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Recent guest reviews

Really liked that there was a lot of Lifeguard staff at the waterpark.Didn’t like that I had to give my Photo ID to get towels for waterpark. If they could use a different color for waterpark they would be easy for laundry staff, each room could be supplied with 3 or 4 each day. Front Desk staff was Super! Will definitely stay here again.

The facility looks impressive from the outside, but the interior, all around - rooms, lobby, waterpark - smacked of a mediocre roadside motel. We were there at Thanksgiving, and only two of the four pools were warm enough for an old geezer like me. Kids didn't seem to mind. But it wasn't horrible. The staff was helpful and friendly. Room was like a clean Motel 6. Price was right.

The mattress was so bad, with springs poking us and in such poor condition that we couldn't rest and slept on the twin mattresses on the floor. The restroom smells musky and dirty. And to be honest that coffee maker in the room is meant for one person to have one cup, while the room is obviously setup for a family. Lastly neither of the TV's work in the room. We cut our stay short and checked out early to find a place that is properly cared for.

I thought it was a great price cleanliness incredible waterpark. But odd that there is no complimentary breakfast

The kids loved the waterpark. Rooms were clean and beds were comfy.

Having the water park inside the hotel was awesome! The hotel rooms with bunk beds I highly recommend to any families with kids. Made huge difference with sharing the room.

The indoor splash is beautiful i will recommend to someone else

The water inside and out was freezing, except for the lazy river which was way warm. The WiFi didn’t work unless you were in the lobby or restaurant. The ice room had a horrible smell.

Check in was super smooth! Younger girl made the process very nice. We booked this property for the water knowing that the reviews mentioned the rooms weren’t the focal point aesthetically speaking. We stayed in the building across the way. Nothing fancy, a little dated. Please just don’t book a value room and expect the Ritz accommodations. If you want more , pay for more and stay in the main building. But this didn’t bother us at all. The few things I didn’t love was that the restaurant closes at random and the free breakfast is over by 9am so you can’t really plan to eat there or sleep in with kids if you wanted to get free breakfast. Thank goodness for pizza delivery and door dash !The water park was perfect!! We had 6 adults and 6 kids ages 14 to 6 months. We all loved it ! The lazy river was a hit for sure - and having both indoor and outdoor options was awesome. The lifeguard staff were vigilant and extremely good at their jobs. Even though check in is at 4, the water park opens at 12 and you can get your wrist bands early to have more time there. Do it !! Totally worth it. There was an older lady at the front desk a couple times and she was less than helpful. Didn’t make eye contact or try to be helpful. Definitely didn’t love her job - I don’t blame her though. I wouldn’t want to do it - it was so busy !! Lol. All in all it was a stress free nice little getaway and I would do it again!

Kids really enjoyed the water park. The restaurant was almost nonexistant. They offered very little choices.

Room was very clean. Hallways had older carpets with some rips. Swimming areas well maintained and lots of fun for the family. Breakfast was average. Staff was very helpful and friendly.

The Water Park was essentially the only thing that makes this place worth the money you pay for it. It is clearly understaffed or poorly staffed in the remaining areas of the property.

The only outdoor adult pool was small and set up for volleyball. The lazy river was closed. Pools don’t open until 10:00. Indoor Waterpark lighting was poor.

Where to start. First when i HEAR or READ Atrium I think that rooms surround the waterpark area! NOT! Then the lazy river was broke! Being indoor I would think the regular pool would be a little... just a little warmer than what it was! Since there's no sun to warm you! Also one of the rooms I resesrved, the air froze up at night so HOT AIR was blowing out! Had to turn it off! The other room in the bathroom the water spiget in bathroom would not shut completely so the shower was very weak! Water park was not impressive at all! i'm afraid i wont be back!

Everything was amazing! This was convenient to everything and my room was beautiful and super clean.

Check in was nice. Staff was friendly. Pools were not quite what I had expected. The lazy river had nasty gunk in it... didn't seem clean clean. The main pool isn't very big at all. However the kiddie pool was fun for the littles. Could use touching up as it seems the little frog slide is worn down. Still fun for the littles. Game room is very outdated and while there, most machines didn't work but the front desk helped us out and repayed us. Room was nice and clean and the maid was super nice! Kids loved their bunk beds, although I wouldn't call it a room with bunk beds. More like a closet. Still a great stay and kids had a blast!

Water park is just ok, rooms were clean, overall nice stay.

Green Mountain Dr Branson MO

Hotel highlights

  • Close to Titanic Museum and Tanger Outlets
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

Castle Rock Resort & Waterpark places you within a mile (2 km) of popular attractions like Titanic Museum and Tanger Outlets. This 191-room, 3-star hotel welcomes guests with a restaurant, a water park, and an indoor pool.


Dining

Enjoy a bite to eat at Tower Grill, the hotel's onsite restaurant. Buffet breakfast is offered for a fee weekends from 7:00 AM to 10:00 AM.


Rooms

All 191 air-conditioned rooms provide coffee makers, free local calls, and ironing boards. 32-inch LCD TVs come with cable channels, and guests can stay connected with free WiFi. Other standard amenities include hair dryers and desks.


Property features

Castle Rock Resort & Waterpark features a water park, an indoor pool, and a lazy river. Free parking is included with your stay. The 24-hour front desk has staff always at the ready. Other amenities at this family-friendly hotel include a children's pool, free WiFi in public areas, and a seasonal outdoor pool.

Room options

Atrium Building at Castle Rock Double Queen - No Waterpark Access

2 Queen Beds | Sleeps 4

Atrium Building at Castle Rock King Room - No Waterpark Access

1 King Bed | Sleeps 3

Atrium Building at Castle Rock Double Queen - No Waterpark Access

2 Queen Beds | Sleeps 4

Castle Rock Tower Building King with Bunk Beds - No Waterpark Access

1 King Bed and 1 Twin Bunk Bed | Sleeps 4

Guest reviews for Castle Rock Resort & Waterpark

Everyone (44) Family (18)
1
Everyone

By on Feb 25, 2020

Review comment responded on Feb 26, 2020

Thank you for your feedback.

5
Family with small children

Really liked that there was a lot of Lifeguard staff at the waterpark. Didn’t like that I had to give my Photo ID to get towels for waterpark. If they could use a different color for waterpark they would be easy for laundry staff, each room could be supplied with 3 or 4 each day. Front Desk staff was Super! Will definitely stay here again.

By , from Clinton, AR on Feb 25, 2020

Review comment responded on Feb 25, 2020

Thank you for your feedback.

2
Family

The facility looks impressive from the outside, but the interior, all around - rooms, lobby, waterpark - smacked of a mediocre roadside motel. We were there at Thanksgiving, and only two of the four pools were warm enough for an old geezer like me. Kids didn't seem to mind. But it wasn't horrible. The staff was helpful and friendly. Room was like a clean Motel 6. Price was right.

By on Dec 4, 2019

Review comment responded on Jan 7, 2020

Thanks for letting us know. We’re sorry to hear about the inconvenience you might have faced. We appreciate and thank you for your feedback and for taking some time out for it. We have processes in place to review this type of feedback. We always take serious notes on behalf of our customer's feedback, because it helps us in improving our services as well as take care of our guests more efficiently.

2
Family

The mattress was so bad, with springs poking us and in such poor condition that we couldn't rest and slept on the twin mattresses on the floor. The restroom smells musky and dirty. And to be honest that coffee maker in the room is meant for one person to have one cup, while the room is obviously setup for a family. Lastly neither of the TV's work in the room. We cut our stay short and checked out early to find a place that is properly cared for.

By on Oct 25, 2019

4
Family with small children Business Business Family

I thought it was a great price cleanliness incredible waterpark. But odd that there is no complimentary breakfast

By on Oct 13, 2019

Review comment responded on Oct 14, 2019

Thank you for your feedback and taking some time out for it. We always take serious notes on behalf of our customer's feedback, because it helps us in improving our services as well as take care of our guests more efficiently. We will be more than happy to set up your next visit and provide the foremost services as always.

5
Family Family with small children Friends

The kids loved the waterpark. Rooms were clean and beds were comfy.

By on Oct 7, 2019

Review comment responded on Oct 8, 2019

Thank you for your feedback and taking some time out for it. We always take serious notes on behalf of our customer's feedback, because it helps us in improving our services as well as take care of our guests more efficiently. We will be more than happy to set up your next visit and provide the foremost services as always.

4
Family

Having the water park inside the hotel was awesome! The hotel rooms with bunk beds I highly recommend to any families with kids. Made huge difference with sharing the room.

By on Sep 16, 2019

Review comment responded on Oct 4, 2019

Thank you for your feedback and taking some time out for it. We always take serious notes on behalf of our customer's feedback, because it helps us in improving our services as well as take care of our guests more efficiently. We will be more than happy to set up your next visit and provide the foremost services as always.

5
Family Family

The indoor splash is beautiful i will recommend to someone else

By on Aug 14, 2019

Review comment responded on Oct 4, 2019

Thank you for your feedback and taking some time out for it. We always take serious notes on behalf of our customer's feedback, because it helps us in improving our services as well as take care of our guests more efficiently. We will be more than happy to set up your next visit and provide the foremost services as always.

3
Family with small children

The water inside and out was freezing, except for the lazy river which was way warm. The WiFi didn’t work unless you were in the lobby or restaurant. The ice room had a horrible smell.

By on Aug 12, 2019

5
Family with small children Family

Check in was super smooth! Younger girl made the process very nice. We booked this property for the water knowing that the reviews mentioned the rooms weren’t the focal point aesthetically speaking. We stayed in the building across the way. Nothing fancy, a little dated. Please just don’t book a value room and expect the Ritz accommodations. If you want more , pay for more and stay in the main building. But this didn’t bother us at all. The few things I didn’t love was that the restaurant closes at random and the free breakfast is over by 9am so you can’t really plan to eat there or sleep in with kids if you wanted to get free breakfast. Thank goodness for pizza delivery and door dash !The water park was perfect!! We had 6 adults and 6 kids ages 14 to 6 months. We all loved it ! The lazy river was a hit for sure - and having both indoor and outdoor options was awesome. The lifeguard staff were vigilant and extremely good at their jobs. Even though check in is at 4, the water park opens at 12 and you can get your wrist bands early to have more time there. Do it !! Totally worth it. There was an older lady at the front desk a couple times and she was less than helpful. Didn’t make eye contact or try to be helpful. Definitely didn’t love her job - I don’t blame her though. I wouldn’t want to do it - it was so busy !! Lol. All in all it was a stress free nice little getaway and I would do it again!

By on Aug 11, 2019

Review comment responded on Sep 5, 2019

Thanks for the rating, we are glad that you enjoyed and had pleasant time at our facility. We do apologize for our front desk, she has been working here for many years and We hope you would ignore her anxiety due to being super busy. Hope to see you soon, Visit our web site for better discounts

Castle Rock Resort & Waterpark

3001 Green Mountain Dr, Branson, MO 65616
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