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Palacio Urgoiti

4.0 out of 5.0

Recent guest reviews

This hotel is perfectly located for anymore wanting to visit Bilbao. It's about a 10 minutes drive from the airport and about 15 minutes drive from the city. My wife and I stayed the night before our flight & it couldn't have been easier the next morning. We stayed in a superior room with balcony. It was large, bright and will maintained. The bathroom was also larger than usual and the shower was good. We didn't try the pool or other facilities.

The rooms are extremely large and furnished very well. Unfortunately on the first evening when taking a shower, the attachment fell out of its holder and hit me on the head, and took a chunk out of the bath. We subsequently discovered that the wall fitting was very loose. We spoke to the receptionist who assured us it would be repaired in the morning. It took several more visits to reception on the following day before the wall fitting was sorted out. Though it did not resolve the problem. The 9 hole golf course was an interesting experience, that mainly consisted of hitting the ball from one hillock to another higher up. I think we can say it was good fun. While here we had two delightful meals that were tasty and good value.

We stayed a week here (in retrospect too long) with children. Rooms are large and each child gets their own bed. Bathroom ok. The reception staff are lovely, good English and very helpful. Nothing is too much trouble. Good wifi. Breakfast rather average, nice Spanish options but very limited hot food. Childrens' breakfast only 6 euros which is v good value. Restaurant in the evening can get very full and then service suffers. The staff try hard but there are too few of them and we had to laugh when we saw them actually running. But the menu is varied with a choice between child friendly and local cuisine. In general we enjoyed our stay, but there isn't much to do without getting in the car every day, which became tiring. We had good trips out to local beaches (one hour's drive on v windy, slow roads). Would not recommend the nearest tree climbing place which was hard to find, limited and v expensive. The two things which disappointed were the indoor pool, which is rather cold and needs updating. The pictures make it look more glamorous than it is. Would be nice to have an outdoor pool here although I know it does rain here quite a lot. Second disappointment was the cleaning staff who left long black hairs on our bed most days.

Stayed one night after late flight to Bilbao and at start of touring trip. Hotel offers large rooms in converted historic building. It is about ten minutes drive from Bilbao airport. Hotel is set in golf course and has an indoor swimming pool. Did not really get much time to use facilities. Breakfast was OK but not as good as many others we had on the trip.

A really comfortable place to stay, and having stayed here about four years ago we had no hesitation in returning. Good rooms, ours had a double aspect, friendly and helpful staff, excellent breakfast, and a really good light(ish) supper.

Arrived late afternoon sans luggage thanks to Iberia. Front desk contacted Iberia and when luggage arrived sent it up to my room unasked. Good service! Room was quiet and nicely furnished if a little old fashioned. Bed comfortable bathroom clean and well designed. Parking good. WiFi free and worked well. Restaurant was OK. Staff a little distracted it seemed

Only stayed for one night but could have stayed for many more. Loved the views over the valley and sunny terraces. The hotel is a wonderful mix of old styles and a very relaxing place to be but with the buzz of the locals popping in for drinks and tapas. Shame I did not have my golf clubs with but I think you can hire them from reception. More time and I would have.

Really beautiful hotel away from the town but only a short drive to the port of Bilbao. We were towing a small boat so needed a large secluded car park and this hotel was perfect. The room was spacious and well equipped. The staff were all very friendly and welcoming. Lovely views. The main restaurant wasn't open that evening but the Bistro was very nice. Nice pool and gym.

I choose the menu and was positively impressed by the quality and quantity. The place is nice and the service is ok, nothing special to mention neither on the positive nor on the negative side. It is not the first time that I am there, I would return.

We had a very nice stay in this beautiful historic hotel. Convieniently located nearby Bilbao airport. Very friendly staff, beautiful clean room, good breakfast. Very good value for money. Recommended.

Room options

Superior Room, Balcony

King 1 | Twin 2 | Sleeps 2

Double Room Single Use

Twin 1 | Sleeps 1

Family Room

King 1 | Sleeps 4

Reviews from Trip Advisor

Trip Advisor aggregated rating

86% of guests recommend this hotel

Total of 300 reviews