly on the beach with live music nightly. The food was good with many options to choose from. The beach was absolutely beautiful. Calm waters, chairs and plenty of palapas for everyone, but get there early as many people would go down a reserve chairs with beach towels. We were there on a busy weekend and the hotel was full. We never had trouble getting a table at the restaurants and even though the hotel was booked, it still felt quiet.

By on Feb 25, 2017

Review comment responded on Mar 7, 2017

Thank you for taking the time to provide your feedback regarding Privilege. It is a pleasure to read that you had a peaceful and relaxing stay. We are looking forward to a new opportunity to welcome you to Privilege Aluxes, Isla Mujeres and the desire to give you the best of our attention.

5

wonderful relaxing vacation

Everyone
Pool, with swim up bar Breakfast Beach 🌞🌞

What a pleasant surprise. Took a shuttle to the ferry to the beautiful Isla Mujeres. The hotel was beautiful, nice big rooms with a jacuzzi on the balcony. The beach was so relaxing, it was roped off and drinks were served on request. Everyone is super friendly and the food at the Beach Club was delicious. Valentine's Day was really nice. Dinner on the beach, with roses and a band. Everything was decorated so nice. I left my bag at the buffet restaurant and it was returned with everything inside (iPad, money, sunglasses) . It was a wonderful week

By , from NY on Feb 18, 2017

Review comment responded on Feb 21, 2017

Thank you for your valuable time, we want you to know that your satisfaction is our greatest commitment and we are very happy to learn that you had a great and relaxing stay. We hope to see you soon, where we will always be at your service to offer another memorable vacation.

5

awesome!

Everyone

More than we expected. Clean, lovely rooms. Great food, Great drinks, reasonable prices. All in all great experience.

By on Feb 18, 2017

Review comment responded on Feb 21, 2017

Get good opinions about our services, facilities and care provided during your stay is the best prize we can receive. It is a pleasure to read that we exceeded your expectations, we will always try our best to fulfill your needs.

4

will deffinatly be back!

Everyone

Great location on the island, close to downtown shopping and restaurants. The staff is fabulous, the food at the beach restaurant was excellent. We loved sitting on the beach and having lunch served right to our beach chairs! The view from building three cant be beat! The room was very clean and comfortable. I had an amazing massage at the spa. If there was anything negative I could say it would be that the room was sparcly decorated and slightly dated, but the size and view from the room made up for it. We will deffinatly come back to the island and this hotel!!

By , from Michigan on Feb 9, 2017

Review comment responded on Feb 16, 2017

Thank you for your valuable time, we want you to know that your satisfaction is our greatest commitment and we are very happy to learn that you had a great and relaxing stay. We hope to see you soon, where we will always be at your service to offer another memorable vacation.

4

good location

Everyone

Nice pools and good location. Rooms are good and maid service daily. Food and drinks average and wouldn't recommend all inclusive. Also lots of great restaurants in Isla.

By , from F on Feb 2, 2017

Review comment responded on Feb 7, 2017

Thank you for your opinion, at Privilege we are always working to improve our services and facilities and the best way is listening to you. Thanks to opinions like yours we are in constantly improvement and growth. It's always a pleasure having you.

4
Everyone

Was good but I wish the chairs were closer to the water on the beach

By on Jan 29, 2017

Review comment responded on Jan 31, 2017

Thank you for posting a review for us, we are glad you enjoyed your stay with us!