Callands-Gretna Vacation Packages

Very friendly staff. Good food. Rooms are clean.

We booked this overnight stay during a long trip from SC to NY and due to my past good experiences with Best Western and its “Excellent” rating on Expedia, I thought it’d be the perfect fit. Upon arrival the staff was very nice, hotel lobby was impressive and then we got to the room. Upon opening the door, the damp feeling and musty smell was hard to ignore. Non-refundable we sucked it up. First thing, we used the bathroom and upon first flush, toilet overflowed from the bottom and top. My husband had to turn the valve off to stop it. And yes, it was just a pee 😉. They graciously gave us a new room but the second room was more musty than the first. And my husband who usually has no complaints and is a pretty rugged guy, couldn’t fall asleep bec of the smell and the damp feeling sheets. Clean albeit, they were damp feeling. We did not even shower bec the tub looked dirty. Lastly, I didn’t want to put anything on the rug/floor so I was about to put my bag under the night table in a cubby like space and Before I did, I touched it and a layer of dust accumulated instantly on my finger. I’ve never seen anything like it and I’ve traveled a lot. All in all the staff was lovely yet the lobby is deceiving. I do hope the management sees this and takes action to make conditions better, it really gives Best Western overall a bad name when I’ve historically had great experiences in others.

I don't write reviews.thx