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New Hotel Charlemagne

4.0 out of 5.0

Recent guest reviews

I had a visit to Brussels with my family for 9 days/ 8 nights and we sadly chose New Hotel Charlemagne. I was shook with the interiors of the rooms as it looks really old and dirty! I booked the rooms from Trivago and the pictures showed me the opposite! The room looked clean and tidy but in the reality it's not (I attached some pictures). For the 9 days we were staying, the AC wasn't working for 8 days! The first two days we asked the reception to fix it, they did than it didn't work again so we called them again to fix and the answer was "So what?" How rude is that! I'm not even lying literally they said that to me. So I went down to see the problem why the AC is not working! It appeared that the whole air conditioners in the hotel is not working. Imagine that the AC wasn't working for 7 days! It showed me that they didn't deal with it as soon as possible but they kept it not working for 7 days! The rude manager incident In the third day we wanted to order a taxi and we were 5 people. The manager of the hotel offered to do that and I clearly told him I want a taxi for FIVE people, and he called the taxi to order it for us. When the taxi reached, we were surprised that we can't get in it as five because the taxi wasn't a mini van so all of us can fit. So I told the manager that I asked to order a taxi for five and this is for four can you please order me again a taxi for five? (Politely) Here he started to shout and say it's not my problem! You didn't say five from the beginning and because we're not speaking the same language how I would know (I was speaking in english but because I'm Arab it become a different language to him #Racist) He continued the taxi will charge you and it's not my problem, I was like no it's your fault for not paying attention to what I said and I won't get charged and I ignored him and went to the metro station. How a manger can be so rude to the costumers? And above that he yelled and shout at us! I think this hotel need a new manager or I swear it's mess. I don't recommend this hotel at all and I give it 2 stars instead of 4. The Ac is not working, wifi is too damn slow, rude manger, poor and dirty interiors.

I found the staff to be most accommodating, courteous, and professional in all my interactions I had with them. The room was basic but mostly ok apart from two things: the shower and the air conditioning. The shower was one of those fancy rain forest types with swinging glass doors. Unfortunately mine did not seal and swung inwards all the time, so no matter how careful I was, I always flooded half the bathroom. The A/C was erratic, one day it did not work at all - I was simply unable to activate it - and the next day it jumped on in the middle of the night without me actually doing anything. Showing up very early to the breakfast buffet seems to be important, on a slow day I was making my way down there at 9:00p and most of the food was gone. The staff restocked a little one bit at a time, which I found unacceptable given the price you're paying.

The reception, breakfast room and bar look stylish but it's a facade. As soon as you leave the tiny lift for your floor you're greeted with dark corridors that are an attempt at modernism but look more like they belong in laser quest. Dated walls are blathered in dark paint. The rooms look modern from the photos on the hotel's sleek website and I was massively disappointed when I got into my room due to the difference between the Internet images and reality. The room I stayed in was tatty and in desperate need of TLC. Stained walls, filthy windows and a general poor quality finish to everything. Can't believe the difference between the projected image and the actual - see pictures. The desk, chair, bed and bedside units and lights were stylish but inside the room they failed to make me feel like I was in a modern hotel because of the dated surroundings; you couldn't help but notice and pick fault with things because there were signs of neglect all over. The room we stayed in was poorly finished with cable trunking all around the TV wall and yellow-aged plug sockets and light switches. The corridor between the hallway and our room (where the bathroom shoots off from) had office-style false ceiling tiles that look like my first attempt at playing Tetris but with holes in. Door frames were in desperate need of a repaint and were very badly scuffed. Nespresso coffee pods cost €2.50 for a coffee in the room but no milk to make anything other than an espresso. Cups were only espresso size too. Given there was no milk or frother to make a milky coffee, I went to the bar to ask for two cappuccinos. Given there was no bar staff on at 8pm (!!) the receptionist made me two. I then returned to ask for some milk (I offered to pay) for my toddler's night bottle and he told me he couldn't provide this but told me where the nearest supermarket was. Plug in our bath was broken and left in the corner - just fix it! Breakfast was €17 per person. Our baby cot was broken at one end and prone to collapse when leaned on (see photo). TV was small by modern standards and not what I'd expect in a 4*.

This hotel in the heart of the European district is very well located for those who have to be there for work. However, it is not well maintained, I would even say delapidated. Examples: old, stained and smelly carpet on the floors, badly needs to be repainted, old furnuture, old bed, poorly functioning internet... In addition, no work put room, poorly lit breakfast room, etc. All of those things would be OK for a 2.5 star hotel, and for a price that is much lowef. For this price and 4* it is unacceptable. There are much better places for the same price in the neighborhood: Just accross the street is Martin's hotel: What a difference!!

The best thing about this hotel is that it is good value for money. It did not break the bank, as many places in Brussels can! The location is handy too for EU institutions or public transport. But that is about it. There is nothing NEW about the hotel. The showers are a little gross and furniture is very dated! The maid left our bedroom door open after she cleaned the room so that when we got back at night the doors were wide open!

The hotel is located right at the EU quarter so it is convenient for business travelers. The rooms are nice, a bit warmer during the heats. I appreciated that the hotel is quiet. The staff was nice and helpful.

This hotel is friendly, clean, and entirely average. It is *not* a 4-star hotel, by any metric. The room and bed are fine, but if you were expecting 4-star linens or amenities, I suggest you look elsewhere. This business trip involved several nights at this hotel in Brussels, and then other nights at a 4-star hotel in London. The differences could not be more stark. Practically speaking, this is maybe a 2-star hotel, 2.5 star at most.

We stayed here during the Christmas weekend of 2016 and I have to tell that we enjoyed it very well. What I loved most was the location of hotel. It is situated right next to Schuman station and the EU institutions. The staff was super friendly and room was very neat & spacious. WiFi also worked really well. The hotel is also located near various other restaurants. Overall we had a great stay and I would definitely recommend this hotel to anyone traveling to Brussels

The Hotel is located right behind the European Institutions. So it is very close to the center of Bruxelles. It has free parking, but we could not use it because there were street works and it was not possible to access with the car (it would have been nice if the hotel had sent an email saying that the parking was not accessible because we end up driving around looking for another parking) I got two rooms, one next to the other. We went to one of the rooms, and there were stuff from other people in it, so we had to ask for a room changing. I think it is not very safe that someone can get the key of your room. The rooms were fine, with views (8th floor) but the safe box did not work in any of the rooms, one of them did not have batteries and the other one could not even turn on. I think there is another alternatives in the area for a similar price.

We travelled to Brussels for three days. We found the hotel on and it looked really nice so we decided to book it. Once, we arrived at the hotel (really early in the morning) there was not electricity in the hotel. A lovely receptionist offered us a room on the fifth floor and we really appreciated it as was really early in the morning. We had to take our bags up to the 5th floor by stairs, which we did not complain as was the only room available at that moment. During our stay I would like to say that the WIFI did not work at all during the three days that we stayed there. The first night our neighbours had an "amazing" party and we had to contact front desk to tell them to stop. The receptionist during the night was really helpful and he asked them to stop. At the check out, the lady at the reception was not really friendly. She has tried to charge back my card, as it was first pre authorized before our arrival. She mentioned that the amount will be released by the night shift etc. Good that I worked as receptionist and I know which are the procedures. So be carefull with all the transactions that they will make on your card. I really hope they make sure that the front desk is more friendly with the guest.

Boulevard Charlemagne 25-27 Brussels

Hotel highlights

  • Close to European Union Parliament Building and Cathedral of St. Michael
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Business center

Located in European Quarter, New Hotel Charlemagne is within a mile (2 km) of popular sights such as European Union Parliament Building and Cathedral of St. Michael. This 68-room, 4-star hotel has conveniences like a restaurant, a bar/lounge, and free in-room WiFi. It's also close to Museum of Musical Instruments and Royal Museums of Fine Arts of Belgium.


Enjoy a leisurely bite to eat at the onsite restaurant, or have a drink at the bar/lounge. Savor a meal from the comfort of your room with 24-hour room service. Buffet breakfast is offered for a fee each morning from 7 AM to noon.


All of New Hotel Charlemagne's 68 rooms are soundproofed and have an array of amenities, including minibars, safes, and desks. Guests can enjoy free WiFi and satellite TV. Hair dryers are also available.

Property features

New Hotel Charlemagne features free WiFi in public areas, 2 meeting rooms, and conference space. You'll find limited parking. The front desk is staffed 24/7 to help with dry cleaning/laundry, tours or tickets, and luggage storage. Additional amenities include a business center and express check-out.

Room options

Club Room, 1 Double or 2 Twin Beds

Full 1 | Twin 2 | Sleeps 3

Club Room, Terrace

Full 1 | Twin 2 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

54% of guests recommend this hotel

Total of 341 reviews