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Sheraton Cairo Hotel & Casino

5.0 out of 5.0

Recent guest reviews

The room was spacious, with an excellent desk and very comfortable bed. The bathroom is good, shower and bath. Although the hotel is in a noisy traffic area, the room was not noisy. The breakfast is extremely good, a great array or Arabic and Western food, and good coffee. The hotel internet is also quite fast. Only one slightly off note is that the elevator security system is not very user friendly, as a result, I had several un-intended trips up and down.

This is one of the worst hotel I have ever been to. I checked in with a large group and the staff are beyond terrible they don’t know anything about how to be professional. They lack the experience and the right training from the bell man going up to one if the top management. We checked in within 2 hours and half because the hotel apparently seemed surprised with our visit although they were notified and we checked in at 5:30 PM and surprisingly the majority of the rooms weren’t ready what kind of hotel doesn’t have its rooms ready at 5:30 PM and they know that such number are coming. When you speak to any of the staff they don’t know anything about what to do and the world extremely rude is an understatement. The only nice thing about the hotel, but its not even a reason to make me come again is that the rooms are extremely clean and nice.

מלון במיקום מעולה. עם תצפית לנילוס. חדרים מרווחים ומקלחת נוחה. תאורה בחדרים מצוינת. מקרר, כספת, קומקום בחדר. ארוחת בוקר מצוינת Hotel is in an excellent location. With a view of the Nile. Spacious rooms and comfortable shower. Lighting in excellent rooms. Refrigerator, safe, and a kettle in the room. Excellent breakfast

excellent interior and decoration every where very nice restaurants the quality of the food is amazing with excellent service experience specially Ginnines the Italian restaurant i love it. MS Remonda support with very professional way to reserve a memorable Dinner for me and my wife. Much appreciate her efforts Cheers and Keep the good job up guys

When I arrived there was only 2 receptionists and they really need more training about welcoming and talking with guests, they rude and argumentative like they could go far in arguments and stared to guests in angry way. They left me while I’m just say hi and go to serve one beautiful lady, I didn’t say anything first, after a minute I called him cause I’m new guest just arrived from airport, then he start the argument with no single word to apology . Building and name is Sheraton but staff I think they maybe think it a guest house Thanks

We had a nice time at the hotel, great breakfast selection, nice views, although the staff could be friendlier. Ask for a room with a balcony facing the Nile River, it is an amazing view to have! We tried the spa but it was always full.... a shame

I would have given a 3 star rating if the hotel wasn’t new and modern. I checked in through the app,which I usually do with S hotels and this makes check in at the desk easier. Not this time, it took me almost 20 minutes to get my room keys (remember I already checked in on the app). My partners booked the room so I had no idea what type of room it was, i simply asked if our room was overlooking the Nike. But the person checking us in abruptly said “no you have to pay for a view room”. I was taken back that reply. If she simply asked if I would like to upgrade the room, I would’ve gladly done it given that the difference is not that much. All in all, beautiful new hotel but service wasn’t the up to par to what I’m used to with the Spg brand.

I like the hotel i found it excellent , it has 2 towers , parking , decoration of lobby and ground floor was excellent .. the room was big and tidy , decoration of the room was beautiful , i have nile view , room has big terrace or balcony , a coffee and tea tray is available with different flavors of tea packets , breakfast was delicious 😋 i love their bakery ❤️.. hospitality at every place since you enter the gate ,, hotel near a lot of places like the opera , cairo tower , many restaurant and coffee shops ,, i love being there , wish to go again soon .

I would like to thank Ms.Dena Lobos and her staff Mr.Hani , Ms. Marian and Ms.Mai for there unlimited and fantastic service and help, the best staff. I really enjoyd my stay and its my favorite hotel in Cairo. Thanks again for the Club Lounge Management and Staff

After spending 1 week in Luxor, we came to Cairo and stayed at the Sheraton. The building is new and everything works to perfection except that their swimming pool is not heated and it is cold in December. Their food is amazing, the gym and the Jacuzzi is my favorite places in the hotel. The gym is so big that I sometimes will come looking for my husband and will give up after looking for him in one or 2 corners. It is big and has all the machines you can Imagine. You can play YouTube videos while you exercise, it is my first time to see such a gym. During my exercises, they have men who help couch you. There is always a women in the restroom /Jacuzzi area to help you with whatever you need. The casino is big and full of people but we don't gamble so we didn't hangout there. We watch some Bellydance as well. The Sheraton in Cairo doesn't disappoint you. I love them.

Galaa Square Giza

Hotel highlights

  • Close to Cairo Tower and Egyptian Museum
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Casino

Cairo Opera House is a short stroll from Sheraton Cairo Hotel & Casino, and other popular attractions like Orman Botanical Gardens are within a mile (2 km). This 660-room, 5-star hotel has 3 restaurants along with conveniences like a casino and an outdoor pool. Cairo Tower and Egyptian Museum are also nearby.


Dining

There are multiple options for onsite dining with 3 restaurants, including Rawi, which specializes in Middle Eastern cuisine. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café. Buffet breakfast is offered for a fee each morning from 6:30 AM to 11 AM.


Rooms

All 660 air-conditioned rooms provide minibars, free bottled water, and safes. Guests can expect LED TVs with satellite channels, along with free WiFi and wired Internet. Bathrooms have hair dryers, free toiletries, and bathrobes. Other standard amenities include phones, ironing boards, and desks.


Property features

Sheraton Cairo Hotel & Casino features a casino, an outdoor pool, and a children's pool. Parking is available for USD 10.00 per day (USD 10.00 per day for valet parking), and there's also limo/town car service. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include a 24-hour fitness center, a spa tub, and a sauna.

Room options

Club Room

King 1 | Twin 2 | Sleeps 3

Premium Room

King 1 | Twin 2 | Sleeps 3

Grand Room

King 1 | Sleeps 3

Suite, Corner

King 1 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

69.0% of guests recommend this hotel

Total of 398 reviews