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Privilege Aluxes Isla Mujeres Hotel

4.5 out of 5.0

Recent guest reviews

Great service, outstanding food and room- Everyone very friendly

Beach Access 24 Hr. Food & Drink Well Maintained Large Rooms

The Staff was so friendly and amazing! Created a bond with each member we seen daily

All the staff was incredibly friendly and attentive. We had a large group (10) and everyone was great about getting us tables so we could sit together! Rooms were clean and facilities were beautiful!

Everything was excellent! It’s the perfect place to go in couples. It’s a only adults hotel. We were on our honeymoon and this hotel make everything perfect for us. They have a really good services. Three delicious restaurants. Best customer services I have ever seen in a hotel. Nice place to relax.

I enjoyed the laid back, quiet environment with exceptional customer service. Everyone is very friendly and willing to assist with whatever you may need. Two suggestions I would make would be for the gym to have a little more room or more equipment available, and for their to be more of an option for resort activities whether it be yoga, beach volleyball, etc. Aside from that this is an excellent resort and I cannot wait to return! Privilege Aluxes is the ultimate place for true rest and relaxation.

This was our 4th stay at Privilege. Obviously we liked it enough and were impressed enough to come back again. But we were a little disappointed with the slow service and the food this time around. We even brought six friends this time but feel like we let them down. I'm not sure what we'll do next time. Either give it one more shot or find someplace new. I do have to say that the facilities are great. I know that everyone raves about Playa Norte but they always have to deal with all the seaweed junk. The beach at Privilege is pretty amazing. Henry our room attendant did a great job! And our friends had Carmen and were really happy with her as well. They were both friendly and helpful.

Location. Pool. Beach. Breskfast. Beer . Restaurants. Golf carts

Best location with the Beach and Downtown amenities. An excellent Value.

We had a great stay here with no issues. We would be happy to come back

We love staying at Privilege. The only problem that we had this time was that the last couple of days of our stay, the humidity level increased so much in our room that literally everything felt damp and wet. Our bedding, was cold and damp, our clothes felt damp when we packed them to leave and were still damp when we got back home. Everything else was great. The pool service and atmosphere was excellent. We brought 4 other couples with us and one evening, after a tropical storm hit, we all gathered in one room. When we called room service for drink delivery, we were met with rude comments that "there are only two people in your room, we cannot deliver more than two drinks", even after explaining that there were 10 people in the room, all with All Inclusive plans there was a problem. All in all, it's a great adult only place and we look forward to another visit and would recommend it to anyone!

Overall a great place to stay, only set back was room service.

Adolfo Lopez Mateos Sm 1 Isla Mujeres QROO

Hotel highlights

  • Walking distance to Norte Beach
  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Onsite dining

Norte Beach is within a 5-minute walk of Privilege Aluxes Isla Mujeres Hotel while other popular sites like Crayola House are within a few miles (5 km). This 124-room, 4.5-star resort has 2 outdoor pools along with a full-service spa and 3 restaurants.


Dining

Start your day off right with a free buffet breakfast, served each morning from 7:00 AM to 11:00 AM. There are ample dining options with 3 onsite restaurants, including Satay, which specializes in Asian cuisine. Satisfy your hunger from the comfort of your room with 24-hour room service.


Rooms

A plasma TV comes with satellite channels and a DVD player, and guests can stay connected with free WiFi. Beds sport premium bedding and the bathroom offers a hair dryer and free toiletries. Other standard amenities include an iPod dock, a refrigerator, and free minibar items.


Property features

Guests of Privilege Aluxes Isla Mujeres Hotel have access to a full-service spa, 2 outdoor pools, and a fitness center. Airport transportation is made easy with an airport shuttle (available 24 hours) for MXN 1700 per person roundtrip. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, luggage storage, and tours or tickets. Other amenities at this beach resort include 3 spa tubs, free WiFi in public areas, and a meeting room.

Room options

Suite Deluxe Pool View Adults Only

King 1 | Sleeps 3

Honeymoon Suite, 1 King Bed, with Whirlpool Bath , Pool View - Adults Only

King 1 | Sleeps 3

Superior Room, 1 King Bed, with Whirlpool Bath - Adults Only

King 1 | Sleeps 2

Guest reviews for Privilege Aluxes Isla Mujeres Hotel

Everyone (109) Couples (285) Family (25) Other (31) Friends (31)
5
Families

Great service, outstanding food and room- Everyone very friendly

By on May 23, 2019

Review comment responded on May 24, 2019

Hi, thanks for spending your holidays with us and give the highest score. We will transmit your kind words about our staff to the person in charge of the service we hope to see you again.

5
Families

Beach Access 24 Hr. Food & Drink Well Maintained Large Rooms

By on May 13, 2019

5
Everyone

By on May 9, 2019

Review comment responded on May 14, 2019

We appreciate your 5, we hope to welcome you soon again in this Paradise "Isla Mujeres".

5
Everyone

By on May 6, 2019

Review comment responded on May 8, 2019

Thank you for your rating, we will love to welcome you again.

5
Partner Couples Families

The Staff was so friendly and amazing! Created a bond with each member we seen daily

By on Apr 30, 2019

Review comment responded on May 8, 2019

We appreciate your time for sharing your comments about your stay and about our staff, we are very proud because we know that the guest experience depends on good personal contact. We hope to welcome you again.

4
Everyone

By on Apr 16, 2019

Review comment responded on May 14, 2019

we hope to welcome you and provide you the best service!!

2
Everyone

By on Apr 14, 2019

Review comment responded on May 8, 2019

Thank you for your rating, it commits us to improve our services, customers like you help us to improve ourselves We always do our very best to meet our guests requests as we feel that the little things really make the difference.

5
Friends

All the staff was incredibly friendly and attentive. We had a large group (10) and everyone was great about getting us tables so we could sit together! Rooms were clean and facilities were beautiful!

By , from Vassalboro, ME US on Apr 7, 2019

5
Partner Couples

Everything was excellent! It’s the perfect place to go in couples. It’s a only adults hotel. We were on our honeymoon and this hotel make everything perfect for us. They have a really good services. Three delicious restaurants. Best customer services I have ever seen in a hotel. Nice place to relax.

By on Mar 26, 2019

Review comment responded on Mar 28, 2019

Thank you for choosing PA to celebrate your honeymoon, we are delighted to know that you found the best customer service that is so flattering for us and of course for our Staff, who works day by day to provide with you with the best service. We will love to welcome you again.

5
Partner Couples

I enjoyed the laid back, quiet environment with exceptional customer service. Everyone is very friendly and willing to assist with whatever you may need. Two suggestions I would make would be for the gym to have a little more room or more equipment available, and for their to be more of an option for resort activities whether it be yoga, beach volleyball, etc. Aside from that this is an excellent resort and I cannot wait to return! Privilege Aluxes is the ultimate place for true rest and relaxation.

By on Mar 16, 2019

Review comment responded on Mar 19, 2019

We very much appreciate your comments regarding your stay at Privilege Aluxes. It is a pleasure to receive your comment about this positive experience with us, we will take into consideration your remarks. Looking forward to welcoming you again in the near future.

Privilege Aluxes Isla Mujeres Hotel

Adolfo Lopez Mateos Sm 1, Isla Mujeres, QROO 77400