Valentina, at the front desk, needs to be retrained on business practices and customer service! She was rude from the first interaction! What’s worst, when my friend checked in 2 days later and needed help with airline losing her bag, she was rude to her too! Frankly, if this is what she offers at the front desk she should be working in the back.
Also, no hot water in our room for 2 days, substandard for a nice hotel.
Valentina in the restaurant was excellent, friendly and deserves a raise!