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New Hotel Charlemagne

4.0 out of 5.0

Recent guest reviews

I stayed at this hotel this year, and i was pleased. Yes, there were some stains on the wall tapestry, but nothing too much, the hotel just needs a bit of painting over. The radiator was not entirely heating up but it was still warm in the room. It is a nice, quaint hotel located right next to the EU quarters and a short walk from the city centre. There are some nice Irish pubs in its vicinity with good beer, lots of people and joyful atmosphere.

Fantastic location if need to visit European district in Brussels. Very, very quite hotel, nearby stop of airport bus line - just 3-5 min walk. good breakfast - on of the best I have had (more than 5 hotel visits in Brussels)

Good central location, just off the Berlaymont. Some Irish pubs nearby. Hotel is nice, clean and not too expensive. Rooms are pretty large, and the ones on the inner court are quiet. Recommendable nice hotel.

The hotel is well situated, with 5 min to the metro stop and/or shuttle bus to the airport. The room very spacious, comfortable, quiet and luxurious. The stay overall pleasant and great, however a few observations: the bed mattress was somewhat soft for what I'm used to, but I agree that this is very personal; I find 17EUR for breakfast somewhat too excessive; and last but not least: the bathroom had a bath, but there was no plug so I could not use it, which was something I was looking for and thus it was somewhat disappointing.

The location is excellent, very close to the main European Headquarters. However, I have to say that the lady at the reception was very rude and unprofessional with me. The heating in my room was not working, it was freezing and they did not do anything to fix it or to change the room. I had to wait two days to change room on a stay of a total of 4 nights. I was so sick afterwards. I will definitively choose another hotel for the future.

Small hotel, quite and clean. Rooms are bright and comfortable beds comfy and warm. Staff are a little cold but the place is functional and in a good location for EU parliament and lots of local restaurants. Will use again

This hotel is average in the neutral sense of the word, not in a negative sense . It's a very ordinary mid-range businessman's hotel. A few days after staying there, i really don't have many memories beyond that the staff were friendly. My room was fine in an ordinary way, breakfast was adequate. I'd only stay in this part of town if you have business in the Shuman district. For a brief stay, it's certainly an ok choice.

The best aspect of this hotel is its location. Its next to the European Commission building which consequently draws a number of benefits to the area. Firstly there is an underground and overground train station 3 minutes from the hotel. There are a number of restaurants and bars in the area to select from too. The room is nice enough, if a little dated. Staff are friendly enough although they don't go out of their way to be helpful (we noticed especially on arrival). Overall its a good night stay.

Cleanliness and feeling comfortable in a hotel is extremely important to me and they go hand in hand. If a hotel isn't clean, I'm super uncomfortable. I'm not super OCD, but this hotel is just dingy. There have only been a few hotels I've stayed at where I don't want to touch anything and don't want to put my belongings on any surface. There are stains on the carpet, in the sink, in the tub, walls are cracking and peeling, it's just not ideal. They should change the name of the hotel because it's definitely not new. I would never stay here again and don't recommend this at all. I gave it 2 stars instead of 1 because they offer free parking. Looking at other reviews, it looks like there have been several people who have already said that the pictures online look a lot better than in real life. I need to be more careful when booking hotels moving forward. Super disappointed and grossed out

Good location if you need to visit the European Commission, but while the hotel looks good from the outside, the rooms are very tired looking and in desperate need of refurbishment. One of the plug sockets in my room was half hanging out and had been like that since my last visit (coincidentally I stayed in the same room). The safe in my room didn't work and there was no-one who could help until the morning, by which time I had to leave anyway. I placed a 'Do not disturb' sign on my door - which they duly ignored. When I went to complain I was told that management didn't arrive until 10am, so I left my details and asked them to call me - which they also ignored! NO AIR CONDITIONING (at least not in my room). Not sure how they can be classed as 4* without that. Room furniture was very basic. I guess you get what you pay for, but for me, I'll only go back as a last resort.

Boulevard Charlemagne 25-27 Brussels

Hotel highlights

  • Close to European Union Parliament Building and Cathedral of St. Michael
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Business center

Located in European Quarter, New Hotel Charlemagne is within a mile (2 km) of popular sights such as European Union Parliament Building and Cathedral of St. Michael. This 68-room, 4-star hotel has conveniences like a restaurant, a bar/lounge, and free in-room WiFi. It's also close to Museum of Musical Instruments and Royal Museums of Fine Arts of Belgium.


Enjoy a leisurely bite to eat at the onsite restaurant, or have a drink at the bar/lounge. Savor a meal from the comfort of your room with 24-hour room service. Buffet breakfast is offered for a fee each morning from 7 AM to noon.


All of New Hotel Charlemagne's 68 rooms are soundproofed and have an array of amenities, including minibars, safes, and desks. Guests can enjoy free WiFi and satellite TV. Hair dryers are also available.

Property features

New Hotel Charlemagne features free WiFi in public areas, 2 meeting rooms, and conference space. You'll find limited parking. The front desk is staffed 24/7 to help with dry cleaning/laundry, tours or tickets, and luggage storage. Additional amenities include a business center, a computer station, and express check-out.

Room options

Club Room, 1 Double or 2 Twin Beds

Full 1 | Twin 2 | Sleeps 3

Club Room, Terrace

Full 1 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

54% of guests recommend this hotel

Total of 361 reviews