2/10 Terrible
Varaporn Jenny
Traveled with family
Jan 1, 2025
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
AVOID FILTHY ROOMS, DISHONEST MANAGEMENT
This was, without question, the worst hotel experience I’ve ever had. The room was a nightmare—thick layers of dust coated every surface, the carpet was torn and stained, and the overwhelming stench of cat urine made it unbearable to stay. The toilet was filthy, and despite the listing claiming there was a kitchen, there wasn’t one. The balcony? A dirty, grimy mess. And the Wi-Fi? Completely useless—constantly dropping and slower than dial-up.
When I brought these unacceptable conditions to management, he acted clueless, claiming he had no idea about the state of the room and even had the audacity to thank me for pointing it out. Really? How can management not know the condition of his own property? The dishonesty was obvious.
When I asked for a refund, he passed the responsibility to Hotels.com. But when Hotels.com contacted him, he suddenly changed their story—claiming he wasn’t the “right person” to process refunds and outright denying ever discussing the matter with me.
This isn’t just poor management; it’s a calculated scam. They know exactly what they’re doing: taking money, providing unlivable, filthy conditions, and then hiding behind excuses and lies when confronted.
Save yourself the frustration, anger, and wasted money. Avoid this place at all costs. It’s not just a bad experience—it’s a blatant fraud. An absolute disgrace!
Varaporn Jenny
Stayed 2 nights in Dec 2024
