Excellent customer service.Room is spacious with excellent sea view.The internet connection in the room however is poor to fair, as it is not working in some parts of the room.
I didn’t like the pool is too small and the WiFi is poor.
I liked the breakfast buffet and options. I also appreciate how much they keep the hotel clean. The rooms were very nice and came with nice toiletries and even a gift when they cleaned up the room. I did not appreciate being accused of stealing a saucer plate for the tea cup, and then having to pay for it due to the staff not accepting our explanation. We ordered room service twice and had used the saucer plate for eating off of with our three young children. We than gave the dirty dishes back to the room service attendant and she took the saucer with it. If we would have known that they were going to inventory the tea cups and saucers, we would not have given it to her. We assumed all of the dishes go to the same place. Also when she took it down, she should have returned the saucer plate if it did not belong to the restaurant dishes. Shame on you people for taking advantage of us! We paid for everything we received, and why on Earth would I want to steal a stupid saucer plate???
I booked this hotel for 8 nts. The breakfast, pool and all the staff were very friendly. I would gave it a 5, except a front desk staff questioning me what room I'm in upon returning from my outing. This is the same staff I talked to on multiple occasions. You'd think they at least knows your face after staying there for the 5th nights. Overall, a very good experience.
Boracay Haven Resort places you within a 5-minute walk of Station 2 and White Beach. This 3-star hotel has 63 rooms and welcomes guests with a restaurant, an outdoor pool, and free in-room WiFi.
Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/cafe. Full breakfast is offered for a fee each morning from 6:00 AM to 10:00 AM.
32-inch LED TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries, and pillowtop beds with down comforters ensure a restful night. Other amenities include minibars, coffee makers, and free local calls. Housekeeping is available on request.
Guests of Boracay Haven Resort enjoy features like an outdoor pool, free WiFi in public areas, and free newspapers. For transportation, you can make use of an airport shuttle (available on request) for PHP 1600 per person roundtrip, as well as an airport shuttle. The front desk is staffed 24/7 to help with securing valuables, concierge services, and luggage storage. Additional amenities include a terrace and laundry facilities.
Excellent customer service.Room is spacious with excellent sea view.The internet connection in the room however is poor to fair, as it is not working in some parts of the room.
I didn’t like the pool is too small and the WiFi is poor.
Dear Guest, Thank you for staying with us. Our sincerest apology for the inconvenience. We will do our best to improve our WIFI connection, and pool area. Looking forward to welcome you back.
I liked the breakfast buffet and options. I also appreciate how much they keep the hotel clean. The rooms were very nice and came with nice toiletries and even a gift when they cleaned up the room. I did not appreciate being accused of stealing a saucer plate for the tea cup, and then having to pay for it due to the staff not accepting our explanation. We ordered room service twice and had used the saucer plate for eating off of with our three young children. We than gave the dirty dishes back to the room service attendant and she took the saucer with it. If we would have known that they were going to inventory the tea cups and saucers, we would not have given it to her. We assumed all of the dishes go to the same place. Also when she took it down, she should have returned the saucer plate if it did not belong to the restaurant dishes. Shame on you people for taking advantage of us! We paid for everything we received, and why on Earth would I want to steal a stupid saucer plate???
Hi Ms. Jessica, Good Day! Thank you for your staying with us and we appreciate your feedback. Our sincerest apology for the inconvenience. We'll investigate what really happen for the missing items. Again, we still look forward to welcome you back for your next visit.
I booked this hotel for 8 nts. The breakfast, pool and all the staff were very friendly. I would gave it a 5, except a front desk staff questioning me what room I'm in upon returning from my outing. This is the same staff I talked to on multiple occasions. You'd think they at least knows your face after staying there for the 5th nights. Overall, a very good experience.
Hi Mr. Nick, Thank you for sharing your experience on us. We look forward again on your next visit at Boracay.
Dear Valued Partner, We are so grateful for your positive feedback, Sir. We shall also relay to our operations team the concern about our internet. Thank you so much!