Hotel Chicamocha

4.0 star property
Family-friendly hotel with 3 restaurants and 2 outdoor pools

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Photo gallery for Hotel Chicamocha

3 restaurants, international cuisine
Junior Studio Suite | 2 bedrooms, minibar, in-room safe, free WiFi
Front of property
Billiards
Junior Studio Suite | 2 bedrooms, minibar, in-room safe, free WiFi

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Bar
  • Pet friendly
  • Air conditioning

Explore the area

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Calle 34 No 31-24, Bucaramanga, Santander, 680002
  • Place, Canaveral Mall
    ‪11 min walk‬
  • Place, Alfonso Lopez Stadium
    ‪2 min drive‬
  • Place, Cacique Shopping Mall
    ‪3 min drive‬
  • Airport, Bucaramanga (BGA-Palonegro Intl.)
    ‪15 min drive‬

Room options

Double Room Executive

  • 269 sq ft
  • Sleeps 2

Twin Room Executive

  • 279 sq ft
  • Sleeps 2

Triple Room Executive

  • 279 sq ft
  • Sleeps 3

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  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed

Standard Triple Room

  • 291 sq ft
  • City view
  • Sleeps 3
  • 3 Twin Beds

Standard Twin Room

  • 291 sq ft
  • Sleeps 2
  • 2 Double Beds

Room Standard

  • 269 sq ft
  • Sleeps 2

Twin Room Standard

  • 279 sq ft
  • Sleeps 2

Junior Studio Suite

  • City view
  • Sleeps 3
  • 1 King Bed

Suite Junior

  • 484 sq ft
  • Sleeps 2

About the neighborhood

Bucaramanga

Hotel Chicamocha places you within a 15-minute stroll of popular sights such as Megamall Shopping Center and Parque del Agua. This 160-room, 4-star hotel has 2 outdoor pools along with a full-service spa and 3 restaurants.

What's nearby

  • Megamall Shopping Center - 8 min walk - 0.5 miles
  • Canaveral Mall - 11 min walk - 0.6 miles
  • Alfonso Lopez Stadium - 2 min drive - 1.6 miles
  • Universidad Industrial de Santander - 2 min drive - 1.6 miles
  • Cacique Shopping Mall - 3 min drive - 2.0 miles

Getting around

  • Bucaramanga (BGA-Palonegro Intl.) - 50 min drive

Restaurants

  • ‪La Cocina De La Abuela - ‬1 min walk
  • ‪El Viejo Chiflas - ‬2 min walk
  • ‪Tastyzón Los Tejaditos - ‬2 min walk
  • ‪Restaurante Tony - ‬3 min walk
  • ‪Super Concha - ‬3 min walk

About this property

Hotel Chicamocha

Family-friendly hotel with 3 restaurants and 2 outdoor pools
Guests of Hotel Chicamocha have access to a full-service spa, 2 outdoor pools, and a children's pool. There's limited parking, and an airport shuttle (available on request) for COP 45000 per vehicle one-way. The 24-hour front desk has multilingual staff ready to assist with tours or tickets, securing valuables, and dry cleaning/laundry. Other amenities at this spa hotel include a 24-hour gym, a sauna, and free WiFi in public areas.
50-inch LCD TVs come with cable channels, and guests can stay connected with wired internet and free WiFi. Bathrooms offer hair dryers and free toiletries. Minibars, free local calls, and safes are also standard.
2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a 24-hour health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has couples treatment room(s). Services include facials, body scrubs, and manicures and pedicures. The spa is equipped with Turkish bath/hammam.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi; wired internet (COP 70,000 per day)
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Roundtrip airport shuttle (surcharge) from 8:00 AM to 8:00 PM on request
  • Area shuttle (surcharge)
  • Onsite parking available only on request
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Free English breakfast available daily 6:00 AM to 9:30 AM
  • 2 coffee shops/cafes
  • 3 bars/lounges
  • 3 restaurants
  • Snack bar/deli

Restaurants on site

  • Candelazo
  • El Ancla
  • Hueco Karaoke Bar
  • Piscina
  • Zaborarte

Things to do

  • 2 outdoor pools
  • 24-hour health club
  • 24-hour pool access
  • Arcade/game room
  • Billiards/pool table
  • Children's pool
  • Full-service spa
  • Playground
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Children's pool
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Computer station
  • Meeting rooms

Outdoors

  • Pool umbrellas

Full-service spa

  • Body scrubs
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • 5 steps to reach entrance
  • Accessible airport shuttle
  • Elevator (32 inch wide door)
  • Front entrance ramp
  • Handrails in stairways
  • Pool access ramp on site
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways
  • Wheelchairs on site

More

  • 10 floors
  • 2 buildings
  • Art Deco architecture
  • Ballroom
  • Banquet hall
  • Built in 1982
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch LCD TV with cable channels

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning
  • Free local calls
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Contactless check-in available

Check-out

Check-out before 1 PM
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • This property welcomes pets for COP 80000 per pet, per day, plus a deposit of COP 150000 per stay
  • Dogs and cats only
  • 2 total (22 lbs is the maximum weight per pet)
  • Certain rooms only
  • Guests can request a pet-friendly room by contacting the property at the number on the booking confirmation
  • Service animals exempt from fees

Children and extra beds

  • One child 3 years old or younger stays free when using existing bedding

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: COP 9.00 per night
  • You may be required to pay VAT (19%) at the property. Nonresident travelers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for in-room wired internet: COP 70000 per day (rates may vary)
  • Airport shuttle fee: COP 45000 per vehicle (one-way, maximum occupancy 3)
  • Airport shuttle fee per child: COP 1
  • Pet deposit: COP 150000 per stay
  • Pet fee: COP 80000 per pet, per day
  • Service animals are exempt from fees
  • Facilities fee: COP 9450 per person, per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3 PM
  • Check-out: 1 PM
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available during limited hours), which is offered for a fee. Driving? This property offers limited parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • Guests must contact this property in advance to reserve onsite parking.
  • This property accepts credit cards and cash.

Additional information about polices, regulations, and more:

  • Visitors traveling with a child may be required by the property to present the following documents: At check-in, parents traveling into Colombia with a child under 18 may be obligated to present the child's birth certificate and photo ID (passport for non-Columbian citizens). If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be obligated to present a notarized consent of travel signed by both parents, along with a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors planning to travel with children should consult a Colombian consulate office in advance of travel for additional guidance.
  • Hotel Chicamocha caters to LGBTQ+ guests.
  • 24-hour pool access
  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • No rollaway or extra beds are available.
  • Parking has height restrictions.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Chicamocha Bucaramanga
Hotel Chicamocha by Sercotel
Hotel Chicamocha Bucaramanga
Hotel Chicamocha Hotel
Hotel Chicamocha Bucaramanga
Hotel Chicamocha Hotel Bucaramanga

Frequently asked questions

Is a free cancellation option available at Hotel Chicamocha?

Hotel Chicamocha provides free cancellation on some room rates. If you'd like to learn more, look at the cancellation policy on Orbitz.

What's there to see within easy reach of Hotel Chicamocha?

This hotel in Bucaramanga is within a 10-minute walk of Parque de los Niños, Megamall Shopping Center, and Las Palmas Park. You'll also find San Pio Park and Canaveral Mall less than a mile away.

Will I be able to park at Hotel Chicamocha?

Yes, there is accessible parking available.

Is there a spa available at Hotel Chicamocha?

There is a full-service spa available for guests to enjoy and services include couples treatments, mani/pedis, body scrubs, and massages.

Does Hotel Chicamocha include a casino?

No, Hotel Chicamocha doesn't have a casino.

Will I find an indoor pool at Hotel Chicamocha?

No, this hotel doesn't have an indoor pool; however, there are 2 outdoor pools. Guests have 24-hour pool access.

Is Hotel Chicamocha a good place to stay for couples?

There are plenty of amenities for couples at this hotel, including 2 outdoor pools, 3 bars, and 3 restaurants.

Does Hotel Chicamocha have a hot tub?

Yes, this hotel offers private indoor spa tubs in some guestrooms.

Does Hotel Chicamocha feature a restaurant that includes a breakfast menu?

Yes, Hotel Chicamocha has 3 restaurants, and serves free English breakfast each morning.

Will Hotel Chicamocha allow pets to stay free of charge?

Although they can't stay for free, cats and dogs are welcome at Hotel Chicamocha for a fee of COP 80000 per pet, per day. A deposit of COP 150000 per stay is collected.

Are there connecting rooms at Hotel Chicamocha?

No, there aren't connecting guestrooms at this hotel.

How close is the airport from Hotel Chicamocha?

The closest major airport to Hotel Chicamocha is Bucaramanga (BGA-Palonegro Intl.), which is 12.7 mi away (50 minutes by car).

Are there rooms with balconies at Hotel Chicamocha?

No, there aren't any guestrooms with balconies at Hotel Chicamocha.

Does Hotel Chicamocha have a wedding venue?

Take advantage of the wedding venue at Hotel Chicamocha if you plan to say "I do" during your trip.

Hotel Chicamocha Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 164 out of 335 reviews
Rating 8 - Good. 109 out of 335 reviews
Rating 6 - Okay. 33 out of 335 reviews
Rating 4 - Poor. 17 out of 335 reviews
Rating 2 - Terrible. 12 out of 335 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Narendra

Business traveler
Liked: Amenities
Very friendly reception staff.very good locstion
Stayed 1 night in Jul 2025

8/10 Good

MARIA DEL PILAR

Stayed 1 night in Apr 2025

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel great full breakfast. Convenient location. Active night life area.
Stayed 1 night in Mar 2025

6/10 Okay

John, Woodbridge

Liked: Cleanliness
Place could use some freshening up but was overall nice
Stayed 1 night in Mar 2025

10/10 Excellent

Michael

Stayed 1 night in Mar 2025

8/10 Good

Paula

Liked: Cleanliness, staff & service, property conditions & facilities
This is a very nice hotel with an excellent spa and restaurant. The beds were hard, but some people prefer them hard. The location is very convenient and the pricing is excellent. Loved the restaurant. Breakfast is pretty much the same every day, but hey, it's included. No complaints.
Stayed 5 nights in Feb 2025

10/10 Excellent

Liliana

Stayed 1 night in Feb 2025

8/10 Good

yuris meliza

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A superb hotel staff with excellent service. Rooms are more of a European style, basic. If one thing needs updating it would be the matresses. The mattresses in our room, were a bit hard and you could feel the springs. Restaurant menu was great and quality of food generous. Will stay again
Stayed 5 nights in Nov 2024

8/10 Good

Marvin, Hutto

Liked: Amenities
Great Service!!!
Stayed 1 night in Sep 2024

6/10 Okay

Javier, Pembroke Pines

Business traveler, Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
It was fine …. But the hotel requires a renovation Urgent 🚨 old, old
Stayed 1 night in May 2024

10/10 Excellent

Marvin, Hutto

Traveled with family and small children, Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
This place is great!!
Stayed 4 nights in Aug 2024

10/10 Excellent

JUAN

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best place to stay with friends.
Stayed 3 nights in Aug 2024

10/10 Excellent

Ernest

Traveled with family and small children, Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Incredible staff and service. Food was excellent and always a seat open at the restaurant. Only concern is the neighborhood surrounding is less family friendly and more of a club and bar scene, but the hotel itself is the best option in Bucaramanga for travelers with pets
Stayed 15 nights in Jul 2024

10/10 Excellent

Ivan

Stayed 1 night in Jul 2024

10/10 Excellent

Marvin, Hutto

Liked: Amenities
Great!!!
Stayed 6 nights in Jun 2024

6/10 Okay

Nor

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024

10/10 Excellent

Marcos

Traveled with family and small children, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent pet friendly option. Amazing Breakfast included.
Stayed 3 nights in Mar 2024

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Mar 2024

8/10 Good

Richard Vincent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean and transportation
Stayed 10 nights in Feb 2024

8/10 Good

Louis

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

10/10 Excellent

Marvin, Hutto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!!
Stayed 5 nights in Jan 2024

10/10 Excellent

Teres

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful in the front desk and in the restaurant. Breakfast was great, buffet style. The common restrooms need upgrade, cover yellowing. The room was clean and comfy.
Stayed 5 nights in Dec 2023

10/10 Excellent

Marvin, Hutto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved it.
Stayed 3 nights in Dec 2023

8/10 Good

Haydee

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Noise outside the hotel
Stayed 4 nights in Dec 2023