Angsana Bintan5.0 out of 5.0
Recent guest reviews
Stayed here in Sept 2017, haing previously stayed at the banyan tree (next door) years ago. The beach is still great - awesome blue water, really soft sand, not too many people. Great for lounging during the day, exercising etc. There's also some nice new day beads thanks to the Cassia apartments going in next door. No real food/drink service to speak of, but nice if you just want to relax and get away. But the rooms themselves were very dated. Old throughout - furniture, TV, bathroom - you name it. Comfy enough i suppose, but not great. The ceiling fans are also old and super noisy - to the extent we had to change rooms. To their credit, the resort did upgrade our room for the second night since they couldn't fix the fan noise. The larger sweet had a couch etc but again, was very dated. The Angsana in Phuket, to make a comparison, is much newer and nicer in the rooms. Really fantastic. Food was solid - but don't expect cheap prices. you'll pay proper restaurant/singapore-level prices for everything. Staff were super nice and friendly, lots of activities to do, but overall since the rooms were so run down i don't think it was worth the SG $220 we paid per night (once taxes etc were included).
My hubby & I spent his birthday at Angsana, just last Sept 20-22, 2017 and it was our first time traveling to Bintan. Their customer service is one of the best (comparable to Shang ri la, or even better!). All of the staff are genuinely nice, gracious and helpful. I have requested for a surprise set up for my husband and they did set up the room with a free birthday cake (which is of course done in almost all hotels/ resorts upon request). But what struck us is that during check in, you are sitting down with your welcome drinks & cold towel to freshen up, while the reservation officer will be the one to come to you (instead of you lining up). Good food, go for the local food, but pretty expensive though. Tip is to bring some snacks cos you need to pay $35++ SGD to get a taxi to bring you out. We agree though that resort facilities & rooms are pretty run down (this is not a new resort) but well maintained. And the beachfront is pretty amazing too! The sand is comparable to maybe Station 3 in Boracay, Philippines 👍. Overall, it was a short & sweet 3D/2N stay, and we should have extended for another day. Yes, I will recommend to friends and will definitely consider coming back 🎉. Thank you Angsana hotel!
We have always stayed at bintan lagoon resorts, but wanted to take our parents to a nicer resort in bintan. So booked angsana based on the reviews, but extremely disappointed. The rooms were not cleaned with stains on bedsheets, tea mug stains on tables and marks on the sofa. We were travelling with a small baby and old parents and were given rooms which needed us to walk 15 mins to get to the lobby despite the reception knowing the profile of visitors in our group, complete lack of empathy. I had to call and literally beg them to move us next day after we were having a tough time getting anywhere. We paid for the second best class of suite in the hotel (pretty expensive by bintan standard) and it is clearly the worst suite we have ever stayed in. We were attracted by the kids club which smelt heavy with mold and the toys looked so dirty. To add to our disappointment we had to wait 45 mins for a cup of green tea at breakfast time, and the yogurt had gone bad. In all definitely won't visit again and don't recommend visiting especially with a small kid.
We had a great time! The concierge and activities desk were soooo helpful. Alcohol was expensive but food was delightful. Facilities were great. The beach really made this resort- it was so clean and warm and fantastic to float in with a cocktail. Gym is small and disappointing but everything else was great.
We stayed at this resort for an extended weekend holiday about a week ago. It was a truly relaxing and delightful holiday experience. The rooms are all sea view facing and well furnished. The staff are extremely friendly and helpful. The food was excellent. The pick-up and drop facilities was very well coordinated. We had a very good time.
We have had a relaxing 2 night break. All staff were superb on arrival at ferry terminal, reception, spa, housekeeping, pool, Lotus restaurant and beach restaurant. White powdery beach and warm sea, what more could we ask for?
My first impressions of Angsana are good. From the time we were picked up at the ferry terminal, the staff made sure that we just sat around while they made the arrangements. The bus to the resort was a little rickety but bearable. Upon arrival, there was no welcome drink as stated but we had a nice cold towel to refresh ourselves while we sat down and the staff checked in for us. They also helped us print our boarding passes for the ferry home, which was very helpful. The check-in staff offered to combine our 2 single beds but no one came - we helped ourselves. The room was lovely except the bath water did not drain well and I had to turn off the shower every 45 seconds or so and wait for the water to drain else I would be standing in a mini pool in the tub. WiFi was sketchy but I didn't expect it to be perfect since we were in the middle of nowhere. There was no in-room dining menu and we went out to the front desk to ask for it. But seems like communication barrier, we repeated the request 5 times to 2 different people who kept bringing us the wrong thing. Breakfast was average and the same the 2 days we were there. They weren't terribly diligent in refilling clean bowls for cereal and porridge. I had to ask for it when none were available after some half hour. The beach chair at our balcony was broken; anyone could have gotten hurt if they sat on it and the chair fell apart. The beach was definitely a great place to hang out; there was no crowd and the sand was clean and great to lay on. In a nutshell, you'd be greatly impressed initially that these little blips seems unacceptable in such a seemingly luxurious place.
This is the umpteenth times I have been at angsana Bintan. Was here when the angsana was first borne in the banyan tree family of resorts. I think the resort is pretty well laid out. A Super Long weekend in Singapore means the entire resort is full of urban escapees to the sandy beach. Breakfast restaurant exploded with swamps of hungry folks from early morning. Not easy to find a table at all but I say the staff did well in coordinating the crowd and getting everyone seated as soon as possible. A queue system should really b set up along the stairs to be fair to everyone cos there were some stray vulture customers who snoop up to emptying tables. Food generally ok with the usual Indonesian fare but nothing really to shout about. Rooms are dated but functional with all the expected amenities. But a razor will be nice in the room for the traveler. Beds comfortable and Housekeeping decent with very polite staff. Room service good up til 10:30pm but late supper is not provided at angsana, rather its provided from banyan tree so the lady on the other line will warn u that it's the case so expect to wait. Tone was almost discouraging. Swimming pool really wasn't big enough or at least there wasn't sufficient sun beds for such a crowd. Check in and out was ok. Well not as efficient as desired. This is a place where service is good generally in the restaurants, from Housekeeping, at the spa, at the pool and beach club but but I don't really like the check in staff. Period.
The rooms had a musky odour. Things are a little rundown but bed is soft and comfortable. Sheets and towels are clean. Pool is small. Looking for an available deck chair is virtually impossible. The gym can be bigger with better equipment. The weekend crowd during peak season (Singapore school holidays) is madness. Breakfast is a noisy chaotic affair and waiting for your table can be frustrating. The breakfast situation can be better organized. With the opening of the new CASSIA next door, it is clear that the staff and the amenities are not able to cope. This spa resort has lost its spa-like ambience. The only redeeming quality would be the friendly staff who never lose their cool. Doubt I would return...
Was there with my wife for 2 night and had a great time. The rooms were clean and spacious. We were lucky enough to get a free upgrade with a lovely view on the 3rd floor. Friendly staff. Even the room was turned down and ready when we came after dinner. Beautiful surrounding. Long stretch of beach well maintained and clean. The hotel keeps a deposit when checking in for accidental and other usages, so be prepared by having extra money in your card. They have a roof top play area with plenty of game, such as scrabble, pool, carom, table tennis (ping-pong) etc. This was handy since it rained the last day we stayed. We enjoyed a full array of local cuisines for breakfast and lunch at the lotus cafe and a BBQ dinner by the beach. If the BBQ is on they close the Lotus cafe for dinner. You can choose other options available at Banyan tree. "Saffron" is my choice if to recommend. The food is a bit expensive at Lotus cafe but you cant expect cheap meals at a resort island. Have to mention Benny, an energetic staff member who's really friendly and helpful in getting any extra activities planned. You can hire a bicycle and visit a local fishing village but personally its not worth the ride.
Reviews from Trip Advisor
71% of guests recommend this hotelTotal of 1598 reviews