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Excellent location near downtown and access to beach
We've had good times there. The staff was friendly, the site looks very good and it's well taken care of. The room was clean, and breakfast was good.
We spent 2 days here and then rebooked a additional day because we enjoyed the resort so much! We did have a issue with the air condition but the front desk was super efficient in shifting us to a new room and handled all issues with a smile! There were some ants crawling around the room...but keep in mind Serena resort is within a beautiful lush garden and the grounds are immaculate! There are bound to be ants from the garden so this was not a issue for us. We simply told the front desk and they made sure they were gone when we returned that evening! Relaxing pool !( Yes this is a family friendly resort so we were expecting children to be running about so we loved it!) The location of the Resort is a bit far from the Center of Buzios but with a taxi or if your adventurous like we are... the quick bus! R$2.50 and your in the center! The resort does have a free Shuttle bus service 7 pm-12AM with a reservation that was flawless! We took advantage of their complementary bus tour of Buzios and their Surf lessons on the beach! It was a great stay for us and we will be back!
The location of this hotel was beyond spectacular. The views and proximity to the beach were unbeatable. There are however a lot of stairs, the rooms were small and not updated and the staff wasn't very friendly at the hotel. However the breakfast was very nice and the amenities were fabulous. I don't recommend eating at the resort because it was very pricey but the views are something you will never forget. The wifi works but only near the lobby. Go there. You will for sure love it.