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InterContinental Cali

4.5 out of 5.0

Recent guest reviews

This has become our "go to" hotel in Cali. Nothing unique or particularly "Colombian" about it - just like a first rate hotel you find in any major city. However the staff our fantastic (thank you especially to Ana), very helpful and bilingual. Well located. Always taxis or hire cars available at the door, with chaperone to get you into a car and clarify destination with the driver. Rates are extremely good value. Rooms are clean, well laid out, well equipped, with good air conditioning and great double glazing. Nice views to Las Tres Cruces or Cristo Rey from many rooms. Good breakfast. Great pool area.

As other reviewers have mentioned this hotel is dated and in desperate need of an upgrade. The first thing I noticed when entering my room was a patched gouge in the wall by the door - not a great first impression. There were more gouges in my room that had been partially fixed. Plus the caulking around the tub was in desperate need of removal and recaulking because of how mildewed it was. However the lobby provides a better impression. My room was reasonably spacious but the bathroom was terribly cramped. The breakfast buffet is lacking and could use more choices. The lunch and dinner menu is the same and adequate. The pool is incredibly huge and it's nice that lounge chairs are allowed in the pool. There is also a pool for kids that is much more shallow. The gym is relatively large and only has spin bikes (6) no programable bikes (upright or recombinant). There could be better air circulation in the gym. My biggest complaint about this hotel, other than the dated rooms, is the lack of complimentary water. I realize this seems like a petty complaint. However every hotel I have stayed at provides complimentary water (even cheaper hotels than the Intercontinental). The front desk said to purchase from the mini bar. Be careful if you are using any of the toiletries provided in the mini bar area as these have a charge too. Most other hotels will provide a forgotten toiletry at no cost but not this hotel. As other reviewers have commented this is an Intercontinental in name only. It doesn't seem to live up to the standards that I have seen at other Intercontinental hotels.

Let me just approve the excellency of this suitable hotel, the staff super,the way most Colombian people treat tourist or any kind of persons, visiting this beautiful city of Cali, capital of the department Cauca Valley. Hotel provides very nice service, food, rooms and high quality offers on what rooms is.

Front desk upgraded us to a Junior Suite. Room was large with a sitting area and a bedroom. View of the Rio Cali was nice. Patio door has to be unlocked by engineering with your authorization- balcony rail is too low and probably a safety concern. Showerhead is a rain head which gets you wet before you can even enter. I prefer not to get my hair wet so this was a concern. Some staff speak English but not to a sufficient degree. Needed to see a dentist and the staff said to turn right, go up some stairs and turn right again- no Dr. name, no address, no phone number. Expected they would call for me to check availability. Food in the main restaurant and La Taberna was mediocre. Lots of choices in La Brasserie but low quality.

This hotel is marked by a large pool in a wonderful garden, which gives it a resort feeling, despite the hotel being in the middle of a very busy crossroad. Book the hotel on a hot week and you can cool down in the pool, which is meticulously maintained. Breakfast is nice, room service food is solid. The staff is extremely nice and accomodating, and even took care of my check in for my next flight. The shuttle service to the airport was free, which was nice. The hotel superior room was very clean and comfortable, the only slight issue was the balcony, which could do with an upgrade. Also, the view from the balcony to the beautiful pool is a bit tarnished by the restaurant rooftop, which could have been covered with a green roof, grass. All minor things, though.

We held our annual international Forum this week and their good service and support contributed to make it a successful event. Their large convention rooms were well ventilated as AC could be an issue with large crowds, and quickly expanded the room to handle the overcrowd. The Hotel could upgrade its rooms shower heads as ours and the one of many other people's rooms had issues - spraying unadjustable, other than that the rooms are great.

The hotel is well located in a good area of Cali. The rooms are tired but spacious. The breakfast is good but I thought it could be slightly better quality. We thought the Italian restaurant on the property was below average.

Yes it's true, the Intercontinental hotel is getting a little old. The hot water takes a while to come out, and the elevators are a bit slow, but this old structure sits in the middle of the hotel zone like an old magnate watching over the city it helped create. I stayed in the room Pablo Escobar stayed in once, 408. It's been remodeled since, but it has a good view of the Cali river (I left some local treats inside the bible, help yourself). The restaurant is good, the place is very safe, and only trusted taxis work the driveway. Oveall, a good experience.

I think this is the best hotel in Cali. Very classy. The deluxe rooms are top notch. Beautiful bedroom. Beautiful bathroom and beautiful living room. Service is great. The lunch buffet is very nice. Pool nice but water cold. Taxis always available. Next to ATM

I was surprised with so many good reviews about this hotel, because I had a totally different experience. Facilities are outdated. My bedroom (534) was small, furniture losing color, TV ancient and AC very noisy. The bathroom was too narrow, the toilet almost under the sink (unbelievable and never seen before, reason why I took a photo). When I complained about the bathroom to front desk, they answered that all rooms have the same bathroom, so my room was no exceptional case. Breakfast buffet by the pool is poor. I was supposed to stay here for 4 nights, but decided to leave after the first night. Don’t be fooled, this hotel is not what they promote, not at all. Stay away from it.

Avenida Colombia No 2-72 Cali Valle del Cauca

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Casino

InterContinental Cali places you within a 5-minute walk of Merced Church and La Merced Archaeological Museum. This 300-room, 4.5-star hotel has conveniences like a casino, an outdoor pool, and an indoor pool. Centrally located in Cali, the hotel is also a short walk from Religious Art Museum and Enrique Buenaventura Municipal Theater.


This hotel is home to 5 onsite restaurants, perfect for a quick bite to eat. Order from 24-hour room service to satisfy your hunger without leaving your room, or make new friends over drinks at the bar/lounge. Start each morning with buffet breakfast, available for a fee from 6 AM to 10:30 AM.


All 300 air-conditioned rooms provide minibars. Guests can enjoy cable TV and stay connected with free WiFi. Rooms also include hair dryers.

Property features

InterContinental Cali features a casino, an indoor pool, and an outdoor pool. A stay here includes free parking. The front desk has multilingual staff standing by 24 hours a day to assist with concierge services and securing valuables. Other amenities at this luxury hotel include a fitness center, a spa tub, and a sauna.

Room options

Standard Room

King 1 | Full 1 | Sleeps 2

Superior Room

King 1 | Full 1 | Sleeps 2

Deluxe Room, 1 King Bed

King 1 | Sleeps 2

Superior Room

King 1 | Full 1 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

80% of guests recommend this hotel

Total of 555 reviews