Mantra on Northbourne4.5 out of 5.0
Recent guest reviews
Not happy with staff charging me surcharge when I paid through my debit card and then asking for my american express card to charge. Charged twice for the room and then then hotel management decided to go ahead to cancel my american express transaction and keep the debit charge without asking me on what to do.
Overall the stay was comfortable though the lounge rooms are in need of a revamp. The couches in the room are quite grubby and very uncomfortable and are in urgent need of a change and are probably the main negative in the room itself not to mention the lack of a DVD player which all serviced apartments have these days. The TVs are getting very dated and the volume varies on each channel and is sometimes barely audible. One area that also needs to be addressed is the breakfast area. The serving staff are very nice and very friendly every morning which is quite a positive. However unfortunately the food is always running out and it takes a long time to be restocked. Particularly the fruit and yoghurt section but also other areas. It would not take much to keep an eye on the various sections and get them ordered before they run out. This happens even when things are quiet.
Our room was clean, tidy and spacious. Any requests we had were fulfilled without issue. Close to city centre and parking was available. We would definitely stay here again good value for money with all the required ammenities.
Do not stay here worst experience ever, unprofessional and child like. The management are terrible and service was discusting The reception misplaced my booking and even though i had my call register and proof or booking the charged me and for my stay when it was changed to a later date. I was not refunded or anything Do not stay here worst service
I have stayed at the Mantra On Northbourne twice this year and both times I have had a pleasant stay. It is located close to many restaurants on Lonsdale St and a short walk to the shopping district. The rooms were well appointed, clean and very comfortable. Any time I called for upon staff for service they were very quick to respond to my needs. Great stay! Thankyou
Everything was taken care off, easy to check in and get to room. Nice entrance, love that there were newspapers available. The rooms were clean and nice. Bed was wonderful. Just maybe would have liked softer towels. TV and lounge very comfortable.
What you expect from a Mantra hotel, excellent customer service, clean and good sized rooms. Close to civic, lots of restaurants nearby. Room service menu has definitely improved. Good option if looking to be close to the centre of canberra
Expensive for an average hotel... its better than a motel but the price is over the top. Breakfast is pretty poor and adter couple of disasterous attempts to order dinner which failed to arrive i cant comment on the later menu. Staff are friendly enough even if they clearly have more important people to deal with than me. Luckily i wasnt paying for stay.
These apartments are located within walking distance of the main strip of cafes, shops and bars. Rooms were spacious with a full kitchen, washing machine, large lounge and air con in both rooms. Perfect for our team of 13. Parking $12 per day
Great hotel, great location, comfortable room, good bed, staff very pleasant. What more could you want? This is not a fairly priced hotel for what you are getting, however, I think the extra charge for parking is a unjustified. Otherwise, I thoroughly recommend the hotel.
Reviews from Trip Advisor
58% of guests recommend this hotelTotal of 1462 reviews