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Cottonwood Suites Boise Riverside Downtown

2.5 out of 5.0

Recent guest reviews

Laundry was essential and adequate. The hotel location wasn't easy to find.

The roms were comfortable medium clean but rest of hotel is tired, dirty carpets, chipped and broken wood furniture, but in good location and right on the Boise river and bike path.

We got it when it had an one day special and for the price it was great.

This hotel is not clean. You could tell from their black carpet with specks of brown. They allow pets here and the smell of the room reminds you of that. The comforter had 2 stain that looks like blood and it's not bedbug blood. The beddings did not smelled fresh. This hotel is too big and old that management fails to keep everything at par.

The carpet in the lobby is disgustingly filthy, stains all over. The rooms are clean enough. We left a do no disturb sign on the door so as to not be bothered and to avoid having anyone come into our room (didn't need service), yet while out for a few hours mid-day we came back to a made bed and towels picked up but no new ones to replace them. While having a freshly made bed sounds good, we did not want anyone coming in as per the do not disturb sign.

It was decent motel. Everything worked out as expected.

Nice hotel. Traveling with my elderly mother and her dog. Patio door was great to walk the dog. Pool was small. Fresh eggs with the breakfast wouldhave been better. Waffles were great. Staff was friendly.

I brought my dog with me and the room was perfect. To open the sliding glass door and walk out from my room to take him to the bathroom was awesome.

Good breakfast, but a lot of noise at night. The hotel needs an upgrade, new carpet and new beds.

They need to take some time and update this hotel. 1970s style room furniture. They haven't even taken the time to remove old Shilo Inn logo from entrance way.

The view was excellent we were on the Riverside. My wife cannot use the vanity area because the lighting was so poor and flickering they were also ants on the countertop by the sink area. The staff was very friendly

I enjoyed the pool and hot tub, hospitality room (especially the unsweetened applesauce and blackberry jam!), plentiful coffee and honey/flavors of creamers, wifi and tv (Go food network/HGTV/Disney), and very warm and friendly staff at checkin and hospitality room. The only thing that would have made it better is a pack n play or crib. Maybe a long mirror in the lobby or by the hospitality room would be useful. I like the two staircases in addition to the elevator- I actually was encouraged to use the stairs!

We booked a room for two nights, non-refundable. We stayed one night and walked away from the other. I should have know when the tile floor in the elevator was cracked and broken but the 1:30 a.m. noise through the walls from the upstairs, downstairs and hall was the end. We got no sleep, the room smelled and by morning we were out at first light. Never stay at this motel, never.

we were traveling from Washington state to las vegas and stayed in boise for the night, people were great location was awesome and rooms were ok but building sucked. we were on the second floor and can hear every footstep people make upstairs let alone part of there conversations. the ceilings creaked and moaned like an old barn door. Then to top of the horrible conditions and the opportunity for us to get an early start to our venture, the group that was staying above us come back stomping around, well next thing we know we start hearing woman screaming and a large thud that seemed like someone was going to come through the ceiling, it got quiet again for about 10min and the footsteps started again for another hour, mind you that the screaming and thud happened around 12:30ish later at checkout found out there was indeed an altercation but front desk wouldn't say what happend. so if you have to stay there recommendation stay on the top floor maybe the only thing you'll have to deal with is banging on the walls instead of the creaks of an old building

First off, the place is WORN DOWN. You can tell it used to be filled with smoke and there is a grimy veneer covering the whole place. The rooms had dirty spots in the shower, holes in the walls, and other issues. The beds were hard and uncomfortable. The breakfast is the worst imaginable. And the location is very far from town in a desolate part of town. Pick something better, because this place sucks.

This hotel is clean and right on the river and the greenbelt, making it easy for walking, and is centrally located.

A bit outdated but great for the price. Staff great and the amenities were appreciated.

Nice staff. Room was very cold they didn't turn the heat on in the room and it was like an ice box. They did move us to another room that was a little bit warmer. The spa was dirty. Beds where OK room small

While in town for business, I like to stay at Cottonwood suites. The rates are good, the location is convenient to anywhere in the Boise and being right on the Boise River Greenbelt allows for some good walks.

Although it was clean enough, rooms were on smaller side and very dated. The workout equipment was rusted. The staff was very friendly and helpful though.

3031 Main St Boise ID

Hotel highlights

  • Free continental breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Free airport shuttle

Idaho State Capitol Building is within 2 miles (3 km) of Cottonwood Suites Boise Riverside Downtown while other popular attractions such as Boise State University are within 3 miles (5 km). This 111-room hotel welcomes guests with conveniences like free breakfast, an indoor pool, and free in-room WiFi. It's in central Boise and also close to Taco Bell Arena and Albertsons Stadium.


Dining

Start your day off right with a free continental breakfast, served each morning from 6 AM to 10 AM.


Rooms

All 111 air-conditioned rooms provide microwaves, refrigerators, and coffee makers. Guests can expect free WiFi and 32-inch LCD TVs with satellite channels. Bathrooms have hair dryers and free toiletries. Free local calls, ironing boards, and desks are also standard.


Property features

At Cottonwood Suites Boise Riverside Downtown, guests enjoy an indoor pool, a fitness center, and a spa tub. There's free parking, as well as a free airport shuttle (available 24 hours). The 24-hour front desk has staff always at the ready. Additional amenities include a sauna, free WiFi in public areas, and a 24-hour business center.

Room options

Room, 1 King Bed with Sofa bed

King 1 | Sleeps 4

Double Room, 2 Queen Beds (Riverside)

Queen 2 | Sleeps 4

Room, 1 King Bed with Sofa bed (Riverside)

King 1 | Sleeps 4

Guest reviews for Cottonwood Suites Boise Riverside Downtown

Everyone (50) Couples (44) Business (28) Family (25) Other (13) Friends (3)
4

looked old and carpets were filthy in the halls.

Everyone

Laundry was essential and adequate. The hotel location wasn't easy to find.

By on Jul 23, 2017

Review comment responded on Jul 26, 2017

Thank you for the four star review. We appreciate knowing that we are doing a great job. Thank you for your comments; they are appreciated. Thank you for staying with us. Thomas C. General Manager

3

good location but definitely needs updating.

Everyone

The roms were comfortable medium clean but rest of hotel is tired, dirty carpets, chipped and broken wood furniture, but in good location and right on the Boise river and bike path.

By , from Washington state on Jul 17, 2017

Review comment responded on Jul 20, 2017

Dear Fishhag, Thank you so much for taking the time to share your experience. I am so pleased to see you enjoyed our location and our prices. I am sorry to hear about the cleanliness issue you experienced with your room as well as the chipped wood furniture. We are presently undergoing a refresh of our property during which we will be remodeling our room furniture. However, I am very concerned about the cleanliness issue you mentioned and I will be researching further into your reservation so that I may present these specific errors to our head of housekeeping. I am extremely sorry that cleanliness concerns impacted your stay as we strive to ensure our guests are always comfortable in their rooms. Thank you, Natazja H, Front Office Manager.

3
Everyone

We got it when it had an one day special and for the price it was great.

By on Jul 10, 2017

Review comment responded on Jul 12, 2017

Thank you for your feedback. We are glad that you received a good rate and felt it was a great value. Thank you for staying with us; we appreciate it. Thank you, Thomas C. General Manager

2

glad to check out.

Everyone

This hotel is not clean. You could tell from their black carpet with specks of brown. They allow pets here and the smell of the room reminds you of that. The comforter had 2 stain that looks like blood and it's not bedbug blood. The beddings did not smelled fresh. This hotel is too big and old that management fails to keep everything at par.

By , from California on Jul 2, 2017

Review comment responded on Jul 5, 2017

Retired, I am very sorry for your experience. It appears that we have come up short on your expectations and I apologize. Dirty sheets and a bad odor are unacceptable and I am sorry this was your experience. I will use your feedback as a benchmark to get better. Again I am very sorry. Thank you for staying with us. Thomas C General Manager

3

needs updating.....badly

Everyone

The carpet in the lobby is disgustingly filthy, stains all over. The rooms are clean enough. We left a do no disturb sign on the door so as to not be bothered and to avoid having anyone come into our room (didn't need service), yet while out for a few hours mid-day we came back to a made bed and towels picked up but no new ones to replace them. While having a freshly made bed sounds good, we did not want anyone coming in as per the do not disturb sign.

By , from washington on Jun 27, 2017

Review comment responded on Jul 5, 2017

Mag, Thank you for your assessment of our hotel. I appreciate knowing where we need improvement and it appears there is room for much improvement. I am very sorry for the condition of the carpet throughout the hotel. Additionally, we should not have entered your room when there was a do not disturb sign. Your privacy is important and I am sorry this happened. Thank you for your feedback. I will do everything I can to make sure these improvements are implemented. Thank you for staying with us. Thank you, Thomas C. General Manager

4
Everyone

It was decent motel. Everything worked out as expected.

By on May 31, 2017

Review comment responded on Jun 1, 2017

We appreciate your comments. Thank you so much for taking time to review our hotel and relay your thoughts. Thank you for your business. Tom C General Manager

4
Everyone

Nice hotel. Traveling with my elderly mother and her dog. Patio door was great to walk the dog. Pool was small. Fresh eggs with the breakfast wouldhave been better. Waffles were great. Staff was friendly.

By on May 30, 2017

Review comment responded on May 31, 2017

We are very happy that your visit to our hotel was a positive experience. Thank you for mentioning the friendliness of our staff; they try very hard. Thank you for noticing their efforts. Please visit again very soon. Tom C General Manager

5
Everyone

I brought my dog with me and the room was perfect. To open the sliding glass door and walk out from my room to take him to the bathroom was awesome.

By on May 3, 2017

Review comment responded on May 5, 2017

Thank you for the very nice review. We appreciate knowing that we are doing a great job for our guests. We are glad that you and your dog enjoyed your visit. Thank you for staying with us and please come back again soon. Thank you, Tom C General Manager

3

you get what you pay for.

Everyone

Good breakfast, but a lot of noise at night. The hotel needs an upgrade, new carpet and new beds.

By on Apr 30, 2017

Review comment responded on May 2, 2017

We are very sorry about the noise you experienced in your room. Having a quiet and relaxing stay is what guest's expect and I apologize that this was not the case for you. We are in the design phase of a guest room remodel that will address many of the concerns in your comments. Again our apologies for your experience, we wish it could have been much better. Thank you for staying with us. Tom C General Manager

2

needs updated!

Everyone

They need to take some time and update this hotel. 1970s style room furniture. They haven't even taken the time to remove old Shilo Inn logo from entrance way.

By on Mar 26, 2017

Review comment responded on Mar 28, 2017

We are very sorry for your experience at our hotel; we wish it could have been a different. We are in the design phase of a guest room remodel that will address the issues you mentioned in your comments. Thank you for your feedback and again our apologies. Tom C General Manager