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Recent guest reviews

excellent place with swimming pool, Jacuzzi, gym,steam room and a great location

My only issue with this hotel is the wifi . Because of that I’ll give a 9 out of 10

Great place to stay in, convenience location in town, worth every dollar you put in.

This hotel is an oasis in the center of cali conveniently located ,clean ,clean ,clean .jacuzzi rooftop pool,sauna,gym,parking,great bedding sheets ,extremely comfortable bed ,is a jewel of a hotel forever considered my 2nd home/family in Cali above all the hotel staff was beyond welcoming and warm I will forever be thankful . Must have tried every single dish at the restaurant/room service and give the hotel and restaurant a perfect 10. Good job guys

The staff at this hotel is excellent with their service and the hotel is well maintained.

Excellent service all around.. staff goes the extra mile. Will be staying on my next visit.

For me unique is the staff, very professional and wonderful people. I like everithing: delicious breakfast, comfortable atmosphere, very clean Thank you Ana Love

I paid extra money for a suite, However paying extra didn’t pay off and was not worth the price. My shower door did not work. I ordered to have it looked at and repaired. But maintenance came and told me he didn’t have the part and will be returning. And never returned. Also my toilet seat did not function properly. It will have to be held open while in use.. I felt cheated for paying for a luxury suite and in the result I was inconvenienced with a faulty room that wasn’t satisfying..

Wonderful experience, more than expected. Great value. Highly recommended

When headed to Cali, I'm not sure there's anywhere else I'd rather stay. Everything was convenient, easy, and well taken care of. The staff was incredibly nice.

You cannot get a better value in Cali. Location - great Staff - great Room size and cleanliness/comfort - great Price - fantastico! I travel outside the US often for business and this hotel had the services and comfort of a a Hotel costing 2-3X as much. I paid about $125 american per night including free breakfast and Wi-Fi. Are you kiiding me? What a deal. I recommend this hotel w/out a doubt. the staff are all great and freindly w/ many speaking english if you need it.

the usual service....not. Everything seemed to be going well until one of my family members came to visit and they were asked to show ID and then called my room and asked if they could come up....sure let him up. Shortly within one minute there was an employee at the room door asking me to sing the copy of my cousin's ID .....no problem I guessed but weird then I get a phone call stating that I was being charged $65,000 Colombian pesos about $40.00 US for the visitor....the charge of an additional room guest. Well, as you can imagine, traveling all over the world this was absurd or came as a surprise. So now I have to interrupt my visit and vacation to go to the front desk and clear this matter up and call a supervisor etc. And was told that this was an administration rule and that's the way things were done there. How absurd why didn't they tell me this prior to registering or and mention this little (huge) inconvenience? Well, what ever was good about the place went bad and this experience soured the whole stay. Felt like Hotel with American name with inferior management and rules.....there lies the bait and switch.

The rating provided was accurate and helpful. The reviews from past guests provided the right expectation. The information was again a great help for me! My room suite and comfort were beyond expectations.

Excellent wifi almost everywhere free

good servie

Very quiet and pleasant, friendly staff.

Cali 18 North No. 4 N-08 Cali Valle del Cauca

Hotel highlights

  • Free English breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

Centenario Commercial Center is a short stroll from Sonesta Hotel Cali, and other popular attractions like Calima Gold Museum of the Bank of the Republic are within a mile (2 km). This 181-room, 4-star hotel has conveniences like a full-service spa, free in-room WiFi, and free self parking.


Dining

Free English breakfast is included with your stay and awaits you each morning from 6 AM to 10 AM. Order from room service to satisfy your hunger without leaving your room, or explore the hotel and get a bite to eat at the onsite restaurant or coffee shop/cafe.


Rooms

Guests can expect 32-inch plasma TVs with cable channels, along with free WiFi and wired Internet. Other standard amenities include refrigerators, free local calls, and laptop-compatible safes.


Property features

Guests staying at Sonesta Hotel Cali enjoy access to a full-service spa, a gym, and a sauna. You can take advantage of free parking if you drive. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and securing valuables. Other amenities at this spa hotel include free WiFi in public areas, a business center, and coffee/tea in a common area.

Room options

Suite, 1 King Bed (Suite Junior)

1 King Bed | Sleeps 2

Room, 2 Twin Beds (Habitacion 2 Camas)

2 Twin Beds | Sleeps 2

Suite, 1 King Bed (Suite Ejecutiva)

1 King Bed | Sleeps 2

Room, 1 Queen Bed (Habitacion Estandar)

1 Queen Bed | Sleeps 2

Guest reviews for Sonesta Hotel Cali

Everyone (7) Couples (4) Business (6) Family (3) Other (1) Friends (1)
5
Everyone

excellent place with swimming pool, Jacuzzi, gym,steam room and a great location

By , from Denver on Jun 17, 2022

Review comment responded on Jun 18, 2022

Dear Mr Ricardo. Thank you for taking the time to share us about your experience at our hotel, we are happy for your comments about our wet areas and locations, because we are always looking for ways to improve our service. Best Regards Yubiza Nieto General Manager.

4
Everyone

By on Apr 28, 2022

Review comment responded on Sep 8, 2022

Respetado señor Carlos Gracias por tomar el tiempo para evaluar nuestros servicios y darnos una calificación perfecta. Nos alegra inmensamente saber que nuestro hotel fue de su agrado.

5
Everyone

By on Mar 1, 2022

4
Partner Couples Friends

My only issue with this hotel is the wifi . Because of that I’ll give a 9 out of 10

By on Feb 20, 2022

Review comment responded on Feb 21, 2022

Dear Carlos, Thanks for taking the time to give and share your opinion. it is very important for us, that you had a great stay. We hope to see you soon. Best Regards. Yubiza Nieto General Manager.

5
Partner Couples

Great place to stay in, convenience location in town, worth every dollar you put in.

By on Feb 1, 2022

Review comment responded on Feb 1, 2022

Dear mr William. we thank you for taking the time to share your opinion about our hotel, it is a pleasure that you had a great experience. ¡We hope to see you again soon! Cordially Yubiza Nieto General Manager.

5
Partner Couples

This hotel is an oasis in the center of cali conveniently located ,clean ,clean ,clean .jacuzzi rooftop pool,sauna,gym,parking,great bedding sheets ,extremely comfortable bed ,is a jewel of a hotel forever considered my 2nd home/family in Cali above all the hotel staff was beyond welcoming and warm I will forever be thankful . Must have tried every single dish at the restaurant/room service and give the hotel and restaurant a perfect 10. Good job guys

By on Sep 24, 2021

Review comment responded on Sep 25, 2021

Dear Carlos, On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Four Points by Sheraton Cali. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests. Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback. We also recognize these are unusual times and we thank you for choosing to stay with us. Sincerely, Camilo Wilchez, Revenue Manager

5
Everyone

By on Aug 20, 2021

5
Family

The staff at this hotel is excellent with their service and the hotel is well maintained.

By on Mar 7, 2021

Review comment responded on Mar 9, 2021

Dear Guest, Greetings from hotel Four Points by Sheraton Cali We have received your qualification through our service survey, we thank you for taking the time to answer it. It is a pleasure to read your comments about your satisfaction in the services offered. Once again, thanks for writing and we hope to see you soon Best regards, Yubiza Nieto General Manager

5
Everyone

By on Feb 3, 2020

Review comment responded on Feb 3, 2020

Respetado(a) señor(a) Huésped Reciba un cordial saludo por parte del hotel Four Points by Sheraton Cali. Gracias por tomar el tiempo para evaluar nuestros servicios y darnos una calificación perfecta. Nos alegra inmensamente saber que nuestro hotel fue de su total agrado. Le agradecemos enormemente, esperamos pronto su regreso Cordialmente, Yubiza Nieto León Gerente General

5
Everyone

Excellent service all around.. staff goes the extra mile. Will be staying on my next visit.

By on Dec 30, 2019

Review comment responded on Jan 2, 2020

Mr Dear Guest Greetings from hotel Four Points by Sheraton Cali. It is a pleasure to read your comments on the additional effort received from our team, thanks for writing and we hope to see you soon! Once Again thank you to write us and we hope to see you soon. Yamileth Becerra Coordinadora de Servicio al huésped Hotel Four Points by Sheraton Cali

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