When we checked in the offer us 3rd floor room then they said by the way lifts are not working,we have to walk stairs and stairs, then I asked if we can change the room, they asked extra 40£a night to change with balcony,on the way to the room, the room service stuff said the lifts are out of order for the last 2 weeks,
It's showing how they trying take money from customers with fixing,we have to check out one night before, it's one of the dirty hotel I have been seen, the management needs attention to the hotel not only money, shame on the conditions of this hotel,