This resort gave us a short lived experience that we’ll probably never forget . There we good and bad experiences but we lean more toward on the negatives . Upon arriving, our friend who was the first one to arrive was not fetched by the hotel transfer accommodation which was confirmed the day before. Yes, this hotel has the look for an exquisite, luxurious feel but the management made us experience otherwise . The rooms we booked were spacious and comfortable, had a great view and had a peaceful surrounding. We booked in a 5 star place so that we can experience an awesome stay. From 14 hours flight to waiting for an hour to be picked up. Called and put on hold for a while with no definite answer why they were not able to show up and picked up. Ended up carrying our luggage to transfer from airport to the port and to the hotel. We were just lucky that we speak the language to ask around. What if i dont speak the language or even speak English, I could not imagine how a relaxing vacation could turn out into a very traumatic experience not knowing where to go. In addition to these, they will let you sign 4 papers to pay for your bill in their resto, no option to pay for cash but credit card. Also breakfast experience was annoying in a way that they were not able to provide the coupon for it that we have to go back to the reception to get it. They said that we were on the list but they needed the coupon. This is definitely not a 5 star experience when you are starving.
The Auhana places you next to White Beach and a short stroll from other popular sights like Bulabog Beach. This 495-room, 4.5-star hotel has 3 outdoor pools along with a private beach and 4 restaurants.
This hotel is home to 4 onsite restaurants, perfect for a quick bite to eat. You can sip a beverage at the coffee shop/café. English breakfast is offered for a fee each morning from 6:30 AM to 10:00 AM.
The Auhana's 495 rooms are individually decorated and provide free bottled water, safes, and phones. 43-inch LED TVs are available for entertainment, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries, and pillowtop beds with premium bedding ensure a restful night. Desks are also standard.
Guests of The Auhana have access to a private beach, 3 outdoor pools, and a children's pool. Transportation is made easy with a free shopping center shuttle. Front-desk staff can answer questions 24/7, and assist with luggage storage, dry cleaning/laundry, and concierge services. Other amenities at this beach hotel include a fitness center, free WiFi in public areas, and a meeting room.
This resort gave us a short lived experience that we’ll probably never forget . There we good and bad experiences but we lean more toward on the negatives . Upon arriving, our friend who was the first one to arrive was not fetched by the hotel transfer accommodation which was confirmed the day before. Yes, this hotel has the look for an exquisite, luxurious feel but the management made us experience otherwise . The rooms we booked were spacious and comfortable, had a great view and had a peaceful surrounding. We booked in a 5 star place so that we can experience an awesome stay. From 14 hours flight to waiting for an hour to be picked up. Called and put on hold for a while with no definite answer why they were not able to show up and picked up. Ended up carrying our luggage to transfer from airport to the port and to the hotel. We were just lucky that we speak the language to ask around. What if i dont speak the language or even speak English, I could not imagine how a relaxing vacation could turn out into a very traumatic experience not knowing where to go. In addition to these, they will let you sign 4 papers to pay for your bill in their resto, no option to pay for cash but credit card. Also breakfast experience was annoying in a way that they were not able to provide the coupon for it that we have to go back to the reception to get it. They said that we were on the list but they needed the coupon. This is definitely not a 5 star experience when you are starving.
Dear Louie, Thank you for your feedback and for liking our resort’s overall conditions, facilities and amenities. We are sorry to hear your service experience did not meet your expectations. We apologize for the inconvenience caused. We appreciate your comment. We will endeavor to further improve the areas you have mentioned for a more enjoyable experience for our guests. Sincerely, The Auhana Boracay