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Excellent staff, very clean hotel and room, a good downtown location. Room was good size and had all amenities that one would need.
On this trip we stayed at both the Seoul and Busan Park Hyatts and were blow away by Busan. The design is incredible, but the service really stood out. We stayed here after a few days of roughing it in small hotels in tiny towns so we arrived quite tired and bedraggled and looking like backpackers, but the staff were all kind and genuinely welcoming they really made us feel like valued guests. Unfortunately most of the other guests here know they are staying at the nicest hotel in Busan and definitely act the part. We had a room on the highest guest floor (29th) and a beautiful room with a view of the marina. We took taxi's everywhere and the bellmen were quick to call them as they were lined up outside the hotel. People complain it is far from public transit, but we found taxis to be incredibly cheap and available. Also the hop on/off bus stops literally across the street and is a great way to get around Busan and see everything.
If you arrive/depart Busan by train, this is the perfect place to stay for convenience. Literally right outside the train station, it was a very short walk. Ensure you book Toyoko Inn Busan Station #1 (#2 is several blocks away). For two of us we booked a "Mini Double" room, which means the same double bed, just a slightly smaller room. However it was adequate. Hotel has free hot breakfast and right outside (literally) from the front door are three major "hop-on/hop-off" tour buses that you can get for $15/person! Hotel room was very clean, staff was polite but not gushingly inviting (like they would be in Japan), and they let us store our bags after early check-out (10 a.m. is standard for many Asian business hotels) in the lobby. Subway station is about 100 yards away, so almost all transportation is near this hotel! The only one that's a distance is Kimhae International Airport. Breakfast consisted of hot rice, 3-4 different vegetables e.g. kim chee and sprouts, sausage, soup, rice porridge, salad, and toast/breads. They also have orange juice and coffees. Definitely worth the convenience and overall value!!!
I gave them an excellent rating as I appreciated their Marketing Manager who was really handled my complain requirements very well. This time, I stayed in this hotel just for one night and booked this hotel for taking my elderly mom to their outdoor spa. However, we didn't get to enjoy the spa because of the uninformed interruption was going on at the spa while we were in. We were very disappointed that we were forced to kick out of the pool. Then, right away, the marketing manage came over to us & apologized for the inconvenience and explained about the situation. She was very understanding and responsible response to an unfortunate situation at the Spa. I'd like to comment how pleased I was with the excellent customer service provided to me and my family from the Marketing Manager. Again, thanks to the Marketing Manager for going just that little step extra with sincerity! We didn't get to enjoy the outside spa but my family and I enjoyed the cake the hotel provided for us. She deserve a great deal of praise for her excellent customer service!!! I'll definitely will return on this hotel on my next trip to Busan.