Bruce Lake Vacation Packages

I have stayed at this resort numerous times over the past several years on business trips and vacation. I have always been pleased with the service, the staff and with my room. This stay was markedly different. We were given a ground floor room on a very busy hallway on the way to the restaurant. The room was uncomfortably warm and humid, but was facing the water as promised. I asked for a different room, maybe an upgrade to a higher floor, which I would pay for, anything more quiet and comfortable. I was told they did have empty rooms, but room changes and upgrades were for people who call the Resort directly to book. I had booked online, through an app so I was not eligible! We paid top dollar for a meal at The Pier restaurant on site. The food was good but very expensive. Our waiter was extremely nice but had more tables than he could possibly manage and provide good service. The second night we were there we had a bad storm. We knew it was coming, but had been informed that the Resort had generators, so even if there was a power outage, we would be fine. We received emergency alerts on our phones in the middle of the night of tornadoes in the area and the power went out. The generators kicked in a few minutes later and stayed on for approximately 10 minutes and then they went out. We were without power for several hours. Our already humid, warm room was very uncomfortable. We checked out the next morning and don’t plan to return.

The hotel was clean and well maintained. Breakfast was amazing and the knowledge of the local scene by the staff was excellent. Would recommend Everytime.

The one main thing is that they need better signage. Almost every person gets lost finding their way around the property. The area where breakfast is served has the tiniest sign. We searched with another couple to find the location walking all around the property. Luckily their son in law was walking nearby and knew where to go. I have to say that Joe the woman who prepares the breakfast does an amazing job. Her food selection is spot on. She even had chocolate milk. Her morning pastries are a delight. They are not like the typical ones that are gummy and medicinal tasting and covered with gross icing. She actually bakes trays of flaky pastries. There is oatmeal, biscuits that were really good, sausage, bacon, yogurt, juices, an egg item , bagels, a machine that makes pancakes, syrup, potatoes, sometimes sausage gravy, butter, jelly, coffee, tea bags, We have absolutely no complaints on the food for breakfast. Thank you Joe for caring so much. The reason we give a 4 is because they need better signage to be able to navigate our way around the property. We understand the owner is working on upgrading the property and yes it is dated. It was very affordable for us and we hope the prices won’t go up. Having stayed at numerous properties in South Bend and Granger this property was a winner. It is in a great location. The front desk employees never question why you need fresh towels or more soaps, shampoo…

Got in very late, and the front desk was super helpful and kind. I was frazzled from a long drive.