On June 16, a second day of my vacation, in Venice, Italy, on the water bus my valet with all credit cards, driver license, and passport card was stolen. When I made a police report, Italian police let me know that I am not allowed to drive in EU or renting car without original license.
I had reservation for few hotels in Alps accessible by car only, and on June 20 I contacted Orbitz to help me to make cancellation for these hotels and to book some other accessible by public transportation.
All hotels understood my complicated situation and canceled booking, except TH Cadore - Hotel Antelao. I had reservation for this hotel for 1 night from July 1, 2026, with paid half board $62 in addition to room reservation, and this hotel didn't do cancellation even thought Orbitz contacted them on my behalf 10 days before arrival date and didn't return money neither for room nor for half board.
But any way, I'm very grateful to Orbitz for very professional service, their help and warm attitude towards clients. Thank you very much!