Simply terrible! This place is a scam, the pictures are not from the actual hotel, they are trying to deceive the customers. I couldn’t stay more than one night, asked for a refund for the rest of the days since I payed for a suite and that was not what I was given. This is what I sent the hotel, they seemed like they were going to give me my partial refund and I have yet to receive it, also expedia it’s not collaborating with me.
Hello! Like I spoke to you in person, I was not pleased withe new accommodation. To begin with, I was not told about it at check in, I had to say something when I was brought to the room otherwise you guys wouldn’t have mention it. After careful consideration, we decided to leave not only because the room was not what I booked, neither was the view to the pyramids, which was the only reason why I had booked at your hotel. On top of that, the small fridge was making loud noises and I had to unplug it, even though I had insulin and other perishable goods that needed to be refrigerated. Third of all, there was hair on the bed, which was a little disgusting to say the least. Fourth of all, it was very hard to sleep even when earplugs on and music on my phone because of the loud dogs barking all night. Fifth of all, the wifi wasn’t working. Sixth of all, this morning was super hot and the AC unit just blows hot air. I have to add, the pictures on your Expedia account are not real and they are deceiving. In conclusion, we couldn’t stay, I appreciate