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Hotel Pullman Bordeaux Lac

4.0 out of 5.0

Recent guest reviews

The staff are very good, friendly and helpful. The property was having some work done to it, but it didn't impose on our stay. The breakfast was very good with a wide choice of continental or cooked. Rooms, clean and well appointed. The location is quite a way outside Bordeaux town centre, but the tram service is brilliant. We would certainly stay there again !

We have stopped here many times, the hotel has a large secure car park on site and is well situated for access to the Bordeaux ring road. A tram stop is directly outside of the hotel and takes 20 minutes to get you into the city centre. The rooms are a good size and the beds are large and very comfortable. The restaurant serves good food and dogs are allowed into the restaurant.

Friendly Staff, great and quiet place for relaxing and excellent restaurant . Regarding the room, it's also Perfect and confortable. Enjoy breakfast To. Easy access To downtown with the tramway. Thé Best hôtel in Bordeaux for me.

Yes this hotel has a beautiful view of the lake and that is all it has going for it. You have to get the tram to go into the city which comes every 20-30 minutes and is a 20 minute ride @ 2.50€ each way. There No shops and only a few restaurants near by. The breakfast is good thought the hot food is lukewarm at best. We had to sit at a dirty table while staff cleaned other tables and ignored us. The room was small the wardrobe holds 4 pieces of clothing. Staff were polite and the room cleaned everyday. I would not consider staying there again because of the proximity of the hotel and having to wait for trams in and out of the city.

The Pullman Bordeaux didn't hit the spot. There were several little things which individually would not have detracted greatly from the experience but when added together, left us a little disappointed. First, the 'good'. Reception staff were great. Tatiana in particular was very helpful and not only recommended a great restaurant but booked it for us as well. The view from our room was lovely. Location was perfect for easy access to the centre of town. Now the 'not so good' The air conditioning in our room was not effective. I pointed this out to reception and to their credit, we were allocated another room of exactly the same class, immediately. No complaint there. One of the elevators needs to be looked at as it would flash the 'over weight' light despite there being only 4 people (maximum capacity 6 people or 480 Kgs). This became embarrassing as we had to withdraw from the elevator on two occasions in order for it to work. The decoration inside the building could use a refresh. The corridors in particular, need some paint and a new carpet. Breakfast was disappointing. It lacked some basic provisions such as ham. Considering the number of people in the dining rom, the cheese on offer was woefully short and there was no sign of anything being replenished. The cooked breakfast such as bacon and egg, looked undercooked and therefore unappetising. Our phones and other devices kept losing wifi signal after they initially connected easily. After much frustration, we ended up using our devices without wifi. Overall, this is not the best Pullman we've ever stayed at. The standard for this brand is set by the hotels in Toulouse and Montpellier. This one needs a little TLC (tender loving care). We would probably stay again but by no means a certainty.

We stayed for five nights in a deluxe room with a lake view. Smallish room which seems fairly typical in French hotels. The hotel is quiet and nicely decorated. Staff were pleasant and breakfast was good. Aircon wasn't great . Bed had a feather topper which I found uncomfortable but the bed was too hard without it. A memory foam topper would work much better as the feathers collected in the center and made us feel like we were going to roll out of the bed. Pool area is nice . Towels are provided but sun loungers are limited. Tram to the city is right outside the door as is a citybike stand. There's a commercial center about 5 mins away by bike and some lovely cycle paths around the lake.

This hotel is easy to find and has a very big secure outdoor car park. There is no need to reserve a parking space. The check in staff were very good and we were upgraded to a room overlooking the lake, as well as getting good advice on where to visit using the tram. The tram stop is right outside the hotel and is easy to buy tickets. The room was spacious and clean. Breakfast was good.

Return visit for a romantic weekend with hubby in Pullman Bordeaux. Very very disappointed, the hotel lobby and bar is still lovely but it goes downhill from there. The walls wood work and carpets around the hotel and marked, stained, chipped and battered everywhere. The room rate was 156e per night. We declined breakfast at the overpriced cost of 26e each. The car parking is a further 8e per day. Not cheap so we expected cleanliness and comfort The room we were given was 362. It had a foul pungent smell. The cream carpets were stained all over, no soap to wash hands and only one pair of slippers between 2. I went to reception and said I was unhappy with the room. I was immediately offered another upgraded and refurbished room. The receptionist was lovely and helpful and took me to inspect room 422. The decor and bathroom fittings were pleasantly upgraded and there was no odour but once again the carpet had huge stains. I said this was unacceptable for this price per night and I was advised it was because it had not been fully refurbished. Once again no soap and one set of slippers which I was assured would be rectified, they never arrived. We went to use the pool. It was not heated. Just a few seats and loungers and every one was taken, very few parasols or shade. We, and other guests had to sit on the concrete and my husband had to get shade from a potted plant. The bed was terribly uncomfortable, it was clearly hard and worn so the mattress had been covered in a duvet, this caused us to overheat despite the air con and we had an uncomfortable nights' sleep. On checkout we were assured that when the hotel was refurbished the standard would be higher in every room and new carpets were to be laid. We would not have booked in the hotel if we knew it was in such a worn condition. The hotel management did make a generous deduction on our bill Hopefully the refurbishment will bring this hotel back up to a good standard but until then it is grossly overpriced.

We booked two superior twin rooms at this hotel for three nights in mid July 2017. When we arrived at the hotel we were very impressed with the reception area which looks fantastic but you will find that it all goes downhill from there! At reception we were asked if we would prefer double rooms and so we agreed to make the change. When we got to the third floor where we were allocated rooms 373 and 375 we were surprised to find the carpeting in the hallway was dirty and shabby. On entering the rooms we found the carpets in both were badly stained and the interior of the wardrobes were dirty and there were watermarks and stains on the cealing. Some of the wallpaper was peeling and the bed mattress was lumpy. I asked the housekeeper if these were sperior rooms and she confirmed they were not. Accordingly I went down to reception to complain and the senior receptionist argued that they were superior rooms. However, he refused my request to show me a superior room and when he realised I was not going to be fobbed off he agreed to upgrade us to deluxe rooms. These rooms were better but we were still disgusted to find the carpets were badly stained. We went to the bar for a drink before going into Bordeaux and ordered two gin and tonics and two pints of Heineiken. The cost was 48 Euros! You can look hard in this hotel but it was impossible to find a bar tariff. In our opinion this was a complete rip-off and no doubt like many other patrons we never visited it again. The pool area is too small for the size of the hotel and the toilets and entrance are not up to an adequate standard. This is probably one of the worst Accord Group hotels we , just like the carpeting. This hotel could do with an infusion of new management who understand what it takes to develop a good reputation. We would never go back.

We decided to stay here as a good base with parking facilities and easy access to town, after reading some previous reviews I was a little apprehensive about the hotel but we had a fantastic stay. The parking is secure and reasonably priced for a hotel. On arrival we were helped with luggage and taken to reception where we were given an unexpected but greatly appreciated upgrade. The suite was lovely with double bath and stand alone shower and separate seating area and further loo, overlooking the lake.(great view of the black kites). The manager was really helpful to my mum who has walking difficulties showing her a different way to get to the roof top heated pool and gave some great restaurant recommendations. I can't say what the other rooms are like as we didn't see any but I believe that they are going to refurbish all the rooms. Tram is across the road and goes direct into Bordeaux for €1.50 e/w.Don't be put off the reviews make your own mind up and if you have any problems the staff are extremely helpful. Only downside was the aircon but everything else lovely.

Room options

Deluxe Room, 1 Double Bed, Lake View

Full 1 | Sleeps 2

Classic Room, 1 Double Bed

Full 1 | Sleeps 2

Junior Suite

Full 1 | Sleeps 4

Superior Room, 1 Double Bed

Full 1 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

81% of guests recommend this hotel

Total of 895 reviews