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Recent guest reviews

We were there for 2 nights earlier this week. On the first night, we came back pretty late - so we didn't notice - but on the 2nd night, we couldn't sleep because the room was very hot. The AC would not turn on. We asked the staff - he said it is the hotel policy to turn off AC between 2AM and 7AM. He refused to turn it on. We asked for a fan - but he said all fans were out. We tried sleeping again - could not - I went out protested again with no better result. I decided to sleep in the garden sofa outside of the lobby at 3AM. The desk guy said "go ahead". Then - every 1 hour he came - woke me up and asked me to go in - I said I can't get back to the hot room. He said he can't let me sleep there - I asked him to go ahead and call the Police. I called Orbitz to ask them and figure something out. Orbitz's response was pathetic - they basically couldn't do anything. Then - at 7AM - they still didn't turn on the AC. When I complained again - the maintenance guy came in and attached some wires to the control and made it to work - but it stopped working again at 9AM - we complained again and they fixed again - we checked out at 12 noon. While checking out - I asked them if they would do something in terms of waiver of any payments because of what they put us through. They flatly refused. Horrible staff - horrible experince. I am sending Orbitz a legal letter asking for compensation for that terrible night. I will also ask them to de-list this horrible hotel.

Via Tomerello 1 Campi Bisenzio FI

Hotel highlights

  • Free continental breakfast
  • Free WiFi and wired Internet in public areas
  • Free parking
  • Onsite dining

Within a short walk of Conte of Florence Factory Outlet, Hotel 500 Firenze is within a mile (2 km) of I Gigli Shopping Center. This 60-room, 4-star hotel has free breakfast along with conveniences like free self parking and a rooftop terrace.


Dining

Start your day off right with a free continental breakfast. Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Savor a meal from the comfort of your room with room service.


Rooms

Hotel 500 Firenze's 60 rooms provide refrigerators, minibars, and free newspapers. Guests can expect free wired Internet and flat-screen TVs with satellite channels. Ceiling fans, hair dryers, and safes are also standard.


Property features

Hotel 500 Firenze offers a children's pool, a rooftop terrace, and free WiFi in public areas. There's free parking and limo/town car service. The front desk has multilingual staff on hand 24/7 to help with concierge services, securing valuables, and dry cleaning/laundry. Additional amenities include a conference center, a business center, and a seasonal outdoor pool.

Room options

Superior Double Room Single Use

1 King Bed | 1 Twin Bed | Sleeps 1

Superior Room

1 King Bed | 1 Twin Bed | Sleeps 2

Triple Room

1 King Bed | 1 Twin Bed | Sleeps 3

Double Room Single Use

1 Double Bed | Sleeps 1

Guest reviews for Hotel 500 Firenze

Everyone (1)
1

they turn off ac at night

Everyone

We were there for 2 nights earlier this week. On the first night, we came back pretty late - so we didn't notice - but on the 2nd night, we couldn't sleep because the room was very hot. The AC would not turn on. We asked the staff - he said it is the hotel policy to turn off AC between 2AM and 7AM. He refused to turn it on. We asked for a fan - but he said all fans were out. We tried sleeping again - could not - I went out protested again with no better result. I decided to sleep in the garden sofa outside of the lobby at 3AM. The desk guy said "go ahead". Then - every 1 hour he came - woke me up and asked me to go in - I said I can't get back to the hot room. He said he can't let me sleep there - I asked him to go ahead and call the Police. I called Orbitz to ask them and figure something out. Orbitz's response was pathetic - they basically couldn't do anything. Then - at 7AM - they still didn't turn on the AC. When I complained again - the maintenance guy came in and attached some wires to the control and made it to work - but it stopped working again at 9AM - we complained again and they fixed again - we checked out at 12 noon. While checking out - I asked them if they would do something in terms of waiver of any payments because of what they put us through. They flatly refused. Horrible staff - horrible experince. I am sending Orbitz a legal letter asking for compensation for that terrible night. I will also ask them to de-list this horrible hotel.

By , from California on Jun 29, 2018

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