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Privilege Aluxes Isla Mujeres Hotel

4.5 out of 5.0

Recent guest reviews

Our stay at the Privilege Aluxes was short but wonderful. The staff was very friendly and helpful, the food at all of the restaurants was delicious and the beach was large and amazing. The beach is very large with private palapa's, bean bag chairs and cabanas. There was always plenty of space on both the beach and the pool and we never had to hunt for a spot. The staff was great and had great recommendations for dinner in town and would always check to see how it was the next day! I would recommend this place and we look forward to coming back very soon!

Great location for shopping, beach and restaurants. You can walk from the ferry to the hotel. Breakfast was great, go for all inclusive, very good deal. Enjoy a bubble tub on the patio. Check out the local restaurants and night life. Quiet, clean hotel with great staff.

The staff was wonderful; always genuinely cheerful and helpful. The room and hotel facilities were immaculate and there were always workers on site keeping up with everyday maintenance. If we return to Isla Mujeres, we will definitely plan to stay at Privilege Aluxes.

4th trip and love it! Had a Suite Deluxe and they upgraded to Honeymoon Suite as s surprise.

Great staff and super clean hotel. Always friendly and ready to serve!

This was our third stay at Privilege Aluxes and our fifth trip to Isla Mujeres. As always, Privilege does not disappoint. The staff is very nice and there to please their customers. They want you to be happy with your vacation. There are security guards all around the property (although we never feel unsafe there). The pools are clean and the beach is beautiful. One thing we like about the beach access at Privilege is that it is not crowded. Many other places on Isla Mujeres put their beach chairs crammed so close that you can hardly move or have any privacy. Not so here. The wait staff on the beach is excellent too! I went to the gym a couple of mornings and was pleased with what it had to offer. Food is awesome and rooms are very clean. The bed was so comfortable! I just can't say enough good things about staying here if you visit Isla Mujeres. You won't be disappointed, especially after you see some of the other accommodations on the island. PS-this hotel is adults only--LOVELY!!!

As a repeat guest, the staff could not have been nicer. I had a room on the fourth floor, ocean views on 3 sides. We normally go all inclusive and did again this time. There is something truly wonderful about being brought the cocktail of your choice once an hour. Lovely staff. Music at the beach club most nights.

We stayed for 3 nights and 4 days. We really enjoyed ourselves. The hotel staff were very friendly and accommodating. The hotel was clean and it was very close to the beach, literally right across the street. It was also close to nearby shops, bars, and restaurants off the resort. The only thing I would say to be cautious of is if you have a good allergy, they have you fill out what they are when you check in. They say the cooking staff are aware of them when you’re ordering room service however, I put that I was allergic to dairy and there were two different occasions when I received cheese on my food. Otherwise, the trip was great and the hotel was amazing! We plan to go back in the future!

The physical facilities are top of the line; the staff, no so much

We came down as a parent with 2 teens. Had an awesome room, excellent views, staff was beyond personable. What a great time. Been in Isla many times now And ammenty-wise, food, overall quality, and stay was perfect. Thank you

food was excellent, service of the staff excellent. Absolutely loved it here and definitely coming back.

Great smaller hotel. Room was great and food well prepared, especially on the beach cafe. Staff was friendly and they kept the hotel very clean. Well located to take a golf cart and enjoy the entire island. Beach was very nice. Walking distance to shopping. Only slight negative was the nightly entertainment.

We went to Privilege Aluxes with 4 of our friends for one’s 70th birthday. We’ve all been friends for 35+ yearsand we had the BEST time ever! The entire property was absolutely beautiful and the staff was friendly, knowledgeable and they worked their tails off. We chose the all-inclusive option and it is definitely the way to go. The food was all delish and the drinks kept on coming! I would recommend this property to everybody with only one recommendation. While the weather there is perfect in March, it is also spring break and the entire island was extremely crowded and busy. If that doesn’t bother you, then this is the place for you...even in March ❤️

room was never cleaned before 3PM even when we left clean room tag out at 8AM .the air conditioner thermostat did not work. room 623, it stayed only cold (better than hot) too cold at night we had to leave the door open and that waists electricity. . The room needs some hooks around anywhere... in closet and behind bathroom door. Also with a coffee pot and refrigerator you need a dish, spoon and fork and dish towel to dry dishes. Also the bathroom needs an exhaust fan!!!. we loved staying at the hotel , but hope you see the need to correct the above. Also you need MORE umbrellas at the pool!!!!

We had a great time. The staff was excellent inside the hotel, on the beach, and at the pool. I had a great message at the great price.

Beautiful accomadations, staff very friendly. Nice restaurant on the beach. Not many kids, pool was nice

I can't say enough about our stay in Isla Mujeres at the Privilege Aluxes. Everything about our stay was perfect from the room, the staff at the bars, restaurants, lobby and room maintenance. Everyone was friendly and always provided top notch service. The food was great with different options daily along with special events like the BBQ on the beach. The grounds are beautiful and well maintained. We will return to the Privilege Aluxes!

The staff go above and beyond to make your stay incredible! We will return next year!

Reception desk staff is cold..... the attitude is more like ... well this is it what can I do..... the long wait for a ferry from Cancun to Isla M is terrible!! Especially after a long flight..... you queue up with all day trip folks - checking in hotel guests with luggage after a long flight ought to be treated with expedited queue...

Great Stay

Adolfo Lopez Mateos Sm 1 Isla Mujeres QROO

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

Norte Beach is a short stroll from Privilege Aluxes Isla Mujeres Hotel, and other popular attractions like Crayola House are within a few miles (5 km). This 124-room, 4.5-star resort has 2 outdoor pools along with a full-service spa and 3 restaurants. On the beach, it's also near Dolphin Discovery and Joysxee Floating Bottle Island.


Dining

Start your day off right with a free buffet breakfast. There are ample dining options with 3 onsite restaurants, including Satay, which specializes in Asian cuisine. Satisfy your hunger from the comfort of your room with 24-hour room service.


Rooms

All 124 air-conditioned rooms feature iPod docks, refrigerators, and free minibar items. Guests can expect free WiFi and plasma TVs with satellite channels and DVD players. Beds are dressed in premium bedding and bathrooms offer hair dryers and free toiletries. Coffee makers, free bottled water, and laptop-compatible safes are also standard.


Property features

Guests of Privilege Aluxes Isla Mujeres Hotel have access to a full-service spa, 2 outdoor pools, and a fitness center. There's free parking, and an airport shuttle (available on request) for MXN 1300 per person roundtrip. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this beach resort include 3 spa tubs, free WiFi in public areas, and a meeting room.

Room options

Suite Deluxe Pool View

King 1 | Sleeps 3

Honeymoon Suite, 1 King Bed, with Whirlpool Bath , Pool View

King 1 | Sleeps 3

Standard Room, 1 King Bed

King 1 | Sleeps 2

Standard Room, 1 King Bed Adults Only

King 1 | Sleeps 2

Guest reviews for Privilege Aluxes Isla Mujeres Hotel

Everyone (75) Couples (280) Family (20) Other (31) Friends (31)
5

wonderful trip

Everyone

Our stay at the Privilege Aluxes was short but wonderful. The staff was very friendly and helpful, the food at all of the restaurants was delicious and the beach was large and amazing. The beach is very large with private palapa's, bean bag chairs and cabanas. There was always plenty of space on both the beach and the pool and we never had to hunt for a spot. The staff was great and had great recommendations for dinner in town and would always check to see how it was the next day! I would recommend this place and we look forward to coming back very soon!

By on May 9, 2018

Review comment responded on May 10, 2018

Thank your for choosing Privilege Aluxes Hotel for your recent stay in Isla Mujeres. We really appreciate that you took the time to post your feedback, we are delighted to hear that you loved your stay with us and appreciated the services provided by our staff. Thank you again! We look forward to welcoming you back soon!

5
Everyone

Great location for shopping, beach and restaurants. You can walk from the ferry to the hotel. Breakfast was great, go for all inclusive, very good deal. Enjoy a bubble tub on the patio. Check out the local restaurants and night life. Quiet, clean hotel with great staff.

By , from Dallas-Fort Worth on Apr 30, 2018

Review comment responded on May 4, 2018

We really appreciate when one of our guests spend some minutes letting know their good experiences in our property to the readers. It is a pleasure to know that you enjoyed your stay.

5
Everyone

The staff was wonderful; always genuinely cheerful and helpful. The room and hotel facilities were immaculate and there were always workers on site keeping up with everyday maintenance. If we return to Isla Mujeres, we will definitely plan to stay at Privilege Aluxes.

By , from San Antonio, TX on Apr 29, 2018

Review comment responded on Apr 30, 2018

We appreciate you took the time for sharing your experience and also for giving us the opportunity to thank you. The efforts of our team worthwhile when it results in your satisfaction. We would be happy to welcome you again to provide you with more unforgettable moments.

5
Everyone

4th trip and love it! Had a Suite Deluxe and they upgraded to Honeymoon Suite as s surprise.

By , from Houston, Tx on Apr 19, 2018

Review comment responded on Apr 20, 2018

Thank you so much for your kind words. It is so flattering to read about experiences like yours. Thank you for giving Privilege Aluxes the chance to offer you such a wonderful experience. We are honored to be on your favourite places list.

5
Everyone

Great staff and super clean hotel. Always friendly and ready to serve!

By on Apr 18, 2018

Review comment responded on Apr 19, 2018

Thank you for your review. We were delighted to learn you found the hotel to be clean- our housekeeping team are very passionate about keeping the hotel "tip-top" so it's great to see their efforts recognized. We are proud to have such a fantastic team of staff at the hotel offering great service to our valued guests so thank you for taking the time to mention them.

5
Couples

This was our third stay at Privilege Aluxes and our fifth trip to Isla Mujeres. As always, Privilege does not disappoint. The staff is very nice and there to please their customers. They want you to be happy with your vacation. There are security guards all around the property (although we never feel unsafe there). The pools are clean and the beach is beautiful. One thing we like about the beach access at Privilege is that it is not crowded. Many other places on Isla Mujeres put their beach chairs crammed so close that you can hardly move or have any privacy. Not so here. The wait staff on the beach is excellent too! I went to the gym a couple of mornings and was pleased with what it had to offer. Food is awesome and rooms are very clean. The bed was so comfortable! I just can't say enough good things about staying here if you visit Isla Mujeres. You won't be disappointed, especially after you see some of the other accommodations on the island. PS-this hotel is adults only--LOVELY!!!

By on Apr 8, 2018

Review comment responded on Apr 9, 2018

We are delighted to learn that you had an amazing time with us. It is so encouraging to know that you enjoyed the whole experience at Privilege Aluxes. We found your praises very gratifying, after the work and effort made by our team. We thank you for your comments and look forward to providing you with the best of our attention and service excellence soon again.

5
Everyone

As a repeat guest, the staff could not have been nicer. I had a room on the fourth floor, ocean views on 3 sides. We normally go all inclusive and did again this time. There is something truly wonderful about being brought the cocktail of your choice once an hour. Lovely staff. Music at the beach club most nights.

By , from Breckenridge Colorado on Apr 6, 2018

Review comment responded on Apr 8, 2018

Thank you so much for your kind words. It is so flattering to read about experiences like yours. Thank you for giving Privilege Aluxes the chance to offer you such a wonderful experience. We are honored to be on your favourite places list.

5
Everyone

We stayed for 3 nights and 4 days. We really enjoyed ourselves. The hotel staff were very friendly and accommodating. The hotel was clean and it was very close to the beach, literally right across the street. It was also close to nearby shops, bars, and restaurants off the resort. The only thing I would say to be cautious of is if you have a good allergy, they have you fill out what they are when you check in. They say the cooking staff are aware of them when you’re ordering room service however, I put that I was allergic to dairy and there were two different occasions when I received cheese on my food. Otherwise, the trip was great and the hotel was amazing! We plan to go back in the future!

By , from new jersey on Apr 5, 2018

Review comment responded on Apr 19, 2018

First of all we would like to thank you for reviewing Privilege Aluxes. We are very sorry about the inconveniences with the food allergies during your stay. Please note that our team works hard to cater all our guests needs and we veil for our guests safety and health. This is why we take good control of the food allergies list and we feel shocked about your expereince because we had all our records updated with your food allergies information. We want to apologize for this situation and let you know that we are working hard to avoid this kind of situation happend again. Your remarks and suggestions about staff and service are of great assistance for us to improve our work. We take note of everything and are working on it. Overall we feel glad that you enjoyed your stay with us and found the hotel staff to be accomodating and friendly as this is our main objective.

3

ok

Everyone

The physical facilities are top of the line; the staff, no so much

By on Apr 2, 2018

Review comment responded on Apr 8, 2018

Thank you for your time and your feedback. We are sorry to hear about inconsistency in the service, as you can read for other reviews our team works hard to meet all our guests needs, we apologize that this was not your case. We appreciate your remarks and we are considering them to get the highest standards. We would love to have a new opportunity to offer you our best service and a great experience.

4
Everyone

We came down as a parent with 2 teens. Had an awesome room, excellent views, staff was beyond personable. What a great time. Been in Isla many times now And ammenty-wise, food, overall quality, and stay was perfect. Thank you

By , from ATL on Mar 28, 2018

Review comment responded on Apr 10, 2018

Thank you for sharing your comments, we value your feedback to help us improve the service we are offering. We were delighted to see you beautiful views and found out the staff friendly. Thank you again for yur time!