New Hotel Charlemagne4.0 out of 5.0
Recent guest reviews
Good quality of services, very confortable, luggage room available, fast wifi connection, well conected with metro and train station, good breakfast, but the coffe in not acceptable, awfull. Very expensive minibar.
Would recommend to a friend!! On our first night my wallet was robbed and our receptionist (HANIF) could not have been more helpful. Not only did he report it but he gave us contact details for various places where we were that night. He sympathised with us and consoled us. Our hotel room had a lovely bathroom. The room was standard but nice! Not a huge hotel room, but exactly what you want if you are here for a city break :) I cannot stop saying how amazing our receptionist (HANIF) was. He was so lovely as he talked to us about Belgium and gave us so many great recommendations. I honestly could not ask for more in a hotel receptionist, he went above and beyond for us. We already knew that Brussels was friendly but he exceeded our expectations. Our heating was broken and he made sure we stayed warm by giving us a portable radiator. We are going to Bruges tomorrow and he wrote out a full detailed description on the best things to do along with the directions and stops in relation to transport! WHAT A MAN!!. Would highly recommend this hotel, so clean, and right beside the metro, only 9 minutes from the city centre. Also in the European Quarter so it is so safe and very high end. Thank you Hotel Charlemagne We had a very pleasant stay :)
I stayed at this hotel for 4 nights in December 2017. I do not believe this was a four star experience. -The Wifi was never stable which was incredibly annoying. Myself and my partner had to use our roaming data as a result which proved costly - an unnecessary expense. -There were weird loud abrupt noises from our ceiling in the room. It was either the internal plumbing or air conditioning units, however it woke us up on one occasion in the middle of the night. -The breakfast is very expensive at €17 euro each, with no option for lunch or dinner. There is a bar there but was never attended. -I tried to use printer in the "business centre" there. The printer printed out my document illegible to which I asked the receptionist to print, who later charged me €7.50 on departing in printing costs. -The coffee in the room is not complimentary at €2.50 a pop, which is not a nice touch. - The receptionist Dennis did not want to hear our feedback and instead replied "what can I do?" which we felt was very dismissive and unapologetic. - The location is good if you get your head around the metro. The housekeeping staff were great and had the room looking lovely every morning with even our PJ's folded neatly. Sadly, this standard expectation for hotels was the best part of our stay. In conclusion, unfortunately the amount of small annoying things just built up, making our stay less than satisfactory.
I stayed at this hotel this year, and i was pleased. Yes, there were some stains on the wall tapestry, but nothing too much, the hotel just needs a bit of painting over. The radiator was not entirely heating up but it was still warm in the room. It is a nice, quaint hotel located right next to the EU quarters and a short walk from the city centre. There are some nice Irish pubs in its vicinity with good beer, lots of people and joyful atmosphere.
Fantastic location if need to visit European district in Brussels. Very, very quite hotel, nearby stop of airport bus line - just 3-5 min walk. good breakfast - on of the best I have had (more than 5 hotel visits in Brussels)
Good central location, just off the Berlaymont. Some Irish pubs nearby. Hotel is nice, clean and not too expensive. Rooms are pretty large, and the ones on the inner court are quiet. Recommendable nice hotel.
The hotel is well situated, with 5 min to the metro stop and/or shuttle bus to the airport. The room very spacious, comfortable, quiet and luxurious. The stay overall pleasant and great, however a few observations: the bed mattress was somewhat soft for what I'm used to, but I agree that this is very personal; I find 17EUR for breakfast somewhat too excessive; and last but not least: the bathroom had a bath, but there was no plug so I could not use it, which was something I was looking for and thus it was somewhat disappointing.
The location is excellent, very close to the main European Headquarters. However, I have to say that the lady at the reception was very rude and unprofessional with me. The heating in my room was not working, it was freezing and they did not do anything to fix it or to change the room. I had to wait two days to change room on a stay of a total of 4 nights. I was so sick afterwards. I will definitively choose another hotel for the future.
Small hotel, quite and clean. Rooms are bright and comfortable beds comfy and warm. Staff are a little cold but the place is functional and in a good location for EU parliament and lots of local restaurants. Will use again
This hotel is average in the neutral sense of the word, not in a negative sense . It's a very ordinary mid-range businessman's hotel. A few days after staying there, i really don't have many memories beyond that the staff were friendly. My room was fine in an ordinary way, breakfast was adequate. I'd only stay in this part of town if you have business in the Shuman district. For a brief stay, it's certainly an ok choice.
- Close to European Union Parliament Building and Cathedral of St. Michael
- Free WiFi in rooms and public areas
- Onsite dining
- Business center
Located in European Quarter, New Hotel Charlemagne is within a mile (2 km) of popular sights such as European Union Parliament Building and Cathedral of St. Michael. This 68-room, 4-star hotel has conveniences like a restaurant, a bar/lounge, and free in-room WiFi. It's also close to Museum of Musical Instruments and Royal Museums of Fine Arts of Belgium.
Enjoy a leisurely bite to eat at the onsite restaurant, or have a drink at the bar/lounge. Savor a meal from the comfort of your room with 24-hour room service. Buffet breakfast is offered for a fee each morning from 7 AM to noon.
All of New Hotel Charlemagne's 68 rooms are soundproofed and have an array of amenities, including minibars, safes, and desks. Guests can enjoy free WiFi and satellite TV. Hair dryers are also available.
New Hotel Charlemagne features free WiFi in public areas, 2 meeting rooms, and conference space. You'll find limited parking. The front desk is staffed 24/7 to help with dry cleaning/laundry, tours or tickets, and luggage storage. Additional amenities include a business center, a computer station, and express check-out.
Reviews from Trip Advisor
54% of guests recommend this hotelTotal of 367 reviews