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InterContinental Cali

4.5 out of 5.0

Recent guest reviews

Classic big hotel in Cali, Good service, good breakfast and cafeteria Somewhat old, but decent, had a preferred rate on the room, so basically the whole experience was favorable Yes, will book again at the Inter !

The hotel was a little on the older side. I was a little disappointed in the gym. Has a pool and it is larger than most hotels in the area. Breakfast was just OK, did not have a omelette, but other than that was edible. Was at the furthermost room and the internet was sketchy.

I've stayed in this hotel twice -- both times the service was excellent, but the rooms disappointing. It's a large, older hotel and has a dated feel. It seems to be full of youth athletes in town for competitions. Amenities are very basic - no conditioner, no bottled water, etc. (I do expect at least a small bottle of complimentary water in places where the tap water isn't necessarily safe.) The pool looks beautiful, though.

This iconic hotel in Cali, Colombia is in dire need of refurbishing. Rooms are very dated and seem like they're losing a step to some upcoming, more modernized hotels in Cali. Air-conditioner was on the loud side with a confusing thermostat that didn't allow you to set the temperature. Food at the restaurant was mediocre at best and it's pretty difficult to screw up breakfast, but they did. This was once the hotel shining star of Cali, but I'm afraid the best days are behind it.

The hotel in centrally located, close to the downtown, El Penon and its restaurants and shops, San Antonio, Granada and the north of Cali. Our room was ample, clean and comfortable and had a nice view of Rio Cali. We enjoyed breakfast, with a wide variety of foods, fresh fruit and juices. service was great and the staff was cordial and friendly. I will definitely visit again. Martha

Hotel was well kept, clean and excellent staff, esp the Ambassador's desk. The rooms were great, nice, comfortable, clean and beautiful. Loved it. Pool area was nice also, and breakfast was great on the patio, esp the local fruit juices that you don't get elsewhere. Most staff spoke some English or found someone who could speak English. Very accomodating.

As a regular visitors to Cali where we have family, my wife and I have stayed at the Inter on 8 occasions since 2011, most recently for 2 weeks in August 2017. We have generally enjoyed staying at the Inter and have become very fond of Cali itself. Positives 1 Front desk, concierge staff and porters are very efficient, helpful and pleasant to deal with and always put themselves out for guests. This extends to the team on the front door who organise taxis. Visitors to the city don't need to hire cars, taxis are plentiful and good value. 2 Rooms are well-appointed in terms of what's in them; we have generally taken a junior suite which includes a decent living room with a good desk and office style chair, plenty of power points and reasonable armchairs and settees. The bedroom is good with plenty of cupboard and drawer space and very comfortable beds. The bathrooms are reasonable (excellent showers) though in need of some TLC. Servicing of the rooms, which used to be very good, has become inconsistent in terms of replacing finished items etc 3 The selling point of the hotel is its outside space - beautifully situated pool in delightfully landscaped grounds and an extensive outside terrace where, in theory, all meals may be taken and which has, again in theory, bar service. 4 Excellent location in Central Cali 5 Decent spa with very pleasant staff 6 Excellent laundry service Negatives 1 Overall the interior common parts - bar, lounge, dining room - are dreary, uninviting and generally offer indifferent service in terms of drinks etc. 2 The hotel is popular for local, national and international events and conferences. These events and those who attend them are given a clear priority over guests. During our most recent stay, on no less than 4 occasions following a work out in the modest but adequate gym, we were unable to have breakfast outside and relegated to the dreary dining room as the terrace was being prepared fro events. It is a vast area and there is absolutely no reason whatsoever why at least part of it could not have been made available for guests breakfasts 3 For a major, putatively five star, hotel (it isn't, expect a reasonable 3.5 - 4 star) the absence of an inviting bar is bizarre. None of the common areas have been seemingly updated since the hotel was built in the 1970s. The bar, in particular, has no atmosphere and no focal point. I can't think of any comparable hotel in which I have stayed anywhere - even good 3 star hotels - where the bar offering is so poor. One night we got back from dinner around 10; the interior bar was being used for a private party and the outside terrace was closed following a private event. Other guests were similarly frustrated in wanting to find a spot to sit down to unwind with a drink. We eventually persuaded one of the waiting staff to serve us in an 'in between area' connecting the terrace to the inside of the hotel. 4 The menu in the restaurant hasn't changed in 6 years and betrays a lack of imagination. In this period a lot of new restaurants have opened in Cali - and there are a number of good restaurants within walking distance of the Inter in both San Antonio and Penon where there is variety, imagination and good value 5 Wifi in the room was inconsistent. It tended to be better in the ground floor Business Centre - which also has good staff who were very helpful with printing etc 6 The electric key system to the bedrooms is faulty; we complained about this on each of our two previous visits (March 2016 and December/January 2016). We each had to get our keys reprogrammed on average once a day - sometimes after trekking up to the room and finding ourselves locked out. We were told but front desk that a quote had been obtained to replace the system - but nothing had yet been done about it. 7 For the first five days there was a fault on the in-house music system whereby two tracks were played simultaneous - lift, dining room, terrace. Numerous guests and, indeed, the dining room staff, complained but were told that the fault required outside assistance. We were baffled as to why the system was not simply switched off until it was fixed. It wasn't and it was irritating. Overall, the negative points suggest that management needs a fresh approach. When we asked to see the manager we were told he was away on a two/three week trip . All very sad as we have enjoyed staying here a lot in the past but will likely try some of the new hotels that are opening up all the time.

This was my fourth stay at this hotel in Cali and I have to say that they never fail to deliver good service. As always, the room was impeccable, the food was delicious, and the staff was very attentive and receptive to our needs. I only have one negative comment to make and it's related to the spa. I decided to book a facial and to my surprise the lady who was going to give me the facial told me to just take off my shirt and get on the bed. Yes, those were the exact words. Who does that? Normally, at any spa I've visited (which are many), the esthetician usually gets out of the room for the guest to get undress and get comfortable on the table and one gets a blanket or something to get covered with. Not in this spa, I was laying on top of bed, with my shirt off only my bra on and this woman stayed inside the room watching me do this. She did my mini facial, while I layed on the bed shirltess and a bra on. Very uncomfortable experience. If they want the guest to get excited about using the spa services then maybe they should re-think how to treat guests at the spa. Once again, the hotel is amazing, but I had to review my bad experience at the spa because I can't believe such a great hotel would have this type of service at the spa.

This has become our "go to" hotel in Cali. Nothing unique or particularly "Colombian" about it - just like a first rate hotel you find in any major city. However the staff our fantastic (thank you especially to Ana), very helpful and bilingual. Well located. Always taxis or hire cars available at the door, with chaperone to get you into a car and clarify destination with the driver. Rates are extremely good value. Rooms are clean, well laid out, well equipped, with good air conditioning and great double glazing. Nice views to Las Tres Cruces or Cristo Rey from many rooms. Good breakfast. Great pool area.

As other reviewers have mentioned this hotel is dated and in desperate need of an upgrade. The first thing I noticed when entering my room was a patched gouge in the wall by the door - not a great first impression. There were more gouges in my room that had been partially fixed. Plus the caulking around the tub was in desperate need of removal and recaulking because of how mildewed it was. However the lobby provides a better impression. My room was reasonably spacious but the bathroom was terribly cramped. The breakfast buffet is lacking and could use more choices. The lunch and dinner menu is the same and adequate. The pool is incredibly huge and it's nice that lounge chairs are allowed in the pool. There is also a pool for kids that is much more shallow. The gym is relatively large and only has spin bikes (6) no programable bikes (upright or recombinant). There could be better air circulation in the gym. My biggest complaint about this hotel, other than the dated rooms, is the lack of complimentary water. I realize this seems like a petty complaint. However every hotel I have stayed at provides complimentary water (even cheaper hotels than the Intercontinental). The front desk said to purchase from the mini bar. Be careful if you are using any of the toiletries provided in the mini bar area as these have a charge too. Most other hotels will provide a forgotten toiletry at no cost but not this hotel. As other reviewers have commented this is an Intercontinental in name only. It doesn't seem to live up to the standards that I have seen at other Intercontinental hotels.

Avenida Colombia No 2-72 Cali Valle del Cauca

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Casino

InterContinental Cali places you within a 5-minute walk of Merced Church and La Merced Archaeological Museum. This 300-room, 4.5-star hotel has conveniences like a casino, an outdoor pool, and an indoor pool. Centrally located in Cali, the hotel is also a short walk from Religious Art Museum and Enrique Buenaventura Municipal Theater.


This hotel is home to 5 onsite restaurants, perfect for a quick bite to eat. Order from 24-hour room service to satisfy your hunger without leaving your room, or make new friends over drinks at the bar/lounge. Buffet breakfast is offered for a fee each morning from 6 AM to 10:30 AM.


All 300 air-conditioned rooms provide minibars. Guests can enjoy cable TV and stay connected with free WiFi. Rooms also include hair dryers.

Property features

InterContinental Cali features a casino, an indoor pool, and an outdoor pool. A stay here includes free parking. The front desk has multilingual staff standing by 24 hours a day to assist with concierge services and securing valuables. Other amenities at this luxury hotel include a fitness center, a spa tub, and a sauna.

Room options

Standard Room

Full 1 | King 1 | Sleeps 2

Superior Room

Full 1 | King 1 | Sleeps 2

Deluxe Room, 1 King Bed

King 1 | Sleeps 2

Superior Room

Full 1 | King 1 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

80% of guests recommend this hotel

Total of 587 reviews