Radisson Blu Hotel Cairo Heliopolis4.0 out of 5.0
Recent guest reviews
The hotel has a good location, but service is poor. The hot water has been a problem on each stay and this morning there was no hit water. I would advice to avoid this hotel until they fix their hot water issues.
A nice location friendly staff, and one of the best massages in Cairo the masseuse Monin is great and the manager of the Place Mrs Marie Fayez is great, while the hotel is not bad. I recommend the spa service
the best best and closest one to the airport , they have a shuttle service which is really gr8 for people arriving at late in the evening. Lovely place and courteous staff! loved the breakfast! overall twas a good stay!
After a week of business meetings in Cairo we chose to stay at this hotel for the last night to be close to the airport (traffic can be horrible in Cairo). The hotel looks nice in the common areas, and the Italian restaurant was quite good (only one we tried). But the room was really showing its age. The window towards a very busy street was not very well sound insulated (so it was a very noisy experience). Furniture, walls etc. was visibly worn. Bathroom was old and run down. Shower was horrible, water temperature kept switching between scolding hot and freezing cold without prewarning - it was actually dangerous and me and my collegaues who experienced same problem ended up not showering... You would just expect more from a hotel of this standard. Normally this would be a 2-3 star rating from me, BUT: We had booked 2 cars for airport transfer from the hotel, and they were both charged to one of my colleagues room. Eventhough the driver that brought me and another colleague to the airport insisted on beeing paid for both cars in cash. The drive was 400 EGP, which he converted to 35 USD (ridiculos rate), we only had 27 USD in coin which he happily accepted and refused to give us any receipt. I expect the hotel to give some nonsense copy/paste reply to this review about how important feedback is and they will improve etc. But I have tried to email them multiple times about this and they dont even reply, so I wouldnt put any faith into them actually trying to improve. So I advice anyone to stay away from this hotel. And maybe time for Radisson group globally to review if they want their name tarnished by having this hotel in their portfolio?
Having a long layover with two kids at the Cairo airport, we considered the Fairmont and went with the Radisson to save a little money because the stay was just for a few hours. From the moment we arrived, we realized our decision was incorrect. The kids wanted ice cream and the little stand had what appeared to be melted and refrozen ice cream that looked dangerous. We passed through an indifferent security into the dingy and musty smelling lobby advertising an Easter celebration for kids that made me want to cry. We went upstairs through corridors with strange smelling carpets to a dingy "suite" with no drinking water that looked out upon an old gutted building with no glass and potentially dangerous dust flowing out when the wind blew. When checking out for the airport, the hotel insisted we take their car and charged us 4 times the market rate for the taxi service for the 1.2 miles to the international terminal. The entire experience was deeply sad and a bad last chapter to a wonderful Egyptian vacation. We had lunch at the Fairmont which was nice and the La Meridian at the airport avoids the taxi and spotty Uber and crazy Cairo traffic. If traveling with kids, do yourself a favor and go somewhere else even if it's a couple more dollars.
The worth customer experience! Staff has no idea what does customer service means. My first and last visit to this place. Ordered a King Size bed I got single bed that I couldn't fit in. Asked for coffee at breakfast it then 45 min to get my coffee
It was an amazing experience with this hotel. i was there for pyramid visit. the service,hospitality & buffet system are really awesome !!. i got a taxi from their to see the pyramid. it wasn't costly . I got a nice driver he help me a lot and i paid very less for his service, he didnt ask much amount
This hotel is convenient to the airport and well suited to business travelers. The prices are about half the Fairmont, due most likely to the aging infrastructure. They were busy with renovations and upgrade during my stay. The staff are really good. I was fortunate to be assisted by their concierge Gaafar, who went over and above to help with some complex business. Walid Hamdi the carpenter from maintenance was also a great help!
very posh experience in the heart of sheraton area right next to the airport. the food quality is marvelous and the hotel ambiance is overwhelmingly great. the rooftop pool is very relaxing and you will enjoy every minute you spend in the hotel. the staff are well acquainted and trained and the dining options are numerous. it is a very good choice.
This will be my second time staying at the Radisson Blu Heliopolis. I discovered it by complete accident in October as it was in close proximity to a hospital complex where a family member was having an operation. I decided to book with them again when I visited for tourism with my sister and nephew. The rooms at the hotel are modern and most are up to date and new. Some rooms are older than others but they are still clean and comfortable. Rooms were spacious with everything you need (amenities, compimentary water, tea and coffee, bath and shower, hair dryer, flat screen TV and wifi) Both times I stayed on higher floors overlooking the main entrance. The only comment I have about the room is the need for bathrobes in addition to towels, but I am not complaining. The room service people got extremely creative with our towels and left some beautiful designs on the beds that my nephew absolutely loved. I had a bit of a conundrum with my credit card this time and Mr Ahmed (forgot his last name, but he is a younger gentleman) was very patient and helpful throughout my mini panic attack. He assisted me as much as he could and accepted a combination of both credit card payments and cash payments until I was able to have some more money wired through. Please thank him A LOT for me, because his professional and calm demeanor has helped in calming me very much until the situation was resolved. I had booked a shuttle service with the hotel which picked me up promptly and I was checked in swiftly (after the credit card mess was sorted). My sister and nephew were arriving later on in the day and Mr Mahmoud and Mr Mohammed were extremely helpful in making calls to their shuttle person at the airport when my sister was delayed at the airport. My sister's bag arrived a few days late (airline's fault) and the concierge people were very helpful in following it up for us with the airport and assisting my sister who doesn't speak Arabic at the airport when she went to pick it up. They were also able to supply me with a number for a pharmacy when we needed some eye contact solution (re my sister's delayed bag). So again, many many thanks for being so helpful with this. We booked our stay with breakfast, and there is a wide variety of ever changing dishes every day. I was not bored for options. We also relied on some room service and laundry service at the hotel which was both professional and timely. The hotel has a lovely outdoor rooftop pool that my nephew enjoyed. I used the gym a couple of times as well, which is equipped with just enough to get a good workout, whether you're into cardio or strength training. I also used the bar at the hotel almost regularly for my caffeine addiction and some late night snacks. The staff were always professional, pleasant and friendly. I ordered takeout and had no trouble bringing in the food. You just need to sign a declaration (which is standard at hotels in Egypt). Security is very good with police and hotel security personnel present. I also relied on Uber whenever I went out (when we weren't booked with a tour) and had no issues from the hotel about this. The hotel has a few gift shops that we bought some souvenirs from and ATM machine that came in handy when I needed to withdraw cash. I will be staying at the hotel again and opted for a loyalty card with them, which was done swiftly and conveniently. I highly recommend this hotel for anyone visiting Cairo for business or pleasure. And thank you again for making our stay so comfortable and so pleasant. I honestly cannot thank you enough for everything. I truly felt at home during my stays at your hotel.
Located in Heliopolis, Radisson Blu Hotel Cairo Heliopolis is within a 15-minute drive of City Stars and Cairo International Convention Centre. This 427-room, 4-star hotel has conveniences like a full-service spa, an outdoor pool, and free in-room WiFi. It's near the airport and also within a 30-minute drive of Egyptian Museum and Sultan Hussan Mosque.
There are ample dining options with 5 onsite restaurants, including Filini, which specializes in Italian cuisine. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café. For your convenience, a buffet breakfast is available for a fee.
All 427 individually decorated accommodations feature sitting areas. Guests can expect free WiFi and plasma TVs with satellite channels. Select Comfort beds sport Egyptian cotton sheets and down comforters, and bathrooms offer hair dryers and designer toiletries. Washers/dryers, minibars, and coffee makers are other standard amenities.
At Radisson Blu Hotel Cairo Heliopolis, guests enjoy a full-service spa, an outdoor pool, and a health club. Parking is USD 10 per night (USD 10 per night for valet parking)—but if you prefer not to drive, catch a ride in the airport shuttle (available on request) for USD 15.00 per room roundtrip. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this spa hotel include a spa tub, a sauna, and free WiFi in public areas.
Reviews from Trip Advisor
73% of guests recommend this hotelTotal of 815 reviews