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Cottonwood Suites Boise Riverside Downtown

2.5 out of 5.0

Recent guest reviews

The hotel is old, but the amenities are great. The pool was warm and refreshing and the breakfast was good.

The hallways had a dark, drab color and appearance which amplified clutter here and there. Caps were missing on plumbing fixtures, wall light fixtures were at a tilt, bathroom caulking was missing or old with mold present, as examples.

Very old. River view is not much of a river view.

The air conditioner is loud and couldn't quite regulate temp. Put towels over unit to slow down breeze. GPS needed to find location. Rooms are spacious, river view rooms you can sit on balcony!! Bicycle trail behind hotel for walking, etc is a plus. Hearty breakfast served. Staff knowledgeable about downtown eateries.

we stayed at Cottonwood two nights at a relatively in expensive rate. The hotel shows some wear but our rooms were clean and the staff was friendly. breakfast is bacon & eggs & waffles along with an assortment of cereals

Stayed previous night at a Hilton Garden Inn and that set me up for disappointment. The place didn't feel clean and was heavily used by families, including mine. Kids enjoyed the pool. Breakfast was OK but missing any appetizing fresh fruit or more healthy offerings. Breakfast staff were very active in keeping items stocked and the room clean. I was disappointed because I didn't read the dates Orbitz was offering and was expecting a much lower price. If you are checking prices using a smart phone and it's the end of a long day you might see a much cheaper price for some date 2 weeks in the future and think it is the price for that day. I probably would have found another hotel if not for that misunderstanding.

The room was big, had a fridge. Had a patio area at the back. Nice breakfast. The room was a little dated and the carpet had a cat pee smell.

Served our purpose very well breakfast could have been better ran out of coffee so had to go to front desk to get iy

Laundry was essential and adequate. The hotel location wasn't easy to find.

The roms were comfortable medium clean but rest of hotel is tired, dirty carpets, chipped and broken wood furniture, but in good location and right on the Boise river and bike path.

We got it when it had an one day special and for the price it was great.

This hotel is not clean. You could tell from their black carpet with specks of brown. They allow pets here and the smell of the room reminds you of that. The comforter had 2 stain that looks like blood and it's not bedbug blood. The beddings did not smelled fresh. This hotel is too big and old that management fails to keep everything at par.

The carpet in the lobby is disgustingly filthy, stains all over. The rooms are clean enough. We left a do no disturb sign on the door so as to not be bothered and to avoid having anyone come into our room (didn't need service), yet while out for a few hours mid-day we came back to a made bed and towels picked up but no new ones to replace them. While having a freshly made bed sounds good, we did not want anyone coming in as per the do not disturb sign.

It was decent motel. Everything worked out as expected.

Nice hotel. Traveling with my elderly mother and her dog. Patio door was great to walk the dog. Pool was small. Fresh eggs with the breakfast wouldhave been better. Waffles were great. Staff was friendly.

I brought my dog with me and the room was perfect. To open the sliding glass door and walk out from my room to take him to the bathroom was awesome.

Good breakfast, but a lot of noise at night. The hotel needs an upgrade, new carpet and new beds.

They need to take some time and update this hotel. 1970s style room furniture. They haven't even taken the time to remove old Shilo Inn logo from entrance way.

The view was excellent we were on the Riverside. My wife cannot use the vanity area because the lighting was so poor and flickering they were also ants on the countertop by the sink area. The staff was very friendly

I enjoyed the pool and hot tub, hospitality room (especially the unsweetened applesauce and blackberry jam!), plentiful coffee and honey/flavors of creamers, wifi and tv (Go food network/HGTV/Disney), and very warm and friendly staff at checkin and hospitality room. The only thing that would have made it better is a pack n play or crib. Maybe a long mirror in the lobby or by the hospitality room would be useful. I like the two staircases in addition to the elevator- I actually was encouraged to use the stairs!

3031 Main St Boise ID

Hotel highlights

  • Free continental breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Free airport shuttle

Idaho State Capitol Building is within 2 miles (3 km) of Cottonwood Suites Boise Riverside Downtown while other popular attractions such as Boise State University are within 3 miles (5 km). This 111-room hotel welcomes guests with conveniences like free breakfast, an indoor pool, and free in-room WiFi. It's in central Boise and also close to Taco Bell Arena and Albertsons Stadium.


Dining

Start your day off right with a free continental breakfast, served each morning from 6 AM to 10 AM.


Rooms

All 111 air-conditioned rooms provide microwaves, refrigerators, and coffee makers. Guests can expect free WiFi and 32-inch LCD TVs with satellite channels. Bathrooms have hair dryers and free toiletries. Free local calls, ironing boards, and desks are also standard.


Property features

At Cottonwood Suites Boise Riverside Downtown, guests enjoy an indoor pool, a fitness center, and a spa tub. There's free parking, as well as a free airport shuttle (available 24 hours). The 24-hour front desk has staff always at the ready. Additional amenities include a sauna, free WiFi in public areas, and a 24-hour business center.

Room options

Room, 1 King Bed

King 1 | Sleeps 2

Double Room, 2 Queen Beds (Riverside)

Queen 2 | Sleeps 4

Room, 1 King Bed (Riverside)

King 1 | Sleeps 2

Guest reviews for Cottonwood Suites Boise Riverside Downtown

Everyone (57) Couples (44) Business (28) Family (26) Other (13) Friends (3)
4
Everyone

The hotel is old, but the amenities are great. The pool was warm and refreshing and the breakfast was good.

By on Nov 20, 2017

2

convenient location but poorly maintened.

Everyone

The hallways had a dark, drab color and appearance which amplified clutter here and there. Caps were missing on plumbing fixtures, wall light fixtures were at a tilt, bathroom caulking was missing or old with mold present, as examples.

By , from Utah on Oct 7, 2017

Review comment responded on Oct 9, 2017

Neal, I am very sorry for the issues you encountered at our hotel. Poor maintenance is not acceptable and I apologize this is what you encountered. I will work with my maintenance team to address the items outlined in your review. Thank you for sharing your thoughts. Thank you for staying with us. Thomas C. General Manager

2
Everyone

Very old. River view is not much of a river view.

By on Sep 20, 2017

Review comment responded on Sep 22, 2017

It appears by your two star review that your stay was not a good one. I am very sorry for this. We are in the design phase of a hotel remodel that will address many issues. Thank you for sharing your thoughts. Thank you for staying with us. Thomas C. General Manager

5

bicycle trail behind hotel

Everyone

The air conditioner is loud and couldn't quite regulate temp. Put towels over unit to slow down breeze. GPS needed to find location. Rooms are spacious, river view rooms you can sit on balcony!! Bicycle trail behind hotel for walking, etc is a plus. Hearty breakfast served. Staff knowledgeable about downtown eateries.

By , from Ventura, Ca. on Sep 11, 2017

Review comment responded on Sep 19, 2017

Darlene, Thank you for the nice five star review. We appreciate knowing that we are doing a very nice job for our guests. We appreciate the helpful tips that you have suggested for other customers. Thank you for staying with us and please visit again. Thank you, Thomas C. General Manager

4

a good hotel for a weekend stay

Everyone

we stayed at Cottonwood two nights at a relatively in expensive rate. The hotel shows some wear but our rooms were clean and the staff was friendly. breakfast is bacon & eggs & waffles along with an assortment of cereals

By , from Ankeny, IA on Sep 4, 2017

Review comment responded on Sep 6, 2017

Dave, Thank you for the very kind review of our hotel; we appreciate the very nice feedback. I am very pleased that you felt our hotel was a great value and that our employees were friendly. Thank you for sharing your thoughts. We hope to see you again very soon. Thomas C. General Manager

2

hurry up with the remodel

Families

Stayed previous night at a Hilton Garden Inn and that set me up for disappointment. The place didn't feel clean and was heavily used by families, including mine. Kids enjoyed the pool. Breakfast was OK but missing any appetizing fresh fruit or more healthy offerings. Breakfast staff were very active in keeping items stocked and the room clean. I was disappointed because I didn't read the dates Orbitz was offering and was expecting a much lower price. If you are checking prices using a smart phone and it's the end of a long day you might see a much cheaper price for some date 2 weeks in the future and think it is the price for that day. I probably would have found another hotel if not for that misunderstanding.

By , from Bay Area, CA on Aug 24, 2017

Review comment responded on Aug 28, 2017

Richard, Thank you for your review. We appreciate knowing how we are doing. I apologize that our hotel did not meet your needs. It seems we came up short in many areas. We will certainly use your review as guide to getter better. I will look into the areas of cleanliness as this is the essence of what we do. Again thank you for taking the time to share your thoughts about our hotel. Thank you for staying with us; we appreciate it. Thomas C. General Manager

3

good price

Everyone

The room was big, had a fridge. Had a patio area at the back. Nice breakfast. The room was a little dated and the carpet had a cat pee smell.

By on Aug 23, 2017

Review comment responded on Aug 28, 2017

Thank you for sharing your thoughts; we appreciate knowing how we are doing. I am very sorry for the poor odor in your room. Will certainly look into this problem; I am sorry you encountered this. We hope you enjoyed your stay at our hotel. Thank you for staying with us. Thomas C. General Manager

3

nice hotel for us

Everyone

Served our purpose very well breakfast could have been better ran out of coffee so had to go to front desk to get iy

By on Aug 23, 2017

Review comment responded on Aug 28, 2017

Thank you for taking the time to review our hotel. I appreciate the feedback. I will look into our breakfast and see how we can make improvements. Additionally, I am sorry we ran out of coffee. Thank you for the feedback. Thank you for staying with us. Thomas C. General Manager

4

looked old and carpets were filthy in the halls.

Everyone

Laundry was essential and adequate. The hotel location wasn't easy to find.

By on Jul 23, 2017

Review comment responded on Jul 26, 2017

Thank you for the four star review. We appreciate knowing that we are doing a great job. Thank you for your comments; they are appreciated. Thank you for staying with us. Thomas C. General Manager

3

good location but definitely needs updating.

Everyone

The roms were comfortable medium clean but rest of hotel is tired, dirty carpets, chipped and broken wood furniture, but in good location and right on the Boise river and bike path.

By , from Washington state on Jul 17, 2017

Review comment responded on Jul 20, 2017

Dear Fishhag, Thank you so much for taking the time to share your experience. I am so pleased to see you enjoyed our location and our prices. I am sorry to hear about the cleanliness issue you experienced with your room as well as the chipped wood furniture. We are presently undergoing a refresh of our property during which we will be remodeling our room furniture. However, I am very concerned about the cleanliness issue you mentioned and I will be researching further into your reservation so that I may present these specific errors to our head of housekeeping. I am extremely sorry that cleanliness concerns impacted your stay as we strive to ensure our guests are always comfortable in their rooms. Thank you, Natazja H, Front Office Manager.