Mantra on Northbourne4.5 out of 5.0
Recent guest reviews
I had 6 nights at the Mantra on Northbourne. The staff were always friendly, helpful and courteous. It was a pleasure to stay there. The property was quite close to everywhere I wanted to be i.e. War Memorial, Parliament House, Old Parliament House etc
Food served in the room was overcook, waited 1:45 min to get the food. I have been charged for two breakfast and only had one on the first night, as the breakfast is very very average. Avoid the restaurant, there is so many very good cafe and restaurant at walking distance.
Changed from my normal hotel in Canberra to try something different. Hotel lobby good, rooms okay but bathrooms a bit tired. Rooms on side very noisy in morning as rubbish truck picks up at about 6am - not ideal. What was really disappointing was the restaurant. I ate dinner and breakfast there. dinner i ordered the chicken and I have never had an as dry and small piece of chicken. glad i ordered a side of fries or I would have been very hungry. Breakfast was even more disappointing - at 8.30 there was no one to serve in the restaurant - there were 8 tables marked reserved and all other tables except one had dirty plates on them. There was one spoon of scrambled eggs left - i took this and regreted it - it was horrible. During the 30 minutes I was there no one cleared the other tables and no one arrived for the reserved tables. Very disappointing.
Mantra is a wonderful place to stay over in Canberra either for business or pleasure. I had a nice time and the environment was peaceful. So close to many facilities and places in Canberra. I recommend this to anyone visiting Canberra
Avoid at all costs, $250, one expects some level of service and comfort; my husband checked in the man on reception said enjoy your stay! on 9th Floor the key did not work , I rang reception and their reply was your didn't swipe his credit card! you need to come back down even though we had 2 nights accommodation in full - we weren't allowed into room because of this technicality we hadn't been asked for.
As soon as we arrived to Check in at reception, we saw two men sitting at the reception desk on the computers. They didnt look up to acknowledge us for at least 2 minutes - it was a very unprofessional first impression. At least the female staff acknowledged us straight away when we had an enquiry - they were very consistent. The general manager wasn't any help to us whenever we had an enquiry; instead pushed the duties on to someone else as he wasn't bothered to assist. The photo I have attached is a picture of our room service that was brought to our room, cold and inedible. We contacted reception as soon as we tasted the food and spoke to the General Manager and told him how disappointing this was for us considering the price as well. He said he would speak to one of his staff and get back to us shortly. An hour and a half had passed and he still hadn't made any contact. My partner called reception again and a female member of staff assisted us promptly and immediately removed the cost of the bill for the food from our total bill. The room service trays were left outside our room for majority of the day; one staff member collected one tray and left the other until 6:00pm at night. Thank you to Claire for actually doing her job and being helpful. Unfortunately we cannot say the same for the General Manager, we won't ever be staying at the Mantra on Northbourne again as the Manager has given the hotel a bad service reputation.
Overall hotel was ok, few years ago was better. The eating area could do with a bit of a face lift. Having underground parking is very good. The front desk staff were very pleasant and helpful. Really there is nothing more that I could add to this.
Mantra on Northbourne is a wonderful hotel, lovely and clean, very friendly helpful staff for everything we needed during our stay and for any questions we had about Canberra as first time visitors. Loved our apartment, wonderful big area to relax after full days sightseeing and having the washing machine and dryer is always a bonus.
Great hotel in a convenient location and very helpful staff. Parking underneath. Comfortable beds. Walking distance from city, restaurants and cafes. Stayed with group of friends very happy with the hotel.
We paid premium price for this "city view" apartment which (unbeknown to us) was on the main street with very high traffic flow.The verandah had glass panel fencing but then had a sheet metal "design feature" in front of it which obstructed the view when seated. There was no privacy from the adjacent verandah which was separated by a largely perforated sheet metal panel. There was no attempt made to deaden the traffic noise by using double glazing of windows --- only cheap domestic sliding glass windows. The bathroom had mould in the grouting around the shower screen as well as on the bottom row of tiles. The waste pipe from the vanity was filthy and in immediate view when opening the bathroom door. The kitchen floor was dirty and did not appear to have been mopped once during the period that we were there. For a premium priced room --- "very bad".
- Onsite dining
- Indoor pool
- Fitness center
- WiFi in rooms and public areas (fees apply)
Located in City Centre, Mantra on Northbourne is within 2 miles (3 km) of popular attractions such as Australian War Memorial and National Museum of Australia. This 177-room, 4.5-star hotel welcomes guests with a restaurant, an indoor pool, and a fitness center. Located centrally in Braddon, it's also close to Australian National Botanic Gardens and Old Parliament House.
Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Order from 24-hour room service to satisfy your hunger without leaving your room. For your convenience, a full breakfast is served for a fee each morning from 7 AM to 10 AM.
Mantra on Northbourne's 177 rooms are air-conditioned and provide refrigerators, coffee makers, and ironing boards. Flat-screen TVs come with cable channels and pay movies, and guests can stay connected with WiFi. Bathrooms offer deep soaking tubs and hair dryers. Desks are also available.
At Mantra on Northbourne, guests enjoy an indoor pool, a fitness center, and a sauna. Self parking is offered for AUD 12 per day. The 24-hour front desk has multilingual staff ready to assist with sightseeing, directions, and local dining recommendations. Additional amenities include WiFi in public areas, 3 meeting rooms, and a conference center.
Reviews from Trip Advisor
58% of guests recommend this hotelTotal of 1535 reviews