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Novotel Wolverhampton

3.0 out of 5.0

Recent guest reviews

The building has been refurbished in recent history but it is surrounded by dual carriageways and is not immediately in the centre. Breakfast wasn't that well cooked v greasy but the staff without exception from the receptionist to the catering staff were all very pleasant

The hotel is situated just off the ring road and close to the station ( handy but not great if you like to have the window open)! Our room was clean and tidy. Met our expectations. Was a bit annoyed they added breakfast to the bill (£13+ each) when we hadn't booked it. Sorted at checkout. There are better offers including breakfast if you book direct as opposed to going via one of the many websites.

£60 for two people including breakfast and as the title says you get what you pay for. The receptionists were good and the bar area was okay but rooms were very basic and VERY hot. I'm sure I read air con was included but everyone had the same issue and people were getting fans delivered to their rooms.

The hotel is well located and signposted from the ring road, and has plenty of parking. We queued for check in and then a male receptionist appeared. He was not particularly friendly, and even though we asked about breakfast, didn't advise us that it was considerably cheaper to book ahead than turn up in the morning. He didn't explain what the credit card swipe of £30 was for either. Our room was very average, and the plug hole in the bathroom basin was blocked, but when we lifted the plug there was a really horrible smell, which was overpowering when washing your face or brushing teeth. Breakfast was disappointing, on the cereal bar there was cereal spilled and empty packets on the floor, that no-one tidied or picked up all the time we were there.

Functional hotel, stayed one night as was conveniently located near friends' wedding venue, but not a special or characterful place. Faint smell of cigarette smoke in non-smoking room, overlooking a busy road. Friendly staff though and cots provided for babies.

Stayed in Novotel hotels before and they are usually very good. However, this one seemed a bit rough in places. As me and my partner entered the hotel, the reception area and bar looked nice and was nice, modern and cool with comfy chairs. The receptionists were very helpful. We made our way to our room, to be greeted with two double beds. One was the fold out sofa, but we had to fold it up ourselves, not hard but an inconvenience after a long travel. We then noticed the toilet smelt a little even though we hadn't used it. Soon realised it was because the chain wasn't flushing properly. We then went to use the safe and it was locked, which meant we couldn't use it. We could have complained but to be honest, we were tired and had a kip. Not the usual standards of the Novotel. The room was also very warm, there was no air conditioning and the only option was to open the windows. The trouble is on a Saturday night, the city is so loud, you don't want the windows open.. catch-22 situation. Although this hotel was ok in general, we weren't really that happy as we kept finding little problems along the way and we didn't really have a good night’s sleep due to the heat and noise. Not the relaxing stay we hoped for, before a long enjoyable day at RAF Cosford Airshow Pros . Location, in the city centre near bus station . Nice relaxing bar with TV'S . Restaurant . Reception and staff friendly . Two lifts . Most things you need in your room, good shower, ironing board, hair dryer, tea bags, cups, kettle, mini fridge. . Car parking, secure with barrier, £3 for 24 hours, pay on check out. Cons . The location all we could hear was the bus station tannoy announcements and in the evening thudding from the night nightclubs. . The rooms weren't the cleanest and had multiple minor issues, double sofa bed left out, toilet not flushing, old dirty looking kettle, safe locked, dust under mini fridge. . No air conditioning, so the rooms were baking, not relaxing, didn't get much sleep. . Although the bar man was a gent, he was by himself on a Saturday night, so service wasn't the quickest. . Also bar food, a tad expensive.

I recently attended a conference at the hotel. It was modern and spacious but it let itself down. The glasses in the conference room had lipstick on them and were not clean. The water was served at room temperature and not chilled, and the coffee was very weak. However the food served at lunch was good and plentiful. I didn't stay in a room, but to be better, detail needs to be applied to the basic things.

Stayed here for 2 nights June 2nd and June 3rd. Never in all my time have I ever come across a front desk staff member so rude. Zero eye contact made while waiting at the desk even though we were the only people in the reception at the time. I got a shrug of shoulders when I tried to initiate conversation to ask was it a nice room we were getting - I had booked a 'superior' room but was told by Benji that it was Standard, he shrugged shoulders and said 'standard...superior - all the same' however Standard and Superior are 2 different words to me? We had arrived in late on the Friday night after a flight delay and my cousin was meeting us at the hotel - however she was left to stand in the pouring rain in the pitch dark down a lane on her own at midnight until 1am when we arrived. She had rang to buzzer and given our name to say she was meeting us but Benji on front desk had told her that she would have to wait on the road outside the electric gates - now while I do understand that it may be policy to not have anyone who is not staying in the premises in the hotel, I would have thought that a woman waiting on her own to meet guests might have been let wait in the shelter of the porch way out of the lashing rain and not on her own in a dark lane? Just common courtesy really. So we eventually checked in and ordered food service of 2 pizzas which when we got them they could only be described as cremated to coal like status - not even just well done. Brought them back - got a grunt and waited another half hour for fresh one. The main the thing that is wrong with this hotel is lack of air conditioning in the rooms - the only place that has air con is the reception area. We were told that air con might be going in next year - but we had not slept a wink for the 2 night stay purely because of no air. On the first night we had asked for a fan and were immediately dismissed at 6am by Benji who had apparently just given the last fan out (at 6am?). At 9am we asked a lovely member of housekeeping would she have a fan and it was in the room for us within 2 minutes! On Saturday night I asked Benji was there any chance we could have a complimentary late check out for Sunday morning. I was advised it would be £50. I asked would and extra hour not be complimentary considering that we did not check in until 1am (early hrs of Sat morn instead of Fri day) - or for getting cremated pizzas - or for having zero sleep from zero air circulating in rooms) The answer was no...until I told Benji that he was actually the rudest person I had ever come across and that I would be putting my review on tripadvisor and travel republic...Miraculously I got a call about 10mins after getting back to my room to say that I could actually check out any time I wished on Sunday. Amazing. I have only been able to give it a score of 0.5 as the housekeeping staff were really lovely and helpful and the staff on Sunday morning where also really nice on the front desk when checking out. But the 2 day stay completely ruined by Benji's lack of people skills and attitude and no air con in the rooms. For the lack of air con reason and for Benji I would NEVER stay in this hotel again. Aside from these 2 things the hotel is well kept and clean and the rooms are nice and the location is good. But to be honest I would rather stay in a place where you are greeted as a customer with at least eye contact never mind a smile. A people skills course may not go amiss here for the one staff member.

Good size rooms excellent location. Hassle free check in and five minutes walk into the centre. Friendly staff and the price we paid was excellent value. Will stay here again if we are ever in the city again.

The room was too hot. No ac available. Couldn't open the windows as noise from street was extremely loud. The hotel was nice and service was good however something needs to be done about the temperature in the rooms when it is hot.

Union Street Wolverhampton England

Hotel highlights

  • Free WiFi in rooms and public areas
  • Onsite dining
  • 24-hour front desk

Novotel Wolverhampton places you within a 10-minute stroll of Wolverhampton Grand Theatre and Wolverhampton Art Gallery. This 132-room, 3-star hotel has conveniences like a restaurant, a bar/lounge, and free in-room WiFi. It's in central Wolverhampton and also a short walk from University of Wolverhampton and Wolverhampton Civic Hall.


Dining

Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Satisfy your hunger from the comfort of your room with room service. Start each morning with full breakfast, available for a fee from 7 AM to 10 AM.


Rooms

Novotel Wolverhampton's 132 rooms are air-conditioned and provide minibars, coffee makers, and free newspapers. 26-inch LCD TVs come with satellite channels and pay movies, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Other amenities include safes, phones, and ironing boards.


Property features

Novotel Wolverhampton features an outdoor tennis court, an indoor tennis court, and free WiFi in public areas. Self parking is available for GBP 3.00 per night. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry and luggage storage. Additional amenities include 7 meeting rooms, conference space, and express check-in.

Room options

Executive Room, 1 Queen Bed

Queen 1 | Sleeps 4

Reviews from Trip Advisor

Trip Advisor aggregated rating

80% of guests recommend this hotel

Total of 896 reviews