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Recent guest reviews

Excellent service all around.. staff goes the extra mile. Will be staying on my next visit.

For me unique is the staff, very professional and wonderful people. I like everithing: delicious breakfast, comfortable atmosphere, very clean Thank you Ana Love

I paid extra money for a suite, However paying extra didn’t pay off and was not worth the price. My shower door did not work. I ordered to have it looked at and repaired. But maintenance came and told me he didn’t have the part and will be returning. And never returned. Also my toilet seat did not function properly. It will have to be held open while in use.. I felt cheated for paying for a luxury suite and in the result I was inconvenienced with a faulty room that wasn’t satisfying..

Wonderful experience, more than expected. Great value. Highly recommended

When headed to Cali, I'm not sure there's anywhere else I'd rather stay. Everything was convenient, easy, and well taken care of. The staff was incredibly nice.

You cannot get a better value in Cali. Location - great Staff - great Room size and cleanliness/comfort - great Price - fantastico! I travel outside the US often for business and this hotel had the services and comfort of a a Hotel costing 2-3X as much. I paid about $125 american per night including free breakfast and Wi-Fi. Are you kiiding me? What a deal. I recommend this hotel w/out a doubt. the staff are all great and freindly w/ many speaking english if you need it.

the usual service....not. Everything seemed to be going well until one of my family members came to visit and they were asked to show ID and then called my room and asked if they could come up....sure let him up. Shortly within one minute there was an employee at the room door asking me to sing the copy of my cousin's ID .....no problem I guessed but weird then I get a phone call stating that I was being charged $65,000 Colombian pesos about $40.00 US for the visitor....the charge of an additional room guest. Well, as you can imagine, traveling all over the world this was absurd or came as a surprise. So now I have to interrupt my visit and vacation to go to the front desk and clear this matter up and call a supervisor etc. And was told that this was an administration rule and that's the way things were done there. How absurd why didn't they tell me this prior to registering or and mention this little (huge) inconvenience? Well, what ever was good about the place went bad and this experience soured the whole stay. Felt like Hotel with American name with inferior management and rules.....there lies the bait and switch.

The rating provided was accurate and helpful. The reviews from past guests provided the right expectation. The information was again a great help for me! My room suite and comfort were beyond expectations.

Excellent wifi almost everywhere free

good servie

Very quiet and pleasant, friendly staff.

Good value for an international chain in Colombia. Avoid rooms facing street, can be very noisy. Rooms are large and comfortable.

The stay was just OK until I was leaving the room to go and check out. I had two suitcases with me an my first problem was the elevator was out of service. I wasn't to concerned as I was on the fourth floor and decided that I could take the exit stairway. To my surprise I found the stairway exit (Fire exit) was locked with a key. Hardly thought this was acceptable and went I walked around I found another was down. I did mention this to several people, but it didn't seem to alarm anyone.

Cali 18 North No. 4 N-08 Cali Valle del Cauca

Room options

Junior Room, 1 Bedroom, Non Smoking (King)

1 King Bed | Sleeps 2

Executive Room, 1 Bedroom, Non Smoking

1 King Bed | Sleeps 2

Room, 1 Twin Bed, Non Smoking (Smaller Guest room)

1 Twin Bed | Sleeps 2

Room, 1 Queen Bed, Non Smoking (Smaller Guest room)

1 Queen Bed | Sleeps 2

Hotel highlights

  • Steps from Cali Tower
  • Free English breakfast
  • Free WiFi and wired Internet in rooms and public areas
  • Onsite dining

Centenario Commercial Center is a short stroll from Four Points by Sheraton Cali, and other popular attractions like Calima Gold Museum of the Bank of the Republic are within a mile (2 km). This 181-room, 3.5-star hotel welcomes guests with conveniences like 2 restaurants, free breakfast, and free in-room WiFi.


Dining

Free English breakfast is included with your stay and awaits you each morning from 6 AM to 10 AM. Enjoy dining at Restaurante Mango´s, one of 2 onsite restaurants. Savor a meal from the comfort of your room with room service, or entertain your taste buds with a beverage at the bar/lounge or coffee shop/café.


Rooms

The 181 rooms are air-conditioned and have an array of amenities, including refrigerators, minibars, and coffee makers. 32-inch plasma TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries. Free newspapers, free local calls, and free bottled water are also standard.


Property features

Four Points by Sheraton Cali features free WiFi in public areas, a business center, and coffee in a common area. You can take advantage of limited parking, along with an area shuttle for a fee. The 24-hour front desk has multilingual staff ready to assist with concierge services, dry cleaning/laundry, and securing valuables. Additional amenities include a computer station, a library, and free newspapers.

Guest reviews for Four Points by Sheraton Cali

Everyone (3) Business (6) Couples (1) Family (2) Friends (1) Other (1)
5
Everyone

By on Feb 3, 2020

Review comment responded on Feb 3, 2020

Respetado(a) señor(a) Huésped Reciba un cordial saludo por parte del hotel Four Points by Sheraton Cali. Gracias por tomar el tiempo para evaluar nuestros servicios y darnos una calificación perfecta. Nos alegra inmensamente saber que nuestro hotel fue de su total agrado. Le agradecemos enormemente, esperamos pronto su regreso Cordialmente, Yubiza Nieto León Gerente General

5
Everyone

Excellent service all around.. staff goes the extra mile. Will be staying on my next visit.

By on Dec 30, 2019

Review comment responded on Jan 2, 2020

Mr Dear Guest Greetings from hotel Four Points by Sheraton Cali. It is a pleasure to read your comments on the additional effort received from our team, thanks for writing and we hope to see you soon! Once Again thank you to write us and we hope to see you soon. Yamileth Becerra Coordinadora de Servicio al huésped Hotel Four Points by Sheraton Cali

5
Family

For me unique is the staff, very professional and wonderful people. I like everithing: delicious breakfast, comfortable atmosphere, very clean Thank you Ana Love

By , from Orlando, Fl. on Nov 17, 2019

Review comment responded on Dec 6, 2019

Dear Mrs. Ana Greetings from the Four Points by Sheraton Cali hotel. We are happy when we generate wonderful experiences in the rooms of our guests, we are pleased to know that the room, comfort, cleanliness and good service were to your liking. See you soon Cordially Yubiza Nieto León General Manager

2
Everyone

I paid extra money for a suite, However paying extra didn’t pay off and was not worth the price. My shower door did not work. I ordered to have it looked at and repaired. But maintenance came and told me he didn’t have the part and will be returning. And never returned. Also my toilet seat did not function properly. It will have to be held open while in use.. I felt cheated for paying for a luxury suite and in the result I was inconvenienced with a faulty room that wasn’t satisfying..

By on Jan 7, 2019

Review comment responded on Feb 2, 2019

Dear Mrs Anonymous Greetings from hotel Four Points by Sheraton Cali. Thank you for taking the time to evaluate our service and share a review of your experience at our hotel about the inconveniences presented during your stay with the bathroom of the assigned room. I've shared it with our maintenance manager for follow-up. We sincerely apologize for the inconvenience, we regret that this has happened. We wait for you soon Cordially Yubiza Nieto León General Manager

5

excellent stay

Other

Wonderful experience, more than expected. Great value. Highly recommended

By on Dec 9, 2015

4

nice in cali

Business

When headed to Cali, I'm not sure there's anywhere else I'd rather stay. Everything was convenient, easy, and well taken care of. The staff was incredibly nice.

By on Feb 8, 2014

5

best in cali

Business

You cannot get a better value in Cali. Location - great Staff - great Room size and cleanliness/comfort - great Price - fantastico! I travel outside the US often for business and this hotel had the services and comfort of a a Hotel costing 2-3X as much. I paid about $125 american per night including free breakfast and Wi-Fi. Are you kiiding me? What a deal. I recommend this hotel w/out a doubt. the staff are all great and freindly w/ many speaking english if you need it.

By on Oct 11, 2012

1

bait and switch

Family

the usual service....not. Everything seemed to be going well until one of my family members came to visit and they were asked to show ID and then called my room and asked if they could come up....sure let him up. Shortly within one minute there was an employee at the room door asking me to sing the copy of my cousin's ID .....no problem I guessed but weird then I get a phone call stating that I was being charged $65,000 Colombian pesos about $40.00 US for the visitor....the charge of an additional room guest. Well, as you can imagine, traveling all over the world this was absurd or came as a surprise. So now I have to interrupt my visit and vacation to go to the front desk and clear this matter up and call a supervisor etc. And was told that this was an administration rule and that's the way things were done there. How absurd why didn't they tell me this prior to registering or and mention this little (huge) inconvenience? Well, what ever was good about the place went bad and this experience soured the whole stay. Felt like Hotel with American name with inferior management and rules.....there lies the bait and switch.

By on Oct 7, 2012

5

great space for your momey

Couples

The rating provided was accurate and helpful. The reviews from past guests provided the right expectation. The information was again a great help for me! My room suite and comfort were beyond expectations.

By on Apr 29, 2012

4

excellent

Business

Excellent wifi almost everywhere free

By on Jun 6, 2011

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