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Hotel Pullman Bordeaux Lac

4.0 out of 5.0

Recent guest reviews

I had a wonderful time staying at the Pullman Bordeaux Lac while attending my conference. The location is perfect as you can get on the train and be downtown in 20 min. My best compliments are for the staff. In particular, I had a medical emergency in a middle of the night. I reached out to the receptionist named Hossam. He did everything he could to take care of me. He called multiple doctors, and then the hospital. He translated everything for me and made sure that when I was finished with my appointment, I had a way to get back to the hotel. I cannot express how grateful I am for all his help and professionalism. The hotel also offers internet and a fridge full of beverages free of charge! Their breakfast (i had room service) is amazing! The rooms are clean and well maintained. If I go back to Bordeaux even for a personal visit, I will still stay at this place and commute to the city. Can't beat all the perks!

So, I looked for a hotel in Bordeaux as we are travelling past with two large dogs. I sent two emails to the property asking them for a ground floor room, (no response) and whether there was any room for the dogs to have a little bit of a run and 'do their business'. 'Delightful' man on the end of the phone told me this was ''my problem' - so, essentially, not dog friendly at all! In fact, not that humanly friendly either. Needless to say, I cancelled booking. This is just a warning to all those dog owners out there who are conned but the 'dog friendly' advertising they do.

We stayed here for one night. The reception area and the people there were very professional and efficient. The room was very bright, but the carpeting was a bit worn. The bathroom looked new but the floor tile had mold around the grout. Breakfast was average for Europe. This hotel is located outside of the city, so there is nothing to see near it except for the lake behind the hotel.

We stayed here for 1 night as the accommodation we had booked was not suitable. We got a good deal for 1 night but we're not told that renovations were being carried out. The banging started at 07.45, the room next door was having bathroom tiles smashed off the wall. My husband complained and we were refunded half our money. A real shame we weren't warned as it is a nice hotel and very close to the casino and tram stop.

The thing that makes this Hotel was the staff - they are uniformly excellent and there are some good features about the hotel but it is mixed. 1. Location - on the outskirts of Bordeaux and right next to a Tram stop for line C it takes about 20 minutes in the centre of Bordeaux. The access is easy to Bordeaux and no hassles in terms of car parking 2. Parking - there is excellent secure car parking on site for about 8 Euros a day. This is really good. 3. The Room - we were kindly upgraded to a junior suite when we arrived which was excellent. We were there at the weekend when the hotel is quietest. The room has seen better times so the bathroom door had a hole in it, the lamp by the bedhead was hanging by its wires and the shower door wouldn't close. The room was large and well appointed 4. Renovations - there are works being done to upgrade it but this didnt have an impact. 5. Weekends - this is basically a business and conference centre hotel and so is very quiet at the weekend including the restaurant being closed so you just need to check. This is a good hotel if you want to stop over and dip into Bordeaux - staff are excellent but it needs some tweaks for improvement.

The staff are very good, friendly and helpful. The property was having some work done to it, but it didn't impose on our stay. The breakfast was very good with a wide choice of continental or cooked. Rooms, clean and well appointed. The location is quite a way outside Bordeaux town centre, but the tram service is brilliant. We would certainly stay there again !

We have stopped here many times, the hotel has a large secure car park on site and is well situated for access to the Bordeaux ring road. A tram stop is directly outside of the hotel and takes 20 minutes to get you into the city centre. The rooms are a good size and the beds are large and very comfortable. The restaurant serves good food and dogs are allowed into the restaurant.

Friendly Staff, great and quiet place for relaxing and excellent restaurant . Regarding the room, it's also Perfect and confortable. Enjoy breakfast To. Easy access To downtown with the tramway. Thé Best hôtel in Bordeaux for me.

Yes this hotel has a beautiful view of the lake and that is all it has going for it. You have to get the tram to go into the city which comes every 20-30 minutes and is a 20 minute ride @ 2.50€ each way. There No shops and only a few restaurants near by. The breakfast is good thought the hot food is lukewarm at best. We had to sit at a dirty table while staff cleaned other tables and ignored us. The room was small the wardrobe holds 4 pieces of clothing. Staff were polite and the room cleaned everyday. I would not consider staying there again because of the proximity of the hotel and having to wait for trams in and out of the city.

The Pullman Bordeaux didn't hit the spot. There were several little things which individually would not have detracted greatly from the experience but when added together, left us a little disappointed. First, the 'good'. Reception staff were great. Tatiana in particular was very helpful and not only recommended a great restaurant but booked it for us as well. The view from our room was lovely. Location was perfect for easy access to the centre of town. Now the 'not so good' The air conditioning in our room was not effective. I pointed this out to reception and to their credit, we were allocated another room of exactly the same class, immediately. No complaint there. One of the elevators needs to be looked at as it would flash the 'over weight' light despite there being only 4 people (maximum capacity 6 people or 480 Kgs). This became embarrassing as we had to withdraw from the elevator on two occasions in order for it to work. The decoration inside the building could use a refresh. The corridors in particular, need some paint and a new carpet. Breakfast was disappointing. It lacked some basic provisions such as ham. Considering the number of people in the dining rom, the cheese on offer was woefully short and there was no sign of anything being replenished. The cooked breakfast such as bacon and egg, looked undercooked and therefore unappetising. Our phones and other devices kept losing wifi signal after they initially connected easily. After much frustration, we ended up using our devices without wifi. Overall, this is not the best Pullman we've ever stayed at. The standard for this brand is set by the hotels in Toulouse and Montpellier. This one needs a little TLC (tender loving care). We would probably stay again but by no means a certainty.

1 Avenue Jean Gabriel Domergue Bordeaux Gironde

Hotel highlights

  • Free WiFi in rooms and public areas
  • Onsite dining
  • Outdoor pool
  • Fitness center

Located in Le Lac, Hotel Pullman Bordeaux Lac is adjacent to Bordeaux Congress Center and within a 5-minute walk of other popular sights like Barriere Casino Theatre. This 4-star hotel has 166 guestrooms and offers an outdoor pool, free in-room WiFi, and a fitness center. On a lake, it's also near Bordeaux Exhibition Center and Golf Blue Green Bordeaux - Lac.


Dining

In addition to a restaurant onsite, there is also a wine bar where you can enjoy a drink. Savor a meal from the comfort of your room with 24-hour room service. For your convenience, a buffet breakfast is served for a fee weekdays from 6:30 AM to 10:00 AM.


Rooms

All 166 soundproofed rooms provide minibars, coffee makers, and free bottled water. Guests can expect 32-inch flat-screen TVs with satellite channels and pay movies, along with free WiFi and wired Internet. Beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Other standard amenities include safes, phones, and desks.


Property features

Guests of Hotel Pullman Bordeaux Lac have access to an outdoor pool, a fitness center, and free WiFi in public areas. Self parking is offered for EUR 8.50 per night. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry and securing valuables. Additional amenities include 14 meeting rooms, conference space, and a 24-hour business center.

Reviews from Trip Advisor

Trip Advisor aggregated rating

81.0% of guests recommend this hotel

Total of 962 reviews