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Comfort Inn Birmingham

3.0 out of 5.0

Recent guest reviews

Got here on New Years Eve, checked in mannerly young lad. Went to room, inspected it, outside the window is loads of rubbish including used condoms. On the net curtain looked like a blood stain. Over the headboard of the bed was lots of dust. The bedside locker had leftover smoking wrappers/skins in the drawer along with tea stained writing paper. There was also a tear in the net curtain. There was also reggae music blaring and vibrating through the room. I said it to guy on reception & he moved me to top floor. This room was only a slight improvement. I was put into anon smoking room that reaked in the smell of cigarettes which are clearly being smoked in the room. The tv cable at back of TV was dangerous & could easily get a shock off it, I plugged it out immediately. There was a draft coming in through the room & bathroom Windows. Bed was only ok when I took a hair off the pillow. It was a shambles, the cleaning staff should google a video how to do dusting. Never again would I stay here unless desperate. When cleaning lady was notified about the first room, she shrugged her shoulders & threw her eyes up to heaven, she needs to learn some manners.

I stayed here on New Year’s Eve. Sadly, I feel unable to recommend this hotel. The staff were fairly efficient but there were no pleasantries or attempts to engage or be polite to the customer (checking out in particular - no “thanks for staying” or even “goodbye.” My room was on the fourth floor. I counted at least 80 steps. The lift was broken on the first night too, which made this harder. I was told that there would be no breakfast available in the morning. The light in the bathroom was designed to be energy efficient but had a time lapse of about 10 seconds before switching off again, unless very large movements were made. This made toiletting and showering very onerous.

Another work hotel, very good value but basic no complaints but can’t give to high marks as it was clean tidy warm but that’s were it stops would be happy to stay again as it was very handley located for the job

The location is excellent being just across the road from New Street Station leaving by the Southside exit. But, oh dear, it's overpriced for what it provides. As a single traveller I was in a poky little room at the top of the hotel - quiet yes, but one night was enough! Bed sheets were clean (you wouldn't expect anything less) but the additional blanket had a rather nasty scorch mark on it - well I'm hoping it was a scorch mark!! And the bed was comfy. The bathroom looked newish so that was good. The previous occupant had dropped things on the floor which were still there for my delight. The lift is like something from the 1930s - if I'd not been on the 4th floor I'd have walked up. It needs some love.

Serious lack of communication from the manager when trying to resolve a minor issue. I've sent 4 e-mails in total to the 'manager' and had one e-mail in return, still waiting from 3 days ago for a response and even sent a souble e-mail asking for some sort of response. Basic communication skills are seriously lacking especially for a managers role. No idea how this chain expect to run a hotel with someone like this manager in charge.

Very poor experience at this hotel. The room I was allocated was very basic, dark and cold. On a bright day, it was bleakly dark as the window looked directly onto an internal wall. No remote control for the TV, old water in the kettle and complaint poorly handled. After over an hour of a member of staff trying various random remotes, with no success I was moved to the exact same room a floor below. This had a remote but stopped working after adjusting the volume! No Manager was available and I left my contact details for the Manager to get in touch but over a month later I have heard nothing.

Basic, tatty around the edges, clean, keenly priced for what you get. A cash injection is whats needed as its ideally placed for Grand Central but its got to compete with the more modern looking hotels or alternatively offer something completely different and have a quirkier boutique offering. Not the worst hotel Ive ever stayed in.

The reception area smells of slightly damp old building. The staff are perfectly nice and helpful (otherwise it would have had a "terrible"review). The room was old fashioned and smelt old. No bedside light. Bed was OK if a bit soft and bathroom tiny. Shower reasonable. Compared with some of the main chains this was poor - needs a major update. I did not have breakfast as I did not want to stay in the hotel any longer than necessary. I would advise any of the usual suspects over this even though it does have a good location.

Stayed here as going to a concert needs updating but it is clean has a pub resturant I didn't eat there had a few issues with key card but staff sorted out that and changed my room as wanted a bathroom staff polite and attentive cons needs soundproofing windows as you can hear every noise a going I had a single room for two nights 183 pounds for two nights a bit steep as it needs updating too poor lighting as well and opposite new street station so can hear trains advise comfort inn to invest in soundproofing birmingham as a whole didn't like it much

A friend and I spent a night at the Comfort Inn in Birmingham and we enjoyed our stay very much. It is almost right across the street from the main train station, so this made it real handy for us. The neighborhood around the hotel is kind of seedy, but no one bothered us at all. The free breakfast was also pretty decent.

Station Street Birmingham England

Hotel highlights

  • Walking distance to Alexandra Theatre and Arcadian Centre
  • Free WiFi in public areas
  • Onsite dining
  • 24-hour front desk

Comfort Inn Birmingham places you next to Alexandra Theatre and within a 5-minute walk of other popular sights like Arcadian Centre. The 40 rooms at this 3-star hotel include coffee makers, TVs, and Select Comfort beds. Centrally located in Birmingham, the hotel is also a short walk from Bullring Shopping Centre and International Convention Centre.


Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. For your convenience, breakfast is available for a fee.


All 40 individually decorated rooms provide coffee makers, free newspapers, and phones. TVs come with cable channels, and guests can stay connected with WiFi. Bathrooms offer hair dryers, and Select Comfort beds with premium bedding ensure a restful night. Rooms also include desks.

Property features

Comfort Inn Birmingham features free WiFi in public areas, 2 meeting rooms, and express check-in. Offsite parking is offered for a fee. Front-desk staff can answer questions 24/7, and assist with tours or tickets, luggage storage, and securing valuables. This hotel also has express check-out.

Room options

Standard Double Room

Full 1 | Sleeps 2

Standard Single Room, 1 Twin Bed

Twin 1 | Sleeps 1

Standard Room, 3 Single Beds, Non Smoking

Twin 3 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

36% of guests recommend this hotel

Total of 531 reviews