The property an location were perfect for us. The property manager was very responsive. The heated pool wasnt heated when we arrived on Christmas eve, which was disappointing since the heated pool was the deciding factor in choosing the home- it seemed like a good way to let the kids get the energy out. She had someone out to look at it that evening. It still hadnt heated up yet by the next morning, and they actually had someone come out Christmas morning to fix it! By the next day, it was just right, and they offered a credit for the time we couldnt use the pool. I was impressed by the thoughtulness and level of service provided.