The Donna Portals

5.0 star property
Luxury hotel on the beach, with seasonal outdoor pool
VIP Access

Choose dates to view prices

Photo gallery for The Donna Portals

Junior Suite, Balcony, Sea View (Panorama) | View from room
Front of property
Junior Suite, Balcony, Sea View (Panorama) | Minibar, in-room safe, individually furnished, desk
Penthouse Suite Sea View | View from room
Exterior

Popular amenities

  • Pool
  • Bar
  • Pet friendly
  • Breakfast available
  • Parking available
  • Housekeeping

Explore the area

Map
Calle Falconer 19, Calvia, 7181
  • Puerto Portals Marina
    ‪10 min walk‬
  • Cala Mayor Beach
    ‪4 min drive‬
  • Port of Palma de Mallorca
    ‪7 min drive‬
  • Palma de Mallorca (PMI)
    ‪20 min drive‬
VIP Access
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  • Expect exceptional service
  • Extra savings and perks for Rewards members

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Room options

Junior Double Room, Balcony, Beach View

10.0 out of 10
Exceptional
(1 review)
  • 280 sq ft
  • Beach view
  • Sleeps 2
  • 1 King Bed

Penthouse Suite Sea View

  • 398 sq ft
  • Sea view
  • Sleeps 2
  • 1 King Bed

Naughty Suite

  • 495 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

Games Suite

  • 527 sq ft
  • Mountain view
  • Sleeps 2
  • 1 King Bed

Suite, Sea View (Stargazer)

  • 463 sq ft
  • Sea view
  • Sleeps 2
  • 1 King Bed

Executive Double Room, Balcony (by Marcel Wanders)

  • City view
  • Sleeps 2
  • 1 King Bed

Spa Suite

  • 646 sq ft
  • Sleeps 2
  • 1 King Bed

Double Room (by Marcel Wanders)

9.2 out of 10
Wonderful
(5 reviews)
  • 280 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

Beach Level Room

  • 280 sq ft
  • Sleeps 2
  • 1 King Bed

Junior Suite, Balcony, Partial Sea View

  • 280 sq ft
  • Partial sea view
  • Sleeps 2
  • 1 King Bed

Junior Suite, Balcony, Sea View (Panorama)

10.0 out of 10
Exceptional
(1 review)
  • 280 sq ft
  • Sea view
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Calvia

Located in Portals Nous within a mile (2 km) of Puerto Portals Marina, The Donna Portals is within a few miles (5 km) of other popular sights such as Cala Mayor Beach. This 64-room, 5-star hotel has a full-service spa along with a 24-hour gym and free in-room WiFi.

What's nearby

  • Puerto Portals Marina - 10 min walk - 0.5 miles
  • Palma Nova Beach - 4 min drive - 3.3 miles
  • Cala Mayor Beach - 4 min drive - 3.7 miles
  • Port of Palma de Mallorca - 7 min drive - 5.0 miles
  • Cathedral of Santa Maria of Palma - 11 min drive - 6.7 miles

Getting around

  • Marratxi Pont d Inca Station - 13 min drive
  • Son Costa-Son Fortesa Station - 19 min drive
  • Palma de Mallorca Airport (PMI) - 25 min drive

Restaurants

  • ‪Balneario Illetas - ‬5 min drive
  • ‪Flanigan - ‬16 min walk
  • ‪Tahini Sushi Bar & Restaurant - ‬14 min walk
  • ‪Wellies - ‬16 min walk
  • ‪Purobeach Illetas - ‬5 min drive

About this property

The Donna Portals

Luxury hotel on the beach, with seasonal outdoor pool
Guests staying at The Donna Portals enjoy access to a full-service spa, a 24-hour gym, and a sauna. Valet parking is available for EUR 35 per night, and there's also an area shuttle. The 24-hour front desk has multilingual staff ready to assist with concierge services, luggage storage, and securing valuables. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this beach hotel include free WiFi in public areas, meeting rooms, and a seasonal outdoor pool.
Guests can expect free WiFi and 48-inch flat-screen TVs with satellite channels. Beds sport pillow menus and bathrooms offer rainfall showers, hair dryers, and free toiletries. Other standard amenities include balconies, minibars, and safes. Housekeeping is available on request.
Recreational amenities at the hotel include a sauna, a 24-hour fitness center, and a seasonal outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves with a trip to the onsite spa, which has 7 treatment rooms. Services include facials and body treatments. The spa is equipped with Turkish bath/hammam.

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Languages

Catalan, English, French, German, Italian, Russian, Spanish

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free offsite parking
  • Street parking available
  • Area shuttle
  • Onsite parking available only on request
  • Covered valet parking on site (EUR 35 per night)
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 8:00 AM to 11:00 AM for a fee: EUR 45 for adults and EUR 18 for children
  • 2 bars/lounges
  • A poolside bar
  • A restaurant
  • Couples/private dining
  • Private picnics

Restaurants on site

  • Astir
  • Champagne
  • Selini
  • Wellness

Things to do

  • 18-hole adjacent golf course
  • 24-hour gym
  • Art gallery
  • Bicycle rentals
  • Bicycle tours
  • Fitness classes
  • Full-service spa
  • Natural pool
  • Paddleboard
  • Pilates classes
  • Private wine tours
  • Sauna
  • Seasonal outdoor pool
  • Steam room
  • Water sports equipment
  • Wine tours
  • Yoga classes

Family friendly

  • Babysitting (surcharge)
  • In-room crib
  • Laundry facilities
  • Lifeguards on site
  • Seasonal outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service

Business services

  • 2 meeting rooms

Outdoors

  • Dock
  • Garden
  • On the bay
  • On the beach
  • On the boardwalk/promenade
  • Outdoor entertainment area
  • Pool loungers
  • Pool umbrellas
  • Telescope
  • Terrace

Full-service spa

  • 7 treatment rooms
  • Facials
  • In-room massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Area rugs in public areas
  • Elevator (31 inch wide door)
  • Hand-held showerhead
  • Height-adjustable showerhead
  • Stair-free path to entrance
  • Thin carpet in public areas
  • Tile flooring in public areas
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 100% renewable energy
  • 11 floors
  • 2 buildings
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% organic food
  • Banquet hall
  • Built in 2017
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Electric bike charging
  • Humane treatment of captive wild animals
  • Lifeguards
  • Living plant wall
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Pillow menu

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Slippers
  • Towels provided

Entertainment

  • 48-inch flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Champagne service
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Heating
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Office
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Guests will receive key retrieval information
This property enforces a smart-casual dress code at all restaurants, which includes long trousers for men. Shorts, swimsuits, sleeveless clothing, flip-flops are not permitted and closed shoes are required.
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk, key retrieval

Pets

  • This property welcomes pets for EUR 45 per pet, per night
  • Food and water bowls are available
  • Service animals exempt from fees

Children and extra beds

  • One child 3 years old or younger stays free when using existing bedding
  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the local government and will be collected at the property. The tax is reduced by 50% after the 8th night of stay and children under 16 years of age are exempt. Other exemptions and reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November - 30 April, EUR 1.10 per person, per night , up to 9 nights, and EUR 0.55 thereafter. This tax does not apply to children under 16 years of age.
  • A tax is imposed by the city: From 1 May - 31 October, EUR 4.40 per person, per night, up to 9 nights, and EUR 2.20 thereafter. This tax does not apply to children under 16 years of age.

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for cooked-to-order breakfast: approximately EUR 45 for adults and EUR 18 for children
  • Covered valet parking fee: EUR 35 per night
  • Pet fee: EUR 45 per pet, per night
  • Service animals are exempt from fees

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards and cash
This property uses a grey water recycling system
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking in and out are easy with express services. Driving? This property offers valet parking (fees apply), along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • Charges or special cancellation policies for group reservations may apply (more than 8 rooms for the same property/stay dates).
  • Guests must contact this property in advance to reserve onsite parking.
  • This property accepts credit cards and cash.
  • This property uses a grey water recycling system.
  • Onsite safety features include a smoke detector.
  • The property is professionally cleaned.

Additional information about polices, regulations, and more:

  • Due to national regulations, cash transactions can't exceed EUR 1000 at this property. For additional details, contact the property using the contact information on your booking confirmation.
  • The seasonal pool is open from March to October.
  • Pool access available from 10:00 AM to 7:00 PM.
  • Reservations need to be made in advance for golf tee times. Contact the hotel at the phone number listed on your booking confirmation.
  • No rollaway or extra beds are available.

Property is also known as

Hotel The Donna
The Donna Portals Hotel
The Donna Portals Calvia
Iberostar Grand Portals Nous
The Donna Portals Hotel Calvia
Iberostar Grand Portals Nous Adults Only

Frequently asked questions

Is a free cancellation option available at The Donna Portals?

The Donna Portals provides free cancellation on certain room rates. For more details, take a look at the cancellation policy on Orbitz.

How much does it cost to stay at The Donna Portals?

As of Jul 24, 2025, prices found for a 1-night stay for 2 adults at The Donna Portals on Jul 25, 2025 start from $588.72, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do close to The Donna Portals?

This hotel is situated in Portals Nous within a short 19-minute walk of Puerto Portals Marina. You'll also find Port of Palma de Mallorca and Illetas Beach within a short drive.

Is there parking available at The Donna Portals?

Yes, covered valet parking is offered for EUR 35 per night. Though parking is available on request, accessible parking, electric bike charging, and electric car charging are also available.

Is a spa located at The Donna Portals?

There is a full-service spa available for guests to enjoy and services include massages, facials, and body treatments.

Does The Donna Portals feature a casino at the property?

No, The Donna Portals doesn't have a casino.

Will I find an indoor pool at The Donna Portals?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. Guests have access between 10:00 AM and 7:00 PM and the seasonal pool is normally open from March until October.

What do couples enjoy most about The Donna Portals?

At this beachfront hotel, there are many amenities for couples, including Champagne service and in-room massages in each guestroom with some featuring sea views.

Does The Donna Portals have a hot tub?

Yes, this hotel offers private indoor spa tubs in some guestrooms.

Does The Donna Portals have a restaurant with a breakfast menu?

Yes, The Donna Portals serves a cooked-to-order breakfast for a surcharge each morning at Astir.

Will The Donna Portals allow pets to stay free of charge?

Although they can't stay for free, pets are welcome at The Donna Portals for a fee of EUR 45 per pet, per night. The property also provides food and water bowls.

Does The Donna Portals have connecting rooms?

No, this hotel doesn't feature connecting guestrooms.

Where is the closest airport to The Donna Portals?

The closest major airport to The Donna Portals is Palma de Mallorca Airport (PMI), which is 14.4 mi away (25 minutes by car).

Are there rooms with balconies at The Donna Portals?

Yes, every guestroom at The Donna Portals comes with a balcony with some featuring sea or garden views.

The Donna Portals Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 118 out of 161 reviews
Rating 8 - Good. 35 out of 161 reviews
Rating 6 - Okay. 2 out of 161 reviews
Rating 4 - Poor. 4 out of 161 reviews
Rating 2 - Terrible. 2 out of 161 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Vishali

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property and staff was amazing
Stayed 6 nights in Mar 2025

10/10 Excellent

Joshua

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An exceptional hotel.. All of the staff are fantastic especially Rosa on Front Desk and Amy in the restaurant also Daniel and Francisco, everyone was welcoming and helpful. I was initially staying for 1 day but 5 days later am still here. Thank you
Stayed 1 night in Mar 2025

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Mar 2025

10/10 Excellent

Markus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A week in Mallorca

Modern, beautifully located hotel with friendly staff and stunning beach and chiringuito just nearby.
Stayed 7 nights in Nov 2024

10/10 Excellent

Martin

Stayed 3 nights in Oct 2024

10/10 Excellent

Hayley

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Great property but lifts are slow and a little old. Spa is great!
Stayed 3 nights in Oct 2024

10/10 Excellent

Kate

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel, facilities and location. Junior suite was an excellent size.
Stayed 3 nights in Sep 2024

10/10 Excellent

Yarden

Liked: Amenities, property conditions & facilities
Service was unmatched, wish we could stay longer!
Stayed 1 night in Sep 2024

10/10 Excellent

Steven, San Diego

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was the location ever.
Stayed 2 nights in Sep 2024

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing

Myself and my partner had the most fantastic stay here and could not fault the hotel in anyway. Staff were amazing but Hamdi, Eddie and Quan were outstanding and went above and beyond for us the entire trip. Room was beautiful and clean, food was lovely and shuttle service was fantastic. Will be returning next year!
Stayed 5 nights in Sep 2024

10/10 Excellent

Mohammad, london

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 3 nights in Sep 2024

10/10 Excellent

Francisca

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best experience ever

Pepi at the front desk and Joan at the pool made the impossible to accommodate us. No words to say how comfortable we all felt after our flight got cancelled and were able to find a room in that amazing hotel. Being a mallorquina living in nyc for 23 years is difficult when it comes to rate but rest assure that if you are an American and you have doubts to choose this hotel, please take it for the best of your experience in Mallorca. I’d like also to name that young man Hamdi, who would offer us a ride wherever every time we crossed paths with him, we didn’t take it because I still feel local and wanted my daughters to explore, but I have the feeling that he would get out of his way to make you feel comfortable. A 6⭐️ for this hotel gem 💎
Stayed 3 nights in Aug 2024

2/10 Terrible

alan

Disliked: Cleanliness, staff & service, property conditions & facilities
Ants in bedroom and bed After being reported and room "cleaned" ants still present. Outside power washed and water entered room. Lack of handrails at outside steps for anyone needing that assistance.
Stayed 3 nights in Jun 2024

6/10 Okay

habeeb

Stayed 5 nights in Jul 2024

10/10 Excellent

Mauricio

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed our stay, beautiful mediterranean colors mixed with avant garde deco. Breakfast downstairs really good!
Stayed 1 night in Jul 2024

4/10 Poor

Andres

Liked: Amenities
I recently stayed at the Donna Portals hotel in Palma de Mallorca, expecting a luxurious 5-star experience. Instead, I encountered poor management and lackluster hospitality skills from start to finish. Firstly, the reception process was bizarre. I was awkwardly directed to a distant bar from the reception area and asked for my credit card, which was taken away—unacceptable and unprofessional. The room was another major letdown. The TV didn’t work, and the coffee capsules for the Nespresso machine were generic. The room’s door was damaged, requiring a manual key instead of an access card. Despite their promise to fix it, no one ever came. Breakfast via room service was equally disappointing. I ordered scrambled eggs with vegetables and received a tiny portion with a single leaf of lettuce. They forgot the bread basket and brought just two slices of bread instead. The hotel’s disorganization extended to billing procedures at the pool, where receipts lacked a designated space for room numbers. Their online advertising of an exclusive beach was misleading; it’s a crowded public beach. This hotel seems to be run by someone with no clue about hospitality. Donna Portals is an absolute disgrace. Save yourself the frustration and avoid this so-called 5-star hotel at all costs.
Stayed 1 night in Jul 2024

10/10 Excellent

tom

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was our best ever hotel experience , the staff was so nice and the service was 6 stars service (kindness, super clean rooms and amenities). The room was amazing, and the breakfast as well, the beach is perfect for families with easy access, beautiful sand and crystal clear water. We will definitely come back for another vacation!
Stayed 3 nights in Jul 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Exceptional property

We were blown away by our experience at The Donna Portals. The property, service and accommodations were five star. The views are breathtaking and the beach just steps from the property exceeded our expectations. We cannot wait to come back here!!
Stayed 3 nights in Jul 2024

10/10 Excellent

Abdulla

Stayed 3 nights in Jun 2024

10/10 Excellent

Vasili

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff!
Stayed 4 nights in Jun 2024

10/10 Excellent

Alejandro

Stayed 2 nights in Jun 2024

8/10 Good

Vicky

Stayed 4 nights in May 2024

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in May 2024

10/10 Excellent

Halah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2024

10/10 Excellent

Alexandra

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best stay

Amazing stay from start to finish! I highly recommend this property:)
Stayed 3 nights in Oct 2023