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Recent guest reviews

Usually i would give this hotel a double thumbs up, but i got ripped off this last trip. Before i left, i called the front desk to send someone up to come up to check the minibar, but they told me to instead come down. I figured i better take pictures so I took pictures and a video of the minibar. I go downstairs to check out and the assistant does up and calls back that 29,400 minibar expense was to be charged. I showed the front desk guy the pictures, but no go. I handed him a 50,000 and he guves me 20000 back. What made it worse was that he ALSO charged my American Express card. I gave Esther (the best waitress in Cali) a 20,000 tup for a free breakfast so it irks me to get ripped off once . Nevermind TWICE for the same event

I received great service from the staff. My last day the ac went out, and i asked the housekeeper if she knew the issue. She thought it needed a repairman, ut i was just going to let it be

Pros: 1. Great service/staff 2. Great price (through orbitz) 3. Location is close to everything Cons: 1. Housekeeping staff is very loud at early hours of the morning (7am) 2. I did not have hot water/water pressure in my shower 3. A/C froze up and began leaking water 4. Hotel advertises private transportation but the service was never available because of the fear that taxi drivers will protest the service. 5. The hotel breakfast (which costs extra) was less than mediocre.

I don’t really like the way I was treated, they were asking me for my credit card, my ID and my passport every days, they also asked for a $ 80.00 deposit that I paid in cash. They said that were afraid that my credit card doesn’t have any money. I really think that I was a victim of the color of my skin discrimination. I was very disappointed that this happens to me, I even make a formal complaint to the hotel manager. That day I was living

This hotel is very luxurious. I love it. It is also very secure and the staff is very helpful.

friendly staff and customer services excelent breafast

We were locked for 20 minutes inside the hotel elevator and pressed the emergency button of the elevator but it did not work, the intercom nobody answered it. Nobody at the hotel noticed. We had to call the city firefighters to let the hotel know about the situation. We were told it is a recurring problem with the elevators. We feel a lot of panic and insecurity. We will not go back to that Hotel.

Strong moldy odor in the rooms. I had an allergic reaction to it, so I was moved to another room. The second room started a fire in the bathroom when I took a warm shower (No hot water) the electric water heater had started on fire. Gym has a broken universal gym and some working treadmills. No weights. Breakfast is basic and mostly meat based, few vegetarian or healthy options. The view from the rooms is the most redeeming quality, but you have to stay in the executive or premiere rooms to have a good view. They make all of your guests leave their identification at the front desk and security will not allow your guest in if they forgot it.

The attention of the hotel staff is warm and friendly. The rooms are spacious and comfortable. The breakfast buffet is included and it is delicious. The hotel is centrally located. The hotel offers taxi service with trained drivers to make tours of the city.

Staff was very helpful at the reception. Great bellman. The gals in the breakfast area had the free breakfast thst was available till 10am all packed up by 9:53am. Good thing we arrived at 9:50 Am. Rooms had great balconies. I would stay here again.

Good location! rooms are comfortable! staff are nice and willing to help

I almost didn't stay there because some reviews speaking of musky rooms and scary elevators. I found none of that. My room was huge, three rooms with a super nice bath and a good view. The staff was very very helpful. I speak very little Spanish but had no problem communicating. there was always someone at the desk that could speak some English.

Terrible Guest service. Old hotel with no intention to improve. Not recommended at all . Old scary elevators. You no get what you paid. This is 2 star hotel. If you don't mind about guest service, kind staff, cleanness , modernity...this is your hotel .

the hotel staff is very profesional and will explain things to you. but, the hotel is just old and the toilets dont flush well so, if you can afford something better then do it. if the Price is important then you have the right place.

I was in Cali for business. I was only spending 1 night and needed a safe, clean and central hotel. The staff was extremely helpful and pleasant. The hotel is seriously dated however for the price it is exactly what I needed. I would stay again.

VERY NICE PLACE , VERY CONFORTABLE, VERY CLEAN, NICE BREAKFAST, VERY CONVINIENT LOCATION, WIFI WORKS AND VERY FRIENDLY AND HELPFUL STAFF

Av. de las Americas 18 N 26 Cali Valle del Cauca

Hotel highlights

  • Steps from Cali Tower
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Fitness center

Torre De Cali Plaza Hotel places you next to Cali Tower and within 2 miles (3 km) of other popular attractions like Chipichape Shopping Center. This 111-room, 3.5-star hotel has a restaurant, free in-room WiFi, and a fitness center.


Dining

This hotel is home to a restaurant and a bar/lounge. Order from room service to satisfy your hunger without leaving your room. For your convenience, a continental breakfast is served for a fee each morning from 6:00 AM to 10:00 AM.


Rooms

Torre De Cali Plaza Hotel's 111 air-conditioned rooms provide free newspapers, safes, and ironing boards. Guests can expect free WiFi and 32-inch flat-screen TVs with cable channels. Bathrooms offer hair dryers, and pillowtop beds with pillow menus ensure a restful night. Desks are also included.


Property features

Torre De Cali Plaza Hotel features a fitness center, free WiFi in public areas, and a business center. For transportation, you can make use of an airport shuttle (available 24 hours) for COP 58000 per person one-way, as well as an area shuttle for a fee. The front desk has multilingual staff that can help with securing valuables, concierge services, and dry cleaning/laundry. Additional amenities include free newspapers, laundry facilities, and a porter/bellhop.

Room options

Premier Double Room

1 Queen Bed | Sleeps 2

Executive Room, 2 Double Beds

2 Double Beds | Sleeps 4

Premier Room, 2 Double Beds

2 Double Beds | Sleeps 4

Classic Double Room

1 Double Bed | Sleeps 2

Guest reviews for Torre De Cali Plaza Hotel

Everyone (19) Business (6) Couples (3) Family (6) Other (9) Friends (2)
3
Everyone

Usually i would give this hotel a double thumbs up, but i got ripped off this last trip. Before i left, i called the front desk to send someone up to come up to check the minibar, but they told me to instead come down. I figured i better take pictures so I took pictures and a video of the minibar. I go downstairs to check out and the assistant does up and calls back that 29,400 minibar expense was to be charged. I showed the front desk guy the pictures, but no go. I handed him a 50,000 and he guves me 20000 back. What made it worse was that he ALSO charged my American Express card. I gave Esther (the best waitress in Cali) a 20,000 tup for a free breakfast so it irks me to get ripped off once . Nevermind TWICE for the same event

By on Nov 5, 2019

5
Everyone

I received great service from the staff. My last day the ac went out, and i asked the housekeeper if she knew the issue. She thought it needed a repairman, ut i was just going to let it be

By on Sep 11, 2019

5
Everyone

By on Aug 15, 2019

5
Everyone

By on Aug 11, 2019

4
Family

Pros: 1. Great service/staff 2. Great price (through orbitz) 3. Location is close to everything Cons: 1. Housekeeping staff is very loud at early hours of the morning (7am) 2. I did not have hot water/water pressure in my shower 3. A/C froze up and began leaking water 4. Hotel advertises private transportation but the service was never available because of the fear that taxi drivers will protest the service. 5. The hotel breakfast (which costs extra) was less than mediocre.

By , from Florida on Jul 16, 2019

1
Everyone

I don’t really like the way I was treated, they were asking me for my credit card, my ID and my passport every days, they also asked for a $ 80.00 deposit that I paid in cash. They said that were afraid that my credit card doesn’t have any money. I really think that I was a victim of the color of my skin discrimination. I was very disappointed that this happens to me, I even make a formal complaint to the hotel manager. That day I was living

By on Jul 3, 2019

Review comment responded on Jul 8, 2019

Dear Guest, Friendly greeting. TORRE DE CALI PLAZA HOTEL family, sincerely express gratitude for your comments, your observations is very important and valuable for us it gives us for this reason we respond to it. In our hotel there is no practice of discrimination, all guests must leave a deposit in cash in the case of credit card. We hope to have your presence, because our happiness is in the heart of our clients and guest, satisfying your desires with love, warmth, friendliness and security and excellent services.

5
Everyone

By on Jun 30, 2019

5
Partner Couples

This hotel is very luxurious. I love it. It is also very secure and the staff is very helpful.

By on Jun 18, 2019

5
Everyone

By on May 26, 2019

5
Family Family

friendly staff and customer services excelent breafast

By on Mar 5, 2019

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