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Sheraton Vistana Resort Villas, Lake Buena Vista/Orlando

4/5 Good

"The value for the stay for our Disney trip was excellent. We really loved everything about the room and the facilities. The room was huge and amazing for the price. Had plenty of amenities. Having two separate rooms for the kids and a full size living space was clutch with all the stuff we had for four days at Disney parks. Saved us a ton having a full kitchen too. Our only two gripes: 1) the food/price at Azzula was meh. We didn’t order anything special but the tab for two adults and two kids was exceptinally expensive after tax and gratuity. I ordered the adult portion of the chicken tenders and fries. It was literally two small tenders and fries. For the price, it left something to be desired. 2) My wife texted for full housekeeping every day because that’s now apparently the standard at many hotels that you have to request it. The last day we stayed we didn’t get any housekeeping. We contacted the text number and were told it was a light housekeeping service that was towels and trash only (that wasn’t what we asked for). Neither of those things happened. We texted photos of the trash and towels and were told a manager would follow up in the morning. That also never happened. All in all it was an incredible stay and we loved the value. I would avoid eating on property, wasn’t worth the cost. For the most part guest services was responsive but they dropped the ball at multiple points on the one cleaning issue and follow up. Not a make or break for all the other benefits"

A verified traveler stayed at Sheraton Vistana Resort Villas, Lake Buena Vista/Orlando

Posted less than an hour ago