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Comfort Inn Birmingham

3.0 out of 5.0

Recent guest reviews

Stayed here due to work/social events. Needed somewhere cheap to stay and this fitted the bill. Right out the back of New Street station. It is a 3 star hotel and that’s exactly what it is. No frills and functional. The rooms are basic but comfortable. Importantly it was clean, apart from the obvious cigarette burns in the bathroom. The bathroom was clean and it was a good shower! I would stay again if I needed somewhere cheap in the city. If you want more from your hotel, this isn’t for you, but if you’re looking for somewhere to just get your head down, this will fit.

Was a bit worried about staying here after reading some reviews but was actually pleasantly surprised. Nothing really to complain about. Quite basic, nothing fancy but the room was clean! Not much of a view but wasn't in the room much apart from when it was time to go to sleep. Was a bit noisy outside tho, obviously no double glazing but what do u expect when your in a busy city. Only saw 2 staff but both was pleasent and friendly

Me and my friends stayed here and we checked over the whole room and what we found was unexplainable,their was damp all up the walls which made my friend daughter poorly due to the mold etc,the mattresses were coverd in stains of all sorts,do not stay here if you have child or evan by your self as the staff and security are useless.

I thought it was a chain but discover its a franchise so quality varies and this was not as smart as the London one I know. Clean room, comfortable bed and most things worked but water not always hot and decor rather tired. In need of refurbishment ! Peeling paint on outside of window frames. Also they had ceased to do breakfast despite offering it when we booked.

I'm just back from this hotel and feel very disappointed. Firstly the staff did not look happy or make you feel welcome. The place is scruffy and needs a good refurbishment. The location is very isolated at the corner and I would not feel safe walking out on my own esp at night. When I went into the room it smelled of bleach and the window was wide open. Bed sheets clean and bathroom clean with no essentials. There was also in a dispense and the shower dispenser was empty. There was very little toilet roll I had to ask for more. I'm wondering what sort of room keeper there is if any! The lamp sheets were damaged, no wardrobe and list goes on the standards are so poor it's the worse so called hotel I ever stated in. There was a dirty hairbrush lying on the floor and the windows weren't sound proof. Go to the premier inn Waterloo street were I normally stay as much much better. Will not be back staying here.

I have been traveling around the world for the last 30 years but never stayed in a hotel this dirty. Changed room because I refused the first one however the second one wasn't any better. Stay away if you can't help it.

Staff were very friendly and helpful and it is in an excellent location for New Street Station . Unfortunately the hotel is grubby. Plenty of dust on the stairs and faint smell of cigarettes around the place. The room I stayed in had a battered light on the wall, damp patches on the paint work and the kettle and tray with cups, tea and coffee on was dirty. The tv had bad signal so couldn't be watched and the bathroom had a less than desirable smell. My colleagues room also had an unwatchable tv and her hairdryer did not work. At £70 each for our rooms without breakfast this was a very over priced hotel that I wouldn't recommend.

Stayed here due to it being close to the train station when attending a concert. On arrival the young man on reception was polite and helpful. our room was very dated and far from special, the curtains seemed damp as well as the net curtains being extremely dirty. As well as this the carpet was very dirty. Not only this the ceilings were extremely stained and the bath had a stain or some sort in also. Other than the young man on reception on our arrival the rest of the staff left us feeling unwelcome and didn’t even greet us as we arrived back after the event. Extremely disappointed with our experience here considering we payed almost £70 to stay here. Can’t even say it was good value for money as there are plenty other near by hotels which are around the same price per night. Wasn’t bad for one just one night but would definitely not stay there for any longer or return unless it was the only option.

This is generally a good hotel, staff are ok, but the price is the main factor, I paid £40 for 1 night, which is brilliant value for money. I'd rather stay here a million times nicer than the ibis budget, you have carpet in the room for a start, tea and coffee making, etc. I love the old lift which has been modernised, been a long time since I've had to close a lift door manually, adds to the charm. Wi fi worked well, and I like the fact that the car park in China town is discounted to £6.50 for the night when u stay here, just get them to validate your ticket. Make sure you get the correct car park too. Had a slight issue with the door lock on 1st entering, apparently I held the door handle down too long, which made an alarm sound on the door lock, quite loud too, never had that issue before, but it was soon sorted. Only issue really was my floor could have done with a good hoover as I found a few long black hairs all over the carpet. Other than that I would repeat stay here again. I like this hotel.

OK I booked the Comfort because it was cheap and close to New Street Station. However, I'm afraid the hotel is in need of an upgrade. The public areas are tired, the lift is ancient with a folding gate and my room needed a lick of paint and the hole in the bathroom door someone had kicked in needed filling in. Having said that, the room and the bathroom were clean and the bed was comfortable enough. Next time I'm in Brum I'll pay a bit extra for a more modern place.

Station Street Birmingham England

Hotel highlights

  • Walking distance to Bullring Shopping Centre and Alexandra Theatre
  • Free WiFi in public areas
  • Onsite dining
  • 24-hour front desk

Located in Theatreland Birmingham, Comfort Inn Birmingham is adjacent to Alexandra Theatre and within a 5-minute walk of other popular sights like Bullring Shopping Centre. The 40 rooms at this 3-star hotel include coffee makers, TVs, and Select Comfort beds. Centrally located in Birmingham, the hotel is also a short walk from Arcadian Centre and International Convention Centre.


Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Start your day off with breakfast, available for a fee.


All 40 individually decorated rooms provide coffee makers, free newspapers, and phones. TVs come with cable channels, and guests can stay connected with WiFi. Bathrooms offer hair dryers, and Select Comfort beds with premium bedding ensure a restful night. Rooms also include desks.

Property features

Comfort Inn Birmingham features free WiFi in public areas, 2 meeting rooms, and express check-in. Offsite parking is offered for a fee. Front-desk staff can answer questions 24/7, and assist with tours or tickets, luggage storage, and securing valuables. This hotel also has express check-out.

Room options

Standard Single Room, 1 Twin Bed

Twin 1 | Sleeps 1

Standard Room, 2 Twin Beds, Non Smoking

Twin 2 | Sleeps 2

Standard Room, 3 Single Beds, Non Smoking

Twin 3 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

36.0% of guests recommend this hotel

Total of 552 reviews