InterContinental Cali4.5 out of 5.0
Recent guest reviews
The hotel is well located in a good area of Cali. The rooms are tired but spacious. The breakfast is good but I thought it could be slightly better quality. We thought the Italian restaurant on the property was below average.
Yes it's true, the Intercontinental hotel is getting a little old. The hot water takes a while to come out, and the elevators are a bit slow, but this old structure sits in the middle of the hotel zone like an old magnate watching over the city it helped create. I stayed in the room Pablo Escobar stayed in once, 408. It's been remodeled since, but it has a good view of the Cali river (I left some local treats inside the bible, help yourself). The restaurant is good, the place is very safe, and only trusted taxis work the driveway. Oveall, a good experience.
I think this is the best hotel in Cali. Very classy. The deluxe rooms are top notch. Beautiful bedroom. Beautiful bathroom and beautiful living room. Service is great. The lunch buffet is very nice. Pool nice but water cold. Taxis always available. Next to ATM
I was surprised with so many good reviews about this hotel, because I had a totally different experience. Facilities are outdated. My bedroom (534) was small, furniture losing color, TV ancient and AC very noisy. The bathroom was too narrow, the toilet almost under the sink (unbelievable and never seen before, reason why I took a photo). When I complained about the bathroom to front desk, they answered that all rooms have the same bathroom, so my room was no exceptional case. Breakfast buffet by the pool is poor. I was supposed to stay here for 4 nights, but decided to leave after the first night. Don’t be fooled, this hotel is not what they promote, not at all. Stay away from it.
It counts on a shuttle bus from the airport what is essential in such a city. Good restaurant, nice service at the hotel. My only complain is the lack of online or email attention. I booked by booking asking if there was a transport from the airport. I never was answered.
I've stayed in this hotel in the past, about 10 years ago, and coming back to the same old rooms and corridors it's a bit spooky. The service is great and the rooms are very nice, as you would expect from the Intercontinental chain, but I sincerely think this one is running behind in terms of looks and amenities. It's in a serious need for a redone and it needs to happen soon because it's starting to feel less like a first class hotel and more like an airport hotel. If you ask me, the my need to reduce the prices significantly because you don't feel like it's worth that much. Also, the car park is miserably small and not tourist friendly. During my stay there was some sort of convention going on around the pool and it was very awkward going for a swim.
Some features here make it hard to resist. Luxurious atmosphere, mostly excellent food, and the pool and sauna/spa facility which are by far the nicest of any hotel I've ever been in. Staff in general can come across as aloof, except dining room staff, who usually were the only ones offering smiles & enthusiasm. Have to admit though that reception/concierge, when faced with any kind of task, completed it with impressive swiftness, competence & courtesy. Rooms were nice enough. Pretty sure I stayed here for 3 different weekends total (was in Cali for 2 weeks+ for trainings so I had a chance to try a handful of different hotels). Each room had something wrong with it plumbing-wise. Leaky sink, leaky toilet, and a showerhead that released a machine-gun-like stream of water. Aside from these issues, rooms were clean, nice toiletries, comfortable bed, decent wifi. Really would have no major complaints about this place if it hadn't been for staff at the sauna reception desk. One young woman in particular was especially unpleasant & I literally dreaded having to go in there to request a towel because her attitude was so strangely negative. I remain perplexed as to why she would think it was okay to treat customers the way she did yet more perplexed at whoever trained her, and what the whole training philosophy is over in that area because everyone at that desk was consistently unpleasant. The last day I had to see the aforementioned young woman, she was so inexplicably rude-- a mix of stern, authoritarian, and slightly contemptuous-- it actually sent a chill through my body, which took a while to shake off. My last day there I decided to avoid her by not getting a towel at all. I didn't have time to use the saunas, just swam & planned to air dry in hot sun. This indirectly or perhaps directly resulted in me forgetting my treasured bathing suit when going upstairs to pack. Because my suit was still so waterlogged, I rolled it in a towel to squeeze out the water. The white towel blended into the white bedspread, & in the rush of final packing, I overlooked it & left without it. Yes there are other bathing suits but women know how hard it is to find one we feel comfortable in. It was very missed for the rest of my trip, simply not possible to replace it in South America, and I missed out on swimming in other places which was a huge bummer because I live to be in the water.
Intercontinental has many ambience, a great pool, restaurant, meetings rooms, comfortable rooms and one of the best pizza in the city. It is located next to the river and in the morning you can walk or jogging with the cats on river as your company. On Sundays you can find a little handcrafted market, the mass is you are Catholic and a abundant and delicious breakfast.
This hotel meets all the INTERCONTINENTAL standards by all means. It has a very nice restaurant, just in front to the pool, to enjoy a very good breakfast buffet. The pools is huge, I would say it is an olympic size pool, so it is perfect to master your swimming skills. The lobby is ample with bar service in a kind of lobby-bar area however it lacks charm, it is not an inviting lobby to sit to have a drink. Having so many restaurants and bars across the street the bar at the lobby is not an option. All the people is really friendly and always try their best to satisfy your requirements. VERY VERY RECOMENDABLE.
The hotel i amazing and the food they make is simply great... the only thing is that is you ask for meat, it would take sometime since the cook the meat in their own way... the facilities and the rooms are confortable and good for the price you pay.. and breakfast is great...
Reviews from Trip Advisor
80% of guests recommend this hotelTotal of 533 reviews