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Comfort Inn Birmingham

3.0 out of 5.0

Recent guest reviews

overnight stay ,very clean ,nice towels ,very reasonable ,we would stop again .didnt have breakfast ,maybe a lick of paint is due ,it was central to eveything.tea and coffee facilities, no noise ,room 304 ,extra pillow was good ,and blanket should we need it .

The room is filthy also the bathroom is friend and stayed in room 211. Carpet had chocolate on the floor. The bathroom had fingernail polish stains and went you close the door pink makeup everywhere. Kitchen staff had a attitude. Furniture broken, bathroom door was apart.. Also not in a good location yes close to train station but rough neighborhood.

Okay I start with my entrance, unwelcomed by the receptionist she was rude and not poilite she was speaking like she doing me a big favour by giving me a room i think she forgot she getting her salary from my money... Lift was literally designed like 80's style not automatic doors and only two people standing place. Room was dark not good lightning especially in dressing table it was so dark Small room and they serve 2 cups of tea or coffe with two 5ml of milk like that was ridiculous 5ml of milk for a cup of coffe such a low standards they got. The room temp. Was so hot cant even sleep properly horrible experience. DO NOT RECOMMENDED

Big rooms good for family and friends to enjoy . City centre is close by. The staff are freindly . Wheelchair accessible which is always good..Nice area aswell not bad will definitely surely come Here again

Fast check in with friendly staff. Room was clean and a reasonable size, had tea and coffee facilities in the room, ideal a for a weekend in Birmingham. Location just outside the train station, next to the Chinese Quarter was perfect.

Really handy for New Street Station, about two minutes walk! Really good value and staff are on reception until very late. Not too noisy despite being by a busy street and I felt safe. Was a comfortable place to stop.

We arrived at the hotel at 1430 (booking confirmed that check in was from 1400 hrs) and the room was not ready and told that it hadn't been cleaned yet. We were offered a hot drink and to wait in the bar or we could leave our bags and go out. As we had been travelling, we wanted to check into our room and rest before going out so decided to have a hot drink and wait. At 1530 I returned to reception and asked the lady if we could go to our room and was told No it wasn't ready. I stated that on booking it was confirmed that we could check in at 1400 hrs and the lady replied that as long as the room was ready by 2200 hours, this was their policy??? Really........I was absolutely shocked and told her I had never come cross this before, and if I had known this, would not have booked. Surely this must be stated when booking the hotel as this has a big impact on travellers. However the two men behind reception rushed to help us and went up to the room to assist with the cleaning and not long after we were allowed to have our room. This was not a good start.... We had the disabled room which was lovely and spacious, very warm and had tea/coffee making facilities and a very comfortable room, the only problem was that we later found that the blind on the large bathroom window, did not work at all and we were opposite a main road with a bus stop opposite our room, so when having a shower, or using the toilet, could not put any lights on.... The men at reception were very helpful and friendly so this made the stay more relaxing after a bad start. We were going to the Genting arena for a concert and had made enquiries on the internet etc to find out taxi fares and was given a rough price of £30 each way however reception phoned for a taxi using a company called A-B cars and the cost was only £16 each was so a big saving. I would use this hotel again for one night only.

This hotel is ideal for theatres & shopping. Next to New St Station. Very clean room, super bed & excellent shower. Superb attention from Adrian, booking us in and out. We will return if only because of his super service but everything was ideal for our short Theatre break. Breakfast is an add on £8 for full £5 continental, very good & quickly served. There was some slight noise from the street but it is centre of city & to be expected on a Friday night but did not disturb our sleep.

I can’t review the hotel accommodation as I’ve never stayed but the hotel’s bar, The Station, is excellent. Good prices but more importantly the staff are great. Professional and very friendly. As a result the bar has a very warm friendly atmosphere.

Got here on New Years Eve, checked in mannerly young lad. Went to room, inspected it, outside the window is loads of rubbish including used condoms. On the net curtain looked like a blood stain. Over the headboard of the bed was lots of dust. The bedside locker had leftover smoking wrappers/skins in the drawer along with tea stained writing paper. There was also a tear in the net curtain. There was also reggae music blaring and vibrating through the room. I said it to guy on reception & he moved me to top floor. This room was only a slight improvement. I was put into anon smoking room that reaked in the smell of cigarettes which are clearly being smoked in the room. The tv cable at back of TV was dangerous & could easily get a shock off it, I plugged it out immediately. There was a draft coming in through the room & bathroom Windows. Bed was only ok when I took a hair off the pillow. It was a shambles, the cleaning staff should google a video how to do dusting. Never again would I stay here unless desperate. When cleaning lady was notified about the first room, she shrugged her shoulders & threw her eyes up to heaven, she needs to learn some manners.

Station Street Birmingham England

Hotel highlights

  • Walking distance to Alexandra Theatre and Arcadian Centre
  • Free WiFi in public areas
  • Onsite dining
  • 24-hour front desk

Comfort Inn Birmingham places you next to Alexandra Theatre and within a 5-minute walk of other popular sights like Arcadian Centre. The 40 rooms at this 3-star hotel include coffee makers, TVs, and Select Comfort beds. Centrally located in Birmingham, the hotel is also a short walk from Bullring Shopping Centre and International Convention Centre.


Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. For your convenience, breakfast is available for a fee.


All 40 individually decorated rooms provide coffee makers, free newspapers, and phones. TVs come with cable channels, and guests can stay connected with WiFi. Bathrooms offer hair dryers, and Select Comfort beds with premium bedding ensure a restful night. Rooms also include desks.

Property features

Comfort Inn Birmingham features free WiFi in public areas, 2 meeting rooms, and express check-in. Offsite parking is offered for a fee. Front-desk staff can answer questions 24/7, and assist with tours or tickets, luggage storage, and securing valuables. This hotel also has express check-out.

Reviews from Trip Advisor

Trip Advisor aggregated rating

36.0% of guests recommend this hotel

Total of 540 reviews